Rated 4 out of 5 by CoquineBabe Hotel & facilities
We stayed in a pool Seaview suite. The too wasn't cleaned, the toilet smelled and we had to point out few things like light bulbs , leaking roofs etc.
all these constant fixing whilst we were trying to enjoy our stay really was annoying. For the price we paid we expected better.
The best highlight was the romantic beach dinner. It was superbly done. Well done.
May 22, 2014
Rated 5 out of 5 by Sammouhali A Perfect Place for honey monners and Families
It was a very pleasant stay... really enjoyed it... private, nice beach view, lots of green stuff, quiet, crystal clear water, very reasonable rate for water sports equipment, clean, very good staff, except that they have not accepted to upgrade me as promised by SPG... I was on a honey moon trip and were welocomed in a very warm way except the upgrade denial.
January 10, 2012
Rated 5 out of 5 by DodoFifie A very nice place for an intimate pmoments
I really love the Executive Suite (Sea view) as I was really enjoyed with the breathtaking view of sunset and sunrise perfectly. I like the huge bathroom and the comfiest bed I ever slept in to. If you need an intimate privacy, this room would be the best one and the hospitality given by the staffs with smiles and kindness are awesome.
June 7, 2012
Rated 5 out of 5 by MMJS Superb
We loved our stay! The location - Datai Bay - is perfect! Probably the best at Langkawi where the beach, the sea and the Rainforest merge perfectly.
The wildlife at the Andaman is lovely.
The staff is very kind, friendly and very professional.
The SPA is magnificent.
Definetly a place to relax and come back!
June 11, 2012
Rated 1 out of 5 by kalai 4 DAYS Overated Stay for over priced hotel
Overated hotel. Rooms filled with ants. Breakfast was substandard.
Most requests was ignored and only fullfilled after numerous calls. We did not have hot water for ore than 24 hours.
Only great thing about the resort, is the beach, one of the best in Langkawi.
They even messed up my SPG points.
June 4, 2012
Rated 4 out of 5 by enttaeuschter Nature, nature, nature
One of the best locations I have ever seen. Perfect also for children both beach and pool area, etc. Typical Malaysian friendliness and hospitality. REmote location may require rental car, taxi, scooter to get around. Never leave a window open, very smart baboons!
December 2, 2011
Rated 5 out of 5 by dfal Very Very Beautiful & Private Beach Resort
We were on our honeymoon at the resort and it was a very invaluable experience. As we were on a honeymoon package; our room was upgraded. : )
The Romantic Dinner was really wonderful next to the beach. The hotel staff was very courteous and cheerful.
December 30, 2011
Rated 5 out of 5 by Cobber We loved our stay
We liked the tranquilness and unspoilt nature of Datai Bay. The hotel is in perfect keeping with its environment. We particularly liked the variety of wildlife still common around the hotel. The beach is just great and there are many things left for us still to do when we return
May 20, 2014
Rated 5 out of 5 by LadyFinland Rainforest and luxury
Unique way to visit the rain forest and be a part of nature. I particularly appreciate the hotel's green values. Green values are not just words, they are the part of daily oparation.
THE Andaman offers a luxury experience and more!
December 28, 2012
Rated 5 out of 5 by MBLS Great experience
All good, besides works that are being done to the resort which are noisy.
December 26, 2013
Rated 5 out of 5 by Kittykat1 Excellent features all quality.
This hotel is highly recommended. The position is pristine. The facilities and service are friendly yet professional. Will definitely visit again for a longer stay.
July 15, 2013
Rated 4 out of 5 by realizer nature friendly resort
Very nice nature environment with nice pool for children.
but, Room facility seems to be a bit old. Room cleaness need to be improved compare to the name value.
May 21, 2014
Rated 5 out of 5 by daisy520 this hotel has great service
i have stayed in most of hotels in Malaysia,especially in KualaLumpur and Langkawi, this hotel with best serive, everyone in the hotel are nice and smile
April 9, 2013
Rated 4 out of 5 by Hillcrest The Andaman Resort is a great place
Very beautiful environment and a wonderful hotel by one of the top 10 world beaches. Great service and hospitality.
August 4, 2013
Rated 2 out of 5 by Dazzie21 Disappointed
Check in was poor - did not provide any information on hotel and immediately asked for Passport and credit card - not pleasant.
