Rated 1 out of 5 by Lopper04 Be very careful
If you like Coati's running all over the pool deck stealing your bags and scavenging anything and everything, if you like small uncomfortable rooms, if you like to be welcomed on the beaches by locals scamming your $$ and gas powered jet ski's disturbing the beautiful beach waters, if you children like to be confined after 6:00pm because the pools, beaches, game centers are all closed than this is the place to be. I have never been so dissatisfied with an all-inclusive resort in my life. My family and I have been to all-exclusive in Turks, Mexico, Aruba, Puerto Rico, St, Lucia, and have never been disappointed until arriving at the Westin. My wife and I tried to go for a cocktail in the early evening near the buffet restaurant but were surprised that there was no seating available. You know the saying happy wife happy life; didn't happen until the day we checked out. Dining was average, room service was a joke. David from the Family club area was the only Westin employee that really took care of us. THANK YOU DAVID, for making sure the coati’s didn't steal our stuff, you made our stay tolerable.
BE VERY CARFUL FUTURE GUESTS!!!! The pictures on the web site are for the adult area and look amazing, you will be disappointed.
August 30, 2014
Rated 1 out of 5 by beastos2012 Construction Nightmare
The early morning noise of construction workers greeted you most ever morning. The disorganization of the management was evident every day. The staff was ill prepared for english speaking guests. The rooms were not cleaned daily. Our bathroom was dirty most of the stay. The offered restaurants were closed on certain days, so you couldn't make reservations. The only bright spot was three employees that we had the pleasure of meeting, which management should promote to higher level positions. Jimmy, the head waiter in the italian restaurant, his assistance Louise' a young man who also worked the buffet breakfast most morning who were both outstanding. Maylania, who worked in the Mediterranean restaurant. Her work ethic was exceptional and her attention to detail was a breath of fresh air. I would hope that improvements will be made, but if not I can not in good faith recommend this hotel to anyone.
The overall experience was unsatisfactory.
I believe the training of the staff to handle international guests was very weak, communication was very difficult, just to get a wash cloth. The people outside of the hotel were very friendly and made you feel very safe. The country was beautiful, but these accommodations took something away from the trip. We have stayed at RUI Palaces, so I guest our standards were set very high, because their hotels and management provide the highest level of service to all international guests.
January 22, 2012
Rated 4 out of 5 by Rich8285 Amazing service and great property
The Westin Playa Concha Resort & Spa
Upon arrival we were promptly and warmly welcomed curbside. The bellman took responsibility for our bags and walked us to the front desk to check-in. We were immediately welcomed to the hotel by Eder who was very pleasant, helpful and checked us in with efficiency. As we stood at the check-in counter a waiter handed us each a refreshing cold drink, a very nice touch. We asked Eder for recommendations on the restaurants at the property and he gave us both the official response “they’re all wonderful” that you hear everywhere, and when pushed a touch, he also gave us his personal (which he clearly identified as his personal) opinion. This kind of honesty is so welcomed by guests. We’re smart enough to see through the “fake” answers. We came away from the check-in process impressed already with the staff, and Eder in particular.
(Note: you can’t make dinner reservations after 4pm, so if you arrive after this time and would like to eat somewhere other than the International Buffet, you need to call before arriving and push them to allow you to make reservations at least for the first night – they’ll tell you that you can’t make reservations in advanced, but pushed they will take them.)
Next an opened-air shuttle whisked us to our room. The rooms are call bungalows and appear to be 8 rooms per building. The room was attractively decorated and appeared to be in good condition, at first. I was a bit surprised that the bellman that took us to our room and handled our bags also felt the need to check and make sure everything worked. I’m guessing he does this, as more often than not something is wrong. In our case we’re glad he did check. The refrigerator was not working or stocked, the key slot used to turn the lights on didn’t actually require the key to work, a light bulb was out and the clock was not set to the correct time.
