Rated 5 out of 5 by MKeshreh Beautiful Hotel .... recommended for honeymooners
Very nice hotel. Clean and well decorated. You can spend the whole day in it without feeling boring. It has very nice pool with a private beach access.
Very friendly and professional staff. They just smile and greet you whenever they see you, trying their best to make you feel home.
Good quality of food in the restaurant. The Main restaurant server Malay and Western foor, there is also a Japanese restaurant whcih is nice. For seafood eaters, a very nice restaurant there. A live band is performing in the Lobby Lounge from 08:00 pm to almost 11:00 pm, very nice slow English songs.
The newly renovated "Pool Access" rooms are amazing. You can enjoy almost a private pool with a direct access from the room.
A little bit away from the main attractions in the city, so you may pay extra for taxi driver (40 MYR instead of 24 MYR and 70 MYR to airport).
All in all, very nice and beautiful hotel to spend your honeymoon.
January 23, 2013
Rated 4 out of 5 by unhappyvisitor lost that luxury feeling!
this was my fifth visit to the Andaman (first time under new management) and unfortunately the feeling of exclusivity and luxury seemed to be missing this time around. Maybe due to the large number of families with kids. It was difficult to find a table at breakfast. The beach is still gorgeous, but i missed the cold towels that use to be handed out at the beach in the past!
August 24, 2012
Rated 3 out of 5 by BusyTravelling Good hotel but rooms need improvement
We were there for 2 nights. The room was not in good condition - paint peeling off the wall, wifi connectivity was not good and the shower facilities were too complicated to even turn on hot water.
On the positive side, the massage at the spa was excellent. Breakfast buffet had a great spread and staff were friendly. The beach is also nice and quiet.
July 15, 2013
Rated 4 out of 5 by olivsch Nice location in the Rainforest
We enjoyed our stay very much. The rooms are a little dark due to the fact that they facing the rain forest and that the interior is pretty dark. However half of the hotel will go under refurbishment. Good spot especially if you on vacation with your kids, nice swimming pool, monkeys and other wild animals around the hotel. Staff is very friendly and helpful.
May 13, 2013
Rated 5 out of 5 by Tillietiger This hotel has great facilities
The Andaman is wonderful. My 7 year old daughter & I had an amazing time during our short stay. The staff are all very kind. The facilities are great. The spa is a must. The monkeys are cute but don't be fooled, they are very naughty at times. I hope to return again soon but for a longer stay next time. We had a family wedding at the Andaman & it was magical.
January 23, 2013
Rated 5 out of 5 by jll888 A place to relax.
We had been offered an upgrade to Luxury Pool Access Rooms as a Platinum Elite Member. The room provide a private deck access to private pool which is marvellous.
The hotel is surround by tropical jungle beside the beach which is quite a nice place to relax. You can see lots of wild animals like monkeys, lizards, bats, etc.
July 4, 2013
Rated 5 out of 5 Honey Mooooon
The hotel, food (including wine) and hospitality were superb. The staff smiled as if they genuinely cared that you had a great stay at their hotel. We met the General Manager at a sundowner drinks reception and we said Hi every time we saw her. Personal service. The spa and jungle (morning and evening) were particularly luxurious and fun.
March 21, 2013
Rated 5 out of 5 by SAMMUEL50 This hotel has helpful and friendly staff
Location: is ideally located in a quiet and scenic and beautiful rain forest surrounding.Excellent clean beach front and the pool facilities for adults and children are very good.
Restaurants:The variety and quality of food are excellent,and served by very friendly staff.
Rooms:Very clean,but hot water system was not efficient at times.
August 26, 2012
Rated 5 out of 5 by voula55 Just like the movies..,only better
My husband and I went to the Anderman for some relaxation, we did not expect to be treated like royalty. So much relaxing and enjoying the sceanery and watching the monkeys! The food was First class and at any time of the day you could find something to eat, do or nothing but sit by the water. We were very impressed and loved it!
May 21, 2012
Rated 5 out of 5 by AIK62 RELAX AND EDUCATIONAL
A wonderful resort with a lot of "HEART-WARE"! The services are above expectation especially the concierge, front desk, Japanese restaurant and pool-side restaurant. Maybe they are too good so much so that they make others less than perfect! A must-visit resort if you are looking for a truely relaxing and educational holiday!
