Rated 5 out of 5 by KMLJ Great place to stay!
Everything was wonderful. The staff exceeded our expectations, everyone was so friendly and helpful, even if we didn't ask! We will definitely stay here again.
July 10, 2014
Rated 5 out of 5 by April13 Great Experience!
This trip was an excellent experience. We took a senior class on this trip. From check-in to check-out was a breeze. Everyone is so attentive to your needs. The restaurants are delicious. Our favorite was the Bamboo(Thai) Restaurant. It was one of the students' birthday on one night that we were there. I called ahead of time to see if they could make a cake for her. They said "no problem". She was so touched. You should definitely make your dinner reservations the day that you arrive. The pool is an excellent way to relax. It is so big that it never seems crowded. If you want to go out for any excursions, go see Erik on the beach. He will set you up on some excellent trips. Ask about a boat trip with the monkeys and crocodiles. It is so much fun! Ask Erik that Ricardo be your tour guide on this trip. You won't regret it. We did not take advantage of the spa or fitness center. If we return, we would like to do that. The rooms are very spacious and well cleaned. The refrigerators are restocked every day. Everyone is so friendly and just want to help in any way that they can. I would definitely return!!
May 5, 2013
Rated 5 out of 5 by JRspeedo Absolutely Perfect!
I thought the resort was perfect. We got married in the gazebo while we were there and it was beautiful. We brought 16 guests with us and we all had a blast. The wedding, the dinner, the music, etc...was all fabulous. Outside of the wedding, we all had a lot of fun in the pool each day but also enjoyed the beach and the excursions. The food was fantastic. All of the restaurants did a nice job and we never had any complaints about our meals.
April 30, 2012
Rated 5 out of 5 by b5r2d22 Awesome Resort!
This is my first experience staying at an SPG all-inclusive resort. I hope they have more in the future. I live in Egypt and some of the Starwood hotels have an all-inclusive package but you have to book it through a travel agent which kind of defeats the purpose for Starwood.
I can be very particular and this resort met all of my expectations. From some specific dietary requirements (due to a recent surgery) to having my car ready and waiting at the front lobby to save time the resort staff were on top of everything. I would like to specifically mention Eric a Royal Beach Club concierge as an employee who exceeded my expectations. He made sure everything was taken care of so I could spend all of my time having fun. Thanks Eric! The manager of the Royal Beach Club was also great I wish I could remember her name. She also went out of her way to make sure that I had a great time. Thank you.
As the previous reviewer said there are tons of things to do here and a list of daily activities are placed underneath your door early each morning. I too am very confused about a previous review stating otherwise.
I have never planned a vacation a year ahead of time, but I am already working on planning one next year to the Westin here in Costa Rica.
Thank you for an awesome vacation!
August 13, 2012
Rated 4 out of 5 by Gretal Eco friendly?
My husband and I really enjoyed our 4 nights with you. The property is amazing! Beach, landscape, pools, etc. Excellent!
I was troubled though by the noise & exhaust fumes from the ATVs that were near the beach and pools. I feel that jet skis also are unnecessary in such a paradise!!
We ate and drank so much of your wonderful food. I was alarmed to see that all water on your property was served in small plastic bottles. Why not pour water into reusable cups at the restaurants? Please look into all of the options available to serve water.
Thank you for asking for a review.
July 1, 2014
Rated 5 out of 5 by Traveler007 Go to this Resort
Great all inclusive resort. Better than most others. If you are platinum you will be well looked after. Finaly a resort that acknowleges platinum not just with words, but good action. The best restaurant is Italian, after investigation it seems the Chef in that particular restaurant is from Italy and a very experienced Chef from Italy. The food will speak for itself. The food in the other restaurants is good in particular French. However the only restaurant you will ever need is Italian. It is closed for breakfast to all other guests, and open to platinum members for a great breakfast. There is a whole platinum section of the resort. Value is good too. This is a must visit resort. They also look after everyone else however, a few more perks for Platinum. Go there and see.
March 19, 2013
Rated 4 out of 5 by Lauren14 Paradise!
We visited for our honeymoon and were happy that we chose to stay at this resort. We were greeted with a mojito and although our room wasn't ready (we were several hours early), we went to lunch on-site and when we were done, they had the room ready. The grounds were beautiful and very large. Most of the staff was friendly and animals were everywhere! Food was awesome...much better than I expected! My only issues was with the shuttles. I enjoyed walking the grounds during the day but if I needed to go to the lobby at night when mosquitoes were out, it was difficult to catch a shuttle. One night we had four go by with nobody on them and each driver said they weren't going to the lobby...which was annoying. Overall, we really enjoyed our stay and hope to come again one day!
July 4, 2014
Rated 4 out of 5 by DanielD Westin quality
Stayed July3-7 2014 in Tower1 of Royal Beach club. If you are traveling with no kids I would highly encourage you to do the Royal Beach club. It is so relaxing and nice over in that pool area and breakfast/lunch restaurant. The other pool is a little more active with kids, music, volleyball, etc....not bad, but not very romantic.
