Rated 1 out of 5 by kalai 4 DAYS Overated Stay for over priced hotel
Overated hotel. Rooms filled with ants. Breakfast was substandard.
Most requests was ignored and only fullfilled after numerous calls. We did not have hot water for ore than 24 hours.
Only great thing about the resort, is the beach, one of the best in Langkawi.
They even messed up my SPG points.
June 4, 2012
Rated 5 out of 5 by surfski808 Excellent Experience at The Andaman
Sadly, I only spent 1 night at this truly amazing resort and my only regret is that I didn't have more time to stay longer. Upon arrival and check-in, I met Mr. Mokhtar, who personally welcomed me to the resort and arranged to upgrade my room to one of their spectacular Executive Pool Suites in recognition of my Platinum status and loyalty to the Luxury Collection. As the suite was not yet ready, he provided me with an ocean view room so I could relax for the brief wait. I spent a few hours on the beach in the meantime and soon after, was given the key to my upgraded suite. I was not prepared for the surprise ahead of me as the suite was stunning in every way. I had my own private pool and outdoor lounge with stunning views of the beach and surrounding mountains. Having spent close to 600 nights at various SPG properties around the globe, I have to say this is amongst the top 5 suites I have been fortunate to have experienced. The staff were terrific and the resort grounds simply gorgeous. My compliments and thanks to Mr. Mokhtar and the rest of the staff at this gem of a resort.
March 13, 2014
Rated 4 out of 5 by enttaeuschter Nature, nature, nature
One of the best locations I have ever seen. Perfect also for children both beach and pool area, etc. Typical Malaysian friendliness and hospitality. REmote location may require rental car, taxi, scooter to get around. Never leave a window open, very smart baboons!
December 2, 2011
Rated 5 out of 5 by dfal Very Very Beautiful & Private Beach Resort
We were on our honeymoon at the resort and it was a very invaluable experience. As we were on a honeymoon package; our room was upgraded. : )
The Romantic Dinner was really wonderful next to the beach. The hotel staff was very courteous and cheerful.
December 30, 2011
Rated 5 out of 5 by LadyFinland Rainforest and luxury
Unique way to visit the rain forest and be a part of nature. I particularly appreciate the hotel's green values. Green values are not just words, they are the part of daily oparation.
THE Andaman offers a luxury experience and more!
December 28, 2012
Rated 5 out of 5 by glenda109 attentive staff
clean facilities, delicious food, attentive staff at all times. enjoyed Coral Pool experience. our Restaurant waiter 'Hery' most attentive. happy staff, great quiet location. will tell our Australian friends...better than Phuket or Bali.
July 23, 2014
Rated 5 out of 5 by Kittykat1 Excellent features all quality.
This hotel is highly recommended. The position is pristine. The facilities and service are friendly yet professional. Will definitely visit again for a longer stay.
July 15, 2013
Rated 5 out of 5 by daisy520 this hotel has great service
i have stayed in most of hotels in Malaysia,especially in KualaLumpur and Langkawi, this hotel with best serive, everyone in the hotel are nice and smile
April 9, 2013
Rated 4 out of 5 by Hillcrest The Andaman Resort is a great place
Very beautiful environment and a wonderful hotel by one of the top 10 world beaches. Great service and hospitality.
August 4, 2013
Rated 5 out of 5 by MBLS Great experience
All good, besides works that are being done to the resort which are noisy.
December 26, 2013
Rated 2 out of 5 by Dazzie21 Disappointed
Check in was poor - did not provide any information on hotel and immediately asked for Passport and credit card - not pleasant.
Room we booked a king and were given a twin - it took three nights and constant telephoning to change rooms. Limited storage space for family.
Food dissatisfied - not 5 star. Limited choice . Today ran out of chips. Quality lacks consistency child's burger in beach bar different to burger in lobby bar?
Package no benefits - we booked family escapades which includes free watersports however everybody in hotel has free waters ports whatever their package.
Pool - no lifeguard - slide paint flaking.
