Rated 2 out of 5 by SPGmemberG Luxury Collection????
Look up the ceiling of the Grand lobby, it was filled with luxury spider webs, thats my first impression of this "luxury collection" and the rest of the day, i will only have a world to described----Disappointment.
while waiting for our upgraded room with lap pool, we were escorted to a normal deluxe room temporary. You may see broken door hinges, chipped off flooring along the corridor.
upon reaching a normal deluxe room, apart from the refurbished toilet, the room was a mess.
Bad odour of urinated smell were filled in the room,
watermark stained of unknown liquid on the bed-head wall, broken furniture hinges and non-functional TV.
Its location is unique, but with the poor upkeep and maintenance, i would rate this hotel as a poorly maintained 3 stars hotel. "Luxury collection" can't be seen. The named should be removed from SPG category to prevent further disappointment for others.
July 14, 2014
Rated 5 out of 5 by Sowane Superb setting for relaxation
This resort and place is special. The service, setting, atmosphere, beach and facilities are outstanding. This is the place to go if you want to completely relax and receive amazing service and food. The resort has managed to create a haven between the wonderful soft sandy beach and the rainforest. There is a relaxed feel and the staff are highly professionally but friendly and they have personailities.
May 26, 2012
Rated 4 out of 5 by shanmes need renovation to meet luxury collection
i upgraded to presidential suite but the room i feel to old.except the bathroom other part of room need to renovate.the floor is totally out.this suite look like 4 star.also the corridor of hotel and other part outside hotel need to take care like painting and touch up.look not nice and old.base on room i stay and outside of hotel i cannot accept this as luxury collection.the lobby quite nice.
June 9, 2014
Rated 5 out of 5 by Tillietiger Wonderful Wildlife
I just wanted to rely back to you on the wonderful Macaque monkeys. Even though they are quite cheeky they made our experience at the Andaman unique. It was a pleasure spending time watching these very intelligent creatures.
I didn't want you to think I was complaining about them! They were a treat!
We were very lucky to have also see a couple of the dusky leaf monkeys too...wonderful.
February 12, 2013
Rated 5 out of 5 by Ned62 3 Nights in Langkawi (Andaman)
A great resort with excellent amenities. The service was impeccable, and every interaction we had with the staff was friendly, and professional. The F&B Manager (Teufik), also opened the breakfast buffet earlier on our departure day for us to enjoy their world-class breakfast, which exceeded our expectation, and left a great impression on my family, who had two rooms for three nights.
June 17, 2013
Rated 5 out of 5 by NAI71 The best stay ever
The first time ever I felt so satisfied going for a vacation. We were upgraded to Executive Pool Room and the room was to die for! We love sitting at the deck with our daughter playing in the pool and us chatting while enjoying the sea. Everybody had a good share of doing what we want on a holiday at the Andaman.
September 17, 2014
Rated 5 out of 5 by DB10 Amazing experience
I went there for 4D/3N and would recommend this hotel for anyone visiting the Island.
The Beach of the hotel is superbe, the staff extremely welcoming and the overall atmosphere is very positive.
The only little drawback is the location, in case you need to be closer to the Center of town this hotel is not made for you, however in case you are only there to relax, look no further.
September 13, 2012
Rated 5 out of 5 by MKeshreh Beautiful Hotel .... recommended for honeymooners
Very nice hotel. Clean and well decorated. You can spend the whole day in it without feeling boring. It has very nice pool with a private beach access.
Very friendly and professional staff. They just smile and greet you whenever they see you, trying their best to make you feel home.
Good quality of food in the restaurant. The Main restaurant server Malay and Western foor, there is also a Japanese restaurant whcih is nice. For seafood eaters, a very nice restaurant there. A live band is performing in the Lobby Lounge from 08:00 pm to almost 11:00 pm, very nice slow English songs.
The newly renovated "Pool Access" rooms are amazing. You can enjoy almost a private pool with a direct access from the room.
A little bit away from the main attractions in the city, so you may pay extra for taxi driver (40 MYR instead of 24 MYR and 70 MYR to airport).
All in all, very nice and beautiful hotel to spend your honeymoon.
January 23, 2013
Rated 4 out of 5 by unhappyvisitor lost that luxury feeling!
this was my fifth visit to the Andaman (first time under new management) and unfortunately the feeling of exclusivity and luxury seemed to be missing this time around. Maybe due to the large number of families with kids. It was difficult to find a table at breakfast. The beach is still gorgeous, but i missed the cold towels that use to be handed out at the beach in the past!
