Rated 5 out of 5 by Zman73 Fantastic facility before and after checkout
The concept of the "Living Room", a place where families and travelers can shower, relax and wait for the airport pickup or hotel check in is fantastic. A breath of fresh air with convenience for the family or the business traveler.
December 8, 2013
Rated 5 out of 5 by ANC59 Haven't been a Westin regular, this one has swayed me
The facilities were great; kitchen produced top quality food on demand; wonderful beach setup; and best of all staff went out of their way to make things right. What else can I say?
December 9, 2013
Rated 4 out of 5 by Cassie13 Below par
Having stayed at this property before and impressed, felt quite disappointed feeling that standards have dropped.
Our room was particularly small, and being on the ground floor we suffered every noise from the room(s) above. In addition, we are avid non smokers and whether sitting on our balcony or around the pool, the waft of cigarette smoke was unbearable.
The breakfast at the Verandah, whilst offering a great food selection and impeccable service, was marred by cigarette smoke from the smoking section and children running around without shoes and handling all the buffet food.
June 4, 2012
Rated 5 out of 5 by GP73 REFRESHED & RENEWED
We are repeat guests who have not been once disappointed on any of our stays. We use every restaurant in the hotel and enjoy every meal with great service. The Gazebo's are amazing to use and great value, staff so helpful. The grounds around the hotel are so beautifully kept a pleasure to walk around. Breakfast is still one of the best rated we've ever had they actually make a great start to every day, offering all types of coffee very important to us. We'll still be coming back next year and looking forward to it.
October 28, 2013
Rated 5 out of 5 by Robert50 Wonderful holiday!!
My wife and I celebrated our 10th anniversary at the Westin and experienced one of the best holidays of our lives. Strangely enough, we were a bit apprehensive in the beginning because although we had been frequent guests at the Westin some years before, we had both felt it had deteriorated over time. But this time it was incredible, the innovations and refurbishings they've brought to the rooms is magical!
What's more, we were upgraded with a slight surcharge to one of their exquisite Suites...and it made the entire holiday! We'll definitely be coming back...very soon!
November 22, 2012
Rated 3 out of 5 by Travels2088 Limited facilities for such a large hotel
We stayed in a family pool terrace which whilst having generous sized bedrooms, we found to be really poorly designed with the bathroom being around the same size as the oddly shaped and crammed with furniture living room.
The pool facilities at the hotel were very small given the size of the resort but more annoyingly for a family with three young children, the depth of the pool at 2.2m made it impossible for us to swim in the pool. The water slide was however a hit with my 5 year old son.
The grounds of the hotel are meticulously kept.
The kids club had some fun things for the children to do although the photos of the playground were obviously taken quite some time ago.
Most disappointing feature was the service.
October 5, 2012
Rated 5 out of 5 by Visbaer Great 10 days!
Through Mr&Mrs van den Berg, friends of ours from Australia, we booked a 10 days stay at the Westin, Nusa Dua, Bali. They recommended this hotel and now we know why!
Never did we meet the combination of hospitality, facilities, lay-out, friendlyness and all the other things you want to encounter during your holidays.
We went home with a very pleasant experience.
November 21, 2013
Rated 5 out of 5 by Lorna Our family holiday
I would like to take this opportunity to thank all the wonderful staff at the Westin Hotel (restaurant, bar, poolside staff, management, reception and housekeeping)
We return to the hotel for a very special family event, my fathers 70th Birthday. All the staff made my dads birthday a very special day that he and my family will never forget. So thank you all from the bottom of my heart, for your wonderful kindness and attention to all guests needs, in making our holiday a very special occasion .
Thankyou to all , and we cannot wait to return . Lorna and family
May 21, 2013
Rated 5 out of 5 by Dinny Impressed
We stayed at The Westin Nusa Dua for 7 nights in November 2013. The staff where amazing, remembering us by name immediately and even how we had our coffee's every morning. A special mention to Sophia and Lucky who where just amazing with our 4 year old son!!!
Facilities where faultless and the pools are great.
November 23, 2013
Rated 5 out of 5 by RdRunner Great Location and Confort
Hotel has a great location, with beautiful beach access, and awesome pool area.
December 3, 2013
Rated 5 out of 5 by Fati111111 This hotel has great features
Very good location, relaxed and comfortable, beautiful, well-groomed territory, delicious varied food, attentive and courteous staff! I want to say thanks Arina (Russian-speaking employee)! Since I don't speak English, all the issues solved through it quickly and is always positive. Very nice!
1.ON the sea full of algae, which on the surface of slipping into a floating dirty heap. In the water go unpleasant. Sometimes not, but basically you will always swim in the company of a vegetative waste.