August 12, 2012
Rated 5 out of 5 by AussieBirder Outstanding in every aspect
My family recently had a short holiday at The Andaman, and our only complaint is that we were unable to stay for much longer! Everything met or exceeded our expectations. The accommodation, level of comfort, and resort facilities were of the highest standard. Before our visit, I researched all the better resorts on Langkawi, and chose The Andaman because it seemed the best fit for us: comfort, a superb pool, dining flexibility, a good beach, and lots of wildlife nearby. We used the spa and fitness centre, and participated in several excellent tours. We found everything to be of the highest standard. I had noticed a small number of negative comments on travel review sites, and we discussed these during our stay, surprised that anyone could rate any aspect of the resort as less than 10 out of 10. Perhaps these were old comments, and management had already addressed these concerns?
The staff were not only efficient and competent, but very friendly in a respectful way. All staff, whether pool attendants, waiters, cleaners or desk staff, had a friendly smile and "good morning" whenever we encountered them. Nothing seemed too much trouble for them, and our every request was met.
Perhaps one of the best features of The Andaman is its "eco-resort" status. This isn't just a badge or tokenism. Not only is wildlife protected, and encouraged to co-exist on the property, but the resort is engaged in a range of initiatives to lessen its environmental footprint: composting, rainwater capture, a coral nursery, and a genuine effort to educate guests on features of the natural environment all contribute to a healthy balance between the resort and its surroundings. The broad diversity of wildlife on the grounds and in adjacent forests suggests a successful balance. I've stayed at many hotels which use terms like "lush tropical gardens" for sanitised, artificial grounds - The Andaman is not one of these. The gardens and pool area retain much of the original rainforest vegetation. Little wonder that hornbills, fruit-pigeons, leaf-monkeys, kingfishers and lemurs are all breeding residents, and a hawk-owl roosts in the pool area!
A few reviewers on other websites have criticised the isolation of The Andaman, but this makes it possible to fully integrate the resort with the surrounding rainforest and wildlife. In any case, we had no trouble getting to other places on the island, though we gave up our original intention of hiring a car because we thought it better to spend our time enjoying the wonderful facilities of The Andaman!
April 21, 2014
Rated 2 out of 5 by SPGmemberG Luxury Collection????
Look up the ceiling of the Grand lobby, it was filled with luxury spider webs, thats my first impression of this "luxury collection" and the rest of the day, i will only have a world to described----Disappointment.
while waiting for our upgraded room with lap pool, we were escorted to a normal deluxe room temporary. You may see broken door hinges, chipped off flooring along the corridor.
upon reaching a normal deluxe room, apart from the refurbished toilet, the room was a mess.
Bad odour of urinated smell were filled in the room,
watermark stained of unknown liquid on the bed-head wall, broken furniture hinges and non-functional TV.
Its location is unique, but with the poor upkeep and maintenance, i would rate this hotel as a poorly maintained 3 stars hotel. "Luxury collection" can't be seen. The named should be removed from SPG category to prevent further disappointment for others.
July 14, 2014
Rated 2 out of 5 by TF2012 High and Low
Stayed at the Hotel with my wife and two kids. Arriving at the hotel i was recognized and greeted as a platinum member and also got upgraded to a pool suite which was really nice. Unfortunately that was pretty much the positive experience staying at the hotel except for Jala restaurant which is great. The rest of the hotels services level is way lower than expected and makes you think they work with the motto “why do things today if it can be done tomorrow”, by far the worst is their pool/beach restaurant where we waited 1.15 min before having to put our son to bed without any lunch since it didn’t show up.
May 26, 2014
Rated 3 out of 5 by spg50884933380 this hotel lacks the capability of providing good room service
the level of room service (room cleaning) was far below the expectations. rooms were not cleaned atleast till 2pm and we had to call to get it cleaned. after an initial concern was raised, we were promised that rooms will be cleaned by 12 noon the next day. However that did not happen again. stayed for 4 nights the service only went down after day 1. I can't understand when we check in the rooms are so pristine and after that why can't they continue maintaining the same standard? its definitely does not fall under a luxury collection standard. I would have moved to a different hotel midway but. could not do that as I my cancellation deadline had passed.
