Rated 5 out of 5 by UKfamily Wonderful Asian experience
The Andaman lived up to all our expectations. It is in a wonderful setting on the edge of the rainforest on a beautiful beach, thus offering much more than just a beach holiday. Staff were very friendly and service excellent. Special thanks to Wan and Mizan! Although the Andaman is quite far from the nearest town, car hire was cheap and easy. After a day's exploring we were glad to return to the best location on the island!
April 14, 2013
Rated 5 out of 5 by Sammouhali A Perfect Place for honey monners and Families
It was a very pleasant stay... really enjoyed it... private, nice beach view, lots of green stuff, quiet, crystal clear water, very reasonable rate for water sports equipment, clean, very good staff, except that they have not accepted to upgrade me as promised by SPG... I was on a honey moon trip and were welocomed in a very warm way except the upgrade denial.
January 10, 2012
Rated 5 out of 5 by DodoFifie A very nice place for an intimate pmoments
I really love the Executive Suite (Sea view) as I was really enjoyed with the breathtaking view of sunset and sunrise perfectly. I like the huge bathroom and the comfiest bed I ever slept in to. If you need an intimate privacy, this room would be the best one and the hospitality given by the staffs with smiles and kindness are awesome.
June 7, 2012
Rated 5 out of 5 by MMJS Superb
We loved our stay! The location - Datai Bay - is perfect! Probably the best at Langkawi where the beach, the sea and the Rainforest merge perfectly.
The wildlife at the Andaman is lovely.
The staff is very kind, friendly and very professional.
The SPA is magnificent.
Definetly a place to relax and come back!
June 11, 2012
Rated 1 out of 5 by kalai 4 DAYS Overated Stay for over priced hotel
Overated hotel. Rooms filled with ants. Breakfast was substandard.
Most requests was ignored and only fullfilled after numerous calls. We did not have hot water for ore than 24 hours.
Only great thing about the resort, is the beach, one of the best in Langkawi.
They even messed up my SPG points.
June 4, 2012
Rated 4 out of 5 by enttaeuschter Nature, nature, nature
One of the best locations I have ever seen. Perfect also for children both beach and pool area, etc. Typical Malaysian friendliness and hospitality. REmote location may require rental car, taxi, scooter to get around. Never leave a window open, very smart baboons!
December 2, 2011
Rated 3 out of 5 by naturelover The best thing about this hotel is its great beach!
We had a great time tanning on the lovely sands of the private beach that stretches along a 3 km bay. Lovely sands, blue skies, great weather (not humid!). We really enjoyed the complimentary guided rainforest walks in the morning, as well as at night, and much of this enjoyment came from two wonderful guides. It was like a NatGeo lesson!
As a resort away from all the local markets & shops, both shopping and eating out were not options, though the hotel arranges complimentary shuttle. We ate mostly in the resort - pricey but then food quality was good. We especially liked the room service attendant for his patience! but similarly must mention not being very excited about eating at the beach front on account of some customer service practice. Otherwise, it was a great holiday!
December 17, 2013
Rated 5 out of 5 by dfal Very Very Beautiful & Private Beach Resort
We were on our honeymoon at the resort and it was a very invaluable experience. As we were on a honeymoon package; our room was upgraded. : )
The Romantic Dinner was really wonderful next to the beach. The hotel staff was very courteous and cheerful.
December 30, 2011
Rated 5 out of 5 by LadyFinland Rainforest and luxury
Unique way to visit the rain forest and be a part of nature. I particularly appreciate the hotel's green values. Green values are not just words, they are the part of daily oparation.
THE Andaman offers a luxury experience and more!
December 28, 2012
Rated 5 out of 5 by Kittykat1 Excellent features all quality.
This hotel is highly recommended. The position is pristine. The facilities and service are friendly yet professional. Will definitely visit again for a longer stay.
July 15, 2013
Rated 5 out of 5 by daisy520 this hotel has great service
i have stayed in most of hotels in Malaysia,especially in KualaLumpur and Langkawi, this hotel with best serive, everyone in the hotel are nice and smile
April 9, 2013
Rated 2 out of 5 by Dazzie21 Disappointed
Check in was poor - did not provide any information on hotel and immediately asked for Passport and credit card - not pleasant.
Room we booked a king and were given a twin - it took three nights and constant telephoning to change rooms. Limited storage space for family.
Food dissatisfied - not 5 star. Limited choice . Today ran out of chips. Quality lacks consistency child's burger in beach bar different to burger in lobby bar?
Package no benefits - we booked family escapades which includes free watersports however everybody in hotel has free waters ports whatever their package.
Pool - no lifeguard - slide paint flaking.
August 12, 2012
Rated 5 out of 5 by DMcKenn Thank you!
I have to give credit where credit is due...
The Andaman is a fantastic hotel, with staff that go the extra mile that made my stay enjoyable and thoroughly relaxing. Anne, your team are a credit too you.
Location is perfect for some relaxation either poolside or by the beach, listening to the waves on the beach. The hotel is built into the surrounding rainforest which gives it a unique character. The spa.... heaven!
