Rated 3 out of 5 by Max1954 Very Large hotel hard to get service especially around pool
Main pool was very deep and hard to focus on children.Could.nt get sun lounges unless you put towels on by 830 in morning
Also there was a large wedding on over 4 days with people walking past your rooms all hours of the morning.IWe would not stay here in school holidays again.Also there are no balconies on most family rooms and 2 bedroom suites so couldn't relax quite dark inside and no atmosphere.
July 18, 2014
Rated 5 out of 5 by morpheus2002 Great family friendly hotel.
We only spent a day at the hotel when we were flying back from our honeymoon. Th hotel was a great choice and the beds were extremely comfortable. The breakfast buffet had a wide variety of choices and we specially enjoyed the healthy options such as freshly squeezed juices and joghurts.
We also tried their Italian restaurant and the prices were reasonable and the quality was outstanding.
The hotel has a departure lounge where you can rest and tak a shower after check out.
It is definitely a more family oriented. During our stay the majority of the hotel was filled with families with young kids.
Overall we would go back.
June 27, 2014
Rated 2 out of 5 by iwan123 Need Improvement
The room that we stayed in was not properly cleaned. First impression was already bad with the wrongly named welcome card from the GM (not a miss-spelling which I might tolerate). The phone in the master room (with king-size bed) was very smelly. The kid's chair was not properly cleaned. I could see some stains that was already mouldy, which means that it's been there for a while. I cleaned it myself immediately as I didn't want my child to accidentally touched it. The stool for the dressing table in the bathroom is already mouldy. You shouldn't use any material which cannot withstand humidity as it won't last long. We found a pack of Chinese snack under the dining sofa, which again showed that the room wasn't properly cleaned. The daybeds on the beach are for rent for Rp100,000 per day????? even for hotel guests????? Seriously, you shouldn't charge anything for such a simple facility. Your in-room dining menu is very limited. Given the fact that the hotel is located in Indonesia, your Indonesian menu is pathetic. Overall building needs renovation. The wooden floor in the room needs some re-polishing and re-staining.
July 20, 2014
Rated 1 out of 5 by TF2012 Super small rooms and overcrowded
0 SPG Platinum recognition upon check in. When getting to the room that we booked for a family 2 kids and 2 adults it was so small so then we put our bags on the floor we could not move around the room! Looking at the layout of the rooms it looks like they have taken 1 room and made two out of it. Heading down to the pool and beach you got a similar experience, the whole place was overcrowded and not one single sun bed to be found anywhere. Within one hour after checking in we tried to checkout to move to another hotel which we didn’t get any help with, even within SPG…. We finally found one hotel on our own which we moved to first thing the day after. If you like overcrowded charter hotel please go otherwise go anywhere but this hotel.
May 20, 2014
Rated 3 out of 5 by DrSam Poor housekeeping
Although we stayed in a suite, the room was not properly maintained. All of the drawers have stale smell. Pillows had damp smell. Tidying up the room seems to be a challenge for housekeeping. Coffee center was not cleaned. Even mugs were left unwashed. Complimentary drinking waters were left on the dining table. No umbrella in the room. Breakfast scene was a chaos with hundreds of children. Ikan restaurant had far too many flies to enjoy the food. It is a shame.
July 15, 2013
Rated 5 out of 5 by Jona35 A Family Friendly Hotel at Last!
Westin Nusa Dua has a lot of programmes and facilities to make your vacation enjoyable for both parents and kids. It has private beach, kid's club with different daily programmes, nice bath room, swimming pool, friendly service staff, dinner events with local cultural performances, and free transport to nearby amenities. What more can you ask for? Strongly recommended for families with young kids. I'll definitely choose Westin for my next trip to Nusa Dua Bali
December 22, 2011
Rated 5 out of 5 by Chimochi Warm greetings
First entering this hotel two dancers were welcoming me and gave me a flower. I felt overwhelming with such a great warm welcome gesture from all the staffs at front desk. And....I got a nice surprise of a birthday cake once they knew it was my birthday! I couldn't forget the warm greetings of westin nusa dua. Nice hotel, nice room, nice beach...always want to stay here again on my next vacation. Thanks Westin, thanks SPG for a great experience, as always.
December 22, 2011
Rated 1 out of 5 by Lora2012 A great conference hotel
If you are a member of a conference team, this is a great place. But if you enjoy a spacious room or trust to get a generous upgrade since you have been at the Westin Bali numerous times, go elsewhere. They discontinued the club and the rooms became tiny cubbyholes after the renovation. We couldn't even unpack our suitcases because we didn't find drawers to store all of our stuff. This stay was deeply disappointing.
