Rated 4.5 out of 5 by 13
Rated 1 out of 5 by JoeGolfer Food and beverage service is totally disappointing!!!
Because of the very nice and warm lobby bar, we went from Sheraton Haitang Bay Resort to the lobby bar of Luxury Collection. We supposed to enjoy a very good wine there, but the service was a disaster!!! Food and Beverage staff has no idea of how to serve a glass of wine. I recognize that Starwood hotels are promoting the wine of the wold. However we were not able to find any wine by glass in the wine menu,and with big surprise we got only 1OZ red wine in our wine glasses after ordering two glasses of red wine. After our complain, they just poured 1 OZ more into the glasses!!!! This was first time in my life to buy red wine by OZ like whiskey! And this was happened in the LUXURY Hotel!!!
December 31, 2013
Rated 5 out of 5 by Wisteria3 A Good Family Gateway
Spending 4 nights of great moments with my family of 4 in this beautiful hotel. The great feature is that we are able to share the amenities/facilities with Sheraton which is conveniently located next to the hotel. And the beach alongside, has make it more perfect.
A special thanks to Jeff Li from The Begonia. He has made our stay more complete with his little touches. His attentiveness and friendliness has indeed impressed us very much, making our stay here more memorable.
Our overall experience was excellent and will definitely stay in this hotel again if we will be back in Sanya.
December 29, 2013
Rated 5 out of 5 by Alexcandrew Eeverything was outstanding
I had a lovely stay and everything was outstanding, great food, excellent service with smile. Beautiful pools nicely designed and well maintained, so quiet sandy beach. Real place to celebrate great moments with friends and family.
May 28, 2014
Rated 5 out of 5 by avja Luxury
Beautiful hotel in a beautiful location. Pool area and ocean setting are excellent. Staff throughout the hotel was very responsive and anticipated our needs. As a platinum member I was upgraded to a large suite and was able to partake in a very nice breakfast buffet.
May 22, 2014
Rated 5 out of 5 by Fe65 Great Hotel
We have been in the Royal Begonia for 5 days and we had a great time .
The general manager and all his staff have done all their best to give us e very high quality stay.
It's really unusual to find a so good service and so much kindness!
I 'd like to thank you all of them once more for what they have done for us.
January 16, 2014