Only negative is it's distance from Kuah. However, this is offset easily by the quality of the hotel. Next time I am in Langakwi, I will be returning here.
PS.... I loved the Mimosas at breakfast!
October 20, 2013
Rated 5 out of 5 Next to nature, proximity to beach
My family had a relaxing stay here, the nature sounds has a lulling effect, and the beach is so beautiful and clean. Appreciate the daily beach maintenance done by the staff. My kids also love the pool and its slide. The nature walk was interesting too. Also appreciate the DVD loans, as it is well stocked with up to date titles.
The food variety for breakfast can be improved, our favourites are the oat pancakes and waffles.
December 16, 2013
Rated 5 out of 5 by testonestar TEST DELETE TEST DELETE TEST DELETE
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December 23, 2013
Rated 5 out of 5 by testonestar TEST TEST TEST TEST TEST TEST
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December 23, 2013
Rated 3 out of 5 by spg50884933380 this hotel lacks the capability of providing good room service
the level of room service (room cleaning) was far below the expectations. rooms were not cleaned atleast till 2pm and we had to call to get it cleaned. after an initial concern was raised, we were promised that rooms will be cleaned by 12 noon the next day. However that did not happen again. stayed for 4 nights the service only went down after day 1. I can't understand when we check in the rooms are so pristine and after that why can't they continue maintaining the same standard? its definitely does not fall under a luxury collection standard. I would have moved to a different hotel midway but. could not do that as I my cancellation deadline had passed.
March 16, 2013
Rated 5 out of 5 by philipjw Keep this hotel a secret
The Andaman improves every year - this was our fifth visit. Sorry to see the GM leaving and hope that her successor will prove equal to the task of continuing progress.
December 20, 2013
Rated 5 out of 5 by Superd Fantastic hotel - Great location.
We have just got back from our first stay in Malaysia. We spent 9 nights at the Andaman and it was absolutely fantastic.
We had a pool room. It was great to have a dip in your own private pool in the evening.
Throughout our stay the staff really made an effort to make us welcome especially Sri Ulina and her colleagues in the beach bar.
We ate in all the restaurants, all were very very good but our favourite was Tepian Laut the food here was the best we had all holiday.
The highlight for us though was the location in Datai bay which gave us the most stunning views.
Thanks for a wonderful holiday and we hope to visit again.
March 20, 2013
Rated 5 out of 5 by Edward Thoroughly enjoyable
Had a wonderful 7 nights at the Andaman in February 2012.
Room, staff, food, beach, weather fantastic.
We both really appreciated the relaxed and welcoming atmosphere; the quality of food, the caring approach of all staff (room cleaners, bar staff, restaurant, watersports, reception etc.).
Our only grumble was the loudness of one of the evening musical acts - a female singer/keyboard player with guitarist - rather unfortunate as the noise levels travelled and intruded somewhat on dining and other artists performing.
However, overall we had a wonderful time - and look forward to returning at some point in the future.
February 13, 2012
Rated 4 out of 5 by April24 Relaxing and rejuvenating
Spent the weekend at the hotel and it was a great relaxation trip. Didn't leave the resort as it was far from everything else. Spent a lot of time by the beach or the pool, staff was great and attentive. Liked how the staff were actually cleaning up the beach every now and then to ensure that guests do not step on twigs and stuff.
December 9, 2013
Rated 4 out of 5 Location is great
Location good, pool and environs well planned, service lacking consistency, clearly front office and housekeeping processes were not consistently followed despite several prompts. Food and beverage quality and services met expectations. Spa facilities were luxury standard. Top management not highly visible but line management did a very good job and displayed eagerness to please and improve delivery. Maintenance of building and facilities could be improved e.g lights in toilet near pool were reported as being inoperative but were not replaced making area unsafe. Will visit again despite these shortcomings.
July 27, 2012
Rated 2 out of 5 by Cosmogirl Unbeatable location, service needs to improve
If peaceful beautiful beaches are for you, this place is unbeatable The location in a nature and coral reserve is amazing. But our room had been recently renovated (the renovations were supposed to have been completed 5 weeks before - and we were not warned ahead of time that they were not). Even by the 3pm check in time the amenities (like coffee, kettle, iron) were not in place. There was dust and I had to ask the staff to come and give the place a mop, but building debris was still to be found behind the doors. Staff were demotivated and unhelpful until we gave some feedback. Then we found that about half the staff were capable. So capable but unhelpful until we brought up their inadequate behaviour for a luxury Collection hotel. For example, a new menu was being rolled out one evening in the restaurant. We asked the waiter if the pasta dish was a white or tomato based sauce. He didn't know, but worse, he refused to go and find out for us. I will definitely be back as beaches like these are hard to come by in SE Asia, but the staff training and attitudes need to be improved significantly to meet the expectations that come with checking into a 'Luxury Collection' hotel.