August 24, 2012
Rated 5 out of 5 by Bells362 The staff could not have been more helpful
We loved our stay on Langkawi, the whole lay out of the hotel, especially the spa.
The most memorable factor for us was the friendliness, attentiveness and engagement of the staff without exception. Our first morning at breakfast we were greeted, our names and room number already known. Really impressive.
We also enjoyed a truly memorable spa experience. Highly recommended.
October 16, 2013
Rated 4 out of 5 by Ruth123456123456 Nice but overpriced
Really beautiful setting, decoration and very friendly staff.
Overall happy with our stay, but restaurants were quite pricey.
Room on ground level was super - yet very moist prob due to outside rainforest, swinngpool and the heavy rain which is hard to avoid but maybe some de-humidity arrangements could be made.
Also some sevege smell coming from the bathroom sometimes.
August 5, 2013
Rated 4 out of 5 by CoquineBabe Hotel & facilities
We stayed in a pool Seaview suite. The too wasn't cleaned, the toilet smelled and we had to point out few things like light bulbs , leaking roofs etc.
all these constant fixing whilst we were trying to enjoy our stay really was annoying. For the price we paid we expected better.
The best highlight was the romantic beach dinner. It was superbly done. Well done.
May 22, 2014
Rated 5 out of 5 by LaiHC Wonderful Resort
I had my great time in The Andaman, The Luxury Collection as the the hotel have wonderful location and great place to spend for holiday.
Enjoying the facilities and the comfortable room.Another credit for the resort is truly rainforest resort where we can experience a great time on the beach while experience to stay at the resort inside the thick rainforest
April 29, 2014
Rated 5 out of 5 by Tillietiger This hotel has great facilities
The Andaman is wonderful. My 7 year old daughter & I had an amazing time during our short stay. The staff are all very kind. The facilities are great. The spa is a must. The monkeys are cute but don't be fooled, they are very naughty at times. I hope to return again soon but for a longer stay next time. We had a family wedding at the Andaman & it was magical.
January 23, 2013
Rated 4 out of 5 by olivsch Nice location in the Rainforest
We enjoyed our stay very much. The rooms are a little dark due to the fact that they facing the rain forest and that the interior is pretty dark. However half of the hotel will go under refurbishment. Good spot especially if you on vacation with your kids, nice swimming pool, monkeys and other wild animals around the hotel. Staff is very friendly and helpful.
May 13, 2013
Rated 3 out of 5 by BusyTravelling Good hotel but rooms need improvement
We were there for 2 nights. The room was not in good condition - paint peeling off the wall, wifi connectivity was not good and the shower facilities were too complicated to even turn on hot water.
On the positive side, the massage at the spa was excellent. Breakfast buffet had a great spread and staff were friendly. The beach is also nice and quiet.
July 15, 2013
Rated 5 out of 5 Honey Mooooon
The hotel, food (including wine) and hospitality were superb. The staff smiled as if they genuinely cared that you had a great stay at their hotel. We met the General Manager at a sundowner drinks reception and we said Hi every time we saw her. Personal service. The spa and jungle (morning and evening) were particularly luxurious and fun.
March 21, 2013
Rated 5 out of 5 by SAMMUEL50 This hotel has helpful and friendly staff
Location: is ideally located in a quiet and scenic and beautiful rain forest surrounding.Excellent clean beach front and the pool facilities for adults and children are very good.
Restaurants:The variety and quality of food are excellent,and served by very friendly staff.
Rooms:Very clean,but hot water system was not efficient at times.
August 26, 2012
Rated 5 out of 5 by runic1901 secluded resort with great beach
A great place to sit and relax, even during tropical downpours. Beautiful areas to sit or swim, in sun or shade. Very attentive staff, in all areas. Interesting architectural details. Various jungle animals to be seen from the resort balconies.
September 14, 2014
Rated 4 out of 5 by April24 Relaxing and rejuvenating
Spent the weekend at the hotel and it was a great relaxation trip. Didn't leave the resort as it was far from everything else. Spent a lot of time by the beach or the pool, staff was great and attentive. Liked how the staff were actually cleaning up the beach every now and then to ensure that guests do not step on twigs and stuff.
December 9, 2013
Rated 5 out of 5 by voula55 Just like the movies..,only better
My husband and I went to the Anderman for some relaxation, we did not expect to be treated like royalty. So much relaxing and enjoying the sceanery and watching the monkeys! The food was First class and at any time of the day you could find something to eat, do or nothing but sit by the water. We were very impressed and loved it!
