Rated 5 out of 5 by K2P2 Great Location
Thoroughly enjoyed our vacation. Staff was friendly and great with our baby. Only down fall was ++ animal excrement on the pathways. Loved this resort, have been twice and would come again if the opportunity presented itself.
July 31, 2014
Rated 5 out of 5 by Badge727 Fabulous grounds, food & service
Bathroom could be cleaner and more private.
A/C - lower setting should not be limited.
A good idea would be to have at least one restaurant facility that was open from 3pm until 6pm to facilitate having a snack at that time.
September 6, 2014
Rated 5 out of 5 by LeoTiger99 We had a great time
We were total 17 family members. Except we were disappointed we were not served Premium liquor drinks, even though our travel agent confirmed us that our package includes such package, for other services, we were very happy.
Everything was great and enjoyable.
July 29, 2014
Rated 4 out of 5 by eyedoc50 Great family vaction
We booked this as a grand family vacation for my wife and I, and our six children (ages 22 years to 12 years). We had a great time! The hotel was excellent, the staff terrific (particularly would like to recognize Eden at the front desk). The folks at Swiss travel seem to have a very good system worked out with the hotel for both transportation and for "beach toys" - chairs, kayaks, snorkel equipment. The Pizza service at poolside was great, and the pool bar was enjoyable.
Only negatives: surprised that dining reservations could only be made from 8:00 - 4:00, which ruled out any days we were off-site on an inland tour. No staff are able to access that information after 4:00, it is not available on any computer, and you are just out of luck if you need to make a change; this caught us when our tour did not return as early as had been scheduled.
Secondly, not every restaurant is open every night. Seems a bit less than expected for an award-winning, expensive all-inclusive resort. Also, you are not allowed to get anything "to go" from the restaurants. One night we were tired, wanted dessert, but not right away. No luck.
Finally, Costa Rica is both hot and buggy. This is no surprise; but about half the restaurants are outdoor seating only. Everyone immediately sprays with bug spray, and that's just sticky and sort of smelly to eat a great dinner.
All that said, it was a great vacation, the Westin was certainly a place we would recommend, and would gladly return to in the future.
May 22, 2014
Rated 5 out of 5 by racegirl vacation of a lifetime!!!!
everything about this resort is top notch! from the staff (superior) food, beautiful rooms,grounds.,EVERY detail was met with the guest comfort in mind. I have not one bad thing to say about this resort. I will definetly be back! thank you westin for the wonderful stay!!!!!!!!!!!!!
September 15, 2013
Rated 5 out of 5 by SPGNashville 25 Wedding Anniversary
Over the top awesome. We took our sons 16,17,18 and they had a blast as well. The service is simply the best. Just do yourself a favor and go.
Food was outstanding.
November 27, 2013
Rated 5 out of 5 by starrose1856 Anniversary Trip
My husband and I visited Playa Conchal for our second and absolutely LOVED IT! We upgraded to the Royal Club and the staff was beyond amazing. They ALWAYS greeted us by our first names, everyone remembered us, even the hostess at the restaurants. The staff could not have been more friendly. They went above and beyond at every turn. One night my husband wasn't feeling so well and could not make it to one of our dinner reservations, and I went alone. The staff asked if I wanted to take a plate to my husband and wrapped it up for me. He enjoyed it, even though he didn't get to go. It was little things like this that make the staff at the Playa Conchal the BEST!! It honestly felt like home. We loved it so much, we looked into buying one of the condos located at their property, but didn't quite like anything, because if we had found something, we would have stayed. Everything was within walking distance at the hotel, we were offered rides, but we are a young couple, so we didn't need them. Honestly the BEST resort we have stayed at, and we travel quite often. I have recommended this place to everyone we know. It has been about a month since we visited, and sometimes we wake up thinking we are still there! We cannot wait to visit again. Everyone is amazing and it was a once in a lifetime experience.
July 29, 2014
Rated 4 out of 5 by Tennislvr Friendliest staff possible!
The staff was amazing at every level. Warm, helpful and eager to make a memorable experience. The service to the room was inconsistent, spotty turn down service, housekeeping as late as 5 pm. Restaurants were all nice,food very fresh, only exception was Faisenella. Activities staff was exceptional, the fitness center classes by Jose were great/ Beach yoga at 8am. wow!
Would have preferred access to all the pools, sometimes the family/main pool got a little wild at the bar for younger kids to be exposed to. Tennis courts are the only subpar facility in the resort, desperate need of an overhaul.
Rooms are nice and comfortable and the resort is very eco-centric. The beach is somewhat narrow and the locals do hassle visitors to the point you want to avoid the beach entrances to the main pool, better at the spa entrance.