March 16, 2013
Rated 4 out of 5 by vinny79 Close but no cigar
My wife and I spent a 3 night-4 day stay at the Andaman in the second half of January, the best time of the year in Langkawi. I initially wanted to stay in a resort in Tanjung Rhu but the pictures of the Datai Bay made me change my mind.
I don't regret my choice. The scenary is just stunning. The lagoon shaped beach is shared with the Datai Hotel but the best part of it belongs to the Andaman. The luxury seaview room offers a fantastic view of the beach surrounded by the breathtaking hilly jungle. Exactly what I wanted. I strongly recommend this room or the seeview suite if your budget allows it. The pristine beach is the highlight of the trip. The sand is literally as soft as sifted flour and the absence of wave allows the water to be crystal clear. No wonder then we didn't spend any single minute in the somewhat less mesmerizing swimming pool. The submarine flora is not as rich as the one in the Mariana Islands or Cebu but you can spot some corals and fish species with snorkling equipment kindly provided for free by the hotel. Needless to mention the fun to see and play with monkeys, squirrels, birds or lizards inside the property. I felt like being Robinson Crusoe without the tedium and the discomfort of a castaway.
The facilities are simply top notch. The building is well maintained and clean. It seems that the furniture and interior are continuously revamped with taste and moderation. We loved our large bathroom with all 5 star amenities. Great attention to the guests with children playground, outdoor land and sea lover's activities, high rise spa and massage pavilions, comfortable deckchairs, free mineral water fountains etc. Kudos for the wifi internet. I enjoyed fast speed internet everywhere in the property, especially on my deckchair at the beach and in my room.
But all was not perfect alas. It is the first time I lost my temper despite my general tolerance and leniency.
F&B is the weakest link. As the hotel is in a secluded area, the minimum for the hotel is to provide either variety or food excellence. Neither was available. Let's start with the breakfast. Despite the good idea of offering Champagne, the buffet spread is too limited. For instance, the cheese platter only offers cheddar and imitation camembert while there is almost no exotic fresh fruit available. Meat from terayaki or curry dishes are utterly overcooked and non edible. What a disappointment. For lunch and dinner, there are four restaurants in total but all of them offer food below standard and price above expectations. When I pay circa 100 bucks for a fish or a steak, I expect that the quality of the restaurant and the ingredients are irreproachable. The grill for instance offers the possibility to select the fish but only a few of them had clear and healthy eyes, the sign of freshness. The Malaysian restaurant and the central restaurant should be more affordable as they serve mostly non-gastronomic dishes. The Andaman justifies their price by saying it is par with the likes of the Datai or Four Seasons. The hotel has much more to gain by either reducing the price or significantly improving the quality of the food. In addition, when we arrived on our first day, all the restaurants were fully booked and this seems to be the case every day. A little mail to take our dinner reservation before our arrival would have been astute. What a miss!
In addition, the staff showed a clear lack of flexibility on a few trivial issues. A couple of examples; it is not possible to either get small dollar changes from a 100 dollar note or exchange into ringgit only 50 dollar out of a 100 dollar note. I explained that the small change was to distribute tips to room service but nothing will do. I tried with a different shift; same message and same inflexibility. During a dinner at the Malaysian restaurant, because all tables were fully booked (again!), it was not possible to change our table, the only one bombarded with nuts by squirrels. When we finished our dinner, half of the tables were still empty waiting for their guests. When issues cannot be solved, whatever the reason, finding an ad hoc alternative and/or showing that you tried to find a solution are keys to minimize the discontent.
To wrap up, the Andaman has all the attributes of a 5-star hotel but it definitely needs to surpass itself in terms of F&B and staff to indisputably deserve this title. I hope this review will help future guests to know what to expect, and above all alert the management to make the necessary adjustments.
