Rated 5 out of 5 by BethanyG Birthday Celebration Weekend
I booked a King room at the Canyon Suites for a weekend in June to celebrate my husband's 40th birthday. The week prior to our check-in, I was contacted by an Ambassador, Amanda, welcoming us and to discuss our arrival. She brought up my husband's birthday, offering to make any reservations we would need (restaurants, spa, golf, etc.), and even asked what amenities she could provide in our room to make our arrival even more special. I corresponded multiple times with Amanda, and she was more than a pleasure to work with. Needless to say, we were really looking forward to our weekend!
Upon arriving at the grounds, we checked in with the staff at the gate house, and she immediately wished my husband a happy birthday. We were directed to the Canyon Suites, and when we pulled up, were again greeted by very friendly valet/bellman staff. They knew exactly who we were, and just went out of their way to make us feel welcome. We sat with Alex, another Ambassador, as we checked in, and she was just as friendly and amazing as Amanda. She then informed us that we had been upgraded to a suite - we were thrilled! Alex told us all about the amenities, guided us on a "map tour" of the grounds, and even escorted us to our beautiful, clean, and spacious suite, where they had handmade chocolates waiting for us. They had also ensured that the mini refrigerator (I am expecting, and need to keep juice on hand) I had requested was already set up.
We had an appointment for a couples massage (that Amanda had coordinated) at the spa that afternoon, and Alex informed us that they had a car that could take us there and back. Perfect! The spa was incredible, and when we came back to the suite there was a bucket of chilled local beers for my husband and a basket of salty snacks for me waiting. Needless to say the rest of the weekend was amazing - we even extended our stay for a third night!
Some other highlights included a romantic and fantastic dinner at J&G Steakhouse, a relaxing and luxurious day by the pool with friends that we had join us as our guests, complete with complimentary ice cream and frozen treats, the best in-room dining I have ever had (we did breakfast our first morning, and dinner our last night), the immaculate accommodations, and the Hour of Joy every day in the lobby at 4pm, with hor d'oeuvres and wine. I also just have to mention some of the amazing staff - Amanda and Alex, mentioned above, Patrick from valet, Ben at the pool, and Christina in housekeeping. Every single person we interacted with at the resort was amazing, and those above just went out of their way a number of times for us.
I couldn't have picked a better way to celebrate my husband's birthday, and we are already planning our next trip back!
June 24, 2014
Rated 5 out of 5 by Brianna Best in the west!
My husband and I have been staying at the Phoenician for over 12 years, the 1st place he ever took me out of town while we were still dating, so we have fond memories here as our home away from home. The staff has always been amazing, helpful & we love lounging by the main pools or the private area in the Canyon Suites. While I have noticed the Phoenician side is in need of some room renovations, the Canyon Suites has always maintained its original standard. My king room was unavailable when I arrived, so the front desk staff upgraded us at no additional cost. Everything is always great here!
A couple of improvements I'd make: food is way overpriced for the area where there are so many amazing restaurants, the fitness area should be included at no cost & cardio machines upgraded to newer models. But overall, awesome!
July 16, 2013
Rated 5 out of 5 by Patty05 The hotel staff is amazing.
We decided to stay here to celebrate our 38th Wedding Anniversary. The hotel and staff were exceptional from check in to check out. Our room was upgraded and we were sent complimentary champagne and chocolate covered strawberries to help us celebrate our anniversary. Customer service is excellent.
June 7, 2014
Rated 5 out of 5 by Scout5166 Exceptional, Luxurious Visit
We have stayed at the Phoenician for over 10 years. This year, we decided to stay at the Canyon Suites at the Phoenician. The room was beautiful, the service was exceptional and the overall experience was pure luxury. We spent the majority of our days at the Canyon Suites pool...which was outstanding. The poolside staff -- Marcel, Ben and Brittany -- exceeded our expectations. Overall, we will be returning to the Canyon Suites again next year. It was pure bliss.
March 27, 2014
Rated 5 out of 5 by JoDiC This hotel creates wonderful family memories!
My family of four, stayed at three top rated Arizona resorts during a recent vacation. The consensus amongst all of us was that The Canyon Suites, was our favorite place. From the Ambassador at check in through every employee on site, you are treated with great respect. The Canyon pool is wonderful, the suite amazing, I can go on and on. We look forward to returning, to build more amazing family memories. Job well done!
July 22, 2013
Rated 5 out of 5 by anneao The Best of The Best
We love the Phoenician. This time we tried the Canyon Suites. This is truly the Best of the Best!
The staff is overwhelmingly helpful and friendly. The rooms are large and perfectly kept. The pool is spectacular. The cabana's have their own sink, toilet and shower. Complimentary DELIVERED fresh coffee to the room every morning was an unexpected but appreciated luxury. We look forward to our next stay.
