Rated 3 out of 5 by Traveljunkie042 Service excellent for SPG P
We were there for six days for a destination wedding. The property did an excellent job of looking after it's platinum guests. Special shout out to Maureen, Priscilla, Sylvia and Nelson.
Unfortunately service is not enough for some of the areas that need improvement:
Rooms - well appointed rooms. Queens would be much better than double beds and it should be standard to have full length mirrors in the room.
Not sure why there was never any paper or pens in the rooms.
Pool - nice size pools. Not very kid friendly given the depth of most of the pool was over 4 1/2 feet.
Food - as expected food at an all inclusive is average. What is not expected is the shortage of service staff in both the buffet and sit down restaurants. Always had to keep asking for coffee refills in the am and wait times in the restaurants were long. Food in the restaurants was disappointing as was the lack of local Costa Rica cuisine. It was also disappointing that tables of more than 4 had to make resos 4-5 days in advance.
Not sure why an all inclusive resort would close restaurants by 11pm. Where is anyone going to go? Other than the bar, there was nowhere to go for drinks or a late night snack other than room service which defeats the purpose.
Beach - having a disclaimer inside saying you are at your own risk is a cop out for the property when the beach is less than 20 feet away. The currents can get rough and unsafe for young children who are innocently playing. At the very least a flag system should be used warning simmers of dangers.
Overall, it's a nice property and while the concierges were excellent, it would not be enough to bring me back.
December 3, 2013
Rated 5 out of 5 by Lakers Returning for a third year!
My husband and I cannot wait to return to the Westin for our 3rd annual Christmas-New Year's trip. The staff is what sets this resort apart from the others. They are the friendliest people we've ever encountered! Our check-in process is a breeze, as we are handed a mojito and recognized by name as soon as our vehicle pulls up to the resort. The food at Fasinella is fabulous from the elegantly displayed buffet breakfast to to the authentic Italian dinners. We were fortunate to have David as our concierge for both trips and hope to see him again this year. We are Platinum SPG members and this resort truly makes us feel valued and appreciates our business. We cannot wait to return again in a month and are literally counting the days!
November 29, 2013
Rated 5 out of 5 by SPGNashville 25 Wedding Anniversary
Over the top awesome. We took our sons 16,17,18 and they had a blast as well. The service is simply the best. Just do yourself a favor and go.
Food was outstanding.
November 27, 2013
Rated 5 out of 5 by M9954 Excellent Visit with young family
We visited in early November 2013. The staff was truely outanding. My wife and I were treated exceptionally well and our young children were treated even better. Facilities were in great shape. Food exceeded our expectations and experience for an all inclusive.
The resort can take a bit of walking to get from one location to the other, but they do offer transportation to come and pick you up (sometimes theyere is a wait)
November 21, 2013
Rated 4 out of 5 by ctegreene Kudos to staff - Errol Steve
I am a Starwood Preferred member.
I received excellent service and support from the staff at the front desk, especially Errol Steve who was efficient, courteous and went above and beyond to help my wife and me.
(This report is delayed due to my bag having been stored for a couple of months).
November 21, 2013
Rated 5 out of 5 by Beachbunny Outstanding
After reading some of the excellent reviews I had my expectations set high, however they were exceeded by this wonderful Resort. If you want excitement, zip lining, canopy walking, ATV trails (albeit a tad expensive, but worth it) this is the place for you. If you want to sit by a relaxing pool, wander manicured grounds and just chill out, this is the place for you. Their six restaurants range from excellent to outstanding, depending on your taste. (My favorite was Bamboo, Asian Fusion) The staff are outstanding at all levels, everyone acknowledges you with a smile and “Olah” Even the tedious four hour ride from San Jose Airport was made entertaining by a wonderful driver. I have nothing but praise for this Resort. I did not play, but understand that the Golf course was pretty good too! The rooms are well appointed, well kept and once again perfect service. We had a wonderful week here in Costa Rica and would love to return another day.
November 7, 2013
Rated 5 out of 5 by carol452 Awesome Hotel
I stayed at this resort for 5 nights. This resort was awesome.
First my disappointments - When I first checked in I had to wait for ½ hour at the main reception to check in only to be told you are royal beach club you don’t check in here. That was frustrating especially as a platinum member. So I finally getting to my room it took over 2 hours for a pair of slippers to be delivered. I traveled in low season so not all the restaurants were opened in the evening. Only on the last day was a paper attached to my door as to which restaurants were closed and open.