January 30, 2014
Rated 5 out of 5 by Superd Fantastic hotel - Great location.
We have just got back from our first stay in Malaysia. We spent 9 nights at the Andaman and it was absolutely fantastic.
We had a pool room. It was great to have a dip in your own private pool in the evening.
Throughout our stay the staff really made an effort to make us welcome especially Sri Ulina and her colleagues in the beach bar.
We ate in all the restaurants, all were very very good but our favourite was Tepian Laut the food here was the best we had all holiday.
The highlight for us though was the location in Datai bay which gave us the most stunning views.
Thanks for a wonderful holiday and we hope to visit again.
March 20, 2013
Rated 5 out of 5 by Edward Thoroughly enjoyable
Had a wonderful 7 nights at the Andaman in February 2012.
Room, staff, food, beach, weather fantastic.
We both really appreciated the relaxed and welcoming atmosphere; the quality of food, the caring approach of all staff (room cleaners, bar staff, restaurant, watersports, reception etc.).
Our only grumble was the loudness of one of the evening musical acts - a female singer/keyboard player with guitarist - rather unfortunate as the noise levels travelled and intruded somewhat on dining and other artists performing.
However, overall we had a wonderful time - and look forward to returning at some point in the future.
February 13, 2012
Rated 5 out of 5 by Nikita Wonderful Eco resort
Advantages: perfect beach; ecolovers paradise (flora, fauna around);
Disappointments: swimming pool could be better; staff undertrained (especially breakfast team); housekeeper did not switched off 6 a,m. alarm from previous guest, receptionist did not extend room key during check-in until our late check-out time (so I discovered this after swim and was obliged to walk far from my almost end most located room to front desk in wet swimming trunks to renew key);plenty of biting mosquitos and other insects (do not seat outside at breakfast - impossible to relax because of flies and ants).
May 15, 2014
Rated 5 out of 5 by DMcKenn Thank you!
I have to give credit where credit is due...
The Andaman is a fantastic hotel, with staff that go the extra mile that made my stay enjoyable and thoroughly relaxing. Anne, your team are a credit too you.
Location is perfect for some relaxation either poolside or by the beach, listening to the waves on the beach. The hotel is built into the surrounding rainforest which gives it a unique character. The spa.... heaven!
Only negative is it's distance from Kuah. However, this is offset easily by the quality of the hotel. Next time I am in Langakwi, I will be returning here.
PS.... I loved the Mimosas at breakfast!
October 20, 2013
Rated 5 out of 5 by rwjb Beautiful and peaceful
Lovely quiet location, spectacular sunsets, lovely hotels, additionally the staff were very responsive when issues with the room were raised, all resolved with no quibble and indeed, a complementary bottle of bubbly left as an apology. Would definitely stay here in future!
July 7, 2014
Rated 4 out of 5 Location is great
Location good, pool and environs well planned, service lacking consistency, clearly front office and housekeeping processes were not consistently followed despite several prompts. Food and beverage quality and services met expectations. Spa facilities were luxury standard. Top management not highly visible but line management did a very good job and displayed eagerness to please and improve delivery. Maintenance of building and facilities could be improved e.g lights in toilet near pool were reported as being inoperative but were not replaced making area unsafe. Will visit again despite these shortcomings.
July 27, 2012
Rated 4 out of 5 by kazh room was not much, but great nature
I enjoyed staying with my family for four nights. The rainforest and all other aspects of its great nature surrounding made our stay very special. The coral activity was very unique and taught us a lot about the nature. The pool was ideally made to breathe in the air from the rainforest. The only thing we were not impresses very much was the standard room we stayed. Not dirty, but not perfectly cleaned with dusts under the bed floating around. Geting a little bit outdated. However, the food was great. We also enjoyed going to the restaurants in the Datai with free transportation arranged by the Andaman.
