Rated 2 out of 5 by Kir11 Good Facility but need more improvement.
This was my second visit to this hotel.
As the first one was satisfied quite enough, we decided to stay one more time.
Hotel facility is still brand new condition and well managed.
Shine Spa is the greatest thing at this hotel, affodable pricing, good and clean facility, nice and skilled theraphists, appropriate package programs.
But this hotel still needs more and more improvements.
I booked five nights, and when we're arrived we're greeted by a agent for "special guest" and checked in at my assigned room-upgraded as a gold member benefit according to her.
As I can't see the beach from my room, I requested for upgrade with charge, that agent said that the hotel was fully booked so only suites were available for about USD270++ per night. As it was out of my budget, I requested to check availability consistently and that agent promised to do so.
Even if I've never heard from her again, we decided to stay at assigned room.
"We can view the beach at the lounge or at the swimming pool."
Last year we spent a lot of time in the room with nice view of kuta beach, this time we rarely stayed at room.
During my stay, I thought that only 1 night was actually fully booked,because I could book ocean-facing or ocean-front rooms for the first two and last two days when I checked soon after check-in using SPG app, if the agent told me this situation, we'd choose to stay at better room some nights if we should move our room during our stay.
Embarrassed and disappointed thing happens one day before check-out. One day before check-out, the hotel kindly send a printed bill of my spent. It said that they will charge USD40++ each day of my stay for room upgrade.
"They can forget our request, but not to charge." My wife was so mad and I spent my precious time to calm her.
Actually when I checked out, they showed me a bill without that room charge, I said nothing to receptionist.
Varient numbers of towels after cleaning is like a joke compared to that mistake. one day there is no hand towel, one day there is no face towel, one day there is no towel for foot. It is just like a joke of staff to give a variation to guest's stay.
They didn't ask which benefit to choose for SPG gold, if they asked when I checked in, I'd choose compliment drink at lounge not bonus SPG points.
There is many competing hotels at Kuta Beach. And I'm not sure to stay at this hotel if I visit Bali again.
August 24, 2014
Rated 5 out of 5 by Jaymac Perfect
You have welcomed my family back to Kuta.
Our last 10 or more trips have all been Nusa Dua . Couldn't be happier to be back.
August 21, 2014
Rated 5 out of 5 by Sezzerp Outstanding hotel
Simply the most outstanding for staff friendliness, care, attention to every detail of our stay, they were faultless. Nothing was too much trouble ever from making our reservation to the moment we left.
Hotel has the most wonderful ambience, restaurants, food and beverage, views of Kuta. Superb spa and facilities and gym.
Location excellent for shops, beach, restaurants, local markets. Ten days was not enough in this wonderful hotel and definitely not long enough in Kuta and all it has to offer.
August 16, 2014
Rated 5 out of 5 by Rosie16 AWESOME STAY
1st stay at this resort. Upgraded to Ocean View Room 3rd floor, after we found room booked noisy. Fantastic view and enjoyed sunsets from our balcony. Very comfortable bed. Beautiful bathroom! Would have liked Pillow menu, as found pillows to thick, but top quality bedding. Views from lounge overlooking lovely pool to beach fantastic!
Very relaxing resort with very helpful staff.
Will definitely stay here again! Relax by pool or enjoy meal in restaurants with ocean views! Just tops!
August 16, 2014
Rated 1 out of 5 by diagojoe gold member treatment the worst!!!
omg!! where do i start. i guess when i walked in the door. this hotel has the most un friendly staff from the front desk clerk, front desk office manager to even the general manager. yes i spoke with all 3 !!! first front desk clerk was rude didnt even say hi or welcome i initiated the conversation. asked for room with view, nope that cost more!!! ask for free breakfast nope that cost more!!! i am a spg gold member. rented 2 rooms for 5 days each. asked to see mngr. same question, room with view, nope all sold out.. hmm??? different answer. asked about free breakfast. offered 2, i told him we have 4 people 2 per room. nope sorry again. he offer 50% off it only 20 bucks a person he says!!! asked for luggage to be delivered to my room. no problem. 3 phone calls and 30 minutes later. got it!! asked to speak with general mngr. finally get his attention day 2. tell him all the issues. he offers his buisness card and says since it to late now to do anything he will on my next visit. im still thier for 3 days!!! yaaa like im coming back.. not happening. alot of hotels in bali to choose from ,until they get rid of mngmt. i would not come back for a free night!!!!
August 18, 2014
Rated 5 out of 5 by Danto Very Pleasant
The hotel was in a great location for easy access to the beach and Mall.
Large room and nice staff.
The food was delicious.
August 17, 2014
Rated 1 out of 5 by Jeong Not ready yet
There was a big opening of this Sheraton a couple of months ago; also launched a massive ad campaign as the only Sheraton brand in Bali, inviting a lot of customers. Guess what? I see the sign of Sheraton everywhere (checked in yesterday); but it is NOT ready yet. I went to swimming pool - sound of drilling; I try to take a nap in my room - sound of banging everywhere... Looking out from my balcony, I saw workers working in a room the other side of building.... How can a Sheraton hotel start accepting guests when construction is still underway. This is not the Sheraton I have known (I am a SPG member since 2002). I do NOT recommend this hotel at all....
January 22, 2013
Rated 5 out of 5 by Haydon84 First time in Bali
My overall experience of this hotel was excellent. this was my very first stay in indonesia and in bali. When I checked in the staff was very friendly and always willing to meet my expectations on what ever i needed. When I checked into my room the electrical outlets in my room wouldnt charge my phone or my labtop. I went down to the lobby and asked some one if there is an adapter that i needed for the outlets to be able to charge my phone and laptop in my room and right way they were able to resolve my request on the spot by giving me an adapter, When ever i requested anything or asked for directions i was greeted with a smile. Next time i visit bali i for sure will be staying at the sheraton in kuta.
August 7, 2014