Rated 4.2 out of 5 by 18
reviewers.
Rated 5 out of 5 by kent 海滨浴场安全绳需要改进
由于贵酒店海岸风大浪大，很多不善于游泳的人士需借助安全绳子，但贵酒店裸露的绳子容易割伤皮肤，建议参照蜈支洲岛冬季码头，用圆形浮球将绳子全部包裹起来，既安全又实用。
May 10, 2013
Rated 5 out of 5 by qinfenusst 完美的假期
酒店在海棠湾，目前还比较荒凉。但是在酒店里，能够满足度假所需要的一切。更为可贵的是，员工的服务是那么的好。无论是前台的接待，结账服务，还是餐厅的用餐服务，都是那么的用心，给人以惊喜！
May 3, 2013
Rated 5 out of 5 by YMAM Wonderful Journey
This hotel is quit new and not too many people but the environment and the beach is absolutely amazing! Friendly people working there and feel amazing! I will definitely go again!
April 17, 2013
Rated 4 out of 5 by Retina83 great location and exellent concierge service.
easy location from sanya airport.
very nice to enjoy different pool style and nice ocean. quiet and relaxed atmosphere.
and excellent concierge service!
But it is so less staff to find who can speak english, it was really difficult to ask and get what we need.
April 14, 2013
Rated 4 out of 5 by MumDadandTeen 6 pools plenty of restaurant choices great beach
The rooms - fresh, good size, nice Eco feel to the furnishings lots of blonde wood and glass. Bathrooms were large and clean we had both the sea view room and moved to a sea view suite.
The sea view room was a good size with two double beds the suite was two rooms with a separate lounge, two toilets, two tv's a double balcony with couch and chairs. A huge king bed and chaise lounge lots of cupboards wardrobes etc. a fantastic room.
The pools were amazing each separate from the other it was like the architect had said tick what pools and features you like and they had ticked them all !!
Lagoon pools with sun beds on a shallow deck, private curtained cabanas, swinging chairs, round chairs, red chairs, orange chairs you name it was there. Children's pool, rooms with access to private lagoon pool, infinity edge lap pool, another smaller lagoon pool and a pool that was just one big jacuzzi
The restaurants were varied in offerings both western style and Asian the presentation of the desserts especially at In Azia were phenomenal.
Location - sure it's in a new part of Hainan but you have a free city shutte if you want to shop. If you want to eat away from the hotel then a taxi is your only choice but really you be getting something cheaper than the hotel but once you add the effort and cost of travel why bother?
A note with the shuttle it takes you to the duty free shop and you will need to get a taxi to get into Sanya it cost a couple of dollars we are happy to walk (from the Duty Free store to the main shopping area) but it was not walking distance - about 3-4 klms and remember its hot and the maps and street signs are a bit tricky unless you read mandarin. We asked the taxi to drop us at McDonalds there are a few small ones and one big one it is good a central spot to shop and a good base to meet at.
In town please note - no amex, visa etc cash or local Chinese credit cards only so be prepared to use an ATM or CTM to get cash out
Service was great staff friendly and trying hard to please. Charma and Serena were particulary helpful. My son had a cold and the staff arranged to take us the the hospital (a bit extreme but that's how it works) the hospital was like a five star resort shiny and new. It cost less than $5 US/AUS to see the Dr and the antibiotic's and additional traditional medicines cost about $8! Better than home. A staff member accompanied us to translate -Kroeger- it's was really above and beyond expectations.
The beach was clean, long sandy clean stretches good seats to enjoy the sun with six pool to choose from it was hard to find time to walk down there!
Huge resort, amazing outdoor seating, pools, restaurant choices plenty of photo opportunities with incredible back drops and great service.
July 14, 2012
Rated 3 out of 5 by Eric F&B need to improve
As loyal customer I decide to write some feedback to help them improve
Pro:
I was upgraded to suite the location is at center so great view and quiet
Con:
1. I made arrangement on airport pick up and I waited 45 minutes when I arrived. Only things i hear is their explanation and apology. Take some action to bring back your loyal customer !!
2. I order some drink at the pool and the cup has crack on edge. i feel they are so careless
3. i order US $15 hotdog and US $ 25 hamburger at pool and they are worse than $5 bucks I bought from NY street
4. Breakfast are not even qualified ... They asked me what I like so they can make it for me .... I asked waffle and they made one which is unbearable ... I asked them take back to try and see if its tasty ...
Next morning they never came back ...
To summarize
A. i THINK THEY HAVE BIG ISSUES ON MANAGEMENT/LEADERSHIP so whole group is below average and morale is low
B. F&B IS QUITE CRITICAL THEY HAVE TO FIND NEW CHEF FROM OUTSIDE AND REDO AGAIN
April 8, 2013
Rated 5 out of 5 by Daodao 酒店很好
这家酒店离三亚市中心比较远。可是海棠湾是三亚新开发的一个地方，这里所有的豪华酒店都在这里，酒店房间很大，海景房的阳台可以直接看到大海，totally 和你的dream room 是一样的。餐馆吃的东西还算精致。那家面馆我觉得不错〜 其他的就一般般了〜 酒店拥有私人海滩。非常干净。游泳池也有热冷池。大堂吧的菲律宾歌手很热情，会邀请你一起唱歌〜无聊的时候可以去晒晒太阳〜 如果要去市区，可以让酒店安排私家车，价钱和打的是差不多的。迅速且安全〜 总之在这里真的很心旷神怡〜你会感觉到与夏威夷没差〜 哈哈
March 30, 2013
Rated 2 out of 5 by cccdna 令人遗憾的住宿
住过亚龙湾的喜来登，印象颇深。听同事说海棠湾人少，适合休假，所以在元旦期间选择了海棠湾喜来登。
1）通过Privilege热线预订了房间，当时客服说是园景房，只能看到一点海，觉得无所谓，就答应了，谁知道不是所谓园景房，而是“工地房”。阳台正对工地，灰尘很大。尤其让人不能接受的是，工地早晨六点半左右就开始施工，土方车，钢管碰撞的声音让人无法入睡。另外，房间甲醛味道十分重，当时告诉前台，看了一下隔壁的房间，也是甲醛味道很重。所以很不推荐这种没有做好准备，就让客人入住的行为；
2）还想说的是服务。进宾馆的时候，门童把行李带到大堂就随手丢在门边上，等我check in后，发现行李不见了，然后在大门口找到了行李，还好没有丢掉。
3）举家居住的客人很多，早餐的时候桌子上经常会有脏盘子没有人收拾，取餐台上也是食物散落，十分狼藉。
当然健身房还是可圈可点的，可能是属于御海棠的原因。
总之，不推荐大家入住这家宾馆，因为这是我住过的SPG下面最差的宾馆；而且是出于健康考虑，尤其是带孩子的朋友。
January 7, 2013