February 26, 2012
Rated 5 out of 5 by JDV007 Unexpected
I was surprised by the hotel. It was well maintained. Keep it up.
July 18, 2014
Rated 5 out of 5 by Ryan26 Perfect Stay
We stayed a week and the stay was absolutely perfect from the time we arrived to the day we left. We had the best view, the best service, the best food. An all round perfect stay!
July 17, 2014
Rated 5 out of 5 by Carl1 It can't get much better
This was my second time staying at this hotel. The pools, gardens, and rooms are immaculate. The long stretch of beach shared with a few high-end hotels is well maintained, and relatively peaceful without overly pushy hawkers or crowds of people. Perfect hotel for relaxation. Food/drinks are expensive, but on par with similar resorts.
December 10, 2011
Rated 4 out of 5 by Mm09 A comfortable stay
The Westin has what you would expect from this level of hotel. I found the staff to be professional and friendly, rooms were large and comfortable, and the facilities were good. The main let down was the food. The buffet breakfast was fantastic however, lunch and dinner options were monotonous and lacked variety and were $$$. It would have been good if they offered more buffet style dinners at a reasonable price. The Kids Club was also average. Activities were too structured and the level of staff professionalism and interest in the children was varied.
July 3, 2014
Rated 5 out of 5 by polar The hotel has gratest care of families
I was very happy becuse the hotel has good facilities for children.
All the staff members in kids club are well trained and love children.
Every day the hotel has prepared a new activity for kids.
The hotel has a beutiful small pool for children.
I recommend the Westin Nusa Dua Hotel for all families.
May 15, 2012
Rated 5 out of 5 by MichelC very welcoming luxury hotel
my wife, baby and I stayed in this hotel in March 2012 and we absolutely loved it. We were upgraded to a beautiful suite and management was very considerate. very child friendly hotel.
We loved this hotel so much that we are going back shortly.
September 26, 2012
Rated 5 out of 5 by Tonypal The staff were outstanding
We stay at this property because it was recommended by friends.
What a great recommendation, the staff in this Hotel are the best we have encounted in our travels. Nothing was too much trouble, all our needs were met and exceeded.
We will be back
December 19, 2011
Rated 5 out of 5 by vespau Excellent Family Holiday
We stayed at the Westin for 10 nights and had the best family holiday EVER! The staff and facilities were excellent and we were made to feel special for the entire stay. We wish we could have stayed longer.
December 17, 2011
Rated 5 out of 5 by Ben10 Rest & Relax
From arrival to departure, my family and I were given 6 star services by Westin's staff.
We were given a newly refurbished room at the SPG wings that overlooked the pool. The bed and the pillows were definitely heavenly.
Kids enjoyed their time at the Kid's club daily and we parents can take time off for Spa knowing they were in good hands. We purchased the SPG Kids Pass so the kids can dine for free with us.
We would like to thank Ms. Satyrani for replacing the goggle that my son lost at the pool. And the invitation to the Hi Tea at the Kites Lounge. Really appreciate that.
F & B in the hotel aren't cheap. We only do breakfast and lunches in the hotel while we walked out to the restaurants outside the hotel or took a free shuttle to Bali Collection for dinner.
However, we felt cheated by the Westin Spa for the Lucky dip that we were asked to pick while we were having breakfast.
Upon check out, we realized that we were charged IDR20,000 for the lucky pick for a 10% discount voucher valid for any treatment at the Westin Spa.
We chose hair braiding for our daughter but the 10% discount were not given until we made a dispute on the bill at check out.
December 5, 2011
Rated 5 out of 5 by Goodlinny Fantastic Hotel
The Westin is perfectly located in Nusa Dua on the beach. The staff and facilties were fantastic.
July 13, 2014
Rated 5 out of 5 by Rosh9962 Beautiful Hotel with Relaxing Pools
Went to stay at the Westin to attend a wedding. Although we did not swim, we could see other parents and children having loads of fun. Some were swimming while other just sun-bathing! The beach area is very romantic with lights and candles. Staff was courteous and always helpful! Its indeed one of the best Resorts on Nusa Dua and specially popular for Weddings!
July 10, 2014
Rated 5 out of 5 by SJYOON wonderful staying with excellent staffs
I highly recommand this hotel for any purpose of visiting. every staffs were very kind, professonal, warmest,and proud of SPG .and also they repect and do well to SPG members. i was so happy and marvelous that they served me very well . every facilities were fantastic and the private beach was also great.