2. Mini bar-tea and coffee replenished every day.
July 14, 2013
Rated 5 out of 5 by odenis2003 The dream come true
The atmosphere is magnificent. Very frienfly staff meet all tourists' need advance. It very useful for Russian tourists to have Arina at reception. She is competent and always ready to help as other staff as well. The room exceeded our expectations. It is very cool to have douche and bath in separate room and there is much space for basin table and chair. The mirrors are wonderful and in every place in the room or bath you can see yourself. The swimming pool lets you swim and not to be bothered by other people. You feel like you are alone in the sea.
June 5, 2013
Rated 4 out of 5 Great holiday venue
Just checked out of the. Westin nusa dua. Spend 8 nights here in a garden executive room. Room was nice. Not the same standard as other Westins I have been to in Australia or USA. But still nice. Pity there was no rainforest showerhead.
The beach was nice. The pools were good, but could be better.
The resturants unfortunately are overpriced, hence were very quiet.
So we tended to eat elsewhere for more ambience.
The staff were all excellent.
Breakfast was very nice also.
Overall enjoyed our stay at the Westin nusa dua. Will come back in future.
January 21, 2013
Rated 4 out of 5 by Ana1982 This hotel is great
I try to come here every month since we life in Indonesia
November 26, 2013
Rated 1 out of 5 by hohohoNYC Outstanding Experince
My wife and I staying in Westin Bali to celebrate my birthday and our wedding anniversary. We arrived last night, It was an all-round outstanding experience. We enjoyed special attention from the staff, who went all out to deliver the birthday cake to me, ensure that we had memorable and special time. Over all, the facilities were outstanding, the room was well furnished, and we felt totally relaxed and pampered so far, we are sure we will enjoy next couple days at Westin as well.
September 25, 2013
Rated 4 out of 5 by George123456 Staff need to improve - unresponsive to customers
Great location but far from the level of service you receive at other Westin properties. The bar near the beach needs more staff and supplies (they kept running out of the basics) some guests had to wait 20 minutes for bar service. In addition the staff looking after the AV equipment for our conference did not seem to know how the equipment worked and there were constant issues with sound and video.
October 27, 2013
Rated 4 out of 5 by Sunny Cleanness of my room
Below is my email to Mr. Kapur on 3 May 2013, no response until today -7 May 2013. I sent photos with my email, you'd better check.
Thanks for your greetings. i have already checked in today.
I have some complaints as i walked in the room, I immediately felt that the floor was not well cleaned. I cannot torelate it, so i cleaned the floor myself and found that the floor mat is very dirty. the foto are attached for your consideration and proper actions pls. Quite disappointed though.
May 7, 2013
Rated 5 out of 5 by Crowy Our stay at this hotel was fabulous.
The Westin, Nusa Dua, is in a great location as it is a short walk to the local village and shopping centre, approx 40 min drive to Uluwatu, 90 mins to Ubud and 1 hour (depending on traffic) to Kuta/Seminyak. There is easy access to several quality surf breaks in the area. The private beach is well presented and you can relax on a variety of sun lounges without feeling you are too close to others. The rooms are well serviced, modern and clean and the bathroom was
fantastic. The staff were always friendly and eager to please. Our favourite restaurant experience was the Japanese BBQ night. The hotel offers complimentary well being experiences such as yoga and meditation. Make sure you enquire about what is on at the hotel as sometimes we felt a little out of the loop.
January 18, 2013
Rated 5 out of 5 by AlexZ Definitely stay here
I stayed here with my girlfriend for 10 days and found out the hotel really very good for our pre-honeymoon vacation. Good service, various food, great variation of facilities where you can sunbath, pretty hotel squirrels, comfortable rooms, very kind and helpful staff. The thing you should be prepared for is low water quiet often. But this is typical for Nusa-Dua hotels and you can easily deal with it by swimming in the hotel pools or walking in the low water or at the end taking outing and seeing wonderful Bali.
October 12, 2012
Rated 3 out of 5 by regg87 The hotel is nice, but don't want to go back
The hotel is new! Now there is a new building construction (but it doesn't bother at all). The room is large, with modernly furnished (all relevant photographs on the site). Very good fitness room.
It should be aware, that the hotel is mostly designed for guests with children (mainly from Russia).
The main restaurant, at a high prices, offers quite average quality of the food (for example, I was given a fish with scales!).
In general, back to this hotel doesn't want. Probably because of the large number of guests (each day at the hotel comes a lot of tour groups),quality of service is not appropriate for the Westin standards.The hotel management don't think about the quality of services, where he in advance guaranteed flow is not very demanding tourists from the travel agencies.
February 3, 2013
Rated 5 out of 5 by Tim27 The Westin Resort Nusa Dua
Absolutely wonderful way to start our holiday in Bali. Our room was beautiful, easy access to the beach & the kindness of the staff made this a memorable stay. The only thing we noticed was that the pricing of the food was at least double the costs of other locations we visited in Bali. From turndown service, to the waitresses to teh garden crew staff, each greeted us with a warm smile & their kindness was contagious. We will happily recommend this resort to anyone looking for a relaxing holiday in Bali.
