Rated 5 out of 5 by IgorMelb Excelent Hotel, Staff & Location - Great Holiday
Absolutely great property with amazing facilities, natural beach access 5 meters away from the pool.
Staff are very friendly, professional and attentive to details - they remember your name, what drink you like for breakfast etc...
Great selection of food both for adults and kids (some more spicy Malaysian would be good but for international travellers it's great).
So overall, a very well managed property, showing little age but highly recommended for someone looking for a quiet holiday.
July 26, 2013
Rated 5 out of 5 by Brainwave Relaxing Hotel
The Andaman is nicely located away from the hustle of Langkawi .
All the staff were friendly and always helpful and we genuinely felt welcome
Food prices lower than expected for this type of hotel.
The beach is great even though the tide pattern was against us during our stay (high at night )
Renovations that were being done had no impact on our stay ,did not hear them.
It is good to see a hotel that does not rely on plastic and chrome glitter in the rooms, instead comfort.
September 11, 2013
Rated 5 out of 5 by Ashy17 Fantastic Hotel
Many thanks to Ann and her staff, especially Alias and Migat for thier hospitality, humour and great service. Nothing was too much trouble and was greatly appreciated by all of us.
Breakfast was great, many selections both Western and Malay. Every meal we had was enjoyable spent around great views and inviting staff.
I will not hesitate to stay here again with family and freinds (for a 3rd time). Keep up the great eco work the hotel has embarked on with the coral and recycling projects.
April 25, 2013
Rated 5 out of 5 by Macca A tropical paradise
From the moment we stepped into the resort we knew that this was a special place.
As two retirees and products of a post war depression period we had never really been been inclined to indulge in 5 star accommodation. What a surprise.!!
Right from the start, the vivacious general manager, Anne Scott gave us a lovely aperitif welcome on the beachfront. Her style obviously flows over to her staff/ambassadors who continued the personal treatment throughout our stay.
This is a peaceful and idyllic place that offers relaxation, wonderful food,tropical vegetation and wildlife, plus really lovely staff who seem to enjoy their work.
We particularly enjoyed the day and night nature walks and the wellness activities.
Overall, a brilliant and special experience in one of the most beautiful parts of our planet.
June 4, 2012
Rated 5 out of 5 by uk33 Recent stay at The Andaman
- Rooms have a nice layout, bathrooms are spacious and modern. Rooms with connecting doors can be a bit noisy depending on the next door neighbours
- All three restaurants are excellent, the breakfast buffet is very good as well
- The setting in a rainforest is quite unique, really beautiful and remote as there is only one additional resort in that bay
- The facilites are nice - the gym is fantastic
- Last but not least: the staff is just great without exception, very friendly, helpful
September 4, 2012
Rated 5 out of 5 by Charlotte Wonderful relaxing weekend break
My husband and I just got back from a fantastic stay at the Andaman. We only managed two nights as a weekend getaway from Singapore and wondered how we didn't know about this spot before. The location is spectacular - the most beautiful beach I've been on and I've visited many! The ocean breezes we wonderful, the staff attentive but not obtrusive, the breakfast buffet was fantastic and other dining options were also great. We loved that you could have local food and the prices were reasonable for this level of hotel. I've already booked my return.
we really were amazed by the quality of the singer and band on Saturday in the lobby bar - I'm not sure if the sounds isn't good when it carries from the other reviews but the quality of this band was extremely high, we wished they could have played longer!
March 19, 2012
Rated 4 out of 5 Great location!
The hotel is beautifully located; gorgeous beach and warm sea on one side and lush tropical rainforest on the other. You can regularly see amazing wildlife; monkeys, flying lemurs and stunning bird-life. The rooms are lovely and the beds very comfy. We missed having a balcony, but understand the reasons why (the monkeys can get in!).
The food and drink here is fine and breakfast is excellent. The pool can be busy at times....so chill on the beach; there is loads of space and beds.