The bellman called maintenance and they showed up in less than 5 minutes! Wow, great response time! Unfortunately the repairperson told us the refrigerator was working and that the product inside was warm simply because it was just restocked (funny since the bellman had told us 5 minutes earlier that it was not stocked and he would send someone to stock it). The repairman left and the person assigned to refill the refrigerator showed up a couple minutes later. We expressed concern about the refrigerator not working. He called maintenance for us and although we don’t speak Spanish, we’re pretty sure maintenance told him they had already checked it and that it was working. He could tell we were still concerned and to his credit he took things into his own hands, pulled the unit out and loaded it into his beverage cart and brought us a new one. Restocked it full of beverages and confirmed we were happy. Although you hate to deal with things not working 5 minutes after arriving in our room, thanks to a great restock person all was well and we were moving forward again with our visit.
(Note: This property is showing it’s age, a higher quality maintenance program would go along way to improving this property and its appearance. Mismatched concrete patches, bent or chipped lighting, and electrical outlets that were not secured tightly to the exterior walls were common throughout the property)
The pools are beautiful, the restaurants have been recently updated and there are lots of activities. The beach is also very nice and large. You do have to navigate the local vendors that are stationed directly outside the gates to the Westin, but they are not pushy and common in this area. If you want a massage for $20 you have lots of options. There are also water-crafts of all types that you can use or in some cases rent. The beach was very clean and well kept.
The room design was ok. It was very open and if you and your significant other aren’t on the same except sleep schedule it’s a bit hard to be respectful of the one wishing to go to bed earlier or sleep in. The room design does allow for an easy fix however if the hotel wishes. A simple curtain of some type could easily isolate the bed area a bit from the balance of the room. This would have made a big difference for us. A night-light would also be helpful given there are two steps down from the bed area to the bathroom. Loved the over-sized shampoo and lotions. Finally someone got this right! And the bed was so comfortable, a dream to sleep on for sure.
The food at this all-inclusive was excellent. The portion sizes were great and the food was very fresh. With the exception of the bee’s (lots of bee’s) that surrounded the poolside bar, the drinks were very good as well.
The staff is the shining diamond at this property. The level of service (minus the one maintenance person) was top notch, world-class at every turn. The hostess, Cinthia was wonderful from the first night at dinner at the Asian Bistro until our final breakfast. I was impressed that she offered us the choice of two tables at dinner, a 2 top and a 4 top. This is a really nice touch that is rare. Another call out goes to Fernando, a waiter we had for dinner one night and then for lunch a couple days later. He remembered our names and even what we like to drink. Amazing considering this is a large resort with lots of guests. There was no question that he cared, took notice and wanted us to feel important. This type of service was common at this property and I wish I had captured more names. One other that comes to mind was Albin who took care of us at the CaraCola (poolside restaurant). Even the young lady working the towel shack was great, taking the time to explain the towel control card in detail with a smile.
The staff at this property is top-notch. Some of the best I’ve ever had the opportunity to enjoy, and I rarely find this to be true. In fact I reviewed another 5 star property recently that should send their staff to stay at the Westin to see how it’s really suppose to be done.
Opportunities for improvement – 1) Overhaul the maintenance staff and improve the quality of repairs. 2) Create an environment in the rooms that would work better for people that would like to sleep on slightly varied scheduled. This is a simple fix that would be a big upgrade to the rooms. 3) Add a make-up mirror for those of us who wear contacts – or make-up. 4) Offer Wifi for free throughout the property. The days of charging $15 per day are over, long ago over. And even if you do pay, you need to switch back and forth between the room and the few areas were Wifi is provided for free … this is a pain. 5) Add some additional English speaking TV channels. There’s only one and it gets old after a while. 6) Add more lighting in the coffee bar within the room, super dark even once the light bulbs were replaced.
Overall I would recommend this property and primarily due to the outstanding service provided by the staff. They anticipated your every need.
~ Reviews by Rich
July 20, 2014
Rated 4 out of 5 by BlkBetty Just beautiful...
This is an all inclusive resort and it’s a huge property. My first impressions were this resort is for newlyweds and families. You could see that was the majority of people here. Didn’t see any singles or “friends” traveling together. That said, we still had a good time!
They gave us an upgrade to one of the Presidential suites. It was VERY nice and VERY big. It's at the ocean end of the resort and has an ocean view. Nothing is ocean front since it's a public beach.
