Rated 5 out of 5 by TravelinKen First-Class Oasis in Bali
I stayed at the Westin Bali for 7 days while attending a conference at the Bali Nusa Dua Convention Center and several meetings that were also held at the hotel. This was my first trip to Indonesia. The trip from the airport to the hotel using the new express toll road was a breeze and it only took about 15-20 mins with no traffic or complications. The hotel lobby is grand and welcoming with an open air architecture. It’s very impressive. This resort hotel offers a lot so I apologize for the length of the review but I wanted to detail my week long experience.
From the moment you arrive to check in you are greeted at the desk with a welcome drink and cold towel (which was nice since it was in the upper 90s F [37 C]). All staff at the hotel were smiling, friendly and welcoming during the check in process and throughout my entire stay. I didn’t encounter any staff who didn’t make me feel welcome from the front desk, restaurant staff, pool staff and meeting and event staff.
Even though I was in town for a conference the hotel was able to upgrade me to a 1 bedroom suite in the main hotel building with a view of the pool from the third floor. The room was quite large with a balcony, many windows and a king size bed. The room was well maintained and nothing was out of order. The design of the room was also very nice as the windows were length-wise across the living room, balcony in the middle and then to the bedroom so there were windows in every room (not just one long room with a window and balcony at the end). The bathroom was also huge with a walk in closet with a bench, plenty of hanging space, an ironing board, and electronic safe. There was plenty of counter space to store everything in the bathroom. The bedroom also had a desk and long counter along with a big screen TV, in addition to the large TV in the living area. It was so hot and humid there I was hoping the air conditioning could keep up as I’m not used to that level of heat. The cooling system did not disappoint and I was able to get it quite cold in my room which I really needed in order to relax and sleep well after being out in the heat of the day. Unfortunately, I was disappointed to hear from my colleague that he had to move to several different rooms in order to find one with a working central air conditioner system. Also, since I was there for work I made use of the Internet connection which was stable and high speed. I did use the upgraded connection for the additional surcharge and was not disappointed with the speed.
There are two convention centers located in this part of Bali. There is the Bali International Convention Center (BICC) which is directly connected directly to the Westin and you do not need to walk outside to access it. There is also the Bali Nusa Dua Convention Center (BNDCC) which is just a short 5 minute cab ride away from the Westin. I did see some participants who were used to the heat and humidity walking to/from the BNDCC. The walk wasn’t long but the heat would be too much for me.
The hotel also had several meeting rooms and the air conditioning worked well in those also. Everyone was comfortable and the buffet lunch provided by the hotel was tasty with a very good variety of options. On the walk to the meeting rooms you will pass through a corridor of mini shops located inside the hotel catering to beach wear and resort clothing, jewelry, a Ralph Lauren Polo Shop and a candle shop was just moving in and starting to set up while I was there.
There is also a full service business center on property but the two times I needed to send a fax during the afternoon the door was closed and locked and I had to end up going to the front desk for assistance. They started by calling the business center and reaching no one and then agreed both times to send the fax for me.
My room rate included breakfast and that did not disappoint! The breakfast was quite large and had something for everyone from fresh squeezed juices while you wait, egg/omelet station, fruits, salads, a waffles and pancake station made fresh, bread and pastries, meats and cheeses, a soup/noodle station, a mini Asian buffet and a gelato station. From kids to conference attendees there was something for everyone and the variety changed slightly from day-to-day so it wasn't the exact same food each day. I definitely recommend the breakfast buffet.
There are also several different restaurants at the hotel ranging from Italian, Japanese, dining out by the beach to casual food offered at the pool. The hotel offered a different themed buffer dinner each night of the week which offered a huge selection of food at a very reasonable price. One night was a full Indonesian buffet, one night was Barbecue Seafood, and another was Japanese themed. The hotel can provide a schedule for the week.
If you are traveling with children you will be surprised how much this hotel offers for kids. They offer a schedule of several different activities each day, a kids play/breakfast area within the breakfast restaurant and most of the parents I saw looked stress-free and happy.
One of the best features of the hotel is that it’s on the beach and has several different large pools. They have covered it all when you want to relax. There is a pool with swim-up bar, a separate kids pool with slide, and a separate large pool area where the water is about 6 ft deep for the adults. There are plenty of chairs and no need to stress about towels. Just stop at the towel station and give your room number and you will be handed large beach towels for your use. If you want to walk along the beach it’s just steps from the pool. There is also a long paved walkway running behind the hotel that will give you access to all the other hotels and bars along the beach so feel free to stroll and check out the other hotels, restaurants and bars. It was nice that you could walk while enjoying the beach breezes and scenery instead of taking a taxi to those hotels.