May 21, 2012
Rated 5 out of 5 by AIK62 RELAX AND EDUCATIONAL
A wonderful resort with a lot of "HEART-WARE"! The services are above expectation especially the concierge, front desk, Japanese restaurant and pool-side restaurant. Maybe they are too good so much so that they make others less than perfect! A must-visit resort if you are looking for a truely relaxing and educational holiday!
June 24, 2012
Rated 5 out of 5 by jll888 A place to relax.
We had been offered an upgrade to Luxury Pool Access Rooms as a Platinum Elite Member. The room provide a private deck access to private pool which is marvellous.
The hotel is surround by tropical jungle beside the beach which is quite a nice place to relax. You can see lots of wild animals like monkeys, lizards, bats, etc.
July 4, 2013
Rated 2 out of 5 by Sus2012 Overrated
I had high expectations when I went to Andaman for a relaxing weekend. I was very disappointed to find the property so "tired" and run down. The hotel is far from luxurious. I normally enjoy swimming but, the pool was so murky that I did not dare go for a dip. The spa was nice although the treatments were rather expensive.
June 27, 2012
Rated 2 out of 5 by Liza51 Location is not everything
Despite being in a wonderful location with wondeful views and beach the hotel lacks almost everything a "luxury" hotel should have in 2012. While new facilities are being constructed, which I am sure will help considerably, this hotel is very tired and local staff are unfortunately not up to the task of a 5* hotel . Shame.
December 18, 2012
Rated 5 out of 5 by mrteejai Easter break
Firstly, the location of the Andaman is breath-taking and nothing short of spectacular. It's set in a magnificent rainforest and on an idyllic beach. Secondly, Anne and her staff are exceptional. They made us feel welcome and at home and were friendly, courteous and helpful - particularly Mizan! He's a wonderful fellow who made our stay extra-special. The Beach Bar is a delight, and the food and beverages we experienced at the various restaurants were delicious. Another great attraction at the hotel is the coral nursery and coral rehabilitation program. It's a fun education and great experience for the kids.
In terms of improvement, the only area I would point out is that the hotel does look and feel somewhat dated, but that aside it is a wonderful destination for a relaxing family vacation, and I would highly recommend The Andaman. I had considered the Four Seasons as an alternative, but am very relieved I chose The Andaman. The locations simply don't compare!
April 7, 2013
Rated 5 out of 5 by Angie123 Very Good
A luxury hotel,very friendly staff everywhere you go. Amazing beach and pools and staff always ready to assist without being annoying. A great choice of restaurants and watering holes,only one suggestion although the rooms were comfortable they really need a freshen up bit old and shabby . I would recommend this hotel
April 1, 2013
Rated 5 out of 5 by surfski808 My new favorite resort in Asia
Thanks to Tasriff and his team for making my stay spectacular! I really appreciate the upgrade to the suite. It was stunning. I never did come across any cheeky monkeys during my visit by the way. The beach, the pool, the forest, the seclusion, the service, all top notch. I will most certainly be back in the future.
March 11, 2014
Rated 1 out of 5 by plai1969 This hotel was below expectations
I booked the Andaman as I wanted to have a really great time with my family, in a place that promises a good kids club, great swimming pool and luxurious accommodation. Unfortunately, for the price we paid, this hotel turned out to be a real disappointment.
Firstly, the shower was blocked, which resulted in a flooded room
Secondly, the TV reception was poor requiring the maintenance man to come
Thirdly, the kids club was gloomy, and facilities for kids were lacking
Fourthly, we were not informed that we had to make reservations for dinner. We dined in the hotel, hoping that it would be a quick dinner. When we went down to the restaurant at 8 pm, we were told we could only get a table at 8.45pm, which we did. However, our food only arrived at 9.45pm! By then, we were starving!
Breakfast selection was also poor. We ate almost the same food for 3 days.
For the amount of money we paid, I was really disappointed with our stay.
However, the staff were always very courteous.
March 21, 2013
Rated 5 out of 5 by Mirofai64 Truly excellent resort experience
The best of luxury tropical resort holiday experience, made even better by superb staff offering friendly and attentive service. Food and beverage options are good, and the Spa experience is an absolute must. Definitely recommend for families, couples, or anyone wanting a few days to completely recharge and refresh.
December 16, 2012