Rated 5 out of 5 by Therstan Indulge Yourself!
We stayed at the Sheraton Kuta in mid October 2014 for 6 nights. Our first stay, We can honestly say we weren't disappointed. It was more expensive than we usually go for in resorts in Bali but it was so well worth it. From the time the taxi pulled up everything and every one was first class. Our room was all that we hoped for. Breakfast fantastic. Location Great. Staff wonderful. We enjoyed it so much we have booked to return again to this resort in February 2015 and we are really looking forward to another great holiday and stay at this resort.
November 29, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 2 out of 5 by Carioca Trying hard to improve, but difficult opening
There were five issues I raised with management within two days after arrival. Four out of the five had been corrected within three hours after I raised them. All were issues related to public areas and/or safety. No one can fault the management response, especially on New Year's Eve.
The resort design is not optimal. The beach is across a very busy street. A warren of stairs and odd access points, including "mind your head" warnings, are on most guest room access points.
I can only recommend this hotel at a modest price. The facility is not up to typical Sheraton resort standards, despite managements best efforts.
High points: excellent breakfast buffet, including Indian, Japanese, Indonesian and western options; Excellent staff attitude.
Low points: Odd and impractical hotel design; lack of hot water; non-functional room temperature controls; lack of power points in rooms; odd and impractical public areas; an ostensible beach resort, but actually across a very bust street from the overcrowded public beach.
December 31, 2012
Rated 5 out of 5 by EvanI Lovely getaway in kuta
Staff is very friendly. Great platinum recommendation, they facilitated my 7:am arrival via the my24 request. The food is great, perhaps best breakfast in kuta.. (St Regis nusa dua has best Bali breakfast). I was automatically upgraded to a suite a few days before arival and the room was fantastic. Room service is timely and tasty.. Even the hamburger which is generally difficult to get right in Indonesia. Spa is highly recommended and very relaxing. Although in kuta you can get $5 street massage, the $40 Balinese treatment in the Sheraton spa was much better, clean, well trained therapists. Because I used an early checkin they could not accommodate a late checkout (I changed my flight to stay later and my new flight left at 10 pm) they allowed me to keep my bag at the spa and use the facilities even after I checked out.
I loved my stay and can't wait to return.
November 23, 2014
Rated 5 out of 5 by Graham68 Presidential
Treat yourself. I took myself and my son and his girlfriend for a week of five star spoiling.
That's exactly what we received. The room, the food and wines and the staff are second to none.
Want to be treated like royalty then splash out a little extra.
I'll be back without hesitation,
November 16, 2014
Rated 1 out of 5 by budi01 Good hotel with very bad staff
I have been there for 3 night with very bad experience. starting when I reserve the room, the staff doesn't know what the meaning of "SMOKING ROOM". And they finished with "Unactivated my rooms key card" before I checked out from hotel. Hotel's staff knowledge is very poor.
October 20, 2014
Rated 5 out of 5 by BenMelb Best 5 Star option in Kuta area
This hotel had only been open a matter of days before I arrived so there was still lots of fine-tuning and last minute cleaning going on. However that said, this is the newest and most stylish 5 Star hotel offering in the lively Kuta area and boasts arguably one of the best "Sunset Bars" anywhere in Bali. The modern-eco design provides a relaxing vibe but with an up-market edge. The centrepiece of this hotel has to be the bar area which looks right over the beach framing the nightly sunset to its last zeniths of the day, Very impressive!
As a Platinum member I had been hoping for an upgrade, but alas 'twas not available during my visit, this didn't matter a whole lot though as every room has ocean views and a balcony, and even the standard room is very spacious and comfortable.
What I was most impressed with, however, was the staff who were so very welcoming and professional even with the challenges they faced in this the opening week. Hats off to General Manager Dario and Customer Service Manager Kris who worked tirelessly to ensure everyone's needs were met during this busy opening week.
Can't wait to come back!
December 11, 2012
Rated 5 out of 5 by Matt35 Very nice hotel, great location
- right on the beach (but no private beach)
- nice, comfortable rooms with great view
- great and rich breakfast
- very helpful staff
- Rooms close to the main road are really noisy (woke up for the noise of a motorbike), however I have to admit that I was clearly warned about.
November 10, 2014