Rated 5 out of 5 by Jacky38 Wow ! Fantastic! The Best !
We absolutely loved our stay at the Sheraton. Having travelled extensively, I believe this has been our favorite hotel thus far. Dario ( General Manager) and all other staff were the most beautiful, most friendly and dedicated staff. What great assets to have. The restaurants, bars, pool and rooms are all outstanding. The food...wow....buffet breakfast is the best. We will be back to Bali in July next year will most definitely be staying at the Sheraton. Thank you for such a wonderful time.
November 13, 2013
Rated 4 out of 5 by meow730 Beautiful hotel, but Spa service could be improved
The hotel lobby was very beautiful as well as the hotel room that we were given. Everything was very clean and new.
Staff at the Bene Italian restaurant were also very nice and we had a great dinner there.
I also went to the Spa and had a full body massage as well as a manicure and pedicure. The massage was alright, but staff was not able to provide a deep tissue relaxation massage as advertised. The manicure and pedicure was not worth the price as the manicure chipped the next day. However, the most important issue is that the towel that was used to wipe my hands and feet were covered in nail polish marks, and when my session was complete, the same towel was rolled back up and placed on the cart. It was not taken to be washed.
I would come back to the hotel, but I would definitely skip the spa.
August 6, 2013
Rated 5 out of 5 by ghislain Fantastic hotel
A1 All the way,
We add an unforgettable stay, everything was great.
The food is unreal in the morning buffet or at the pool or at night at the Feast restaurant. Every guest should attend the Sunday brunch its just a fantastic culinary experience.
Every staff member made us feel Home away from Home. If God wants us to go back in 2014 we will go back, we just felt in love with the hotel
Everything was great from the splendid and spotless rooms to the food, the pool and the Spa
August 31, 2013
Rated 1 out of 5 by Sjfs 100% Highly recommend this hotel
For such a new property you'll be blown away by how well Sheraton Bali, Kuta operates. The staff go above and beyond accommodating . Our party of 12 all mentioned how friendly the staff were.
We loved sunset by the pool in the afternoons after a full day out shopping or touring the island- it was the perfect ending to watch the surfers riding the waves into shore and witnessing the most breathtakingly beautiful sunsets without anything but coconut trees to obstruct the view.
The breakfast catered for all tastes and age groups which was topped off with the perfect latte I ordered most mornings. We really loved the pizzas in Bene as did the kids.
Don't forget to sit on the upper level and try the susashimi , read a book , enjoy a cocktail and again watch the sunset.
We will defiantly recommend the Sheraton Kuta
May 14, 2013
Rated 2 out of 5 by Andric Unsatisfactory Stay
1. Late respond for our reservation infomartion.
2. We got a different type of room when we checked in. We reserved an ocean view but we got a garden view and the reason was fully booked although we've already reserved this 1 month before (27 May 2013). We already settled the payment and as a compesantion we only got a breakfast. We are a gold member but we treat like a regulatr guest.
3. The room amenities not completed every day. And many unsatisfactory room condition.
June 24, 2013
Rated 5 out of 5 by desouza A holiday to remember
The 3 nights at Sheraton Bali Kuta Resort was the best gift I could give my wife on her birthday. Thank you Sheraton for pulling out all stops to make our stay so worderful and memorable. A fabulous hotel, terrific service and above all excellent staff. We are loyal sheraton customers...but Sheraton Bali Kuta topped them all.
If any of you travellers are looking for a hotel in Kuta with every 5* comfort......then look no further....its got to be Sheraton Bali Kuta.
May 4, 2013
Rated 5 out of 5 by ronjon2 Great Experience
We stayed a week in mid October. Location is great for access to Kuta and across the road from the beach. Your choices are seclusion in the sun chairs across the property to the hustle and bustle of the streets around the property. Entire staff was attentive and professional with all guests.
Breakfast buffet selection had a bit more local fare than the regular SPG property and an had an very good Thai massage at the Spa.
Will definitely return.....
November 25, 2013
Rated 5 out of 5 A lovely private oasis in the heart of Kuta
Stayed here for 3 nights for the Easter weekend and loved every moment we spent everywhere in the hotel. Service staff was very friendly and made us feel at home. A suggestion would be to try to provide some form of padding/insulation for the room door frames as our immediate room neighbour was slamming his room door multiple times in the early morning which was very disruptive. But overall, we are looking forward to coming back again in August 2013.
March 31, 2013
Rated 5 out of 5 by asianonametraveler Great Experience
The Sheraton Kuta Beach location cannot be better. Close to everything and the entire Bali vibe. Have traveled throughout Southeast Asia and this hotel did not disappoint me in the least. Anybody that wants the Kuta Beach experience will be happy and the service, accomodations, etc. were excellent from the initial greeting to final checkout. I was lucky to have stayed duing a Sheraton Fun Run and it was awesome! Thanks again.
