Rated 4 out of 5 by ja34140116 Everything Has Degraded
We revisited The Andaman after a year, this time, paying for better room, i.e. Luxury seaview, to our dismay, besides the attentive staff treatment during our arrival, we felt the service was mediocre for a 5-star hotel. We even have to personally call to ask for our complimentary sparkling wine the day after, when it should have come with our arrival. What's more, the directory was not in our room, we had to request for it numerous times so that we could order food from our room. Also, we requested to have some ice packs kept in the freezer overnight for my wife's usage in storing breastmilk; when we received back the ice packs, they were all in liquid form. Needless to say, this will be the last time for us.
January 26, 2014
Rated 4 out of 5 by SV2013 Great location
Beautiful location and needs a few improvements to make it great. Staff - excellent and very friendly.
Swimming pool is good with plenty of chairs.
Food quality and selection needs improvement for the prices being charged. Similar for wine.
Food needs to include some changes for guests that stay a week or 10 days as the selections get stale after a few days.
Spa has good features but way too expensive for quality of product being offered - spa treatment by relatively less qualified staff who are trying hard but don't have the training and customers being charged very high rates.
August 8, 2013
Rated 5 out of 5 Excellent hotel
What an excellent hotel! Staff, location, beach, rainforest, the place is an enchantment. You have to know that you're far from towns, restaurants and outside animation, which is an advantage rather than a drawback. Plan a stay for relaxation and leave your stress behind. The hotel is so discreet, so nestled in the rainforest as to be nearly invisible from the beach. The beach and the view from it is stunning, waters clean and warm, no jetskis, no speedboats, nothing but beauty and nature. I shall go back to Malaisia especially to stay at this hotel again. Just wonderful.
March 24, 2013
Rated 1 out of 5 by SamK75 This is my worst experience in a Luxury hotel!
The hotel is so disorganized and so laid back like its guest, we never got the service we were paying for during our stay. Except for the beautiful beach and the rain forest, this hotel is over priced for what they promise.
From the booking, followed by the co-ordination to various activities and finally for check out, the staff lack commitment to the guests and have only excuses. The only staff who we felt was worth taking to and is marselle the concierge.
We believe that SPG group will loose its brand identity for the BAD service this hotel is giving to the guests.
January 6, 2014
Rated 4 out of 5 by robo great ambience ,love the peacefulness & tranquility
We still love this hotel even tho it's been our 3rd time. We definitely have plans to revisit Andaman again. However I must admit their service has dwindled over the past years. pool service was below expectations. Requested for lunch menu, after 30 minutes of waiting, it never arrived. Frequency of complimentary water served was less. At one point requested for water and was asked to request it from the bar. The sight of man in uniform cleaning the pool was unsightly, esp with children playing around the area. Proper swimming attire should be used. They used to have great coffee machine in the room but it's no
longer there. Dvd selection was pathetic. The morning walk was a great experience and it's
must do list.
March 26, 2012
Rated 2 out of 5 by KPJ12 Our stay during Christmas and New Year 2012/13
The hotel fell short of our expectations by some way regarding it's five star rating and prices. The infrastructure (such as rooms, furniture and general condition of buildings (inside & outside) needs an awful lot of attention and investment. That said, the staff went a long way to make our stay a comfortable and memorable one, in particular going to enormous lengths to ensure guests had a night to remember at the Masquerade Ball on New Year's Eve. Overall, the food at the hotel was excellent. The Japanese restaurant was superb and the new Jala Sea Food Restaurant purports to very good once it's initial teething problems are ironed out. The new beach bar was in some ways the hotel's saving. An excellent addition.
January 21, 2013
Rated 5 out of 5 by Cobber We loved our stay
We liked the tranquilness and unspoilt nature of Datai Bay. The hotel is in perfect keeping with its environment. We particularly liked the variety of wildlife still common around the hotel. The beach is just great and there are many things left for us still to do when we return
May 20, 2014
Rated 4 out of 5 by TravellingAnge Luxurious relaxation
The Andaman is in the perfect location, facing a beautiful beach and surrounded by rainforest, full of monkeys and birds.
Spent the day relaxing by the pool or on a sun lounger on the beach. The beach hut staff were very attentive with bringing water or your ordered drinks and snacks. The food was good in all the restaurants and the staff were very friendly and accomodating with requests, always smiling. The rooms are a little tired and need a revamp but they are still very comfortable.