June 10, 2013
Rated 5 out of 5 by Mill22 Excellent Staff
The staff was very professional and even more personable. They were very attentive to any needs that we may have had. Very knowledgeable of what the hotel had to offer. You could tell that they loved their jobs. Two people who were very helpful and I think worth mentioning were Nate (Ambassador) and Alex (Bellman). Very nice and down-to-earth.
April 15, 2013
Rated 5 out of 5 by Brilliance13 Beautiful Property & Attentive Staff
I had such a wonderful time at Canyon Suites. I would 100% come back to this property next time the suites are beautifully appointed, spacious, and clean. Staff was attentive and also catered to our every need. The Mercedes rides around were pretty awesome :). Great food and wonderful views made this stay remarkable. Thank you!!
July 7, 2013
Rated 5 out of 5 by Stell4433 Great experience at Canyon Suites
The service and staff focus at the Canyon Suites makes it impossible to not have a great stay. Can't wait o go back!
May 19, 2014
Rated 5 out of 5 by Karen55 This hotel is simply amazing!
We thoroughly loved our stay at Canyon Suites. We've already decided to treat ourselves again next year to the warm sunshine of Scottsdale and the absolutely gorgeous property at Canyon Suites.
June 17, 2013
Rated 5 out of 5 by Mike72 Great Resort!
Felt like we were hand carried through our stay!
May 15, 2013
Rated 5 out of 5 by mkeen357 Consistancey keeps us coming back
This was the fourth time my wife and I stayed at The Canyon Suites. The hotel is beautiful, the grounds are fantasic and the staff excells in service. The resort is located minutes from fine restaurants, shopping and entertainment.
May 11, 2014
Rated 5 out of 5 by Neb07 5Star Retreat from Midwest winter/ spring
I have been coming to the Phoenican for many years when I lived in Surprise, Arizona. We always had Mother's Day, Easter and Anniversaries with you. Then I moved away from Arizona, and the best part is that is when I come back to Phoenix I get to stay at the hotel now.
My son and I got to see the Blood Orange Lunar eclipse from our windows!
The pool was fab. And the evening we spent munching and sipping at 10:00 at the Thristy Camel was just plain Awesome!
Thank You for making our stay so memorable for both of us
April 16, 2014
Rated 5 out of 5 by CCVegas Unbelievable service
From the moment we arrived we were wowed by the service and attention from the staff. Everything about this resort was amazing but the service was by far the most special feature.
May 5, 2014
Rated 5 out of 5 by spg2345 Great Stay!
Second time at the Canyon Suites (a hotel within the Phoenician resort). Absolutely wonderful hotel, staff is incredibly friendly, they all know your name before you walk in the door, and you're greeted by name at every interaction. Both standard rooms rooms and the suites are spacious and very nice. Lots of little extras that make the canyon suites worth the premium over a Phoenician room - wine happy hour, private pool, ability to use spa facilities, great service, etc.
If you want all the amenities of a big resort but don't want all the crowds--the Canyon Suites is perfect.
February 18, 2014
Rated 5 out of 5 by Lovestotravel Would love to return to this great resort
We had the pleasure of staying at this lovely resort last Thanksgiving and it truly was a pleasure. The resort is huge with multiple complexes covering several acres. We enjoyed some lovely walks around the grounds, really enjoyed the cactus garden which was decorated in holiday lights and loved the mountain backdrop. The suites are dog friendly as well. It was a lovely weekend at a great resort and we will look forward to returning.
November 14, 2012
Rated 5 out of 5 by DavidF not sure if it can get better
Amazing stay for our anniversary. Everyone on staff was welcoming and most accommodating. Suite was wonderful, service was incredible. Room service and restaurants were each better than the next. Golf was fun, service in the pro shop and on the course was tops. Greeted by name, with a smile every where we went. It does not get better than this.
April 16, 2014
Rated 5 out of 5 by miniskier Finally a reason to visit Phoenix.
My mom moved to Phoenix 50 years ago. I remained in the east and am a hard core easterner. For 50 years I have disliked Phoenix because of the heat and I considered it fairly unattractive. I avoided traveling to Phoenix except for family occasions.
The Phoenician has changed my attitude about visiting Phoenix. It represents the true meaning of the word oasis. I have never been to a more beautiful resort. The quality of the landscaping, the buildings, and the services is absolutely outstanding.
In addition, the staff was exceptional. We stayed in the Canyons and Jordan and Alex were particularly helpful.
It is our intention to make a trip to the Canyons at the Phoenician an annual event. We just loved it.
December 28, 2013
Rated 4 out of 5 by riz2014 beautiful, quiet and great location
From the valet greeting us to Megan at the front desk - they made us feel special from the moment we arrived. Other than a "hiccup" in service at the thirsty camel for dinner and someone smoking in their room a few doors down, our stay was perfect!