I traveled in low season. I had a rainy day on my last day, it rained all day. Otherwise the weather was sunny about 85 each day. Sometimes it would rain but only for a bit then it would get sunny again. It is very humid in Costa Rica.
I took a lot of activities through the activities desk. You could be as busy as you want to be. I took Spanish lessons, learnt how to make sushi(I got to take the leftovers home), watched how Costa Rican cuisine was made and walked on the beach with Evelyn. Evelyn works at the activities center. This girl is amazing. She was very patient with me when I took the Spanish lessons. The beach walk was an organized activity to a small town. The activities center even has books to lend out if you forgot a book. There was a guy working at the activities center I think his name was Daniel he was also very friendly. I liked the fact that all the staff at the activities center got to know me by name. In the evening there was entertainment at the theatre.
Royal Beach club
This is offered to royal beach club members. I was able to check out here instead of the main desk. At breakfast there is a continental breakfast offered. I ate at the main dining room. In the evening there were snacks such as chips, salsa and guacamole. I did not eat there for lunch.
The beach is not crowded. If you walk on the beach be careful of the stones but once you get over that the beach is sand to walk on. Beware of the vendors once you walk out on the beach. Once you say no they will leave you alone. On the beach there is a lady who sells red snapper and lobster. She will cook it on the BBQ for you.
The breakfast buffet was filling every morning. The options were super foods to omelettes, cold cuts, cheese and fruit, fresh bread and oatmeal.
During the day there was a lunch restaurant called Caracola which had a fixed menu. I only tried one speciality restaurant Bamboo which has Japanese food. Bamboo has a speciality of the Costa Rican roll. Our group had 2 of them a bit spicy but delicious.
There are 2 pools one at the royal beach club and the main pool. The Royal Beach Club is for adults only. This pool has a swim up bar.
The main pool was very big. This also has a swim up bar. There is an aqua size class and volleyball offered at the pool. I think I read somewhere it is 100 meters long.
All the equipment is new and modern. The fitness center was never crowded and opened 24/7.
I had the chance to use the spa. The spa offered many treatments. You had a choice of a 50 minute of 80 minute massage. Very relaxing! Once the massage was over you were allowed to use the facilities at the spa, the steam room, whirlpool inside and outside and the sauna.
The rooms are clean. I found the royal beach clubs room to be smaller than a bungalow. I would stay in a bungalow when I come back.
I took the golf cart around the property. This cost $15USD. Well worth the money. The views were spectacular.
Getting around the property
There are little vans/trucks that take you around the property but everything is within walking distance.
Better communication when you check i.e. maybe someone should ask when you drop off your luggage, are you royal beach club? Or maybe it should be noted when you arrive.
How about posting at the activities center what restaurants are open for lunch/dinner. I did not know what was open or not.
I would recommend this hotel. The staff are very friendly and helpful. One night I locked myself out of the room not speaking Spanish the guard and I were able to figure it out. Someone left me into my room and even delivered me new keys.
I want to thank Jaime as well for the tour of the hotel. This is big property and it does not seem crowded because the buildings are spread out.
October 20, 2013
Rated 5 out of 5 by AZResidents Awesome Experience
This was our best trip ever! The staff at this Westin made our week-long stay the best experience possible. Bergen was the BEST out by the pool everyday! He made us feel like he was there just for us! Evelyn did a great job on our beach walk tour. Both Tower 2 concierges were always looking for ways to help us. Sylvia was always friendly when she sat us for our meals. The beach yoga was outstanding! EVERYONE WAS GREAT!
October 15, 2013
Rated 5 out of 5 by MarionT Greatest all inclusive ever
We stay at this hotel in low season. And everything was absolutely great. The food, the service and the facilities was superb. Nothing to complain just having to leave.
