Rated 5 out of 5 by MarkandSabrina Amazing
We must thank Amanda for her excellent work setting up for our stay. Damian was very responsive and courteous in handling our varied needs for assistance and transportation. Greg was a delight and wonderfully educational at wine time. My wife and I were VERY pleased with our whole anniversary experience and look forward to our next stay. Mark and Sabrina
July 9, 2014
Rated 5 out of 5 by jarrod777 Best service ever
The hotel itself was in wonderful condition and very comfortable with great food, but the staff was what made it over the top. Rarely have I experienced such attention, courtesy, and customer service as I did at the Canyon Suites. First class all the way. We will be back!
July 7, 2014
Rated 5 out of 5 by GI21 WONDERFUL CANYON SUITES
THE HOTEL IS VERY NICE, COMFORTABLE AND SELECT.
We love the pool and the grounds
July 6, 2014
Rated 5 out of 5 by BAF2006 Great place for Anniversary
This was a wonderful place for my wife and I to spend our 10th anniversary with each other. Great location! Wonderful views! Couldn't have asked for anything better.
June 24, 2014
Rated 5 out of 5 by BethanyG Birthday Celebration Weekend
I booked a King room at the Canyon Suites for a weekend in June to celebrate my husband's 40th birthday. The week prior to our check-in, I was contacted by an Ambassador, Amanda, welcoming us and to discuss our arrival. She brought up my husband's birthday, offering to make any reservations we would need (restaurants, spa, golf, etc.), and even asked what amenities she could provide in our room to make our arrival even more special. I corresponded multiple times with Amanda, and she was more than a pleasure to work with. Needless to say, we were really looking forward to our weekend!
Upon arriving at the grounds, we checked in with the staff at the gate house, and she immediately wished my husband a happy birthday. We were directed to the Canyon Suites, and when we pulled up, were again greeted by very friendly valet/bellman staff. They knew exactly who we were, and just went out of their way to make us feel welcome. We sat with Alex, another Ambassador, as we checked in, and she was just as friendly and amazing as Amanda. She then informed us that we had been upgraded to a suite - we were thrilled! Alex told us all about the amenities, guided us on a "map tour" of the grounds, and even escorted us to our beautiful, clean, and spacious suite, where they had handmade chocolates waiting for us. They had also ensured that the mini refrigerator (I am expecting, and need to keep juice on hand) I had requested was already set up.
We had an appointment for a couples massage (that Amanda had coordinated) at the spa that afternoon, and Alex informed us that they had a car that could take us there and back. Perfect! The spa was incredible, and when we came back to the suite there was a bucket of chilled local beers for my husband and a basket of salty snacks for me waiting. Needless to say the rest of the weekend was amazing - we even extended our stay for a third night!
Some other highlights included a romantic and fantastic dinner at J&G Steakhouse, a relaxing and luxurious day by the pool with friends that we had join us as our guests, complete with complimentary ice cream and frozen treats, the best in-room dining I have ever had (we did breakfast our first morning, and dinner our last night), the immaculate accommodations, and the Hour of Joy every day in the lobby at 4pm, with hor d'oeuvres and wine. I also just have to mention some of the amazing staff - Amanda and Alex, mentioned above, Patrick from valet, Ben at the pool, and Christina in housekeeping. Every single person we interacted with at the resort was amazing, and those above just went out of their way a number of times for us.
I couldn't have picked a better way to celebrate my husband's birthday, and we are already planning our next trip back!
June 24, 2014
Rated 5 out of 5 by Patty05 The hotel staff is amazing.
We decided to stay here to celebrate our 38th Wedding Anniversary. The hotel and staff were exceptional from check in to check out. Our room was upgraded and we were sent complimentary champagne and chocolate covered strawberries to help us celebrate our anniversary. Customer service is excellent.
June 7, 2014
Rated 5 out of 5 by Brianna Best in the west!
My husband and I have been staying at the Phoenician for over 12 years, the 1st place he ever took me out of town while we were still dating, so we have fond memories here as our home away from home. The staff has always been amazing, helpful & we love lounging by the main pools or the private area in the Canyon Suites. While I have noticed the Phoenician side is in need of some room renovations, the Canyon Suites has always maintained its original standard. My king room was unavailable when I arrived, so the front desk staff upgraded us at no additional cost. Everything is always great here!
A couple of improvements I'd make: food is way overpriced for the area where there are so many amazing restaurants, the fitness area should be included at no cost & cardio machines upgraded to newer models. But overall, awesome!
July 16, 2013
Rated 5 out of 5 by Scout5166 Exceptional, Luxurious Visit
We have stayed at the Phoenician for over 10 years. This year, we decided to stay at the Canyon Suites at the Phoenician. The room was beautiful, the service was exceptional and the overall experience was pure luxury. We spent the majority of our days at the Canyon Suites pool...which was outstanding. The poolside staff -- Marcel, Ben and Brittany -- exceeded our expectations. Overall, we will be returning to the Canyon Suites again next year. It was pure bliss.
March 27, 2014