Hired a car and driver for a few hours tour around Langkawi which the staff arranged for us. Well worth it.
A great way to unwind and enjoy being pampered is to spend time in the spa for fabulous facials and massages.
June 14, 2012
Rated 5 out of 5 by WendyL48 Made my 40th birthday weekend very special
At the request of my friend for the hotel to provide a small surprise for my birthday, the F&B team surprised us with a lovely cake and a bottle of champagne to celebrate my 40th birthday. The staff were friendly and service requests from front desk, the restaurants and in room dining was always courteous and prompt.
The room with own pool which i booked as a treat for myself was very nice. The pool was lovely. My only comment would be to look at the warping of the wooden floor at the entry area and to check some of the dents on the bath's stone tiles esp close to the floor.
Otherwise a very lovely , luxurious and very very relaxing stay for us amidst the forests, mountains and the sea which was just what we needed.
August 5, 2013
Rated 5 out of 5 by AK2726 Perfect
This will be my fourth visit to The Andaman. To be honest, this hotel never fails to impress me. The service level was excellent & I would say it is impeccable. The beautiful surroundings, from million year’s old rainforest & the beautiful Datai Bay really make The Andaman a special place.
From our pick up in the airport to check out, the staffs never fail to impress me. Where ever you go in the hotel, you will be greeted with a smile. The restaurant manager & staff will also talk to guest to ask on their dining experience.
If you’re looking for a chic & happening hotel, this might not be the right place for you. However, this is the place to be if you want a peaceful & quiet getaway from your busy & hectic lifestyle.
March 22, 2013
Rated 5 out of 5 by chrisade Honeymoon destination from heaven
I had always wanted to visit this island for my honeymoon for 15years!!!!!!! It took a while but O it was worth it! The Andaman was the cherry on the cake for me. It was so peaceful and romantic and not overcrowded. It was just what we wanted. The staff were absolutely fantastic, their personal touch was amazing, even taking time to know our names and refer to us by names by day 2. Especially Rachel and Sathi . The beach or pool wasn't overcrowded. Just beautiful. Watch out for the monkeys though, they can get very handsy and grabby when it comes to your fresh fruits as we learnt. Scary.
Only thing I would complain about is not getting that waffle recipe!!!!!!!!!!!! I would really recommend this hotel to anyone. Go for it
August 19, 2013
Rated 5 out of 5 by Loma wonderful hotel
We stayed at the hotel for 6 nights and we had a great time. All the staff, the facilities and services were top noch.
The rooms were large and comfortable, the bathrooms very clean and all comforts at our fingertips, including the wifi access, DVD for the kids to enjoy and lovely outlook.
The pool was a highlight to the kids where they met lots of new friends, they loved the slid so much, you could't get them out of there!.
The beach stunning with its corals, its lovely long walks abundant with wildlife and stunning views.
If I have only one constructive complaint it would be to have more local food available at the restaurants as I love Malaysian food and felt that it was under-represented.
We would return there any time.
July 14, 2013
Rated 5 out of 5 by Moreton Quiet Relaxation
Wonderful positioning for a Resort - away from the maddening crowds. Let's start with the Staff- absolutely on the ball in every department.Could not have been more helpful.Resort is almost self contained with plenty to do and see - it's up to you. From long walks on the exclusive beach,ocean or pool swims or kayaking. Wildlife abounds in the wonderful surrounding rainforests with monkeys,prevosts squirrel gecko,sun skinks plus much much more.Great variety of Restaurants available but for me the Seafood Restaurant was a standout both in format and fresh variety available.Breakfast in the Dining Room was ,again,full of variety with something for everyone no matter what Nationality.Nightly musical entertainment was very relaxing
March 12, 2013
Rated 3 out of 5 by ligu08 Some restyling and renewals are needed
The hotel is located in a idyllic paradise.
The strong points about the hotel in my opinion would be:
- Good food and service at the restaurants
- Room service
- Activities & services offered
- Environment is unbelievable
The areas of improvement:
- Front desk: very few information upon arrival, problem solving very limited, no complain meant no action, usually nobody would pick-up the phone, etc
- Furniture and rooms; very old fashion and in some cases deteriorated. You expect a better quality in hotels at this level.
- Pool: usually was dirty and not tempting at all to be used. We could not believe that there were no showers and also that people with clothes on were allowed to be in the pool. Also very old fashion looking.
