Rated 5 out of 5 by Brilliance13 Beautiful Property & Attentive Staff
I had such a wonderful time at Canyon Suites. I would 100% come back to this property next time the suites are beautifully appointed, spacious, and clean. Staff was attentive and also catered to our every need. The Mercedes rides around were pretty awesome :). Great food and wonderful views made this stay remarkable. Thank you!!
July 7, 2013
Rated 4 out of 5 by riz2014 beautiful, quiet and great location
From the valet greeting us to Megan at the front desk - they made us feel special from the moment we arrived. Other than a "hiccup" in service at the thirsty camel for dinner and someone smoking in their room a few doors down, our stay was perfect!
April 1, 2014
Rated 5 out of 5 by Karen55 This hotel is simply amazing!
We thoroughly loved our stay at Canyon Suites. We've already decided to treat ourselves again next year to the warm sunshine of Scottsdale and the absolutely gorgeous property at Canyon Suites.
June 17, 2013
Rated 5 out of 5 by Mike72 Great Resort!
Felt like we were hand carried through our stay!
May 15, 2013
Rated 4 out of 5 by Lance It Might Be Time To Make Some Changes
As Platinum Starwood Members, we had looked forward to staying at the Canyon Suites at the Phoenician. It was one of the few Starwood Properties we had wanted to stay at for some time, but somehow kept missing.
We just completed a four night stay at the hotel in November 2011 and want you to know a few things before you make your future reservations. Here are some positive and constructive points to help you make your decision:
-Customer Service is outstanding! We can't say enough about the great staff at the Canyon Suites. They make you feel like royalty. The concierge greets you at arrival and personally escorts you to your room.
-Complimentary Valet- We loved the car valet service at no additional cost.
Private - The hotel is a very beautiful, yet the resort is small and makes you feel like you have the entire place all to yourself. We very much enjoyed having a gorgeous private pool exclusive for Canyon Suite guests. We liked having the option of using the Phoenician amenities if desired.
Things that need improvement include:
- Gym Facilities- The gym facilities are located at the Phoenician. For the number of people that use it, it should be much larger. Four treadmills and four ellipticals are not enough. The current building that houses the hotel gym and spa is older and is in need of renovation. We would have preferred that The Canyon Suites have their own gym.
Restaurant- There is no physical restaurant at the Canyon Suites. You are expected to order pool or room service to eat on the property. We would have preferred the option of eating on site in our own restaurant especially since our room did not lend itself to in room dining.
Hotel Redecorating - Although the Canyon Suites is immaculate and beautifully landscaped, it is in need of some redecorating. There have been some updates but the property has a 70's feel It's time to give new life to the beautiful property.
Rooms- The rooms at the Canyon Suites are not all suites. This hotel is set up like a timeshare. Most units are comprised of a large bedroom suite with a smaller bedroom lock-off. This lock-off bedroom is adequate for a single guest on business, but not for a couple looking for a luxury hotel. If the Canyon Suites wishes to continue marketing the hotel as a "suites, they should reconfigure their smaller rooms to reflect a resort standard. Here are a few suggestions: Add a larger flat screen TV that accommodated a DVD player (it is too small for the room space and most luxury places have larger), provide a second room chair so you could enjoy sharing the morning paper or something to accommodate two people having a nice dinner in your room, switch out the new IPhone stereo system with one that charges your I Phone, update the shower and bath (the new granite is nice but the shower fixtures and older marble need updating), update the room trim (the newer furniture is nice and the room decorations and wall color are soothing, but the older style natural wood trim needs a facelift). These are just a few basic renovations that one would expect in a luxury hotel.
Wine Tasting- The wine tasting offering was odd. You were given a glass of red or white wine and sent on your way. Most wine tastings give you a selection of reds and whites with a little history on each. They missed the mark and a great opportunity.
Silver Service- We're not sure why the hotel refers to their complimentary coffee service as "silver service"? Coffee is delivered to your room in a regular coffee pot with simple white cups and saucers.
In summary, the Canyon Suites is a lovely hotel that was built many years ago. To stay in competition with local hotels chains, they will need to make some physical changes soon to maintain their luxury customers.
November 26, 2011
Rated 5 out of 5 by Jean34 5 star service
The service was outstanding at the Canyon Suites.
I did feel the Spa needed an update and was over priced.
November 10, 2014
Rated 4 out of 5 by Northstar Stellar Getaway (Starwood)
This was our 2nd visit to Canyon Suites at the Phoenician. It's an exquisite resort with beautiful grounds and a stunning sculpture collection. We love the privacy of the CS pool and the walk to the main lodge past the cactus gardens. There was always a constant covey of hovering ambassadors in the lobby and tending the door and valet stand. They were great about making or changing reservations and promptly bringing our car around. This was in stark contrast to the tardiness of the housekeeping services. On our last full day at CS, despite specifically requesting that our room be serviced at 10AM and again at noon, we had to phone a third time but our room was not cleaned until after 3PM --so we essentially had to wade through the mess of an untended room the entire day. This happened to a lesser extreme on two other days, of our 4-day stay. Why pay $$$ for a fancy suite when it looks shabby all day? Another tip, avoid the chicken caesar salad from poolside dining. Three of us ordered it and regretted it. Uninspired at best. Improving housekeeping services and food quality would make CS worthy of its gorgeous site at the base of Camelback Mountain.
