Rated 5 out of 5 by Anna19 Location and staff make for a good stay
We would not hesitate staying or recommending friends to stay at the Sheraton Beach Walk. All the staff were wonderful and facilities met all our needs. Our recommendation would be that the gym be upgraded with some decent weight equipment such as a bench press.
September 23, 2014
Rated 5 out of 5 by Maestro39 Excellent Hotel
We had a great stay at this excellent hotel, nothwithstanding an illness that affected my wife for a couple of days - an illness that had nothing to do with the hotel and was promptly treated by the hotel's medical staff when requested. The room was great, the staff sensational and the restaurant and room service meals very good and surprisingly inexpensive. The spa was very good. The only negative was the fact that the water was not hot enough to make use of the bath in the room
September 18, 2014
Rated 4 out of 5 by AHAM Great hotel in Kuta
Friendly staff. Good rooms and facility. A great place to stay when In Kuta, Bali
September 16, 2014
Rated 4 out of 5 by prana2912 Great rooms, needs better equipment at the gym
I stayed for three nights at the hotel. Spacious rooms, excellent variety of food for breakfast, lunch and dinner, excellent location.
Needs to improve in:
- Equipment at the gym needs to be improved, too few muscle-building equipment
- Variety of sushi needs to be improved, needs more fish filling, and perhaps you can try adding a salmon/tuna sashimi
September 14, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 5 out of 5 by ghislain The Sheraton Kula is a dreamland
We spent 3 weeks at the Sheraton Kuta this past August and it was waking up from the best dream of our life.
The hotel is fantastic, the associates are so nice and always smiling and ready to help.
The rooms are just great and so clean
The food at Bene by the pool is great and they serve 500 type of pasta and great pizza and more. Also the morning buffet is great all the way with different type of food for everyone
But the best of the best is the Sunday brunch at the Feast that is out of this world, any one visiting Bali should try it out .You will find all kinds of delicious food from seafood to meat to pasta to sushi and Asian food and much more
We are planning to go back for another 3 week at the Sheraton Kuta dream land for 2015
We use the Spa a couple of times and it was just great you must try this experience it feels so good specially after the jet lag
Also a special thank you to all the staff that made our stay an experience that will be in our memory for ever.
September 13, 2014
Rated 2 out of 5 by Carioca Trying hard to improve, but difficult opening
There were five issues I raised with management within two days after arrival. Four out of the five had been corrected within three hours after I raised them. All were issues related to public areas and/or safety. No one can fault the management response, especially on New Year's Eve.
The resort design is not optimal. The beach is across a very busy street. A warren of stairs and odd access points, including "mind your head" warnings, are on most guest room access points.
I can only recommend this hotel at a modest price. The facility is not up to typical Sheraton resort standards, despite managements best efforts.
High points: excellent breakfast buffet, including Indian, Japanese, Indonesian and western options; Excellent staff attitude.
Low points: Odd and impractical hotel design; lack of hot water; non-functional room temperature controls; lack of power points in rooms; odd and impractical public areas; an ostensible beach resort, but actually across a very bust street from the overcrowded public beach.
December 31, 2012
Rated 4 out of 5 by TheresaNg Best Service Hotel
Our room is flood after the 1st night. My husband was shower and i am not in the hotel that day. He found out the carpet and the room is flood after he shower. We did not try the bathtub and just shower only. After investigation, the staff discover that the wall have some issue when we bath.
The best part is the staff is allowed us to change room, so we have enough time to rest also.
The buffet breakfast choice is not many as other hotel but is healthy. The staff service is very very good, every time we called to front desk, they will respond to us and helped out in 5 min. Very impressed for the 5 star service.
Definitely will come back again, i have a very great memories when i stayed here.
September 4, 2014