Rated 3.8 out of 5 by 47
reviewers.
Rated 4 out of 5 by Pchern Good value for money for a sea view!
If you are looking for a hotel with a view of the sea and wants to pay less than USD200, this is it! It's in the middle of busy Kuta, but you won't hear the noise, only the sounds of splashing waves. My room did not come with bfast so my husband & I have brunch @ the nearby restaurants located @ the newly opened beach walk. My 1st feedback is that why won't the hotel put a sun bed at the balcony so that I can tan & laze around it all day!? 2nd feedback is that I didn't have enough space in the bath room to place all my toiletries. Lastly, I was happy with the Spa, its priced v reasonably compared to most hotels in Bali. I'll be coming back!
May 18, 2013
Rated 5 out of 5 by lgacord747 Much better than expected
This is a great hotel in the heart of Kuta. I was concerned after reading a few reviews from other sites but what I found was a 5 star hotel with 5 star service. I have stayed at many of the the resorts in Bali and while this is not of the resort variety the room was fantastic, food exceptional and the service is among the best anywhere. I can't really fault the hotel in any area related to my stay. I would encourage anyone considering Bali and specifically Kuta not to overlook a true gem. Thanks to everyone for making the stay memorable.
May 19, 2013
Rated 5 out of 5 by Hank great customer service
This property went beyond expectations.
Dario, the GM made sure all our needs were met and provided us with great options for local dining at both the Potato Head and Bulgari restaurants. Eelco, the Food and Beverage Manager heard that my wife was a bit under the weather with a cold and in the next 20 minutes a pot of ginger tea was sent to the room as a local remedy for colds.
We were flabbergasted.
The employees were all friendly, smiling, cordial and attended to all our needs. When looking for the local mall, I was personally walked to the foot of the mall thru the back driveway instead of just pointing out the way.
All in all this property epitomized what customer service is all about.
---Henry B.
May 14, 2013
Rated 1 out of 5 by Sjfs 100% Highly recommend this hotel
For such a new property you'll be blown away by how well Sheraton Bali, Kuta operates. The staff go above and beyond accommodating . Our party of 12 all mentioned how friendly the staff were.
We loved sunset by the pool in the afternoons after a full day out shopping or touring the island- it was the perfect ending to watch the surfers riding the waves into shore and witnessing the most breathtakingly beautiful sunsets without anything but coconut trees to obstruct the view.
The breakfast catered for all tastes and age groups which was topped off with the perfect latte I ordered most mornings. We really loved the pizzas in Bene as did the kids.
Don't forget to sit on the upper level and try the susashimi , read a book , enjoy a cocktail and again watch the sunset.
We will defiantly recommend the Sheraton Kuta
May 14, 2013
Rated 4 out of 5 by ANTAN0505 NICE NEW HOTEL AT KUTA BEACH
NICE HOTEL, CONSIDER VERY NEW...BIG ROOM ENOUGH FOR 2 ADULT AND 2 CHILDREN, BUT ONE MISTAKE I FOUND QUITE NOT COMFORTABLE FOR ME....WHEN THE DND SIGN IS ON....ONE OFF THE STAFF COULD COME INTO MY ROOM . THIS IS NOT NICE FOR SHERATON STANDARD
May 16, 2013
Rated 4 out of 5 by Akad Great location in Kuta Beach..
Great location in the heart of Kuta beach and excellent service.
May 13, 2013
Rated 4 out of 5 by SheratonKuta101 Deluxe ocean front rooms are not actually ocean front.
When you reserve a Deluxe ocean front room, please note that it is not actually ocean front. Your room will likely be at least 2-3 rooms further in from the actual ocean front rooms (which are only suites). You will still be able to see the ocean from your room, but it will not be ocean front. There is also another room category called ocean view room. So, if you want an actual ocean front, book a suite. If you are satisfied with ocean view, a Deluxe ocean view room should be just sufficient. Why pay more?
April 9, 2013
Rated 3 out of 5 by Bintan Chek-in process and Refund Payment
- Transparency for Open Credit card during Check-in should be improved.
- Need further clarification for refund payment since I have obtained confirmation approval for refund, but cash refund mechanism had not been clarified and confirmed yet, even though hotel management promised to update it by phone and I have tried to remind the duty manager by email, but there is no cooperative response from them.
May 7, 2013