November 3, 2014
Rated 5 out of 5 by Lovestotravel Would love to return to this great resort
We had the pleasure of staying at this lovely resort last Thanksgiving and it truly was a pleasure. The resort is huge with multiple complexes covering several acres. We enjoyed some lovely walks around the grounds, really enjoyed the cactus garden which was decorated in holiday lights and loved the mountain backdrop. The suites are dog friendly as well. It was a lovely weekend at a great resort and we will look forward to returning.
November 14, 2012
Rated 5 out of 5 by s986 Best staff ever
What a great place!! the staff is incredible and very accommodating. it was a special weekend for my wife an I and they went above and beyond to make it a very memorable occasion.
October 27, 2014
Rated 5 out of 5 by miniskier Finally a reason to visit Phoenix.
My mom moved to Phoenix 50 years ago. I remained in the east and am a hard core easterner. For 50 years I have disliked Phoenix because of the heat and I considered it fairly unattractive. I avoided traveling to Phoenix except for family occasions.
The Phoenician has changed my attitude about visiting Phoenix. It represents the true meaning of the word oasis. I have never been to a more beautiful resort. The quality of the landscaping, the buildings, and the services is absolutely outstanding.
In addition, the staff was exceptional. We stayed in the Canyons and Jordan and Alex were particularly helpful.
It is our intention to make a trip to the Canyons at the Phoenician an annual event. We just loved it.
December 28, 2013
Rated 5 out of 5 by spg2345 Great Stay!
Second time at the Canyon Suites (a hotel within the Phoenician resort). Absolutely wonderful hotel, staff is incredibly friendly, they all know your name before you walk in the door, and you're greeted by name at every interaction. Both standard rooms rooms and the suites are spacious and very nice. Lots of little extras that make the canyon suites worth the premium over a Phoenician room - wine happy hour, private pool, ability to use spa facilities, great service, etc.
If you want all the amenities of a big resort but don't want all the crowds--the Canyon Suites is perfect.
February 18, 2014
Rated 5 out of 5 by Smith8330 The hotel has great features.
Employees attentive to your needs. Grounds are impeccably manicured. Hotel facilities are clean and well appointed.
October 18, 2014
Rated 5 out of 5 by Tracey Excellent Property
Second time to visit the property and both times the experience was memorable in a very positive way. The bed, the lighting, decor, large bathrooms, plush robes, turn down service excellent, and the constant smiles and the feeling that everyone really did want to help was very comforting. I could not find one thing to improve from room service, night time shoe shining, newspaper service and the list goes on and on. A wonderful place to visit as a single, couple or family. Pools are beautiful. Spa services were top of the line.
March 22, 2013
Rated 5 out of 5 by Neb07 5Star Retreat from Midwest winter/ spring
I have been coming to the Phoenican for many years when I lived in Surprise, Arizona. We always had Mother's Day, Easter and Anniversaries with you. Then I moved away from Arizona, and the best part is that is when I come back to Phoenix I get to stay at the hotel now.
My son and I got to see the Blood Orange Lunar eclipse from our windows!
The pool was fab. And the evening we spent munching and sipping at 10:00 at the Thristy Camel was just plain Awesome!
Thank You for making our stay so memorable for both of us
April 16, 2014
Rated 5 out of 5 by PatS Wonderful sun break
I brought my daughter here for a sun get away. I have to compliment everyone of your staff. They were so genuinely helpful and friendly. Anything we needed we felt very comfortable in asking. we felt like we had know them forever. We were very very Impressed. I compliment the concierge, the bell men, the waiters, the gardeners the spa staff, the drivers, etc....the list goes on
Thank you all for making this trip so special for us
We shall return and certainly recommend you to all our fiends.
February 1, 2013
Rated 5 out of 5 by Nat57 Outstanding property, outstanding service
My husband and I were delighted with our well-appointed, large spacious room at the Canyon Suites at The Phoenician. We had room 8336 on the second floor and our view of the golf course, city and distant hills was stunning. The service we received from the all the staff at the Phoenician was second to none. The desk staff were exceptional. We will recommend The Phoenician to our friends and family without hesitation and we plan to return for another stay next year.
June 2, 2013
Rated 5 out of 5 by Alex123451 Phenomenal Service
When I have bad service or don't like my room, I often think that I should fill out a form to complain but almost never do. However, the service at the Canyon Suites was so fantastic, I couldn't help but pass the word along. From the doorman to the valet to the front desk person, I was really impressed.
I travel for work one or two nights a week and I can honestly say I've never had such a great experience.