May 6, 2013
Rated 4 out of 5 by Lars Friendly Bali
First time staying at the Westin Nusa Dua. We were pleasantly surprised. A fantastic friendly and welcoming staff. Very efficient check in with nice SPG Gold recognition, including room upgrade. Very nice modern and refurbished rooms. To top it all off an excellent restaurant, Veranda, serving the best authentic Italian and Indian food. All honour to the top chef managing two such different culinary experiences. Must not forget the pool staff and the way they looked after and pampered us. We will be back.
May 10, 2012
Rated 5 out of 5 by Cate48 This a a fantastic Hotel
I have stayed The Westin Nusa Dua on three occasions and it always exceeds my expectations. I find no matter where in the hotel I am greeted with very cheerful and friendly staff always willing to help. The rooms are very modern, comfortable and clean. The hotel food if in the restaurants or poolside has always been very good. The Japanese restaurant is probably one of the best I have visited. We stay here with the family and grandchildren and hate when we have to leave. We will be back.
July 23, 2013
Rated 5 out of 5 by ck1722 Above Expectation in all areas.
This hotel is without doubt the most outstanding hotel in Nusa Dua. From the welcoming staff at the reception desk, the ever helpful service express, destination experience was fantasic in booking our tour with short notice, professional restaurant staff and the warm & loving service from the kids club ladies. Well Done to everyone that is working at the Westin Hotel you guys are amazing!!! Thank you for a most enjoyable holiday experience with kind regards The Simpson Family Western Australia xoxo
November 16, 2012
Rated 5 out of 5 by Henrik04 Great Family Vacation
We staid for a 3 weeks 3 generations summer vacation, me, my wife, our 2 boys, and their grandfather. Although all three generations had different interests, and a different day schedule, we all found full regeneration, and never were bored. Actually, all 5 of us felt that this was the best vacation ever. A stunning sunrise at the Hotel's beach, great breakfast, superb and clean beach, excellent food, at moderate prices. Great Staff, very personal attention to our needs.
August 26, 2013
Rated 5 out of 5 by Bob18 Nice hotel
Good example if a Starwood resort. Good platinum recognition, nice rooms, excellent staff. Always greeted by name, great management. Only complaint, slide in pool down for maintenance for my stay.
November 9, 2013
Rated 4 out of 5 by Zcip Nice Getaway
The westin in nusa dua is a nice hotel. They take care of SPG members exceptionally well. Our upgraded room was a suite, and was nothing but wornderful. Modern bali design, hardwood floors, 3 rooms, 1.5 baths, and a big balcony. What more could you ask for.
Location, its close to the airport which is nice. Its located within an enclave of many other resorts and hotels separate from proper local bali neigborhoods. You are about a 10 minute walk to local markets, food, etc.
The two pools are a few steps away and quite nice. The slide is fun for all ages. The beach is a few steps further. The westin beach shares beaches along with many other major hotels in nusa dua. One next to each other. Overall low key, nice view, calm water (lots of seaweed and shallow water)
Overall a nice getaway..
February 24, 2013
Rated 4 out of 5 by Hardgranite Hotel Perfect, Seawater horrible
One of the main reasons that guests are choosing one seaside hotel for their holidays is to enjoy the beach and the seawater. It has been very disappointing to see that the front seawater is in one bay invaded by algae then dirty and not usable for swimming, even not for walking in. This main negative point is nullifying the meaning to come to your hotel for next time vacation. Just referring to the hotel we can say without doubts that we had a very good experience and confortable time.
April 12, 2013
Rated 4 out of 5 by GTSINC45 GOOD..VERY GOOD..EXCELLENT
GOOD... location, beach, clean manicured grounds, while compact garden terrace room met needs, internet kiosk in Kite Bar, good value for price paid VERY GOOD... breakfast in Veranda resturant, error on bill corrected, smooth fast check in check out, SPG recogintion. EXCELLENT..STAFF.. extremely friendly, professional, above expectation, special nod to Nyoman, guest mamanger Mansan (sp?) bellhop, staff at b'fast and Kites Bar.. Thank you so much for making my short stay so wonderful
November 30, 2012
Rated 5 out of 5 by santri1969 Excellent family friendly Nusa Dua Bali resort
We were here on a family trip to for over a week - besides an incredible Bali experience, the resort was awesome - pool, SPA, wonderful and friendly staff, the GM was there to meet us, staff did a wonderful job at check in, during the stay, good onsite restaurants, got upgraded to a 2 bedroom suite courtesy my ambassador, loved the area, beach, beachwalk, food - everything was good, highly recommended in Bali.
September 27, 2013