Rated 4 out of 5 by RODNEY17 Copes very well despite the August madness!
This is a very large resort hotel and despite being at full capacity, it was hard not to be impressed with the manner the staff and infrastructure coped.
Apart from some queues for breakfast and at the lifts at peak times, the hotel delivered especially around the 3 pools ( never was there a problem securing pool/private beach lounges over a 4 night stay).
Even more impressive for me were the staff under this extreme pressure - unflappable, warm and very pleasant and obliging. A favourite was Pavlos at the front door.
Room Tip: Avoid at all costs the non sea view rooms! Without doubt the upper level Aegean suites are covet... ( as a Platinum member after the 1st night we moved from probably the worst room 1286 to one of the best 1205)
August 15, 2014
Rated 5 out of 5 by Elfie Good base for exploring Rhodes
A good base for exploring Rhodes. Hotel was classic Sheraton: big, functional and friendly. Our rooms were adequate, bit bland, but beds very comfortable. Lovely cleaners. Lambros, our breakfast waiter, was so attentive. Never had better service. Rikie and Richard in the animation team were also great. Indifferent welcome from reception staff on arrival which was rather surprising. Excellent breakfast.
August 16, 2014
Rated 5 out of 5 by BBBs A real treat
I booked this hotel for a week's holiday with my daughter of 12, travelling alone we felt completely safe and spoilt. The hotel is beautiful, the food at breakfast very good, only stayed B&B so cant comment on evening meal although dined one evening at L'Onda which was excellent with stunning sunset views on the balcony. Plenty of sunbeds and pool choice. Great to have the choice of relaxing poolside or on the private beach. The staff were extremely polite and friendly without exception. Highly recommended.
July 27, 2014
Rated 4 out of 5 by Malki This hotel has great staff
I arrived at the Sheraton Hotel with my family for five days. I would like to recommand the hotel. The staff in the hotel were extraordinaraly nice and kind and did what they can to makes us feel good. The food was delicious and diverse. The room was clean.
The only thing that was less suitable in the hotel is the family room that was a liittle bit croweded and the bed for the children was small and uncomfortable.
August 11, 2014
Rated 5 out of 5 by AlanHow I would give MORE than 5 stars if that was possible
We just returned home after a fantastic, wonderful family holiday at this hotel. Everything at the hotel was excellent.
Lisa (the SPG Elite rep) was a fantastic help to us & she really went above & beyond in order to make sure that our stay was superb in every way. I am happy to say that it was mainly because of her help that our stay was so wonderful. Her assistance to all the guests should be recognized & commended by Sheraton & Starwood.
Other noteworthy employees were Katerina, Ilias & Dimitri in the breakfast restaurant & the front dest staff. All went out of their way to be friendly & helpful.
The hotel is well located & easily accessible by taxis & buses. I particularly liked the fact that all taxi prices are regulated & known for all journeys in advance. There are many mini-markets & restaurants withing 3-5 minute walk from the hotel
The rooms are comfortable & excellently maintained. I found the pillows not entirely to my liking. They were either too soft or too hard. But this is just my personal preference.
The pools are fun & clean. but the absence of lifeguards should be addressed. We also enjoyed the games room & nightly entertainment.
Lastly, the food. We only had breakfast & it was superb. Especially appreciated were the gallons of freshly squeezed orange juice & amazing Feta cheese, Greek yogurt & smoked fish. The breakfasts will be really missed now that we have returned home.
Thanks again for a wonderful stay & looking forward to returning again soon!
August 13, 2014
Rated 4 out of 5 by CupcakesHongKong Good overall property
Good Property, appreciated Liza who checked me in, she was kind and quite receptive, that was by me appreciated. Property is large, only two issues, WIFI in room is not stable, that is a problem based on my needs to stay connected professionally, and towels always not available in gym each time I visited.
August 10, 2014
Rated 5 out of 5 by betsy12 40 more
We had a perfect experience at your hotel. The SPG Concierge, Lisa, was exceptionally helpful and informative. Her recommendations and suggestions for dining and assistance with our lost baggage were above and beyond the call of duty. We will never forget our 4oth anniversary at your fabulous resort.
August 5, 2014
Rated 4 out of 5 by JessicaC Great experience!
Great hotel location with an amazing vew right in front of the sea facing the sunset.
Very nice facilities, 3 pools but stilt not always enough chairs for everybody.
Nice food at the pool restaurant and great service at the italian restaurant with its beautiful terrace facing the sea.
We also enjoy the small and friendly animation team that does its best to put a little animation around the pool such as aqua gym and waterpolo.
Great live shows in the evening by the pool.
It is also very easy to rent a motorcycle/car from the reception desk, very efficient and simple rental system.
Nice buffet breakfast, fresh juices are not included.
July 27, 2012