Room we booked a king and were given a twin - it took three nights and constant telephoning to change rooms. Limited storage space for family.
Food dissatisfied - not 5 star. Limited choice . Today ran out of chips. Quality lacks consistency child's burger in beach bar different to burger in lobby bar?
Package no benefits - we booked family escapades which includes free watersports however everybody in hotel has free waters ports whatever their package.
Pool - no lifeguard - slide paint flaking.
August 12, 2012
Rated 4 out of 5 by vinny79 Close but no cigar
My wife and I spent a 3 night-4 day stay at the Andaman in the second half of January, the best time of the year in Langkawi. I initially wanted to stay in a resort in Tanjung Rhu but the pictures of the Datai Bay made me change my mind.
I don't regret my choice. The scenary is just stunning. The lagoon shaped beach is shared with the Datai Hotel but the best part of it belongs to the Andaman. The luxury seaview room offers a fantastic view of the beach surrounded by the breathtaking hilly jungle. Exactly what I wanted. I strongly recommend this room or the seeview suite if your budget allows it. The pristine beach is the highlight of the trip. The sand is literally as soft as sifted flour and the absence of wave allows the water to be crystal clear. No wonder then we didn't spend any single minute in the somewhat less mesmerizing swimming pool. The submarine flora is not as rich as the one in the Mariana Islands or Cebu but you can spot some corals and fish species with snorkling equipment kindly provided for free by the hotel. Needless to mention the fun to see and play with monkeys, squirrels, birds or lizards inside the property. I felt like being Robinson Crusoe without the tedium and the discomfort of a castaway.
The facilities are simply top notch. The building is well maintained and clean. It seems that the furniture and interior are continuously revamped with taste and moderation. We loved our large bathroom with all 5 star amenities. Great attention to the guests with children playground, outdoor land and sea lover's activities, high rise spa and massage pavilions, comfortable deckchairs, free mineral water fountains etc. Kudos for the wifi internet. I enjoyed fast speed internet everywhere in the property, especially on my deckchair at the beach and in my room.
But all was not perfect alas. It is the first time I lost my temper despite my general tolerance and leniency.
F&B is the weakest link. As the hotel is in a secluded area, the minimum for the hotel is to provide either variety or food excellence. Neither was available. Let's start with the breakfast. Despite the good idea of offering Champagne, the buffet spread is too limited. For instance, the cheese platter only offers cheddar and imitation camembert while there is almost no exotic fresh fruit available. Meat from terayaki or curry dishes are utterly overcooked and non edible. What a disappointment. For lunch and dinner, there are four restaurants in total but all of them offer food below standard and price above expectations. When I pay circa 100 bucks for a fish or a steak, I expect that the quality of the restaurant and the ingredients are irreproachable. The grill for instance offers the possibility to select the fish but only a few of them had clear and healthy eyes, the sign of freshness. The Malaysian restaurant and the central restaurant should be more affordable as they serve mostly non-gastronomic dishes. The Andaman justifies their price by saying it is par with the likes of the Datai or Four Seasons. The hotel has much more to gain by either reducing the price or significantly improving the quality of the food. In addition, when we arrived on our first day, all the restaurants were fully booked and this seems to be the case every day. A little mail to take our dinner reservation before our arrival would have been astute. What a miss!
In addition, the staff showed a clear lack of flexibility on a few trivial issues. A couple of examples; it is not possible to either get small dollar changes from a 100 dollar note or exchange into ringgit only 50 dollar out of a 100 dollar note. I explained that the small change was to distribute tips to room service but nothing will do. I tried with a different shift; same message and same inflexibility. During a dinner at the Malaysian restaurant, because all tables were fully booked (again!), it was not possible to change our table, the only one bombarded with nuts by squirrels. When we finished our dinner, half of the tables were still empty waiting for their guests. When issues cannot be solved, whatever the reason, finding an ad hoc alternative and/or showing that you tried to find a solution are keys to minimize the discontent.
To wrap up, the Andaman has all the attributes of a 5-star hotel but it definitely needs to surpass itself in terms of F&B and staff to indisputably deserve this title. I hope this review will help future guests to know what to expect, and above all alert the management to make the necessary adjustments.