June 24, 2012
Rated 5 out of 5 by mrteejai Easter break
Firstly, the location of the Andaman is breath-taking and nothing short of spectacular. It's set in a magnificent rainforest and on an idyllic beach. Secondly, Anne and her staff are exceptional. They made us feel welcome and at home and were friendly, courteous and helpful - particularly Mizan! He's a wonderful fellow who made our stay extra-special. The Beach Bar is a delight, and the food and beverages we experienced at the various restaurants were delicious. Another great attraction at the hotel is the coral nursery and coral rehabilitation program. It's a fun education and great experience for the kids.
In terms of improvement, the only area I would point out is that the hotel does look and feel somewhat dated, but that aside it is a wonderful destination for a relaxing family vacation, and I would highly recommend The Andaman. I had considered the Four Seasons as an alternative, but am very relieved I chose The Andaman. The locations simply don't compare!
April 7, 2013
Rated 4 out of 5 by langkawidreamer Not a 5 star hotel experience
The hotel has a great location but the experience left me feeling a little disappointed. Maybe I am being too critical though, our kids seemed to enjoy themselves and there was nothing really terrible about our stay, just lots of little grievances that left me feeling short changed.
July 28, 2013
Rated 2 out of 5 by Liza51 Location is not everything
Despite being in a wonderful location with wondeful views and beach the hotel lacks almost everything a "luxury" hotel should have in 2012. While new facilities are being constructed, which I am sure will help considerably, this hotel is very tired and local staff are unfortunately not up to the task of a 5* hotel . Shame.
December 18, 2012
Rated 2 out of 5 by Sus2012 Overrated
I had high expectations when I went to Andaman for a relaxing weekend. I was very disappointed to find the property so "tired" and run down. The hotel is far from luxurious. I normally enjoy swimming but, the pool was so murky that I did not dare go for a dip. The spa was nice although the treatments were rather expensive.
June 27, 2012
Rated 5 out of 5 by Angie123 Very Good
A luxury hotel,very friendly staff everywhere you go. Amazing beach and pools and staff always ready to assist without being annoying. A great choice of restaurants and watering holes,only one suggestion although the rooms were comfortable they really need a freshen up bit old and shabby . I would recommend this hotel
April 1, 2013
Rated 1 out of 5 by plai1969 This hotel was below expectations
I booked the Andaman as I wanted to have a really great time with my family, in a place that promises a good kids club, great swimming pool and luxurious accommodation. Unfortunately, for the price we paid, this hotel turned out to be a real disappointment.
Firstly, the shower was blocked, which resulted in a flooded room
Secondly, the TV reception was poor requiring the maintenance man to come
Thirdly, the kids club was gloomy, and facilities for kids were lacking
Fourthly, we were not informed that we had to make reservations for dinner. We dined in the hotel, hoping that it would be a quick dinner. When we went down to the restaurant at 8 pm, we were told we could only get a table at 8.45pm, which we did. However, our food only arrived at 9.45pm! By then, we were starving!
Breakfast selection was also poor. We ate almost the same food for 3 days.
For the amount of money we paid, I was really disappointed with our stay.
However, the staff were always very courteous.
March 21, 2013
Rated 5 out of 5 by Mirofai64 Truly excellent resort experience
The best of luxury tropical resort holiday experience, made even better by superb staff offering friendly and attentive service. Food and beverage options are good, and the Spa experience is an absolute must. Definitely recommend for families, couples, or anyone wanting a few days to completely recharge and refresh.
December 16, 2012
Rated 5 out of 5 by Thomas191 Great hotel at great location
Great hotel in an outstanding natural environment, with friendly staff and good food. What elso do you want? For someone who is looking for relaxing vacation, this is the place to go. On the other hand: It is not a good place for someone who is looking for party, night activites or shopping.
June 22, 2013
Rated 5 out of 5 by Doogle This is a true Luxury Hotel with a superb location
We found the location of the Andaman to be exceptional, especially regarding nature and wild life related activities which are very well supported by the nature desk. Walking along the private beach is a delight.
The Hotel exceeded our expectations and we found the staff charming and helpful.