December 13, 2013
Rated 4 out of 5 by kazh room was not much, but great nature
I enjoyed staying with my family for four nights. The rainforest and all other aspects of its great nature surrounding made our stay very special. The coral activity was very unique and taught us a lot about the nature. The pool was ideally made to breathe in the air from the rainforest. The only thing we were not impresses very much was the standard room we stayed. Not dirty, but not perfectly cleaned with dusts under the bed floating around. Geting a little bit outdated. However, the food was great. We also enjoyed going to the restaurants in the Datai with free transportation arranged by the Andaman.
November 7, 2012
Rated 3 out of 5 by Synrose This hotel have a great facilities and spot but not with the services.
At the very beginning, it is disappointed to see the level of services in this 5 star owned by Starwood groups, the receptionist is not friendly and attentive enough, when we arrived, I have told that I had member of the SPG (Starwood Privileged member), and for this staying I shall get a points, but after saying that, receptionist only say "okay", but until the end of my stay they did not even care to ask my membership account number, they are not even offering the SPG membership for staying with them. The are not have a well hospitality manner, by not even offer to give welcome drink, when we are waiting for them to prepare our check in, until we should ask "do you have welcome drinks?", it is disappointing when a guest need to ask for that. During the stay, the buffet dinner menu is not satisfied, some of the bbq meat is not well cooked. The Swimming pool area is not even cleaned everyday or hourly, with all the leaves dropping inside the pool, and the pool is not clean. The room we stay seem lack of maintenance, there is some rusted part in the bathroom area. The wood in the balcony area was look so old, this property is Starwood property that they shall manage it well. Breakfast menu was okay only, not much option. The bath amenities is lacking when, they only check for the soap and shampoo, but some of the part, they are not doing it completely. We have run out of water during our stay there, they only give water refill at the 1st day of stay, after that, even they clean the room, but not top up the water. For this, call the GSE (guest service experience), they are not even pick up the phone in the 3rd ringing, but 10th ringing tone, and say yes, will send someone to the room for water. After wait 15-20 minutes no one come, and call again, while, they finally come after that 2nd call and delivered the water bottle refill. At the lounge bar, one of the waitress, not even know the alcohol menu very well, and when we ask for opinion, she replied by " I don't really know what is that". This is disappointing.
The private beach is the greatest part of this properties. The food in Jala Restaurant, especially for the seafood is awesome. The facilities of the hotel, gym, spa, library is good.
December 19, 2013
Rated 2 out of 5 by Campos64 Disappointed
We wanted to go back to The Andaman after spending a wonderful time when we first visited the hotel in 2006. Unfortunately, this time we were quite disappointed by the service of the hotel and the quality of the beach. The towels provided on the beach were poor/ worn out, beach was very dirty with lots of rubbish and some oils from the ocean. We were also disappointed by the quantity and quality of the food at the restaurant Tepian Laut (i.e.:food tasted bland). We also had to wait one hour for our lunch at The Restaurant without having any explanation as to why we had to wait so long until we asked for an explanation. The only same service and quality we had from 6 years ago was the spa.
August 20, 2012
Rated 5 out of 5 by Jensi A wonderful experience
We, a family of 4, had a wonderful time at "THE ANDAMAN". After a long 7-week trip, we needed a place to relax, we were recommended a stay at the resort. All members of the family were more than satisfied with the stay. A staff, working with the purpose to make the guests feel pampered, succeeded in this!
Lots of thing to do, good food, very nice accommodation, the spa, what can you ask for more?
December 12, 2011
Rated 5 out of 5 by wearefamily Beautiful hotel and location
We stayed here in January as a family of 2 adults and 2 children. We found everything to our liking, from the moment of entering the hotel, with its grand entry, our lovely room, with beds for the children, to all of the caring and helpful staff (including the GM Anne who was very helpful when our child was unwell). The beach was beautiful and relaxing, we spent every day on the beach lounges while our children played in the sand. Happy hour at the beach bar was memorable, followed by dinner in one of the dining options, and drinks with live music entertainment. We didn't want to leave.
February 6, 2013
Rated 5 out of 5 by Kate67 Helpful and friendly staff
I would highly recommend The Andaman to families looking for a fun and relaxing beach holiday. The staff were outstanding - helpful, friendly and knowledgeable about the wildlife and area and were great with the children. Snorkelling and feeding the coral were a highlight for our children and we would particularly like to thank the man who looks after the coral nursery for getting our daughter to snorkel for the first time. In addition, the staff in the Young Explorers Club were also fantastic.
A few minor points:
Movies on demand (especially children's films) would be useful for rainy days as there were no children's DVDs to rent.
Toiletries and condiments weren't always replenished in the room.
November 20, 2012
Rated 4 out of 5 by SV2013 Great location
Beautiful location and needs a few improvements to make it great. Staff - excellent and very friendly.
Swimming pool is good with plenty of chairs.
Food quality and selection needs improvement for the prices being charged. Similar for wine.
Food needs to include some changes for guests that stay a week or 10 days as the selections get stale after a few days.
Spa has good features but way too expensive for quality of product being offered - spa treatment by relatively less qualified staff who are trying hard but don't have the training and customers being charged very high rates.
August 8, 2013