October 8, 2013
Rated 2 out of 5 by b5r2d22 MISSING NIGHTS
This is the second year that I stayed at this hotel. I wrote an excellent review for the hotel last year; however, due to the hotel managements failure to assist me with the fact that they did not credit me the correct number of nights for my stay. For some reason the hotel credited me for only one night instead of the three which I stayed, despite sending 6 emails of which Mr. Corea did not respond to the last two. In all of the emails the hotel kept saying the points were credited instead responding to my repeated inquiries regarding the missing nights. I eventually asked SPG to send the hotel a message requesting the missing night credits and someone from the hotel again responded that the points and stay credits were correct and failed to mention any thing regarding the missing nights. The message from the hotel went on to say that they had responded to all of my emails making no mention that the last email I received from Mr. Corea stated their SPG department was looking into my missing nights and I should hearing back from them soon. I never did. I sent two more emails to Mr. Corea which he did not respond to. Eventually, I had to send a copy of my folios to SPG and they credited the proper number of nights for my stay. It took three months before I was correctly credited the nights for my stay which is ridiculous. Although I have enjoyed both of my stays at the property my experience regarding my missing nights coupled with the managements failure to correct the situation compels me to caution SPG members about staying at this property. Until this experience I planned to visit this property again; however, due to the fact that I am still awaiting a response from Mr. Corea to my repeated email inquiries those plans are on hold.
October 4, 2013
Rated 5 out of 5 by emc2ehv Great Crew!!
We had a great stay at this location. Service makes all the difference. The staff was very nice and genuinely helpful. The dining options are great and the facility was green and clean. They have great daily activities for both kids and adults. The Spa was very nice and they had some great promotions while I was there.
September 24, 2013
Rated 5 out of 5 by racegirl vacation of a lifetime!!!!
everything about this resort is top notch! from the staff (superior) food, beautiful rooms,grounds.,EVERY detail was met with the guest comfort in mind. I have not one bad thing to say about this resort. I will definetly be back! thank you westin for the wonderful stay!!!!!!!!!!!!!
September 15, 2013
Rated 4 out of 5 by HCT24 Good but not great
We stayed at the Westin end of August to celebrate our 10 year anniversary with our small children. The staff was nice enough to place chocolate strawberries and wine in our room, nice touch! However since we were traveling with very small children, I was disappointed how far our room was from the pool, especially considering this was the low season and we are Gold members. I would have expected Westin to be aware of this after our check in, seeing that we had an infant as well. Another issue we had was that we opted for the Green Choice thinking that at least our bed would be made each day, but only after calling the front desk, did someone come. The telephone not working for our entire stay was yet another problem. It would have been great customer service if our room had been changed instead of telecom coming everyday to try and fix the phones. The activities offered each day were great, unfortunately when my husband tried to meet up for the Westin Run, he was told to go to the wrong place and it didn't end up happening. Westin needs to be very clear about the schedule of activities as my husband woke up early to try and do the run. I also suggest that Westin rethink it's kids policy. Charging for kids 3, 4, 5, etc. is unnecessary as how much can they eat? Plus it really adds to the price of the hotel. That being said we were blessed with great weather, the beach was one of the nicest (amazing sunset!) and food spectacular. Of special note, Andreas always had a smile for us when picking us up in the shuttle and Laura was awesome at the kid's club. We hope to be back for longer again!
September 1, 2013
Rated 3 out of 5 by Andie13 Playa Conchal Spa
I was booked into your spa for a spa deluxe package as part of birthday celebrations and as a gift from friends. I should say from the outset that Diana who performed the treatments was wonderful, professional and an incredibly good therapist. All credit to her for making the experience a lovely one. Unfortunately that's where the good part of this ended.
The receptionist was rude and particularly unhelpful. I was concerned, having been given a gift certificate for the package, that I was still asked to sign a blank invoice at check in. There were no totals or values detailed in this and nothing to indicate that it was already fully paid. Further on check out when I asked for a copy from the receptionist was incredibly rude and disrespectful. While she may be used to other patrons simply signing blank invoices on an open resort account I am not in the habit of doing so and do not consider it unreasonable to have asked for confirmation that what I signed showed nothing being charged.
When I eventually was able to get a copy of the receipt to show that the package was paid for it shows that charge was $75 more than the advertised price. I have emailed the resort and asked why this might be but have still not received a reply.
This resort is beautiful and in a great location. For the most part the staff were pleasant but the issues at the spa spoiled what otherwise was a great time. SPG follow up also leaves me disappointed and not what I have come to expect from a world class resort.
