Rated 5 out of 5 Very Pleasant
The hotel was in a great location for easy access to the beach and Mall.
Large room and nice staff.
The food was delicious.
August 17, 2014
Rated 5 out of 5 by Haydon84 First time in Bali
My overall experience of this hotel was excellent. this was my very first stay in indonesia and in bali. When I checked in the staff was very friendly and always willing to meet my expectations on what ever i needed. When I checked into my room the electrical outlets in my room wouldnt charge my phone or my labtop. I went down to the lobby and asked some one if there is an adapter that i needed for the outlets to be able to charge my phone and laptop in my room and right way they were able to resolve my request on the spot by giving me an adapter, When ever i requested anything or asked for directions i was greeted with a smile. Next time i visit bali i for sure will be staying at the sheraton in kuta.
August 7, 2014
Rated 5 out of 5 by jheng excellent service & location
well exceeded our expectations. located right in the heart of the happening Kuta town but tucked away in beautifully landscaped greenery. The beach is right here across the road.
Excellent breakfast with varieties of food , Japanese, Chinese, western & local. Impeccable service & nothing is too much trouble. Spacious room with ocean view of sunset /sunrise. high tech gypm & spa you shouldn't miss. Congratulations to the GM, Dario for running such a fine hotel with a great team .
August 5, 2014
Rated 5 out of 5 by Voyager72 Good experience
Just stayed there for one night due to busy flight schedule. My room was upgraded to Ocean Front Suite. The room was very nice, spacious and clean. Although the location is on busy street, we can sleep peacefully without being disturbed by noise from the street. Connected to Kuta Beach Walk Mall where my wife can do her shopping and a lot of options for meals. Check Out express helped me a lot to save time due to long queue on the reception desk. Overall it was good experience to stay in this hotel.
August 4, 2014
Rated 5 out of 5 by 2014msc Fabulous place
Best place to be at Kuta.
Near the beach. comfy bed. fast online connections. Great Staff. Good Food. Everything!
August 6, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 2 out of 5 by Han34 Nice new hotels, need some improvements in staff services
This is a nice new hotels located in front of beautiful kuta beach. But since its new, the staff look like they lack of experience. When i check in at this hotel, receptionist told me will call me when the room is ready, and they don't make the call. When i ask why, they just give a stupid classic reasons that said my cellphone is off ... And they only make a phone call once ... What an irritating reasons for tired guest who need some rest after long travel.
August 1, 2014
Rated 5 out of 5 by Janey69 Quality hotel
My husband and I stayed at the Sheraton for 6 nights and would stay again.
The staff are helpful, pool area is amazing and the little "treats" left in our room each evening were a delight.
The bed was very comfortable and the bathroom stylish.
The breakfast was yummy and the location is perfect.
August 3, 2014