April 22, 2013
Rated 4 out of 5 by aus12 Beautiful relaxing hotel, building in need of some TLC
I absolutely loved the Andaman hotel, it is a beautiful setting, the staff couldn't have been better, and the facilities were great. It is let down a bit by the condition of the building/rooms, which need a bit of renovation, or even just a tidy up/closer attention to detail, to make it truly 5 star. For example, bins in the room look well used, lamp shade needed replacing, stains on the daybed. All small things but if improved would make a difference to the overall experience.
October 20, 2012
Rated 5 out of 5 by CoeliacFamily Fantastic location, fantastic staff!
We had a wonderful stay here, with many thanks to Ariyanto, the F&B Manager, and all the chefs and staff, for looking after my Coeliac children so well! Gluten-free bread was baked each day for us, as well as gluten-free cupcakes at breakfast (a first experience for my children who usually don't enjoy breakfast as it is full of food they want but cannot eat). The location is outstanding but it is the well-trained and happy staff that make it a 5-star experience. Thank You!
June 1, 2013
Rated 2 out of 5 by gp05 Beautiful location, worn-down hotel
The hotel is in a stunning location with a wonderful beach and pool. The staff and service is friendly but often disorganised (drinks and food orders turn up 2 hours later or not at all, etc). However the main problem is that the hotel is very warn down and badly kept and that distracts from the whole experience. For example our shower was broken, there was mould on the bedroom roof, the windows didn't appear to have been washed in years - all in all, not good enough.
August 2, 2012
Rated 4 out of 5 by rmeda Decent hotel
We stayed in a deluxe rainforest room at the Andaman for 4 nights in May 2012. I was really disappointed with the interiors of the room, it looked really old and jaded. The rooms definitely need to be refurbished. We are vegetarians and were disappointed with the options available in the menu.The breakfast spread wasnt helpful either. On the bright side, the service was excellent! A special mention for the room service staff, they went the extra mile to please!
May 21, 2012
Rated 2 out of 5 by Cosmogirl Unbeatable location, service needs to improve
If peaceful beautiful beaches are for you, this place is unbeatable The location in a nature and coral reserve is amazing. But our room had been recently renovated (the renovations were supposed to have been completed 5 weeks before - and we were not warned ahead of time that they were not). Even by the 3pm check in time the amenities (like coffee, kettle, iron) were not in place. There was dust and I had to ask the staff to come and give the place a mop, but building debris was still to be found behind the doors. Staff were demotivated and unhelpful until we gave some feedback. Then we found that about half the staff were capable. So capable but unhelpful until we brought up their inadequate behaviour for a luxury Collection hotel. For example, a new menu was being rolled out one evening in the restaurant. We asked the waiter if the pasta dish was a white or tomato based sauce. He didn't know, but worse, he refused to go and find out for us. I will definitely be back as beaches like these are hard to come by in SE Asia, but the staff training and attitudes need to be improved significantly to meet the expectations that come with checking into a 'Luxury Collection' hotel.
December 13, 2013
Rated 5 out of 5 by Tegan48 A holiday in Paradise
The Andaman continues to be a unique hotel in a unique location. Having been a loyal guest both for leisure and business over 14 years this property does not fail to deliver in any way.
For sure it is going through a transition and for the most part all very positive and it was good to see that investment in both the environment and the hotel are priorities.
The Andaman is very fortunate to have a wonderful staff throughout all of its departments
February 11, 2013
Rated 4 out of 5 by Thomas7125 It is a bit old
My expectation was a luxury hotel but I find the interior of my room to be a bit old. The wooden flooring seems to have flipped up a little near the entrace. Also, the liighting shades beside the are dirty. Other than that it is ok.
Also I find the surroundings of the hotel especially around the pool are not kept well. I understand its suppose to have some jungle feel but I do expect as a luxury collection hotel, it should have been kept a bit more more tidy..
Also, for the shower gels and shampoos. They are not replenished everyday after the room is cleaned. I had to call everynight to have it replenished. Imagine having gone to shower and found no shower gels to shower and had to wait 30 minutes or so before the shampoos and shower gel to arrive. Its irritating.