They had a special check in area for the Royal Beach Club "rooms" and assigned us a personal Concierge for the week. His name is Bergen and he's been wonderful. Always calling us by name, very personable.
They have a family pool area closer to the ocean end of the resort and the Royal Beach Club pool for adults and Royal Beach Club patrons only. That's a nice pool!!! The service there is noticeably different than that the regular pool area, however it's not bad at the regular pool. It’s much quieter if you’re looking to “relax by the pool” instead of hearing a lot of people talking and kids playing!
They have 5 different restaurants. The food has been good. Not spectacular, but good. We've eaten Latin, Italian, Asian and Mediterranean. The breakfast buffet is out of this world though. Delicious and so much to choose from. If you’re in the Royal Beach Club, they have a separate breakfast buffet that, like the pool area, is significantly more quiet.
The minibar items are included, but they’re not stocked like a minibar at a regular hotel where you have to pay for everything individually. Just drinks, no snacks. They fill it once a day - you pay additional if you want it replenished more than once a day.
We did a 3 hour spa treatment yesterday - massage, mini facial, manicure and pedicure - that was $500+ and it was VERY disappointing. The massage was probably one of the worst I've had and the mani/pedi were equally bad. It was such a waste of money. Save your money and get a hour long massage on the beach by a local for $20.
The wi-fi was spotty around the resort. In the room it would work fine and then 2 ft away you couldn’t get a signal. And s-l-o-w. We were in the middle of the country prior to this and they had lightening fast internet compared to the Westin. That was disappointing.
Overall we had a great time. Not sure I’d come back here specifically, but if I did, I’d consider staying here again.
August 5, 2013
Rated 5 out of 5 by AtWestinImHappy You need to stay at least a week!
We had a wonderful, albeit short, stay at this property. The wealth of options available in terms of dining, recreation, and entertainment is awesome. We especially liked eating lunch at Spirula. The lobby staff was incredibly helpful. I had the unfortunate experience of leaving my passports at the lobby, and a camera at the Mitra buffet. In both cases, the staff was extremely helpful, efficient, and effective in getting my belongings back to me. My only wish is that we had stayed longer than 3 nights. I would have preferred to stay 1 week.
August 13, 2014
Rated 5 out of 5 by FrankKim2014 Overwhelming Service and Value at Every Turn at Westin Playa Conchal
What can I say about this experience here in August at your Westin Hotel in Guanacaste Costa Rica. The property was immaculate, the value of the All-Inclusive extremely strong compared to other properties I have visited on vacation. Rebecca in the Royal Beach Club did an amazing job. Yovan the Front Desk Manager insured we were taken care of during our ENTIRE stay. I saw him personally 7 times during our stay. He went out of his way to say hello, personally give us information vs. calling our room. The pools, both the Main Pool and the Royal Beach Club pool were immaculate and the service by all bartenders and restaurant personnel was highly professional. We ate at every restaurant (all 7 of them) and we were not sure which one we liked the best. They were all very good. Our favorites were Mitra Buffet, Spirula Pizza and Pasta and the Mediterranean restaurant. The chef came out BOTH nights we ate at the restaurant and talked to our table to see if everything was fine. The Mitra bar was airy and relaxed and the entertainment every night was very good and very different every night. Both David's at our Tower 2 Building were so attentive. The three bartenders at the Mitra were amazing. All the bartenders at both swim-up pools were outstanding. The Car Services associated with the hotel were very prompt and responsive. The golf course was awesome. We played there our last day. It was so convenient that the golf shop and 1st tee was right at the lobby and convenient to jump out and play a round of golf. The course was in excellent condition and the views of the Pacific Ocean stunning. The wildlife on the property that we saw daily was so great. The Howler Monkey's, the Iquana's and the Pizotes were awesome to see every day. The beach was just stunning. As nice as Grand Cayman but a greater feeling of the topics and jungle. The trails around the hotel were fun to take hikes. Just a Class AAAA experience all around. We will be back very soon to do more Rain Forest and Volcano tours. The daily activites on the property was awesome as well. Billiards tournaments, sushi making class and yoga on the beach and many more activities. Just love this place. And my wife and kids all loved it as well. Said it was the best vacation they have ever been on!