November 7, 2012
Rated 2 out of 5 by Manju Disappointed
We wanted to go back to The Andaman after spending a wonderful time when we first visited the hotel in 2006. Unfortunately, this time we were quite disappointed by the service of the hotel and the quality of the beach. The towels provided on the beach were poor/ worn out, beach was very dirty with lots of rubbish and some oils from the ocean. We were also disappointed by the quantity and quality of the food at the restaurant Tepian Laut (i.e.:food tasted bland). We also had to wait one hour for our lunch at The Restaurant without having any explanation as to why we had to wait so long until we asked for an explanation. The only same service and quality we had from 6 years ago was the spa.
August 20, 2012
Rated 5 out of 5 by Jensi A wonderful experience
We, a family of 4, had a wonderful time at "THE ANDAMAN". After a long 7-week trip, we needed a place to relax, we were recommended a stay at the resort. All members of the family were more than satisfied with the stay. A staff, working with the purpose to make the guests feel pampered, succeeded in this!
Lots of thing to do, good food, very nice accommodation, the spa, what can you ask for more?
December 12, 2011
Rated 5 out of 5 by Kate67 Helpful and friendly staff
I would highly recommend The Andaman to families looking for a fun and relaxing beach holiday. The staff were outstanding - helpful, friendly and knowledgeable about the wildlife and area and were great with the children. Snorkelling and feeding the coral were a highlight for our children and we would particularly like to thank the man who looks after the coral nursery for getting our daughter to snorkel for the first time. In addition, the staff in the Young Explorers Club were also fantastic.
A few minor points:
Movies on demand (especially children's films) would be useful for rainy days as there were no children's DVDs to rent.
Toiletries and condiments weren't always replenished in the room.
November 20, 2012
Rated 5 out of 5 by wearefamily Beautiful hotel and location
We stayed here in January as a family of 2 adults and 2 children. We found everything to our liking, from the moment of entering the hotel, with its grand entry, our lovely room, with beds for the children, to all of the caring and helpful staff (including the GM Anne who was very helpful when our child was unwell). The beach was beautiful and relaxing, we spent every day on the beach lounges while our children played in the sand. Happy hour at the beach bar was memorable, followed by dinner in one of the dining options, and drinks with live music entertainment. We didn't want to leave.
February 6, 2013
Rated 5 out of 5 by Msjaguar Fantastic Hotel
This hotel exceeded my expectations. Living in the middle of a rainforest with a deserted beach and monkeys was great but so was everything else, including the personalized service. Our concierge/bellman Mizeal was so attentive in educating us regarding our room, the monkeys etc. I was treated by the hotel's in-house medical asst. for a coral laceration infection with antibiotics etc. He cleared it up for $6., including medication. 5 Star service. From front desk to check out, everyone was caring. We paid for a new airline ticket just to stay an extra day. We're definitely coming back.
December 31, 2012
Rated 4 out of 5 by b176 great hotel food too expensive
we had a wonderful time at Andaman..after bad experience (due to very noisy people in room close to ours)and nights with little sleep! Staff kindly upgraded us to very nice suite and made the last part of our stay a very enjoyable one; But we were quite disappointed by meals provided specially by very high prices for even salad, sandwiches etc..Sea food restaurant is first class and high price is not a surprise but at least for lunch Andaman should propose meals at normal price it is not acceptable to pay a
salad in Malaysia as if it was in big city like Paris NY or Tokyo..right? total amount we payed for our stay is high and we accepted that for room rate, tours etc but for food it's really too much! Except for tours activities proposed are quite low
May 11, 2014
Rated 4 out of 5 by SV2013 Great location
Beautiful location and needs a few improvements to make it great. Staff - excellent and very friendly.
Swimming pool is good with plenty of chairs.
Food quality and selection needs improvement for the prices being charged. Similar for wine.
Food needs to include some changes for guests that stay a week or 10 days as the selections get stale after a few days.
Spa has good features but way too expensive for quality of product being offered - spa treatment by relatively less qualified staff who are trying hard but don't have the training and customers being charged very high rates.
August 8, 2013