Rated 4 out of 5 by LenojAnthony “Amazing place not at all like the reviews I read”
We checked in to the hotel and we had a very Warm welcome and very courteous staff assist us with our rooms ,we got a nice upgrade to the 7th floor 2728 ,later we tried the YUE chinese restaurant which had very good food and the staff and they assisyed my son Jaeden with some croissants as he didnt wanna eat chinese.We had a suprise knock at the door and the manager got us a birthday cake since it was my wife's birthday ,that was so cool.We had dinner at Bennes Italian restaurant ,The Spa was a good stress buster and overall a great experience.I was a little sceptical because I read a lot of reviews and I think either they did a good job rectifying them or all of them were not true.I will definetly come back to Sheraton Qingyuan
October 9, 2013
Rated 4 out of 5 by Jack8 很有特色的一家度假酒店
September 7, 2012
Rated 5 out of 5 by shally 笑容
December 25, 2012
Rated 5 out of 5 by Daniels good choice to vacation
Nice condition on internal room application, tubs, closestool, and matress are impressive. Good lake view for suite and vrious recreational facility as well.
The best one in the Guangdong province to family holiday.
December 21, 2012
Rated 5 out of 5 服务非常好
December 16, 2012
Rated 5 out of 5 by iridescentcloud 入住体验
December 16, 2012
Rated 5 out of 5 by Vincent24 意料外的好
December 19, 2012
Rated 3 out of 5 by Kent15 服务严重滞后
September 2, 2013
Rated 3 out of 5 by Kelvin 這家酒店達不到我的期望
國慶10.5入住酒店.可能我對resort的期望較高.所以失望亦較大.check in時雜亂無序.在我旁邊站著兩個準備check out的客人.身邊還不時有客人詢問這些事那些事.完全拖慢check in時間.check in完.詢問套餐包含的溫泉票在哪取.答覆在旁邊的櫃檯里.結果等足10分鐘也沒有人出現.從reception到入住的房間需時甚久.另一側面說明酒店確實較大.但是房間里的無綫網絡卻讓人不敢恭維.先是連接不上.打了服務電話.結果連接上了又訊號極其極其弱.!!!基本上上也上不了...無可否認.酒店面對獅子湖.服務員彬彬有禮.見面都好nice打招呼.酒店設計也有阿拉伯特色.房間床邊有電源設計是最贊的.另外商店街等一些設施還未開放.總體來說.酒店仍需全面提高.!!
October 8, 2012
Rated 4 out of 5 by pangolin Perhaps excellent when finished...
Excellent staff, nice and comfortable rooms, but one resort placed in the middle of anywhere, where only dinning options are inside the resort, would must advise at its website that one of the restaurant is not working(Casablanca) yet and the Club lounge has no service...
I know your answer,,, will improve..
November 4, 2012
Rated 3 out of 5 Finishing Working
I found a lot of areas need touch up work. Even the emergency hand ligh was not working. It should using the rechargable batteries. But it was installed with regular batteries. A lot of facilities are not in service yet. I wish it can be work on my next visit.
April 16, 2012
Rated 5 out of 5 元旦活動很精采
小孩很喜歡玩兒童俱樂部, 玩上兩個小時沒問題. 元旦的特別節目很精采, 嘉年華, 演唱會, 煙火, 是我們沒有預期到的活動, 看表演時, 服務人員很貼心, 看我們抱小孩, 特別給我們位子坐. 嘉年華遊戲里, 得到一個大獎, 超大娃娃, 都幾天過去了, 兒子還是每天抱著. 是這次渡假中最深刻的回憶.
客房很舒服, 面湖景色很美, 讓人很羨慕住在週邊別墅里的主人.
住了兩晚, 意大利餐和盛宴自助餐, 都體驗到, 人潮太多, 食物種類多, 但感覺不精緻, 服務人員不熟練.
January 3, 2013
Rated 1 out of 5 by Jiko The best service in China
I could spend comfortable times during my stay. I stayed more than 20 SPG hotels in China, I believe this hotel provides one of the best serice in China. Only problem is quality of Chinese restaurant, very noisy and ....
February 21, 2013
Rated 3 out of 5 俱乐部积分混乱
June 18, 2013
Rated 5 out of 5 by LillianZ 非常美丽的度假酒店
September 19, 2012
Rated 5 out of 5 by Winny 这家酒店很有特色
December 4, 2012
Rated 4 out of 5 by Jackie 环境舒适
March 20, 2013
Rated 3 out of 5 by Gavin 阿拉伯风格
May 5, 2013
Rated 4 out of 5 by Kitty 有特色的一家酒店
May 5, 2013
Rated 5 out of 5 by peaceaia 阿拉伯主题特色酒店
November 22, 2012
Rated 5 out of 5 by SongSong0 适合旅游度假
December 29, 2012
Rated 4 out of 5 by Phoe 非常特别的酒店
March 14, 2013
Rated 5 out of 5 良好的服务,优秀的员工
January 4, 2013
Rated 5 out of 5 by chenjb 清远S，非常喜欢
October 10, 2012
Rated 5 out of 5 by rosamaria buffet breakfast is not as good as expected
coffee & tea not hot enough, not many choices of food
June 12, 2012
Rated 5 out of 5 by lohoqo 这家酒店很美丽
December 30, 2012
Rated 5 out of 5 by michaelluo 非常棒的度假酒店！
June 6, 2012
Rated 5 out of 5 by PANCY 客房
January 6, 2013
Rated 5 out of 5 by kuytory1986 这家酒店很有特色
October 11, 2012
Rated 1 out of 5 by noblig Not for non-Chinese speakers
You can find roughly total 5 English speakers among the hotel staff. First of all, appreciate help of Tommy, Allen and Andy. It should be impossible for us to stay here without you concierge staff help.
It's far from Qingyuan city downtown and you need to call taxi everytime, it takes 20 minutes to wait and costs 60~70 RMB. But from downtown, it's only 30 RMB. I understand the hotel to choose this location because it's together with the golf course but it's very inconvenient unless you play golf.
If you don't speak Chinese, click back and search for another hotel. You can literally count the number of staff who can speak English. The problem is that it's not just English skill. Restaurant staff simply run away from us and didn't want to greet maybe they were afraid of speaking English. Later on, one manager came to help receiving the order but she was leaning on my chair when receiving. Service mentality is below local restaurants. We had great dinners in many local restaurants except here. For breakfast, don't panic if a Chinese stranger wants to sit next to you, it's that crowded and unserved. I don't understand how this hotel can be named 'Sheraton'. Or I guess it's time to change my concept of Sheraton from my mind.
I asked omelette and chef cooked scrambled egg and then made it as an omelette shape. Local restaurants were far better for both price and taste.
Fuse box kept making problem, so safety box, fridge, iPod speaker, master light switch didn't work properly. I had to climb up the cabinet, open and fix the fuse box by myself several times.
December 31, 2012