One unique featured offered by Westin was the “Dream Bed” which is a cabana-style bed right on the sand on the beach! Why lounge in a beach chair when you can rent a dream bed for the day? It’s a unique experience and hotel wait staff will gladly bring you drinks out to the beach to help you relax and stay cool!
The one last amazing feature at the Westin is the award-winning, amazing spa. At this hotel the spa was not an afterthought/add-on. The spa building is new, luxurious, top-notch and amazing! If the enjoyment of the hotel, the beach and Bali itself weren’t enough you can take some time to escape in the evening and enjoy the spa services. The spa is open late (I think until 11pm or Midnight) so you don’t have to worry about trying to fit in a spa experience during the day. After a busy tour day and a relaxing dinner you can then enjoy a perfect experience at the Westin spa. The staff were pleasant and welcoming as expected and I was actually in shock at décor and detail put into the spa and atmosphere. It’s definitely an experience unto itself in a building created to be a spa (not just a spa-area in the hotel). Its features, atmosphere and décor are unique.
Overall, this was an amazing experience and I would recommend this hotel to anyone from conference attendees to families on vacation with or without children. The Westin Bali offers a pleasant conference experience or relaxing vacation for you.
December 2, 2014
Rated 5 out of 5 by Mariak Best place ever
I would like to thank the Westin Nusa Dua for making our stay a memorable one. The Hotel is beautiful but the staff are the cream of Le Cream. We thank you all and special thanks to Chef Raju for the beautiful Indian Buffet . We savour all the work and art that went to making the foods. The Hamabe is always consistent and staff are great.Thank you Westin and we will be back soon. Prego is also wonderful. Love the volcano choc dessert and everything else.
January 12, 2015
Rated 5 out of 5 by phillipsk123 A fabulous end to our trip through Indonesia
Having travelled Jakarta, Yogyakarta, Ubud, Flores (Komodo Dragons) , Jimbaran ,this was our last stop in Indonesia.
What a beautiful resort , beach and blue waters. I'm not much of a sea person but this was fab. A lovely suite and view of the gardens.
Breakfast was good plenty of choice but maybe less focus on the quality. Coffee was really strong but then I found out you could order a latter - perfect.
As a platinum guest I was treated exceedingly well, and all the staff were lovely,
November 22, 2014
Rated 4 out of 5 by Michael Never wanted to stay here boy what a surprise
Exceptional staff make this hotel one to remember.the upgrade to suite was wonderful and I really enjoyed the comprehensive breakfast.
Enjoyed the clean beach.
I will return.
December 3, 2014
Rated 4 out of 5 by Nick777 Westin
The Hotel has a good location, beaches, very beautiful courtyard and facilities.
Staff is very friendly and helpful.
However on our way back nobody sent us a carrier to pick up our luggage inpite the fact we asked for help 3 times! It was very inconvenient.
January 6, 2015
Rated 5 out of 5 by mark24 It does not get better than this
From the welcome with music and 2 costumed Indonesian beauties to a personal send off, this hotel does it right. They treated this platinum guest in remarkable ways. Room 3516 had a great beach view, was huge and just awesome. We loved the provided afternoon tea for our SPG level. Indy provided amazing personal service but so did all the other staff. We were humbled and refreshed. Thank you Westin Nusa Dua. Breakfast is amazing. Best beach we saw on the island. We loved the outdoor dreaming bed.
October 23, 2014
Rated 3 out of 5 by JalanJalan Very outdated
Understood Westin takes up eco Green initiative butcertain items should be in placed, it's disappointed.
Due to festive season, price is quite high and it's not worth to stay.
After all, that is refurbished hotel, cant exepct much.
However staff hospitality at Veranda (breakfast) are great.
January 1, 2015
Rated 1 out of 5 by TF2012 Super small rooms and overcrowded
0 SPG Platinum recognition upon check in. When getting to the room that we booked for a family 2 kids and 2 adults it was so small so then we put our bags on the floor we could not move around the room! Looking at the layout of the rooms it looks like they have taken 1 room and made two out of it. Heading down to the pool and beach you got a similar experience, the whole place was overcrowded and not one single sun bed to be found anywhere. Within one hour after checking in we tried to checkout to move to another hotel which we didn’t get any help with, even within SPG…. We finally found one hotel on our own which we moved to first thing the day after. If you like overcrowded charter hotel please go otherwise go anywhere but this hotel.
May 20, 2014