Also, the beach seems a bit dirty in the evenings with floating plastic bags.
January 14, 2013
Rated 3 out of 5 by CIndyCC V wellness core program has potential but currently needs improvement & integrated process
My girlfriend & I visited The Andaman especially to try the new V Wellness Core programs. It was my 1st time at the hotel & my friend's 3rd visit. I have visited other retreats in Australia & UK.
1. Hotel, restaurant & facilities - lovely but staff need training on how to serve/help wellness guests (e.g. offering heatlhy food & drinks menu, Spa welcome pack/person at check-in, billing/checkout was time consuming due to billing errors between departments).
2. Spa - V core program is only integrated within the Spa/Fitness centre/salon but not so much with the rest of the hotel (e.g. front desk & restaurant).
During our stay, we emailed detailed feedback to Anne, Jeff & team. I'd also met Adrian, Peter, Yani & Christina & provided feedback too.
I hope as more guests come for the wellness programs that they have a more integrated experience than us!
March 3, 2012
Rated 4 out of 5 by Yukiliciouss A Hidden Treasure
I was very amazed with the coral nursery and rainforest surrounding of the hotel and the room's condition was just clean and comfortable. Spa is a must try too!
The only thing I was worried about is the monkey issue! :)
November 27, 2013
Rated 5 out of 5 by Isbrown Wonderful stay, wish it was longer
Very peaceful hotel with large comfortable rooms. Terrific staff - friendly and helpful. The hotel is nestled unobtrusively in the rainforest looking over the idyllic Datai Bay. Some of the rooms are a bit of a hike from reception, but that is a small price to pay. If you don't like the feeling of being 'trapped' in one place I suggest you rent a car at the airport. Alternatively the hotel has one you can rent. Can't wait to go back.
November 11, 2012
Rated 5 out of 5 by Bells362 The staff could not have been more helpful
We loved our stay on Langkawi, the whole lay out of the hotel, especially the spa.
The most memorable factor for us was the friendliness, attentiveness and engagement of the staff without exception. Our first morning at breakfast we were greeted, our names and room number already known. Really impressive.
We also enjoyed a truly memorable spa experience. Highly recommended.
October 16, 2013
Rated 5 out of 5 Great hotel for families and couples
Fabulous hotel, spa, and location, lovely friendly cheerful and helpful staff. Hotel hidden in the rain forest so that even from the beach you could barely see it. Only problem I had was music in communal areas outside and in. The only noise that was needed particularly outside was the fabulous noise of the sea and the animal life. I was told that some customers complain when the music is turned off. Sad but true.
August 19, 2013
Rated 5 out of 5 by Cindy1976 A little piece of paradise
Friendly and hospitable staff, superb setting, exclusive sandy beach, the award-winning spa ( oh that 3.5 hours of Song of Malay rainforest ritual really took me to heaven... ), super good bargain Malay feast at Tel.. laut, very clean pools - these are all the reasons I'd recommend anyone who'd like to pamper themselevse in an exclusive setting ( 10-milion-year-old rainforest!!!) to book into this hotel when going to Langkawi.
February 24, 2013
Rated 3 out of 5 by JLC2012 The staff need training
This hotel cannot just rely on the lovely natural environment. Room should all be properly checked before allowing guests to check in. Coffee machine not working, light bulb gone, drain in hand basin not working, toilet was smelly, bathroom did not have ventilation. Concierge is only good at organizing taxi or hotel cars but cannot recommend things to do or tours to join.
Staff from the engineering and concierge need training.
October 24, 2012
Rated 3 out of 5 by Tomtom1978 Lack food hygiene and poor housekeeping/room service
First day we checked in there was no welcome basket fruits.
Complimentary drinking water was not replenished timely.
Housekeeping very careless. Of the 5 nights I stayed, only one night face towel was given. Subsequently was not given.