July 11, 2014
Rated 5 out of 5 by Dads I will definitely go back
I first heard of Westin Nusa Dua from my bestfriends when they went to Bali last year. Last June I went to Bali to celebrate my birthday with two of my girlfriends (one of them was one of my bestfriends who visited Westin last year!). I gotta say, it was so good trusting your friends. I fell in love with Bali, I fell in love with Westin. The hotel has a peaceful, serene feel to it. I felt safe, the staff were nice and accommodating and you can actually feel their sincerity towards attending to your needs. We got a deluxe garden view room, and I must say I really had good sleep for the 3 nights I was there. The food is great, too! I will definitely recommend this to my family and friends! :)
July 3, 2012
Rated 5 out of 5 by sarahjane Simply the best in Bali
The Westin Resort Nusa Dua is simply the best resort in Bali. It caters for couples, singles, business travellers and also families. Children are so well though of as are the parents. It is truely the best of both worlds for holidaying families and you cannot get any better anywhere in Bali. With the opening of the toll bridges Nusa Dua is much more accessable to the airport and also the Kuta Area. The Prego family bruch that the Westin has on a Sunday is simply a must do, it has a very delicious menu and it's great for children with many activities both inside and out. We love the Westin Nusa Dua, the rooms are delightful, the pools are big, the resort is so clean and the best thing about the whole hotel is the staff. They are super friendly, happy to help in any way and they really make the holiday experience unforgetable!
May 4, 2014
Rated 4 out of 5 by AKslb22 Staying Experience in Westin Bali
Overall, it was excellent stay at Westin Nusa Dua Bali.
Things are good:
1. Excellent and clean Room
2. Wide varieties of breakfast menu.
3. Excellent work out equipments.
4. Two new tennis courts.
Things require improvement:
1. Upon check-in at counter, not all guests getting welcome drink.
2. Hospitality Desk communication.
Booked tennis court and hitting partner with fee Rp 210K. Getting onto the court the next day, the guy (standby on court)told me that I just confirmed for booking court only. Finally the same guy was willing to be tennis hitting partner and charged me for Rp 300K. He told me that Rp 210K was old price list.
3. Hotel should have Sauna and Steam facility complementing Westin Workout.
December 26, 2012
Rated 5 out of 5 by Norm33 Great Relaxation
Very very satisfied to this hotel...
specialy for good sevices
July 11, 2014
Rated 5 out of 5 by Golfballs5 Immaculate grounds and exceptional customer service
The resort is of exceptional service with immaculate grounds and cleanliness! We stayed in the new wing which I would highly recommend as it can not be faulted! The staff went over and beyond to make our stay of 8 days as wonderful as possible! Ayu was brilliant in assisting us and making sure everything we required was delivered to its perfection. The beautiful resort comes highly recommend and we definitely will be returning. Thank you The Westin for our most relaxing and enjoyable stay!
July 1, 2014
Rated 4 out of 5 by Europ4541 Excellent location
We stayed at the Westin for 2 weeks in which we combined trips and rest at the beach. It was a marvelous stay : very kind staff, helpfull. Good food and an excellent spa experience.
We 'll surely recommend your hotel for a stay in Bali.
July 5, 2014
Rated 3 out of 5 by yvonnet Mixed Experience
We were looking forward staying Westin again and willing to pay a little extra so we book the "premium View" but was garden view instead !
The newly renovated room assigned was fine if the room were more soundproof, we could hear people up early morning & late at night.
Despite the above negatives we did have a thoroughly enjoy our stayed at the Westin. The room was comfortable and nicely designed, with a spacious bathroom. The pool area was very nice and the beach was excellent.
The food, served for breakfase was good.
February 4, 2014
Rated 5 out of 5 by dinofamily Great experience with kids!
Everything was great, except one thing:
When checking-in the reception told us that breakfast was up to 11:00. On the next morning we went for breakfast at 10:30 and found out that breakfast was over! Reported this to the hotel and it was noted down. I thought I would receive an apology or something like that, but I was wrong ...
July 2, 2014
Rated 5 out of 5 by JASB Outstanding hotel
Our second stay at this hotel....and as experienced before it was wonderful! Staff are truly amazing, we stayed with our family and grandkids this time , children are provided for in very thoughtful ways from the kids breakfast, kids club and their owns fun pools. Meals were 5 star , spa massages were so luxurious. Will be back next year!!
June 30, 2014
Rated 5 out of 5 by Turning55 Excellent service
Quick response to request and excellent service attitude of staff. Would rate the
service as one of the best in Hotels I stayed across Asia, Definitely deserves and kept its 5 star rating. We has a family of 4 adults and 2 children who totally enjoyed the stay.
July 2, 2014