August 12, 2013
Rated 5 out of 5 by SFtraveller Perfect Vacation
I brought my niece here to celebrate her 15th Birthday. I was admittedly reluctant to stay at an all inclusive, I feared that the food would be sub-par. I was wrong. The food was outstanding, the restaurants were fabulous. We loved the dining options and the service: the staff remembered us and they were very welcoming and accommodating.
Our room was perfect, spacious, clean and comfortable. We opted for the Green choice program and were very pleased.
We met the General Manager on our first day and we had the good fortune of seeing him several times during our stay. It was nice to see that the operation flowed smoothly under his direction.
We can not wait to return to this Westin. Six nights was not quiet enough.. We di one tour which was wonderful. However, we didn't want to leave the property.
August 12, 2013
Rated 4 out of 5 by BlkBetty Just beautiful...
This is an all inclusive resort and it’s a huge property. My first impressions were this resort is for newlyweds and families. You could see that was the majority of people here. Didn’t see any singles or “friends” traveling together. That said, we still had a good time!
They gave us an upgrade to one of the Presidential suites. It was VERY nice and VERY big. It's at the ocean end of the resort and has an ocean view. Nothing is ocean front since it's a public beach.
They had a special check in area for the Royal Beach Club "rooms" and assigned us a personal Concierge for the week. His name is Bergen and he's been wonderful. Always calling us by name, very personable.
They have a family pool area closer to the ocean end of the resort and the Royal Beach Club pool for adults and Royal Beach Club patrons only. That's a nice pool!!! The service there is noticeably different than that the regular pool area, however it's not bad at the regular pool. It’s much quieter if you’re looking to “relax by the pool” instead of hearing a lot of people talking and kids playing!
They have 5 different restaurants. The food has been good. Not spectacular, but good. We've eaten Latin, Italian, Asian and Mediterranean. The breakfast buffet is out of this world though. Delicious and so much to choose from. If you’re in the Royal Beach Club, they have a separate breakfast buffet that, like the pool area, is significantly more quiet.
The minibar items are included, but they’re not stocked like a minibar at a regular hotel where you have to pay for everything individually. Just drinks, no snacks. They fill it once a day - you pay additional if you want it replenished more than once a day.
We did a 3 hour spa treatment yesterday - massage, mini facial, manicure and pedicure - that was $500+ and it was VERY disappointing. The massage was probably one of the worst I've had and the mani/pedi were equally bad. It was such a waste of money. Save your money and get a hour long massage on the beach by a local for $20.
The wi-fi was spotty around the resort. In the room it would work fine and then 2 ft away you couldn’t get a signal. And s-l-o-w. We were in the middle of the country prior to this and they had lightening fast internet compared to the Westin. That was disappointing.
Overall we had a great time. Not sure I’d come back here specifically, but if I did, I’d consider staying here again.
August 5, 2013
Rated 2 out of 5 by Austin23 This resort should not be ranked as a category 7
My husband and I went to Costa Rica looking for a relaxing vacation after just having twins in January. We were woken up 4 out of 6 nights due to our air conditioner going out. While this is an all inclusive resort, the staff is very slow to respond which we assume is a method to control costs.
July 26, 2013
Rated 5 out of 5 by MelissaDietCoke Great Stay in June!
Overall: Great trip!
We had a suite in the Royal Beach Club and it was very clean, modernly decorated, had a mini fridge stocked daily with soft drinks, beer, liquor, as well as a daily supply of crackers/peanuts and there was fruit upon arrival. We were very happy with our suite as it has 2 full bathrooms, a living room, a patio with a whirpool, and though it was very humid in Costa Rica, our air conditioner kept our room very cold (which we like). The bathrooms were well stocked with not just the standard shampoo/conditioner/soap, but also shaving kits, toothbrush kits, and non standard amenities. None of the rooms really have beach or water views, as they are set up like little villas on a 24 acre property. That didn't bother us as we had a view of all the greenery and birds but just as an FYI.