January 30, 2014
Rated 3 out of 5 by spg50884933380 this hotel lacks the capability of providing good room service
the level of room service (room cleaning) was far below the expectations. rooms were not cleaned atleast till 2pm and we had to call to get it cleaned. after an initial concern was raised, we were promised that rooms will be cleaned by 12 noon the next day. However that did not happen again. stayed for 4 nights the service only went down after day 1. I can't understand when we check in the rooms are so pristine and after that why can't they continue maintaining the same standard? its definitely does not fall under a luxury collection standard. I would have moved to a different hotel midway but. could not do that as I my cancellation deadline had passed.
March 16, 2013
Rated 5 out of 5 by nick1214 Great View and awesome staffs
Given a sea view room which made our stay memorable for each and every morning.. Love the view and scenery..room is spacious and clean.. But greatest asset of this hotel is staffs, especially from front office. always attentive and courteous
May 14, 2014
Rated 5 out of 5 by Superd Fantastic hotel - Great location.
We have just got back from our first stay in Malaysia. We spent 9 nights at the Andaman and it was absolutely fantastic.
We had a pool room. It was great to have a dip in your own private pool in the evening.
Throughout our stay the staff really made an effort to make us welcome especially Sri Ulina and her colleagues in the beach bar.
We ate in all the restaurants, all were very very good but our favourite was Tepian Laut the food here was the best we had all holiday.
The highlight for us though was the location in Datai bay which gave us the most stunning views.
Thanks for a wonderful holiday and we hope to visit again.
March 20, 2013
Rated 5 out of 5 by Edward Thoroughly enjoyable
Had a wonderful 7 nights at the Andaman in February 2012.
Room, staff, food, beach, weather fantastic.
We both really appreciated the relaxed and welcoming atmosphere; the quality of food, the caring approach of all staff (room cleaners, bar staff, restaurant, watersports, reception etc.).
Our only grumble was the loudness of one of the evening musical acts - a female singer/keyboard player with guitarist - rather unfortunate as the noise levels travelled and intruded somewhat on dining and other artists performing.
However, overall we had a wonderful time - and look forward to returning at some point in the future.
February 13, 2012
Rated 5 out of 5 by DMcKenn Thank you!
I have to give credit where credit is due...
The Andaman is a fantastic hotel, with staff that go the extra mile that made my stay enjoyable and thoroughly relaxing. Anne, your team are a credit too you.
Location is perfect for some relaxation either poolside or by the beach, listening to the waves on the beach. The hotel is built into the surrounding rainforest which gives it a unique character. The spa.... heaven!
Only negative is it's distance from Kuah. However, this is offset easily by the quality of the hotel. Next time I am in Langakwi, I will be returning here.
PS.... I loved the Mimosas at breakfast!
October 20, 2013
Rated 5 out of 5 by LaiHC Wonderful Resort
I had my great time in The Andaman, The Luxury Collection as the the hotel have wonderful location and great place to spend for holiday.
Enjoying the facilities and the comfortable room.Another credit for the resort is truly rainforest resort where we can experience a great time on the beach while experience to stay at the resort inside the thick rainforest
April 29, 2014
Rated 4 out of 5 Location is great
Location good, pool and environs well planned, service lacking consistency, clearly front office and housekeeping processes were not consistently followed despite several prompts. Food and beverage quality and services met expectations. Spa facilities were luxury standard. Top management not highly visible but line management did a very good job and displayed eagerness to please and improve delivery. Maintenance of building and facilities could be improved e.g lights in toilet near pool were reported as being inoperative but were not replaced making area unsafe. Will visit again despite these shortcomings.
July 27, 2012
Rated 4 out of 5 by Dan5757 Beautiful setting, very courteous staff
Tranquil setting with Rainforest and Beach surroundings for pure relaxation.
May 5, 2014
Rated 4 out of 5 by kazh room was not much, but great nature
I enjoyed staying with my family for four nights. The rainforest and all other aspects of its great nature surrounding made our stay very special. The coral activity was very unique and taught us a lot about the nature. The pool was ideally made to breathe in the air from the rainforest. The only thing we were not impresses very much was the standard room we stayed. Not dirty, but not perfectly cleaned with dusts under the bed floating around. Geting a little bit outdated. However, the food was great. We also enjoyed going to the restaurants in the Datai with free transportation arranged by the Andaman.