Our first and last breakfast buffet at the Restaurant was unpleasant as we saw flies on the food served. Many of the items were not covered properly I.e muffins, boiled eggs, smoked salmon etc.
December 31, 2012
Rated 2 out of 5 by Sarina Good hotel at a beautiful location but run down
Although the hotel is part of the luxury collection, it looks old and tired and needs refurbishment. The hotel staff put in a lot of effort to help with the group's requirement. Most of the amenities are very old fashioned and the building looks run down. Food was average and given that Malaysian food is reputed to be very tasteful, the hotel failed to meet the requirement. Also restaurant staff management was inorganized.
February 8, 2013
Rated 5 out of 5 by Booty Top class holiday for the family
Ten days over Christmas and New Year passed serenely and elegantly.
This was the happiest holiday as a family we have ever had.
The location is breathtaking and the range of opportunities is varied enough to sustain a trip of this length.
We were made most welcome by all staff and the GM, Anne Scott, was exceptional , accomodating all needs at a tremendously busy time of year. The energy of all the staff was clear to see.
January 4, 2013
Rated 5 out of 5 by Chrisyls This Hotel Best For Relaxing
My family were here for 4 days and my kids said that is not enough for them as they do enjoy your swimming pool, the comfort of the hotel room and most important is they enjoy their time at the Young Explorer Room as my husband & I were at the fitness doing our gym without worry about their safety. We are sure to be back to The Andaman next year for the relaxing beach and comfort of the hotel. All the staff are friendly.
December 16, 2012
Rated 5 out of 5 by tourcox Paradise
We loved the Andaman Hotel. Perfect location, quiet, idyllic, felt as if we were on a tropical island of our own. The food was excellent. The staff kind, attentive & friendly, very very ploite.
The beach was so relaxing. We ate on the beach & in the Hotel restaurant, the food was of a very high standard. We really want to return next year. The Hotel is a perfect get away. Loved seeing the monkeys & all the wild life.
June 6, 2012
Rated 5 out of 5 by Longhorn97 Fantastic getaway!
This was our first time visiting Malaysia, what a great choice! We had a wonderful time, the facilities were excellent, the staff was extremely helpful and friendly, the food was great, the beach is amazing, what else could we ask for! We'll definetely be returning soon.
November 11, 2013
Rated 5 out of 5 by Sowane Superb setting for relaxation
This resort and place is special. The service, setting, atmosphere, beach and facilities are outstanding. This is the place to go if you want to completely relax and receive amazing service and food. The resort has managed to create a haven between the wonderful soft sandy beach and the rainforest. There is a relaxed feel and the staff are highly professionally but friendly and they have personailities.
May 26, 2012
Rated 4 out of 5 by VS124 Wonderful Location, Excellent Staff
The Andaman is located at the best beach that I have ever seen. The beautiful sand, corals, clean waters and the rainforest all make for a breathtaking view. I stayed for 4 days and never got tired of taking a walk on the beach. The hotel is built up in a way to cause minimal disruption to the natural set-up.
The sea food in restaurants is great, however, vegetarians will find themselves longing for a lot more considering the price of the rooms and the location (there are no alternative options to eat). The breakfast buffet was great but they do not serve anything made of pork so I found myself longing for a good serving of bacon that I love while on a vacation.
As special mention for Jala restaurant - everything from starters to deserts is just amazing.
The top reason to visit the hotel is the location & service. The property itself seems a bit old as I could see wear-and-tear and not-so-5-starry bit and pieces around in the bathrooms like mis-aligned lightings, choppy paintwork and sealed-off seepage. The very minor kinks are no reason not to visit the beautiful Datai bay and the Andaman!
November 18, 2013
Rated 5 out of 5 by JonathanW Tranquility base
The fact that there are no motorised craft in the bay makes this resort a wonderful haven. The food in the Jala seafood restaurant was so good that it may well have been the best we have ever had whilst on holiday. The wine list was extensive for a hotel in Malaysia and the staff were fantastic.
October 28, 2013