It's true on the reservations - you need to book early. You should be fine as long as you book them as soon as you get there. We tried the Italian restaurant, the Mediterranean, The Thai/Asian (Bamboo), as well as the Latin Restaurant. We never made it to the French restaurant in the lobby. None of the restaurants have any sort of strict dress code (once in Mexico they were really strict on pants for me). They were all good, especially for an all inclusive. The best was the Italian restaurant. We went to Mitra (buffet) only for breakfast and they had a really good assortment. We also ordered room service twice, once for breakfast, and once for lunch. Room service is 24/7 which is nice
There are two massive pools at this resort; one at the Royal Beach Club side (adults only) and one in the main side (note: both are in close walking distance). We stayed at the Royal Beach Club and parked ourselves in a cabanna most of the time. We saw somewhere after a few days of sitting there that they were $20 a day, but we used them for free - maybe because it was the rainy season. At the Royal Beach Club there is a pool bar, with top shelf liquor (all inclusive), towel service, drink service, and they even have a menu to order from if you don't feel like moving off your chair (we did this several days) - chips/guacamole, sandwiches etc. We didn't go to the main pool too much but it looked awesome.
They have a full set of activities each day - we didn't participate in most, but if you have kids, I'd imagine it would be great. They have several workout classes as day (which is great) though I never made it to any of them :). They have a nice gym too open 24/7. We don't golf but heard great feedback on the golf course. They have Swiss tours on property or some guy outside on the beach that people have recommended (not affiliated) but I can't recall his name - we met friends that had a great time on both tour providers but my husband and I were there for pure relaxation this time as we have been to Costa Rica several other times and have done ziplining and the park tours etc.
The beach is public, as are all beaches in Costa Rica, so there are some "sales people" out there, etc. The beach is ok, but the pools are the place to be.
Overall Property: Yes, it is pretty big. Everything is however in a 5-10 minute walking distance and we walked most everywhere. And, they have these little truck/shuttles that are around to pick you up if you need a ride. Only wouldn't recommend this resort if you have some sort of difficulties walking but otherwise it is not an issue at all. I liked all the variety this larger resort offers.
Very Very Very good. The staff at the Royal Beach Club went out of their way to make sure we had a great vacation. I mentioned to the concierge at the Royal Beach Club it was my husband's birthday, and they not only had a birthday cake at the restaurant we made reservations at, but also had a bottle of wine, chocolate strawberries, rose petals, and the patio hot tub running for when we got back. At the pool, I mentioned it was my husband's birthday earlier in the day, and he brought a mini chocolate cake for him with a candle to our cabana - so cute.
We have been to Costa Rica several times - in the Central Pacific, however wanted to try out the Northern Pacific side. June is a the front of the raining season (believe it starts in May) so it is still good weather (atleast where we were), and only rained for a short period usually each day, though some days it didn't rain at all. I like traveling at this time since it is much less crowded.
My only caveat to the whole trip was I got sick on day 3......I thought it might be food poisioning but my husband didn't get sick... I had a spa treatment earlier that day (spa is very nice by the way) that might have upset me, combined with the sun etc. Not sure.......but I had to spend day 4 and 5 recovering in the cabana. I went to the hotel doctor (who is "ok") and said I was dehydrated with a virus.......or something but wasn't sure. I've never gotten food poisening in Costa Rica in the past (and I drink all the water/food at the resort) unlike Mexico where I always get sick. But there was definitely something that upset me big time (major vomitting) for one night. The conceirge was sick that day also.....That said, I don't think it was something specific to this hotel per se, but just the one tid bit I didnt enjoy.......
June 30, 2013
Rated 5 out of 5 by Carmen01 We loved this resort
I can't remember the last time I've taken the time to write a review, but felt compelled to in this case. We had a great experience here and hope to visit again in the future.
Of particular note ...
Great food--especially the Italian, Asian, and pizza restaurants.
The staff truly could not have been friendlier or more helpful.
The room and grounds were amazing.
I have never done the all-inclusive thing before and so wasn't sure what to expect in terms of quality. Thank you for a great stay!
June 29, 2013
Rated 4 out of 5 by Jim80 Enjoyed the beach, wild life
My family spent 6 days in the resort and we thoroughly enjoyed ourselves. The resort was beautiful, the beach was stunning, and the pool great. We completely enjoyed the various wild life, such as the monkeys, tropical birds, and coatis (especially the coatis) in and around the facility. The staff was very good, as was the food. One down side was twice we had to call, after 4pm, for our room to be serviced. It was not great trying to get ready for a 6:00pm dinner reservation while the room was being cleaned. Also issues with currency. Made a huge mistake bringing travelers checks. Almost everyone wanted US currency, but could only convert the travelers checks into Colons. Verny, with Swiss Travel was great and really took care of us. All in all a great vacation, would come back.