July 6, 2014
Rated 4 out of 5 by rcalzada I recommend it it’s a beautiful place
When I called in and sent the reservation request I almost canceled because it’s like they are doing you a favor or that you are not someone that qualifies to go to their hotel.
I called them several times and sent several emails, I receive better service for a $20 daily hotel than a 4/5 star hotel.
Some friends that had already gone told me that is common that the front desk is the worst but after you pass that pain it’s a beautiful place and everybody treats you really nice
So I decided to go, and that was what I received a really BAD front desk service and not just from one of receptionists but from 3 of them it really make me felt like you are not welcome.
I did arrive early so after a 2 hour BAD experience I was finally allowed to enter and it was a complete change.
The place is beautiful, really nice room (minor problem that the air conditioner was really noisy and it had a small leak) but I preferred not to call front desk.
The pool is really big and the food was not bad,
The place is really big so you can walk and see a lot of nature and nice places,
Activities and equipment that you can borrow are in good conditions.
I will go again but always knowing that front desk doesn’t care about you and treats you sorry my French like crap.
June 2, 2013
Rated 4 out of 5 by TrinaS Had a great time
We enjoyed our week on vacation with rest and great food. We were disappointed with the inconsistency of the shuttle service. We loved the atmosphere, including the wildlife that roam the premises. We never got the drinks we ordered when we went to the buffet, but loved all the other restaurants.
July 17, 2014
Rated 3 out of 5 by Traveljunkie042 Service excellent for SPG P
We were there for six days for a destination wedding. The property did an excellent job of looking after it's platinum guests. Special shout out to Maureen, Priscilla, Sylvia and Nelson.
Unfortunately service is not enough for some of the areas that need improvement:
Rooms - well appointed rooms. Queens would be much better than double beds and it should be standard to have full length mirrors in the room.
Not sure why there was never any paper or pens in the rooms.
Pool - nice size pools. Not very kid friendly given the depth of most of the pool was over 4 1/2 feet.
Food - as expected food at an all inclusive is average. What is not expected is the shortage of service staff in both the buffet and sit down restaurants. Always had to keep asking for coffee refills in the am and wait times in the restaurants were long. Food in the restaurants was disappointing as was the lack of local Costa Rica cuisine. It was also disappointing that tables of more than 4 had to make resos 4-5 days in advance.
Not sure why an all inclusive resort would close restaurants by 11pm. Where is anyone going to go? Other than the bar, there was nowhere to go for drinks or a late night snack other than room service which defeats the purpose.
Beach - having a disclaimer inside saying you are at your own risk is a cop out for the property when the beach is less than 20 feet away. The currents can get rough and unsafe for young children who are innocently playing. At the very least a flag system should be used warning simmers of dangers.
Overall, it's a nice property and while the concierges were excellent, it would not be enough to bring me back.
December 3, 2013
Rated 1 out of 5 by beastos2012 Construction Nightmare
The early morning noise of construction workers greeted you most ever morning. The disorganization of the management was evident every day. The staff was ill prepared for english speaking guests. The rooms were not cleaned daily. Our bathroom was dirty most of the stay. The offered restaurants were closed on certain days, so you couldn't make reservations. The only bright spot was three employees that we had the pleasure of meeting, which management should promote to higher level positions. Jimmy, the head waiter in the italian restaurant, his assistance Louise' a young man who also worked the buffet breakfast most morning who were both outstanding. Maylania, who worked in the Mediterranean restaurant. Her work ethic was exceptional and her attention to detail was a breath of fresh air. I would hope that improvements will be made, but if not I can not in good faith recommend this hotel to anyone.
The overall experience was unsatisfactory.
I believe the training of the staff to handle international guests was very weak, communication was very difficult, just to get a wash cloth. The people outside of the hotel were very friendly and made you feel very safe. The country was beautiful, but these accommodations took something away from the trip. We have stayed at RUI Palaces, so I guest our standards were set very high, because their hotels and management provide the highest level of service to all international guests.
January 22, 2012
Rated 4 out of 5 by BlkBetty Just beautiful...
This is an all inclusive resort and it’s a huge property. My first impressions were this resort is for newlyweds and families. You could see that was the majority of people here. Didn’t see any singles or “friends” traveling together. That said, we still had a good time!
They gave us an upgrade to one of the Presidential suites. It was VERY nice and VERY big. It's at the ocean end of the resort and has an ocean view. Nothing is ocean front since it's a public beach.