April 1, 2014
Rated 5 out of 5 by Tracey Excellent Property
Second time to visit the property and both times the experience was memorable in a very positive way. The bed, the lighting, decor, large bathrooms, plush robes, turn down service excellent, and the constant smiles and the feeling that everyone really did want to help was very comforting. I could not find one thing to improve from room service, night time shoe shining, newspaper service and the list goes on and on. A wonderful place to visit as a single, couple or family. Pools are beautiful. Spa services were top of the line.
March 22, 2013
Rated 5 out of 5 by HarvS58 Excellence all the way
We have stayed here for our spring break the last 10 years and as hard as it seems the people and the property gets better each time. We think of going someplace else each year then after our stay and looking around at other options we come right back here and are never disappointed.
March 15, 2014
Rated 5 out of 5 by PatS Wonderful sun break
I brought my daughter here for a sun get away. I have to compliment everyone of your staff. They were so genuinely helpful and friendly. Anything we needed we felt very comfortable in asking. we felt like we had know them forever. We were very very Impressed. I compliment the concierge, the bell men, the waiters, the gardeners the spa staff, the drivers, etc....the list goes on
Thank you all for making this trip so special for us
We shall return and certainly recommend you to all our fiends.
February 1, 2013
Rated 5 out of 5 by Nat57 Outstanding property, outstanding service
My husband and I were delighted with our well-appointed, large spacious room at the Canyon Suites at The Phoenician. We had room 8336 on the second floor and our view of the golf course, city and distant hills was stunning. The service we received from the all the staff at the Phoenician was second to none. The desk staff were exceptional. We will recommend The Phoenician to our friends and family without hesitation and we plan to return for another stay next year.
June 2, 2013
Rated 5 out of 5 by Alex123451 Phenomenal Service
When I have bad service or don't like my room, I often think that I should fill out a form to complain but almost never do. However, the service at the Canyon Suites was so fantastic, I couldn't help but pass the word along. From the doorman to the valet to the front desk person, I was really impressed.
I travel for work one or two nights a week and I can honestly say I've never had such a great experience.
Thanks for doing a great job,
August 10, 2013
Rated 5 out of 5 by NewYorker18 Elegance and Perfection
We loved our stay from the moment we checked in - until our departure. we have stayed in some of the world's top rated hotels and the service of the staff here measures up against any of them.
The Canyon Suites are sumptuous and I only regret we didn't plan more time to enjoy this great resort and the pampering. We will be back for more! Have to try one of the special therapeutic baths they will set up in your suite for you.
January 14, 2013
Rated 5 out of 5 by Aquamann Magical
This was our first time at the Canyon Suites and we were absolutely blown away. The room was amazing, every member of the staff we encountered was beyond friendly. We loved all the ambassadors but had the most interaction with Danae, she was incredible. It was like having a friend at the front desk who just wanted you to enjoy yourself. My only, very minor complaint, was the the internet was quite slow. Thanks great job!
February 11, 2013
Rated 5 out of 5 by Montanaboy Fantastic short trip
Our TA got us upgraded to a King Suite and we could not have been happier with the accommodations! From the moment we arrived and were met at the door by our ambassador, Lori, until we checked out the service was perhaps the best we have ever had. The room was fantastic, it was clean, well decorated and very comfortable. The bathroom was large and very clean, just the way we like it.
Each evening they have a wine and appetizer hour from 4 to 5 which was very nice but a little to early for us since we liked to spend the late afternoon in the pool. The restaurants were good but not over the top except for breakfast which was excellent.
I can't say enough the Canyon Suites at the Phoenician it may have been the best hotel we have ever stayed at and by our standards is for sure a 5 star. We hope to return again in the near future, and would definitely recommend it to friends and family.
August 17, 2013
Rated 4 out of 5 by DeDeL Relax and Enjoy
Love the 24 hour warm pool & whirlpool. Friendly staff ... great food on property ... Canyon suite beautiful views, large rooms and Jacuzzi. Recommend you explore and ask questions so you don't miss anything during your stay.
February 11, 2014
Rated 5 out of 5 by ambercity The Phoenicain Canyon Suites
BEST STAFF..... fabulous hotel on every way... heaven on earth!!!!!!!!!
February 25, 2014
Rated 5 out of 5 by Artistpeck Luxurious, spacious, accommodating !!
My husband and I stayed at The Phoenician in Scottsdale Jan 22-27. Upon making reservations, the hotel sent an e-mail to "upgrade" so I researched it and for ten bucks more a night we were granted a huge room w/an extra bathroom, a living room, dining area, and office area right by the hot tub at the base of Camelback mountain which I walked to and UP! Lovely weekend!
January 28, 2013