June 24, 2013
Rated 5 out of 5 by AKUM Must experience this resort
Other than restaurant reservation which is a pain given all-inclusive status, this resort is a gem and exceeds all expectations
June 22, 2013
Rated 3 out of 5 by Bill39 Poor food
Staff was fairly helpfull..Food was way below what I would have expected from a Westin Hotel.
June 6, 2013
Rated 4 out of 5 by rcalzada I recommend it it’s a beautiful place
When I called in and sent the reservation request I almost canceled because it’s like they are doing you a favor or that you are not someone that qualifies to go to their hotel.
I called them several times and sent several emails, I receive better service for a $20 daily hotel than a 4/5 star hotel.
Some friends that had already gone told me that is common that the front desk is the worst but after you pass that pain it’s a beautiful place and everybody treats you really nice
So I decided to go, and that was what I received a really BAD front desk service and not just from one of receptionists but from 3 of them it really make me felt like you are not welcome.
I did arrive early so after a 2 hour BAD experience I was finally allowed to enter and it was a complete change.
The place is beautiful, really nice room (minor problem that the air conditioner was really noisy and it had a small leak) but I preferred not to call front desk.
The pool is really big and the food was not bad,
The place is really big so you can walk and see a lot of nature and nice places,
Activities and equipment that you can borrow are in good conditions.
I will go again but always knowing that front desk doesn’t care about you and treats you sorry my French like crap.
June 2, 2013
Rated 2 out of 5 by B2waxman French restaurant has a lot to learn
Food was great. Wait staff below average. The 'Captain' (Tri) told us they needed our table and we needed to leave immediately. in the meantime there was NOBODY waiting, and 5 open tables. we were not loud, drunk, drinking, or a disruption. that would have been understandable. We did not have a chance to ask why. He gave no option, and walked away. We went to the check in desk, and spoke with someone there. All he did was back up his buddy. That's until our fluently Spanish speaking friend changed her language. He stood his ground, and even tried to test her Spanish! She's Mexican! We were told there is a TWO hour time slot for dinner. At no point were we told of this before or warned we were coming up on our time ending. Thirty minutes after, there was still no wait, and still 4 open tables!
The resort is mostly occupied by our company group. My wife and I have also been SPG Gold Owners for over 4 years now. This is by far the worst experience we have ever had at a Westin. We have visited about 10 of them in 5 different countries. This is NOT the customer service we have come to expect from the brand.
There is NO chance we would be owners if this was our first or second experience.
We asked for a manager and were told there was not one on duty. Really? Come on.
There are other issues we've had here, as well. It's hard to complain because this is a free trip. But if it wasn't, I can promise the general manager would have us in their office. Not just at the front desk.
Was iffy all week. Now I'm disappointed.
May 16, 2013
Rated 5 out of 5 by gymchick best 1st time in CR!!
I left the Westin resort on 5/9 with fond memories- food, drink ,daily activities are top notch, 7 days is too little time to spend at this resort- once I found out there are personal trainers on the premise I was hooked- from yoga in the beach to spinning to power abs to full body fit- I've enjoyed them all- prop to the 2 instructors Jorge and Kenny- their enthusiasm and energy are contagious- they put in 150% efforts in the class whether there are 10 or 1 participants- they are an asset to the resort-
May 10, 2013
Rated 5 out of 5 by April13 Great Experience!
This trip was an excellent experience. We took a senior class on this trip. From check-in to check-out was a breeze. Everyone is so attentive to your needs. The restaurants are delicious. Our favorite was the Bamboo(Thai) Restaurant. It was one of the students' birthday on one night that we were there. I called ahead of time to see if they could make a cake for her. They said "no problem". She was so touched. You should definitely make your dinner reservations the day that you arrive. The pool is an excellent way to relax. It is so big that it never seems crowded. If you want to go out for any excursions, go see Erik on the beach. He will set you up on some excellent trips. Ask about a boat trip with the monkeys and crocodiles. It is so much fun! Ask Erik that Ricardo be your tour guide on this trip. You won't regret it. We did not take advantage of the spa or fitness center. If we return, we would like to do that. The rooms are very spacious and well cleaned. The refrigerators are restocked every day. Everyone is so friendly and just want to help in any way that they can. I would definitely return!!