Thanks for doing a great job,
August 10, 2013
Rated 5 out of 5 by osu1982 Excellent Hotel - Exceeded Expectations
From being greeting when we pulled up, to check out, every minute of our stay at the Canyon Suites in Phoenix was wonderful! All the staff was incredibly pleasant, accommodating and all around terrific! Big thank you to Alex, our main representative. Alex made sure every detail of our visit was perfect - she was just great! We can't wait to go back and stay again. Thank you!!!
July 16, 2014
Rated 5 out of 5 by NewYorker18 Elegance and Perfection
We loved our stay from the moment we checked in - until our departure. we have stayed in some of the world's top rated hotels and the service of the staff here measures up against any of them.
The Canyon Suites are sumptuous and I only regret we didn't plan more time to enjoy this great resort and the pampering. We will be back for more! Have to try one of the special therapeutic baths they will set up in your suite for you.
January 14, 2013
Rated 5 out of 5 by Aquamann Magical
This was our first time at the Canyon Suites and we were absolutely blown away. The room was amazing, every member of the staff we encountered was beyond friendly. We loved all the ambassadors but had the most interaction with Danae, she was incredible. It was like having a friend at the front desk who just wanted you to enjoy yourself. My only, very minor complaint, was the the internet was quite slow. Thanks great job!
February 11, 2013
Rated 5 out of 5 by MarkandSabrina Amazing
We must thank Amanda for her excellent work setting up for our stay. Damian was very responsive and courteous in handling our varied needs for assistance and transportation. Greg was a delight and wonderfully educational at wine time. My wife and I were VERY pleased with our whole anniversary experience and look forward to our next stay. Mark and Sabrina
July 9, 2014
Rated 5 out of 5 by Montanaboy Fantastic short trip
Our TA got us upgraded to a King Suite and we could not have been happier with the accommodations! From the moment we arrived and were met at the door by our ambassador, Lori, until we checked out the service was perhaps the best we have ever had. The room was fantastic, it was clean, well decorated and very comfortable. The bathroom was large and very clean, just the way we like it.
Each evening they have a wine and appetizer hour from 4 to 5 which was very nice but a little to early for us since we liked to spend the late afternoon in the pool. The restaurants were good but not over the top except for breakfast which was excellent.
I can't say enough the Canyon Suites at the Phoenician it may have been the best hotel we have ever stayed at and by our standards is for sure a 5 star. We hope to return again in the near future, and would definitely recommend it to friends and family.
August 17, 2013
Rated 5 out of 5 by Artistpeck Luxurious, spacious, accommodating !!
My husband and I stayed at The Phoenician in Scottsdale Jan 22-27. Upon making reservations, the hotel sent an e-mail to "upgrade" so I researched it and for ten bucks more a night we were granted a huge room w/an extra bathroom, a living room, dining area, and office area right by the hot tub at the base of Camelback mountain which I walked to and UP! Lovely weekend!
January 28, 2013
Rated 5 out of 5 by DavidF not sure if it can get better
Amazing stay for our anniversary. Everyone on staff was welcoming and most accommodating. Suite was wonderful, service was incredible. Room service and restaurants were each better than the next. Golf was fun, service in the pro shop and on the course was tops. Greeted by name, with a smile every where we went. It does not get better than this.
April 16, 2014
Rated 5 out of 5 by RockyRae Drinks at Thirsty Camel
We ordered two Ketel One Vodka/Rocks. Truly very "small" amount of vodka. While the drinks were complimentary, that wasn't known when ordered, so apparently this is now the standard size drink -- 4/5 sips and gone.
August 2, 2014
Rated 5 out of 5 by jarrod777 Best service ever
The hotel itself was in wonderful condition and very comfortable with great food, but the staff was what made it over the top. Rarely have I experienced such attention, courtesy, and customer service as I did at the Canyon Suites. First class all the way. We will be back!
July 7, 2014
Rated 5 out of 5 by Patty05 The hotel staff is amazing.
We decided to stay here to celebrate our 38th Wedding Anniversary. The hotel and staff were exceptional from check in to check out. Our room was upgraded and we were sent complimentary champagne and chocolate covered strawberries to help us celebrate our anniversary. Customer service is excellent.
June 7, 2014
Rated 5 out of 5 by PaulineD Amazing Experience
The service and experience at the Canyon Suites surpassed all my expectations. I have traveled around the world and stayed in all 5 star resorts and found our families stay worth this great review. Lora and the rest of the staff made this the most enjoyable stay we've encountered in years.
January 7, 2013
Rated 5 out of 5 by HarvS58 Excellence all the way
We have stayed here for our spring break the last 10 years and as hard as it seems the people and the property gets better each time. We think of going someplace else each year then after our stay and looking around at other options we come right back here and are never disappointed.
March 15, 2014
Rated 1 out of 5 by Maxi77 Another great experience
This stay exceeded my expectations. The entire experience was one that I'll never forget. Great staff and always attentative to every detail.
July 19, 2014