They had a special check in area for the Royal Beach Club "rooms" and assigned us a personal Concierge for the week. His name is Bergen and he's been wonderful. Always calling us by name, very personable.
They have a family pool area closer to the ocean end of the resort and the Royal Beach Club pool for adults and Royal Beach Club patrons only. That's a nice pool!!! The service there is noticeably different than that the regular pool area, however it's not bad at the regular pool. It’s much quieter if you’re looking to “relax by the pool” instead of hearing a lot of people talking and kids playing!
They have 5 different restaurants. The food has been good. Not spectacular, but good. We've eaten Latin, Italian, Asian and Mediterranean. The breakfast buffet is out of this world though. Delicious and so much to choose from. If you’re in the Royal Beach Club, they have a separate breakfast buffet that, like the pool area, is significantly more quiet.
The minibar items are included, but they’re not stocked like a minibar at a regular hotel where you have to pay for everything individually. Just drinks, no snacks. They fill it once a day - you pay additional if you want it replenished more than once a day.
We did a 3 hour spa treatment yesterday - massage, mini facial, manicure and pedicure - that was $500+ and it was VERY disappointing. The massage was probably one of the worst I've had and the mani/pedi were equally bad. It was such a waste of money. Save your money and get a hour long massage on the beach by a local for $20.
The wi-fi was spotty around the resort. In the room it would work fine and then 2 ft away you couldn’t get a signal. And s-l-o-w. We were in the middle of the country prior to this and they had lightening fast internet compared to the Westin. That was disappointing.
Overall we had a great time. Not sure I’d come back here specifically, but if I did, I’d consider staying here again.
August 5, 2013
Rated 1 out of 5 by Jackie28890 Horrible experience
First off, Costa Rica is a gorgeous country; if you want to experience it don’t come here. The photos on the site are very misleading. The beach is horrible, the staff isn’t very accommodating, and the royal beach club is a waste of money. None of the rooms here have an ocean view; it’s a very large place so expect to do a lot of walking as the shuttle service is very poor. The golf course was at least nice. I was very disappointed in my vacation here and would not recommend this hotel to anyone.
August 26, 2012
Rated 3 out of 5 by Superron Service
Service was very eraditc. At the French restaurant it was horrible. Getting pizza could be an adventure. There were some exceptions. Andres at the family pool,Christian at Corola and the Mediteranian restaurants, and Daisy at the Mediteranian were exceptional. They were on top of everything. No one was rude, but service was slow. Not sure if there was a language problem or if they just weren't aware of what their jobs entailed. Sometimes the help seemed clueless. Their pleasant attitudes helped but it was frustrating.
April 25, 2014
Rated 4 out of 5 by BabsBlue Awesome Resort
This is a beautifully landscaped, well maintained resort. The staff was kind, happy and eager to serve. I loved all of the coati, monkeys, iguanas, birds and beautiful trees on the property. The only negative was that the food was just okay. We rented a car for one day to see the country. There are really no public attractions very close to the resort. We drove 4 hours to Arenal Lake /Volcano- gorgeous country but roads were under construction...not pleasant. I could have stayed in the resort all week and been totally happy.
December 26, 2013
Rated 3 out of 5 by lovesCostaRica Generally nice
Generally, the Westin is a nice hotel with lovely rooms and well-appointed grounds. There are sufficient activities to keep families occupied. Your Candelas and Faisanellas restaurants are world class. However, the Mitras breakfast buffet is very disappointing. Although there is a large variety, quantity doesn't mean quality. Most people walked out after one plate.
June 12, 2014
Rated 5 out of 5 by Terriber Wonderful All Inclusive
My family of four just spent a week at the Westin Playa Conchal, for our second summer in a row, and we were once again really happy with the hotel and all of its amenities. Our rooms were clean, spacious and we LOVE the beds! The pool is beautiful and very well maintained. Very close proximity to a wonderful beach. We ate at four of the five all-inclusive restaurants and were thrilled with our service and food at all. The bartenders at all four bars we frequented did a great job. Our service by all staff was amazing. We also took advantage of the free kayaks and bicycles and were extremely pleased with those as well. Overall excellent experience and we would love to return!
July 24, 2014
Rated 4 out of 5 by BJL2014 We had a wonderful time and would recommend!!
Overall we had a fabulous time and all staff were accommodating and wanted to see everyone happy. Beach and pool are great. Activity center staff were great. I especially loved the swim up bar. The bar service staff throughout the resort is wonderful. The cleaning staff could do a slightly better job. (clearing room service trays-left for 2 days until we called; it happened 2 times, prior guest's bobby pins found, did not leave new activity newsletter each night in room, and did not refill the frig with new soda each day). Wished dinner reservations times were easler to get other than 6 and 9 if we did not make them early enough. Food was great. I would recommend this resort and would want to come back again.