August 23, 2014
Rated 5 out of 5 by Cassie1428 Relaxing and beautiful landscapes
Loved our honeymoon. The food was delicious and we really enjoyed sitting by the pool. The staff is also very friendly. The beach is a hidden gem and plenty of excursions to do.
We plan to visit this resort again in the future.
December 2, 2014
Rated 4 out of 5 by Girlsgetaway925 Relaxing
I must say this place was great. Being part of the royal beach club I think more should be offered. I've visited several resorts with VIP services that there is no need for reservations. No one wants to be bothered with calling to book reservations and being told no. Either way our stay was wonderful. At night it's pretty dark n property becomes confusing. Considering the wildlife that's there you want to be able to see what's around. The guys who drive the carts are so sweet .
August 17, 2014
Rated 4 out of 5 by BabsBlue Awesome Resort
This is a beautifully landscaped, well maintained resort. The staff was kind, happy and eager to serve. I loved all of the coati, monkeys, iguanas, birds and beautiful trees on the property. The only negative was that the food was just okay. We rented a car for one day to see the country. There are really no public attractions very close to the resort. We drove 4 hours to Arenal Lake /Volcano- gorgeous country but roads were under construction...not pleasant. I could have stayed in the resort all week and been totally happy.
December 26, 2013
Rated 3 out of 5 by Superron Service
Service was very eraditc. At the French restaurant it was horrible. Getting pizza could be an adventure. There were some exceptions. Andres at the family pool,Christian at Corola and the Mediteranian restaurants, and Daisy at the Mediteranian were exceptional. They were on top of everything. No one was rude, but service was slow. Not sure if there was a language problem or if they just weren't aware of what their jobs entailed. Sometimes the help seemed clueless. Their pleasant attitudes helped but it was frustrating.
April 25, 2014
Rated 3 out of 5 by wanbing restaurant reservation system and internet connection
I found my experience was great overall except the following two areas:
The concierge staff upon our arrival was not attentive at all when we tried to make reservation at one of the restaurants. I felt that he was trying to convince us to eat at the buffet instead. He was not helpful at all to try to find space for us at the restaurants. I understand there is only one lady in the whole resort to handle restaurant reservation from 8:00 to 4:00. But i don't feel like stressing out to reach her to reserve a table. Is there a better system to satisfy the guests' request?
I paid $15 a day for the internet but only can connect for the first 1.5 hours.....I gave up after the line went dead.
I do want to complement the two fitness staff who taught the fitness classes. Very friendly, very energetic, and understanding.
August 4, 2014
Rated 5 out of 5 by PeakTek78 Top Notch
I'll keep this short and sweet. I'm somewhat of a hotel snob and typically have expectations that are difficult to meet. The Westin in Costa Rica not only exceeded every single one of my expectations, it blew them out of the water. This place is amazing. I highly recommend upgrading to the Royal Beach Club. It is a mathematical certainty that I'll be returning to this resort - hopefully sooner rather than later.