September 17, 2012
Rated 4 out of 5 by realizer nature friendly resort
Very nice nature environment with nice pool for children.
but, Room facility seems to be a bit old. Room cleaness need to be improved compare to the name value.
May 21, 2014
Rated 4 out of 5 by tourcox Idyllic tropical retreat
Hotel very clean, feels quite exclusive and isolated which is nice, great pool, great beach bar food and service, friendly staff attentive when asked for assistance. Good buffet breakfast.
Very poor air conditioning in room, was set at 18 degrees C , room temp never got below 23, we complained and was given another room, but same thing! A/C not working efficiently, engineer did look at it, but not really any better.
Poor wifi signal throughout hotel and room, only allows 2 pieces of equipment to log on.
It's time all hotels improved their wifi facilities.
May 28, 2013
Rated 5 out of 5 by nick1214 Great View and awesome staffs
Given a sea view room which made our stay memorable for each and every morning.. Love the view and scenery..room is spacious and clean.. But greatest asset of this hotel is staffs, especially from front office. always attentive and courteous
May 14, 2014
Rated 5 out of 5 by Hari Comfort Redefined
We stayed at The Andaman for 4 nights from 16th of June 2012, we had booked ourselves a Deluxe Rainforest room and must say that the place was amazing. The room was so comfortable that our year old daughter felt at home the moment we got in. The location, though far from habitation, is in an amazing place and the staff are extremely friendly and service is top notch. Our daughter loved the pool immensely and we spent quite a lot of time there. We sure would love to return and for anyone looking for a peaceful getaway in Langkawi, look no further.
June 25, 2012
Rated 4 out of 5 by JNA1 Superb setting on the edge of the rain-forest
This is a good hotel, especially if you enjoy being close to nature. The hotel sits on a pretty stretch of coastline, probably the best beach in Langkawi, the trees of the rain-forest sweep all around. As a result, the animals and birds seem to co-exist with the holiday-makers. Tips: try and secure a room with direct access to the plunge pool, or from November 2013, seek out accommodation in the refurbished north wing. If you enjoy photography, embark on one of the special nature photography trips. The Japanese restaurant is excellent.
September 8, 2013
Rated 5 out of 5 by LaiHC Wonderful Resort
I had my great time in The Andaman, The Luxury Collection as the the hotel have wonderful location and great place to spend for holiday.
Enjoying the facilities and the comfortable room.Another credit for the resort is truly rainforest resort where we can experience a great time on the beach while experience to stay at the resort inside the thick rainforest
April 29, 2014
Rated 5 out of 5 by BobKL Now even beyond expectations
While our holidays normally consist of exploring new countries and cultures there are a few selected exceptions to our rule of "never going back to the same place". The Andaman is a place we DO return to and it has been one of our favorite destinations for many years. And now it even got better. The new Seafood restaurant and bar combine great food with am extremely cool setting near the beach. Everything, from smooth check-in to rooms, food and activities in the hotel now at an extremely high level. We will be back, again, and again.
April 7, 2013
Rated 3 out of 5 by EddyC Some Pointers
I really enjoyed my experience! The staff was very friendly, the hotel was clean, the area is beautiful!
I would however strongly suggest that you take the time to thin the vegetation around the property! I would have enjoyed sun bathing next to the pool but, because of the vegetation round it, there were very few places to get sun.
I’d also suggest that the lounge chairs around the pool and on the beach be pressure washed!
I also found the food at the Jala restaurant to be very good quality but the portions were WAY too small!
June 24, 2013
Rated 5 out of 5 by Alboy Excellent hotel
My wife and I really enjoyed our recent two week visit to the Andaman. The location is exquisite, both the rain forest and the beach. The standard of service was wonderful (thanks esp to Shirley in the lobby bar). Nothing was too much trouble. My only criticism was the lack of choice regarding vegetarian meals. However, this was quickly resolved when we were informed that the chef would cook special meals for my wife. All which were apparently delicious. A real plus mark goes to the speed in which the menu was changed when we pointed out a meal marked as vegetarian actually contained fish. The very next day the vegetarian symbol had been removed from the menu. All in all a very wonderful stay and if we are in the same area again would definitely be returning.
December 4, 2012
Rated 4 out of 5 by Jo02 Hotel with great environment
Overall rating of hotel is very good. Although from outside hotel would need some touch of paint. Maybe due to the humid and rain forest environment.