August 3, 2014
Rated 4 out of 5 by Deanna305 Beautiful resort but staff needs help
We called room service a few times over our stay where some requests were just flat out ignored and/or took hours to complete. I thought staying in the Royal Beach Club towers was suppose to be an upgrade, especially since I paid for attention I never received. The staff was unresponsive and acted like they could care less about service. When we checked out they tried to make us pay for services that were already paid?
August 19, 2014
Rated 4 out of 5 by ZJVA Enjoyable Birthday
I went with 3 others to celebrate my birthday (end of June 2014). I arrived on my birthday and was automatically upgraded to the Royal Beach Club tower room. I was slightly disappointed with the room because the bathroom hardware was tarnished and it needed a paint job (room 2119). However, Westin's heavenly bed always lives up to its name. Overall the service was excellent. David and Andres took excellent care of our needs and were always available when we called. The pool at the Club is very quiet and clean. Unlike the general pool, we did not have to worry about giving our room number for towels. The only disadvantage was that we were far from the beach and the restaurants. However, the restaurants were great and the staff were very pleasant. We had my birthday dinner at the Italian restaurant and they sang Happy Birthday in Spanish and English! The other nights we ate at the Latin Restaurant and the French Restaurant. I was not impressed with French restaurant - average food; however, the Latin restaurant's menu was delicious! Please remember to get Champagne with your meal and the watermelon mimosas are divine!
We took a tour to Vendara (with TAM), which was a fun adventure. It was a 2 hour ride from the hotel, but worth it. There was a horse back ride up the mountain and zipline (10 lines), volcano mud bath, hot springs pool and a delicious 4 course meal. We arrived during rainy season; however, it only sprinkled a couple times during our stay. It was overcast and humid, but the pool and beach were fun.
We also went to Tamarindo (bus ride sponsored by the hotel). The cost was $10 roundtrip. It was a 30 minute ride each way and pick up was in 4 hours. That was enough time to visit the shops and eat lunch or dinner.
July 3, 2014
Rated 3 out of 5 by DQBQSQ lots of hassles
arrived to a beautiful hotel. our room was nice except for problems with the air conditioning. It was extremely hot outside and the room was uncomfortable. A person attempted to fix the problem to no avail. We couldn't get restaurant reservations unless they were extremely late i.e. 9pm ( we have child) Everything was booked. We also had a hard time finding a place to sit by the pool for our group. There were club towels on many of the chairs. When you walked around the pool area there was animal feces in a few areas which was never picked up. One of the toilets by the pool would not flush and the bathroom in the main lobby on one evening had no water. A gentleman showed up on the evening before we were departing to let us know he would be our personal driver and attendant. Three people in our family got sick on the day before we were leaving. Service in general was pretty quick and people were friendly.
May 6, 2014
Rated 5 out of 5 by misha14 Family Vacation
We just came back from an amazing stay at the Westin (June 21-28). We were a family of 3 (12 yr old son). And we went with a family of 4 (kids 12 and 10). This trip was booked since Nov. 2013. So I read all the reviews.
Arriving into Liberia - our lugguage was waiting for us right away and so was Swiss Travel. So we were at the hotel within 1 hr. Checking in took awhile only because we were trying to get rooms closer together and the welcome mojito went down so fast. We ended up switching after the first night. Beds are soft, if you have a bad back. You have to stay by the pool, get the deluxe junior suite with a balcony. I heard that Royal Beach club also got very wild that most were hanging out at the regular pool.
Restaurants - make reservations right away. We were a little puzzled as to how empty the restaurants were and how many families were shut out of reservations. I do know that there were a few large parties, so I'm assuming staff can only handle a certain amount. Our favorite was the Asian (fastest service) and Mediterranean (make sure to request a table overlooking the pool). Sorry to say we were disappointed in the Latin American restaurant. Italian was good. French - horrible and it's in the lobby, no ambiance. And can get very warm. Buffet is fine, lots of choices. Make sure to sit under a fan to get an extra breeze. For Lunch, go to the restaurant right by the pool. Great salad w avocado and hearts of palm and hazelnut ice cream.
Wine: it was fine, and chilled. Beer - if your a beer drinker, forget it, Imperial tasted like bud light. But go with all the frozen drinks and mojitos. They have great non alcoholic drinks.
Excursions: We went with Swiss Travel, kids were FREE. You can't go wrong with Eric Garcia either, and he's right there on the beach. As for the beach, it's public but not an issue. The beach isn't that nice. We have nicer beaches in Florida.