August 24, 2014
Rated 2 out of 5 by Daniela55 Not representative of the Westin brand
I understand this was recently made into a Westin resort (within the last 2 years I believe) and to sum up our experience, they have a long way to go to live up to the Westin name. At check in, we were confronted with a very hectic lobby with large tour buses unloading and loading passengers and luggage lined up in front of the entrance steps. The front desk staff was not very welcoming and hurried us through the process. We were told we had to make dinner reservations for our 3 night stay immediately, so the front desk staff handed me a phone without any explanation of our options. The only reservations available were at 6pm or 9pm at any of the restaurants. I later learned this was because there were many very large corporate groups staying there at the same time. I found check in to be very jarring and the opposite of a typical Westin welcome. The room was clean, however, unless you had the a/c turned very cold, there was a faint smell of sewage. The room layout was also quite odd. There was some wasted space in an area that may have been a kitchenette under the previous management (?), and a few steps up to the bed that were a bit treacherous in the dark. The pool area was very large, but at either end they played annoying and loud music, so it was hard to find a quiet spot. This resort caters to larger groups, so it was a constant party at the pool from opening to close. If that is what you are looking for in your vacation, then you will have a blast, but again, I found the whole pool experience to be counter to the Westin brand. We ate at Mediterra, Bamboo, Cauri for dinner and Caracola (sp?) and Spirula for lunch. The food was sub-par and there were some fairly pathetic attempts to include the Westin Superfoods menu items. There were almost no vegetables available on any menus, and if they included them they were absolutely doused in butter and salt. We asked for some very basic substitutions - e.g. no cheese or no mayo, and these requests were not honored. I think this was because of the language skills of the staff, but I'm not sure. There were some extremely warm and courteous people working there, but the majority of the staff had a poor attitude and their friendliness felt forced. The beach was beautiful, but the minute we walked out of the gates past the pool to enter the beach, we were greeted with vendors asking if we wanted to buy various excursions and trinkets. There were also plastic cups from the bar littered everywhere which was such a shame. I understand this is a public beach, but the Westin should encourage its guests to keep the beach clean for the benefit of everyone, since it was clear the cups were from the pool bar. We found someone unaffiliated with the resort to set us up with beach lounge chairs far from the entrance to the resort and in the tress for shade which was lovely. The highlight of our stay was our golf round. The course was beautiful, the price for twilight golf was very reasonable for the caliber of the course, and we had the place to ourselves. There was no cart snack service through. We did not use the spa. We felt this resort could have been anywhere - there was nothing especially Costa Rican about it. Perhaps changing this from an all-inclusive would fix some problems we found with the service, quality of the food options, and the clientele it attracts.
April 14, 2013
Rated 4 out of 5 by Tennislvr Friendliest staff possible!
The staff was amazing at every level. Warm, helpful and eager to make a memorable experience. The service to the room was inconsistent, spotty turn down service, housekeeping as late as 5 pm. Restaurants were all nice,food very fresh, only exception was Faisenella. Activities staff was exceptional, the fitness center classes by Jose were great/ Beach yoga at 8am. wow!
Would have preferred access to all the pools, sometimes the family/main pool got a little wild at the bar for younger kids to be exposed to. Tennis courts are the only subpar facility in the resort, desperate need of an overhaul.
Rooms are nice and comfortable and the resort is very eco-centric. The beach is somewhat narrow and the locals do hassle visitors to the point you want to avoid the beach entrances to the main pool, better at the spa entrance.
July 6, 2014
Rated 5 out of 5 by Washins Birthday Visit
Hubby and I had a great relaxed stay. I enjoyed my birthday. Nov
November 28, 2014
Rated 3 out of 5 by Corrine13 Beautiful setting with some drawbacks
Beach, pool and restaurants are great!
The rooms have a little privacy as far as bathrooms with NO doors to shower and sink areas.
There are a limited number of chairs available on the beach so you better get there very early and even then they could be taken.
Reservations for restaurants are also very competitive.
Then wine and alcohol are the very cheapest brands.
August 8, 2014
Rated 5 out of 5 by Show94 One of the most amazing SPG properties
This place is amazing and the staff were incredible. Special thanks to David and everyone at the Royal Ocean Club.
November 18, 2012
Rated 4 out of 5 by Nifi Fantastic staff
Staff is excellent!!! Only the best can be said about their attitude, responsiveness and efficiency.
Food and Beverage: All juices are diluted. Very big disappointment for a 5* resort!
Bathrooms lack solid door in room, lack of privacy. Many guests talked about this issue.
August 16, 2014
Rated 4 out of 5 by pany Enjoyed our stay
While overall our experience was a good one, we were very disappointed that the pool closed at 7:00 pm and the only bar you could access other than at a restaurant was in the lobby. All staff we encountered were very friendly and nice!
August 19, 2014
Rated 3 out of 5 by DQBQSQ lots of hassles
arrived to a beautiful hotel. our room was nice except for problems with the air conditioning. It was extremely hot outside and the room was uncomfortable. A person attempted to fix the problem to no avail. We couldn't get restaurant reservations unless they were extremely late i.e. 9pm ( we have child) Everything was booked. We also had a hard time finding a place to sit by the pool for our group. There were club towels on many of the chairs. When you walked around the pool area there was animal feces in a few areas which was never picked up. One of the toilets by the pool would not flush and the bathroom in the main lobby on one evening had no water. A gentleman showed up on the evening before we were departing to let us know he would be our personal driver and attendant. Three people in our family got sick on the day before we were leaving. Service in general was pretty quick and people were friendly.