October 27, 2013
Rated 5 out of 5 by Riana great location excellent hotel
Finally Kuta area has a hotel that meets everybody needs, either for meeting as lots of meeting rooms, a spacious ballroom, or leisure as they have lots of resto to gather with friend/ family in the evening while watching sun set, very nice room with nice view either ocean or pool view, located in nice area, excellent foods provided with unique concept, and also adjacent to beach walk shopping area. all you needed you get it here!
June 28, 2013
Rated 2 out of 5 by NANANA The worst Shower room & Hot Pot
I have used two room in my stay.
All of two rooms are having worst shower room. When I use shower nozzle, bathroom floor have a flood every day, every time. So I must do mob the floor by my tower.
And I need hot water, but coffee pot is very dirty. So I ask reception desk "please bring the hot water to my room." but desk manager just tell to room maid "change the coffee pot"
So I feeled it is very inconvinience hotel.
May 2, 2013
Rated 4 out of 5 by BearPrincess Close to the sea and shopping
I spend two nights in this hotel. My niece got to enjoy a lot more of the hotel then I did. The hotel is just across from Kuta beach. The beach is not very clean and is frequent by a lot of the locals. However, the shopping areas surrounding the hotel were plenty. The room was cozy but too warm to my liking. The temperature of the room cannot be changed. The pool and our room were facing the sea. We had a great time relaxing in the reception lounge area facing the sunset and sea view listening to nice Bali music. Most of the staff members are courteous. The security of the hotel is a little slacking at other exit doors. My niece and I were able to get through other exit doors from outside to the hotel where no security guards were available. The bellboys were nice to help us call for taxi. The reception suggested their hotel car which is like 100k more expensive then a taxi.
September 2, 2013
Rated 4 out of 5 by Boon GM who truly cares !
Was faced with a challenging issue during initial phase of stay. The GM , Mr Dario and Ms Kris were very impressive with their immediate service recovery and most professional and efficient handling of the matter. We did enjoy our stay overall . The staff were generally friendly and welcoming .The location of hotel is simply superb next to the huge spanking new beachwalk mall and the Kuta beach across the road.
July 29, 2013
Rated 5 out of 5 by Silas Best Hotel to stay in Bali
The hotel is conveniently located and is new.
It has many special features :
- Color theme on food serve
- Free pizza for swimmers at pool.
- Children section for breakfast dining
The staff all are very friendly and helpful.
It is nice to have Executive Chef meeting guest during breakfast time.
Will definitely come back again to stay
in same hotel next time round.
Very Satisfied Guest/Silad Heng - Singapore
June 4, 2013
Rated 4 out of 5 by dave58 This hotel has great features
but the one that dissapointed me was the tv
there was no live english premiere league football or uefa champions league matches shown on any of the channels everything else about the hotel and the location was perfect
would i stay there again yes but only if they get their sattellite sorted with soome proper sports channels if they dont then there is plenty of alternative accom nearby that show live football
April 8, 2013
Rated 3 out of 5 by Bintan Chek-in process and Refund Payment
- Transparency for Open Credit card during Check-in should be improved.
- Need further clarification for refund payment since I have obtained confirmation approval for refund, but cash refund mechanism had not been clarified and confirmed yet, even though hotel management promised to update it by phone and I have tried to remind the duty manager by email, but there is no cooperative response from them.
May 7, 2013
Rated 4 out of 5 by Methret Phone rang at 3am
On the last night of my stay, the 4th night, the phone rang at 3am. I picked it up but no one spoke. It was extremely disturbing and I have no idea who was playing the phone and how it could get thru at that time of the day.
And at 6am, the clock radio alarm went off. I never touched the alarm. I suspect it was the housekeeping who accidentally switch it on. That was an awful night.
June 12, 2013
Rated 2 out of 5 by CESAS The hotel location is convenience
When checked in, the room smell was bad, and no hand and face towels. The next day, we asked for the hand and face towels, the answer that the hotel run out of the towels, but later the towels were sent to the room and in my opinion the color was not as white as expected. No shoe shine cloth as I used to find in the 5 stars hotel. Many more to tell....
September 22, 2013
Rated 5 out of 5 by Cindy79 The View were Awesome and Room Lovely
We checked in to the hotel for our Wedding Anniversary for one night whilst in Bali on holidays my parents looked after our children in a villa. The hotel was absolutely beautiful and wanted to stay the remainder of the week! Can't wait to go back and stay there for a bit longer the view was to die for at sunset and the atmosphere was very relaxing!
September 17, 2013
Rated 4 out of 5 by Klaus49 Good hotel with small mistakes
Room not ready at arrival, hotel did not contact us when the room was ready, even that was agreed. We had to wait one hour for the hotel to bring our suitcase to our room, they could not find it?