The Westin offers a lot of activities, my favorite was water aerobics. I heard Yoga at 8am on the beach was amazing. They also offer Kayaking, snorkling, biking for FREE. My son had his own snorkling gear, which helped as he didn't have to return it after an hour.
WESTIN STAFF - Amazing! They go out of their way to make sure everything is taken care of. Housekeeping - also great, only 2 days we had to call when our room wasn't clean. The bartenders are the pool were great, always try the drink of the day. They also treated the kids very well. One suggestion is bring a flashlight to help you at night find your way back to your room. It gets dark very early and lighting isn't that good. The only complaint that I tried to address was there was a wedding party who drank way to much. This was not the resort for this type of behavior. I spoke to Carlos (manages groups) but he never got back to me and issue continued. We met a great group of people and all the kids were very well-behaved.
July 2, 2014
Rated 5 out of 5 by Show94 One of the most amazing SPG properties
This place is amazing and the staff were incredible. Special thanks to David and everyone at the Royal Ocean Club.
November 18, 2012
Rated 4 out of 5 by Korakijd Amazing Experience
We just returned from Costa Rica and had an amazing stay at The Westin in Playa Conchal. Our butler, Erik, was amazing and met all of our needs. The beverage and food was great and they had a great assortment of restaurants to try out. We are not big buffet people, but the Mitra Buffet exceeded our expectations. We definitely recommend using the travel company inside of the resort (Swiss Travel). They are friendly and VERY reliable. We booked an excursion through a company not associated with the hotel and were cancelled on the day of. Our only complaint is that when you call for a ride (the resort is HUGE and requires a ride to avoid long walks in the heat), you usually have to wait a long time for the ride to come (after calling multiple times for a ride). All in all, we had a wonderful experience and would highly recommend this hotel to anyone traveling to Costa Rica.
August 13, 2014
Rated 4 out of 5 by KKayser Thanks to Tri!
Great place to visit with incredible hospitality. One employee especially, Tri at the front desk, is an outstanding individual. His professionalism is the best I've ever come across in my travels as a platinum member of spg. He went above and beyond to make sure our visit was a memorable one. Thanks, Tri! We'll definitely be back.
September 6, 2012
Rated 5 out of 5 by Todd0069 Our Wonderful Wedding Experience
This was our second visit to the Westin Conchal and without any doubt the best experience we have ever had. Not only was this a vacation but more importantly it was our wedding. We had 40 people that attended. I can assure you that all agree with our review.
From the very start our Wedding Coordinator Yoel was very professional, always quick to respond and accommodating to every little detail. He guided us thru the entire process of setting up the wedding/reception and even helped us with things he was not responsible to do. BUT it wasn’t until we arrived at the property that we realized Yoel was going to make our wedding one to remember. He was there when we checked in, he spent extra time going over the details of the wedding and the reception with us, he checked in every day to see if we needed anything and he always made it happen. He is the perfect person to coordinate weddings at the Westin. Yoel! Thanks for making our wedding day special.
Equally deserving was Bergen our Concierge. Every single request I made, happened!!! From the chairs outside our room, to the special requests we made in our room, to taking care of my mother when she needed transportation thru the resort, to the night of the wedding when he stayed over after his normal work hours to take pictures, to being at the reception party and making sure everyone was comfortable, to dealing with a security issue (which I must say he was blamed for and had nothing to do with). Awesome job Bergen!
Overall the Westin Conchal was absolutely perfect!
Your property is gorgeous, the golf course unbelievable, the pool was awesome, the waitstaff perfect and the food to die for…
Between Yoel and Bergen they made this Vacation/Wedding experience one that we will remember for the rest of our lives. My heart goes out to such wonderful people that represent your resort.
Todd & Katrina
June 4, 2014
Rated 5 out of 5 by Nikki02 Excellent Vacation!!
We had the best vacation ever!! We will be returning next year with our children.
August 18, 2014
Rated 5 out of 5 by emc2ehv Great Crew!!
We had a great stay at this location. Service makes all the difference. The staff was very nice and genuinely helpful. The dining options are great and the facility was green and clean. They have great daily activities for both kids and adults. The Spa was very nice and they had some great promotions while I was there.
September 24, 2013
Rated 2 out of 5 by Austin23 This resort should not be ranked as a category 7
My husband and I went to Costa Rica looking for a relaxing vacation after just having twins in January. We were woken up 4 out of 6 nights due to our air conditioner going out. While this is an all inclusive resort, the staff is very slow to respond which we assume is a method to control costs.
July 26, 2013