May 6, 2014
Rated 5 out of 5 by Leela49 Excellent All-Inclusive Resort
Having been at several all-inclusive resorts The Westin has been the best by far. All the restaurants offered a variety of selections and had beautiful presentation. Took a few excursions and relaxed by the pool. Everyone was very friendly and extremely helpful.
August 6, 2014
Rated 5 out of 5 by Silvio1 Very good
Been all over the Caribean and this resort is as good as it gets. The food was better than average, the location was spectacular and the entire vacation was a pleasure.
August 18, 2014
Rated 4 out of 5 by RJL2014 Excellent food, great comfort
The resort is a beautiful place in a beautiful area of a beautiful country. The shower temperature wouldn't get particularly hot, and the air conditioning wouldn't get particularly cold, but every other aspect of our stay, ESPECIALLY the food, was great. Highly recommended.
November 20, 2014
Rated 4 out of 5 by TrinaS Had a great time
We enjoyed our week on vacation with rest and great food. We were disappointed with the inconsistency of the shuttle service. We loved the atmosphere, including the wildlife that roam the premises. We never got the drinks we ordered when we went to the buffet, but loved all the other restaurants.
July 17, 2014
Rated 5 out of 5 by LeoTiger99 We had a great time
We were total 17 family members. Except we were disappointed we were not served Premium liquor drinks, even though our travel agent confirmed us that our package includes such package, for other services, we were very happy.
Everything was great and enjoyable.
July 29, 2014
Rated 5 out of 5 by K2P2 Great Location
Thoroughly enjoyed our vacation. Staff was friendly and great with our baby. Only down fall was ++ animal excrement on the pathways. Loved this resort, have been twice and would come again if the opportunity presented itself.
July 31, 2014
Rated 4 out of 5 by KKayser Thanks to Tri!
Great place to visit with incredible hospitality. One employee especially, Tri at the front desk, is an outstanding individual. His professionalism is the best I've ever come across in my travels as a platinum member of spg. He went above and beyond to make sure our visit was a memorable one. Thanks, Tri! We'll definitely be back.
September 6, 2012
Rated 5 out of 5 by emc2ehv Great Crew!!
We had a great stay at this location. Service makes all the difference. The staff was very nice and genuinely helpful. The dining options are great and the facility was green and clean. They have great daily activities for both kids and adults. The Spa was very nice and they had some great promotions while I was there.
September 24, 2013
Rated 2 out of 5 by Austin23 This resort should not be ranked as a category 7
My husband and I went to Costa Rica looking for a relaxing vacation after just having twins in January. We were woken up 4 out of 6 nights due to our air conditioner going out. While this is an all inclusive resort, the staff is very slow to respond which we assume is a method to control costs.
July 26, 2013
Rated 5 out of 5 by starrose1856 Anniversary Trip
My husband and I visited Playa Conchal for our second and absolutely LOVED IT! We upgraded to the Royal Club and the staff was beyond amazing. They ALWAYS greeted us by our first names, everyone remembered us, even the hostess at the restaurants. The staff could not have been more friendly. They went above and beyond at every turn. One night my husband wasn't feeling so well and could not make it to one of our dinner reservations, and I went alone. The staff asked if I wanted to take a plate to my husband and wrapped it up for me. He enjoyed it, even though he didn't get to go. It was little things like this that make the staff at the Playa Conchal the BEST!! It honestly felt like home. We loved it so much, we looked into buying one of the condos located at their property, but didn't quite like anything, because if we had found something, we would have stayed. Everything was within walking distance at the hotel, we were offered rides, but we are a young couple, so we didn't need them. Honestly the BEST resort we have stayed at, and we travel quite often. I have recommended this place to everyone we know. It has been about a month since we visited, and sometimes we wake up thinking we are still there! We cannot wait to visit again. Everyone is amazing and it was a once in a lifetime experience.
July 29, 2014