November 7, 2012
Rated 2 out of 5 by Manju Disappointed
We wanted to go back to The Andaman after spending a wonderful time when we first visited the hotel in 2006. Unfortunately, this time we were quite disappointed by the service of the hotel and the quality of the beach. The towels provided on the beach were poor/ worn out, beach was very dirty with lots of rubbish and some oils from the ocean. We were also disappointed by the quantity and quality of the food at the restaurant Tepian Laut (i.e.:food tasted bland). We also had to wait one hour for our lunch at The Restaurant without having any explanation as to why we had to wait so long until we asked for an explanation. The only same service and quality we had from 6 years ago was the spa.
August 20, 2012
Rated 5 out of 5 by Jensi A wonderful experience
We, a family of 4, had a wonderful time at "THE ANDAMAN". After a long 7-week trip, we needed a place to relax, we were recommended a stay at the resort. All members of the family were more than satisfied with the stay. A staff, working with the purpose to make the guests feel pampered, succeeded in this!
Lots of thing to do, good food, very nice accommodation, the spa, what can you ask for more?
December 12, 2011
Rated 4 out of 5 by schirwan Generaly speaking...
I am still a guest here, and feeling quite fine.
But I am writing today because I just had my first bad experience after ten very pleasent days. Generaly speaking, the only thing bothering us in this hollydays is the door, not closing properly. Meening there is enough room to stick your finger between door and frame. As a result you can hear everything what happens outside every hour of night and day, as if it happens in your room. About today; We where taking lunch as usual in the bar at the 4th floor, asking also as usual for juices for the kids containing Less ice, they came Full of the stuff. as I criticized this, everything went wrong with the poor Lady in charge. Not to mention that she brought the wrong juice, mango in stead of pinapple. At the end we had to wait 30 minutes for an icecream, and in the bill my SPG nr was not mentioned, thus we where here every day for 9 days. As for the rest; the japanese and the italian restaurants are very good, the swimming in the pool at the Pool Acess Room is perfect. Concierge is tring to help you every way they can. All in one; a great experience, not mentioning the rainforest...
April 28, 2014
Rated 4 out of 5 by ja34140116 Everything Has Degraded
We revisited The Andaman after a year, this time, paying for better room, i.e. Luxury seaview, to our dismay, besides the attentive staff treatment during our arrival, we felt the service was mediocre for a 5-star hotel. We even have to personally call to ask for our complimentary sparkling wine the day after, when it should have come with our arrival. What's more, the directory was not in our room, we had to request for it numerous times so that we could order food from our room. Also, we requested to have some ice packs kept in the freezer overnight for my wife's usage in storing breastmilk; when we received back the ice packs, they were all in liquid form. Needless to say, this will be the last time for us.
January 26, 2014
Rated 4 out of 5 by Charles1234 Excellent stay but restaurant food can be improved
We just had a three-night stay at the Andaman and almost everything was very well taken care of. From our airport transfer, to check-in and to the prompt service rendered. For instance, our minibar fridge was not working at all, giving out lots of heat and sound throughout the night and the engineering staff was able to replace us with a new fridge late at night. Our kids' milk which could not be consumed as a result was replaced compliments from the hotel which we were grateful. The beach was awesome, the pool was well-maintained. The nature trails planned by their desk were very well-thought through. Suffice to say, this was what one would expect of a luxury class resort.
However, we had a terrible experience at the Restaurant (supposedly italian dinner). First, our seafood was raw in the middle and the chef said it was supposed to be so. Second, our ravioli was tough on the edges and still lukewarm in the middle, which again, the server conveyed the chef's words that this was how ravioli is supposed to be cooked. The servers were very patient and helpful and wasted no time in getting us a new order. However, we ended up waiting for 45 minutes and the food arrived with extra serving of salt, salt and lots of salt. We complained to the servers and were told that they were sorry and asked if we would like another order. However, with two crying toddlers at hand, way past their bedtime, we just couldn't afford the time nor the patience. We were utterly disappointed. One could usually tell a person's mood from his/her cooking.
Other than this unfortunate experience, we were fully satisfied with our resort stay with the Andaman!
May 3, 2014