May 5, 2013
Rated 2 out of 5 by Daniela55 Not representative of the Westin brand
I understand this was recently made into a Westin resort (within the last 2 years I believe) and to sum up our experience, they have a long way to go to live up to the Westin name. At check in, we were confronted with a very hectic lobby with large tour buses unloading and loading passengers and luggage lined up in front of the entrance steps. The front desk staff was not very welcoming and hurried us through the process. We were told we had to make dinner reservations for our 3 night stay immediately, so the front desk staff handed me a phone without any explanation of our options. The only reservations available were at 6pm or 9pm at any of the restaurants. I later learned this was because there were many very large corporate groups staying there at the same time. I found check in to be very jarring and the opposite of a typical Westin welcome. The room was clean, however, unless you had the a/c turned very cold, there was a faint smell of sewage. The room layout was also quite odd. There was some wasted space in an area that may have been a kitchenette under the previous management (?), and a few steps up to the bed that were a bit treacherous in the dark. The pool area was very large, but at either end they played annoying and loud music, so it was hard to find a quiet spot. This resort caters to larger groups, so it was a constant party at the pool from opening to close. If that is what you are looking for in your vacation, then you will have a blast, but again, I found the whole pool experience to be counter to the Westin brand. We ate at Mediterra, Bamboo, Cauri for dinner and Caracola (sp?) and Spirula for lunch. The food was sub-par and there were some fairly pathetic attempts to include the Westin Superfoods menu items. There were almost no vegetables available on any menus, and if they included them they were absolutely doused in butter and salt. We asked for some very basic substitutions - e.g. no cheese or no mayo, and these requests were not honored. I think this was because of the language skills of the staff, but I'm not sure. There were some extremely warm and courteous people working there, but the majority of the staff had a poor attitude and their friendliness felt forced. The beach was beautiful, but the minute we walked out of the gates past the pool to enter the beach, we were greeted with vendors asking if we wanted to buy various excursions and trinkets. There were also plastic cups from the bar littered everywhere which was such a shame. I understand this is a public beach, but the Westin should encourage its guests to keep the beach clean for the benefit of everyone, since it was clear the cups were from the pool bar. We found someone unaffiliated with the resort to set us up with beach lounge chairs far from the entrance to the resort and in the tress for shade which was lovely. The highlight of our stay was our golf round. The course was beautiful, the price for twilight golf was very reasonable for the caliber of the course, and we had the place to ourselves. There was no cart snack service through. We did not use the spa. We felt this resort could have been anywhere - there was nothing especially Costa Rican about it. Perhaps changing this from an all-inclusive would fix some problems we found with the service, quality of the food options, and the clientele it attracts.
April 14, 2013
Rated 4 out of 5 by lilbutt17 Awesome place for some relaxation and fun!
We traveled here with a group of people and had the best time!! The food was not always the best, but we were always able to find something yummy for all of us. None of us starved thats for sure. The facilities and grounds were spotless. You never went 5 minutes without seeing an employee cleaning. This place was just so beautiful and so much to do. Pool bar was a blast for us every day!!
We did have a little bit of a difficult time with check in and pricings but in the end that was a small issue.
April 6, 2013
Rated 5 out of 5 by Traveler007 Go to this Resort
Great all inclusive resort. Better than most others. If you are platinum you will be well looked after. Finaly a resort that acknowleges platinum not just with words, but good action. The best restaurant is Italian, after investigation it seems the Chef in that particular restaurant is from Italy and a very experienced Chef from Italy. The food will speak for itself. The food in the other restaurants is good in particular French. However the only restaurant you will ever need is Italian. It is closed for breakfast to all other guests, and open to platinum members for a great breakfast. There is a whole platinum section of the resort. Value is good too. This is a must visit resort. They also look after everyone else however, a few more perks for Platinum. Go there and see.
March 19, 2013
Rated 2 out of 5 by LoveToTravel Not what we expected
This resort is not very clean. The fans in the suites were very dusty. They would give you 1 washcloth for 2 people. Communication is difficult as very few speak English. Hands stuck out for tips continuously. If you don't tip, you get no service, especially at the bars. This is the worse all inclusive resort I've ever been to. Poor lighting at night which makes it difficult to navigate on grounds Will not go back.
March 19, 2013