No service for luggage at departure, it seems that the staff was not paying attention to the guest.
Sheraton Bali is for sure a great hotel,,,,,
October 27, 2013
Rated 5 out of 5 by Cassie9122 Well worth stay
Me and my bf enjoyed our 5D4N stay here in Sheraton Bali Kuta Resort.
The hotel is absolutely stunning and the view that we had outside our balcony was breathtaking.
All the staffs were very helpful and friendly.
The breakfasts were excellent with a wide selection of food.
Me and my bf would definitely come back very soon.
October 19, 2013
Rated 2 out of 5 by Ally123 Not yet there
This hotel definitely opened too soon. Many off the facilities are still in progress and the service at the restaurant needs some serious attention (you could starve waiting for your food). My room was below the presidential suite (which they are still building) so I enjoyed banging from 9am to 6pm every day. Not up to Starwood standards.
February 7, 2013
Rated 4 out of 5 by David46 Not quiet up to sheraton standard
We had to change rooms after our first night because of the music booming from beach walk bars
The ac in the feast at breakfast was terrible
The bathrooms in feast have no air or ventilation and the seat is coming off in the disable toilet
The toilets in and arou d the pool are not suitable to change in as the floor is wet and there is no where to hang anything
The smell from the bathroom in our room was terrible
On our fourth night the music was that loud we could hear it from our new room
Our late check out was a major hassle and was promised at time of booking
The hotel has still not been cleaned properly since the construction
How can a sheratonin this day and age have chicken sitting on ice around a pool for 8 hrs (satay BBQ )
The staff were fantastic in all areas of the hotel we had dinner at the hotel 3 nights during our stay and breakfast every day food was great.
Sorry for my honesty but hope you can make a few small changes for our next visit
June 7, 2013
Rated 4 out of 5 by Eddie Smelly Bathroom
Management should review the issue pertaining to the smelly bathroom. Apparently when you turn the water on, a sewerage smell appeal from either the drainage or shower head for a minute. This needs to be investigated as to where the foul smell is coming from. I have spoken to the reception to look into the matter.
June 9, 2013
Rated 5 out of 5 by derick1965 bali at its best
This hotel is located in the heart of kuta.
you will not find a better hotel within 10km of this hotel. I travel 2 to 3 times per month and at lest once a month to Bali. This hotel is the best hotel I have stayed in on Bali as all Balinese are friendly. It is what I expect are friendly this hotel lives up to that
July 16, 2013
Rated 5 out of 5 by HadiMufaggyMuhardi Awesome Hotel
i had a lovely stay. My room was ready this time round when I checked in much earlier.
I requested for a free upgrade (trying my luck) but was not so lucky. The hotel does not look fully booked. I do not see why it cannot be done. Johnathan checked me in. He was very pleasant but was quite a bore. All my requests were declined. All no. Bumped into Linda in the evening. I am very delighted that she recognised me. She was awesome! She attended to me the first time I checked in last June. The best service anyone could offer. Aya attended to me when I checked out. She was awesome too! She asked me if I had a nice stay and whether I was willing to share my experiences with her. I like her! Keep up the good work Johnathan, Linda & Aya! You guys should promote Linda. She is really good in her job. Maybe she wanna share some tips with Johnathan? Be more accommodating? And thank you for safe keeping my Adidas watch. I left it last June. You guys are the best! totally awesome experience! Well done Sheraton!
October 31, 2013
Rated 5 out of 5 by everlyn67 this hotel has great food
the staff are very friendly, and helpful always a smile, with good morning or afternoon, we would like to thank ellico for all his help with our new spa we are opening, he gave us some contacts , and the head chef in bene his food is really out standing, we will be back in november for our anniversary.
January 31, 2013
Rated 5 out of 5 by RM1970 Best experience ever
I have stayed in hotels, I have build hotels. Till now the W in L.A. was my best experience. The Sheraton Bali Kuta Resort beat them on all levels cuisine, housekeeping, bar and Guest Relations (not only by the SPG Manager). Thank you... You made my first impression of Bali even better.
October 21, 2013
Rated 2 out of 5 hotel near mall
the hotel location is in the side of beachwalk mall bali,and near kuta beach. new hotel operated since december 2012. the room is comfortable, the bathroom very clean and i luv the japanese style bathtub. the staff are friendly. but outside the room is very hot, need more plant to refresh the air.
February 19, 2013
Rated 4 out of 5 by principe1964 Overall a wonderful hotel
The only draw back was the foul smell the toilet seems to excrete sometimes. Especially when the bidet was operated. Respons time of staff was not extremely fast. Room service trays were left outside the room for too long. Ocean view was not really a clear ocean view.......rather a partial one.
July 3, 2013