We will return.
March 13, 2013
Rated 4 out of 5 by wetwetman Enjoy & Relax
1. Good courtesy service
2. Great private clean beach
3. Resort with good natural view
4. Good in room coffee maker and tea bag
1. Poor WIFI signal in room
2. Not standardize in room amenities provided
3. Poor bathtub finishing might injured user
4. Poor Satellite TV channel
June 30, 2013
Rated 3 out of 5 by Jian Great Nature Surrounding
-Great surrounding with trees and plants
-Poolside ervices are poor or nothing at all
-Tons of FLIES!!
-Very limited restaurant selctions within the hotel
-Very limited shuttle bus services to town centers
-No restaurant within walking or short car ride outside hotel property
-Pool is NOT crystal clear
April 29, 2013
Rated 5 out of 5 by Glepat This hotel has everything you could ask for!
This resort is exquisite! The most beautiful beach,which was not crowded at all being private ! The rainforest is wonderful-even the monkeys are cute. The woodwork in the hotel is wonderful also. The staff were overwhelmingly kind and helpful and we learnt so much from the coral talk. Highly recommeneded!
September 11, 2012
Rated 4 out of 5 by beachfan The Andaman
This is a unique and fabulous hotel. The rooms are fabulous, but best of all, the staff strikes the perfect balance between professional and friendly and delivers on all fronts.
The highlight of our stay was seeing a flying lemur on one of the night guided nature walks right next to the hotel!
March 10, 2013
Rated 5 out of 5 by AllyP If you're looking for a quiet getaway
A lovely resort. Although the furnishings in the rooms are a little dated and refurbishments are required, it still provides a very warm and comfortable ambiance.
More importantly, it's the staffs at Andaman that works the magic and provides one of the best services in Malaysia.
May 20, 2013
Rated 2 out of 5 Service not up to the name and group
1. Wifi difficult to connect, without lan cable
2. No help to assist luggage during check out
3. Too much paperwork
4. Pathetic terrace
5. Avoid early check out, as bell boys still sleeping so will not get help.
6. Food so so
7. Better rent transport at airport, location far from town.
April 2, 2013
Rated 4 out of 5 by David60 Even better on a second visit
One year on and this hotel just exceeded our memories and expectations! Staff are warm, friendly and efficient. Public areas are stunning, food and beverage throughout the resort is excellent. Bedrooms with wonderfully comfortable beds and superb bathrooms...and then there is that beach!
January 27, 2013
Rated 5 out of 5 by Bean Great Experience, but...
What a great way to spend holiday at Andaman, beach resort within forest.
Received warm welcome upon arrival. Luggage well taken care of. Waited for about 10 minutes for the check in process. Pointed to check in staff that the departure date was wrong, but no correction was made.
Room was spacious, and well equipped. Fantastic view of beach.
Very generous welcome drink and fruit basket.
Breakfast at the Restaurant was good, staff were friendly, though rather busy with many guests dining.
Beach was great, not crowded and scenic. Serving of free chilled water and pineapple was a pleasant surprise.
Dinner at Tepian Laut was a let down. Food was fine, but service was well below average. My partner and I were not given menu in the first 10 minutes after seated, appetiser serving without proper plating and worst of all, most requests were forgotten by the servicing staff (they were busy serving other tables).
Overall, a very high quality hotel. Staff service level is good, but there is room for improvement.
November 10, 2011
Rated 4 out of 5 by Pip6 Great views and clear waters
Wonderful but only thing they really need to work on is restaurant service. Took us ages to get our food at dinner and lunch and they still got things wrong. Otherwise was incredible in every way.
August 13, 2013
Rated 5 out of 5 by DanM Great Stay
We were in a group of swvwn who stayed at the Andaman in early February and really loved it. We thought the food, the service, the friendly staff were all excellent. The setting of the hotel in the rainforest is simply spectacular. Thank you for a great trip.
March 20, 2013
Rated 4 out of 5 by sarah99 A great getaway
this resort offered me a chance to unwind and enjoy hte great loctions and views. my stay was full of wonderful moments by the pool and beach. the start where very helpful and lovely, always rememebring my favorite drink. the hotel is well worth the price!
February 2, 2013