Nice and quite environment. Great beach and forest. Really relaxing.
Staff very friendly in particular one front desk manager who organized our onward stay in K/L has been very professional.
The guests evening gathering and cocktail party near the beach was also great. Good initiative.
Unfortunately the service in some of the dining areas was missing a little bit of efficiency.
However Food was great.
Your Yoga teacher deserves also a great thank. Very instructive and helpful tips in a very relaxing atmosphere.
Activity program and excursions program great.
Many thanks for having made our stay pleasant and relaxing.
May 9, 2013
Rated 5 out of 5 by Mike8922 Calm and relaxing stay
If you want to run away from noisy and busy life go into the jungle and fing The Andaman as a great choice for a relaxing and calm stay. You can get a room with access to the swimming pool where you can swim 24 hour a day. You will meet wild animals wondering, flying and jumping around the resort. You will be able to join wonderful beach and forest tours and lectures where you can observe and learn the nature. You will have a chance to try international and local cuisine in various restaurants and during the breakfast.
September 18, 2013
Rated 3 out of 5 by naturelover The best thing about this hotel is its great beach!
We had a great time tanning on the lovely sands of the private beach that stretches along a 3 km bay. Lovely sands, blue skies, great weather (not humid!). We really enjoyed the complimentary guided rainforest walks in the morning, as well as at night, and much of this enjoyment came from two wonderful guides. It was like a NatGeo lesson!
As a resort away from all the local markets & shops, both shopping and eating out were not options, though the hotel arranges complimentary shuttle. We ate mostly in the resort - pricey but then food quality was good. We especially liked the room service attendant for his patience! but similarly must mention not being very excited about eating at the beach front on account of some customer service practice. Otherwise, it was a great holiday!
December 17, 2013
Rated 5 out of 5 by LAParisBoy First Time, Super relaxing and awesome
Sure it might be a bit of a drive from the airport, but once you arrive, there is no where else you need to go. Between the activities on the beach, nature walks, wellness spa, clear water for snorkeling, long beach to walk in peace, cozy sand bar with delicious libations, several restaurants to choose your choice of meals, and wildlife (monkeys, birds, fish and more). It is a refuge of relaxation, great food, where the staff remember who you are and cater to your needs. Worth the visit and will be back again.
March 8, 2013
Rated 4 out of 5 by marknasr Great setting, fantastic common areas, hit-and-miss service/F&B
First off, this is one of the best Starwood resorts we've visited, in terms of its setting and public spaces (especially the pool, beach, and spa). Also, the staff are clearly motivated. well-trained, and respectful. Though, for the renovated rooms and F&B service, expect a solid four-star resort standard.
We had three challenges during the stay:
1. A poor quality concierge who missed the boat four times--lost reservations, bad advice, argumentative...
2. The required NYers Gala (about $250 USD pp) offered disappointing food/beverage. Although, the accompanying entertainment and fireworks were strong.
3. While the hotel invites guests to make special requests (for example, in the message on the front of the guest guidebook), the team had difficulty in understand and fulfilling them.
January 5, 2014
Rated 5 out of 5 by Greg48 Best Resort Ever
This Resort is the best by far of any that we have stayed in(over 160 around the world). We were taken by the sheer beauty and elegance of the establishment. Service by the staff was first class,the resort was spotless,pool and beach area pristine.We were celebrating our 42nd wedding Anniversary and could not have selected a better Resort.We have promised ourselves that we wiill return.Our congratulations to Management and Staff - you are winners.We cannot and have not stopped talking about The Anderman to our friends and family.Whilst we thoroughly enjoyed every facility available, our favourites were The Beach Bar, Jala and the pool area.Special thanks to Mizan(who surprised us with cake and chocolates for my wife)and Shirley, both made us feel more than welcome.
March 23, 2013
Rated 5 out of 5 by Jess1981 An amazing few days
Wow! What a beautiful part of the world. Staff were lovely, location coulnt of been better, rooms light, airy and spacious. Special thank you to the Doctor who drove all the way from town at 10pm at night to give me some medicine for a dibilitating migraine. What a life saver!!! Did not want to come back to KL.
Tip - Get a terrace if you want to hang on the balcony. Two nice sun lounges.
Oh and don't just close the doors, lock them - monkeys broke in and stole our welcome fruit and raided the mini bar.
December 6, 2012