Overall we had a great stay. The only frustrating issue was with our butler service. I called Friday morning to make next 3 nights reservatations for dinner and those never got done, we had to make multiple calls, nobody knew what was going on, one night we had to go to buffet, etc. They got it straightened out on the very last evening, and at that point I practically had to handle myself. It is what it is, but I feel like there's some miscommunication going on between Royal Club concierge and butler.
Only other suggestion is to have the next days activities paper in your room during turn down service. I am so confused why they put that in our room at 3-4pm when most of the day is already over.
July 8, 2014
Rated 5 out of 5 by CahillsBoston Wonderful Honeymoon
We checked in for our honeymoon stay and upon checking received mojitos and an upgrade to one of 3 bungalows- adjacent to the beach, pool, and restaurants. Already off to a great start! Honestly I think we had he best location on the property! The grounds are beautifully kept and spread out enough that you feel it's more private and exclusive. Maricruz at the concierge was so helpful and gracious. Next Manrique gave us a ride to our bungalow. He later arranged for a bottle of champagne to be delivered. He was so helpful. He's also very knowledgeable about golf which my husband appreciated. He went above and beyond throughout our stay to make sure we were comfortable and taken care of. Excellent guy. All the staff though, wait staff, hostess, chefs, activities staff, maid staff, EVERYONE is genuinely happy to help. The room is unbelievable. Spacious. Super comfortable bed! And a mini-bar included that gets restocked everyday!! We grabbed beers from there and jumped in the ocean first thing. We also had a family of monkeys outside our room! :) Tuesday, we spent half the day at the beach. The Westin crew pulled out lounge chairs and an umbrella for us. The beach is nestled between luscious green rainforest and mountains. Truly an amazing panoramic view. Dinner at the French restaurant Couri was nothing short of wonderful. We had a delicious charcuterie plate, French onion soup, and a delicious salad with Cod cakes on it. Next I had the mushroom risotto with tilapia and a truffle cream sauce, truly decadent. And a delicious hazelnut icecream with pastry. My hats off to all the chefs. Every dining experience has been wonderful. Last night was the Asian restaurant and again we thoroughly enjoyed every course. The spicy tuna roll was so good! Yesterday we went on a beautiful horseback ride. Worth every penny!! We started/ended on the beach which was so relaxing. We entered the rainforest and rode the horses through winding trails with the most lush greens ever and Tarzan like vines hung from the trees. We rode to the top of a cliff with the most STUNNING view of the beach and cliffs below us. Truly a memorable view. Next, we golfed on the Westin course, Reserve Playa Conchal. Again the golf pros were super helpful. $85 for as many holes as my husband wanted to golf and that included renting clubs. The views were unbelievable. One tee has you aiming for the ocean! One thing that I will say I think is overpriced is the photo shop. Staff will take your pictures on the beach and around the property. There was one photo I really liked but to get it digitally you had to buy a minimum of 5. While I appreciate the value of good photography I think there should be more options for folks who just want a few pictures and not be forced into a package. Our last full day we spent at the spa. The experience was incredible and truly TOP NOTCH. The property, staff, and most importantly, the memories, are just awesome. Thank you Westin Playa Conchal!
January 6, 2014
Rated 5 out of 5 by SFtraveller Perfect Vacation
I brought my niece here to celebrate her 15th Birthday. I was admittedly reluctant to stay at an all inclusive, I feared that the food would be sub-par. I was wrong. The food was outstanding, the restaurants were fabulous. We loved the dining options and the service: the staff remembered us and they were very welcoming and accommodating.
Our room was perfect, spacious, clean and comfortable. We opted for the Green choice program and were very pleased.
We met the General Manager on our first day and we had the good fortune of seeing him several times during our stay. It was nice to see that the operation flowed smoothly under his direction.
We can not wait to return to this Westin. Six nights was not quiet enough.. We di one tour which was wonderful. However, we didn't want to leave the property.
August 12, 2013
Rated 5 out of 5 by Hola This hotel has the best beach!
We had such a wonderful experience, everyone went out of their way to be friendly. If you need any tours you need to talk to Erick....he is located on the beach. He was wonderful and reasonable!
August 17, 2012
Rated 5 out of 5 by SarahM a wonderful vacation spot!
From the start, we did everything we could to mess up this vacation. We booked original airline tickets to San Jose (which is 4 hours away from the resort, FYI), messed up the reservation (put in just one person for an all inclusive rate instead of two), and emailed them the wrong information for an airline pickup (from Liberia, which is a mere 45 minutes away).
However, the wonderful staff at the Westin Playa Conchal took all of this in stride. Someone was at the airport for us within 20 minutes and they easily handled our reservation mishap. The staff throughout our trip were incredibly kind, thoughtful, and friendly. The guys handling activities were particularly energetic and fun - they could get anyone excited about a round of pool volleyball!
The rooms were beautiful. We were in a regular suite and it was plenty of space and very clean. The pillows were a little too squishy, but that was the only complaint that we had. They restocked the mini bar every day diligently.
The food was fantastic. We were very nervous about trying an all-inclusive, but the food was top notch. The best recommendation we can give is that we would pay to eat like this at home. The Italian restaurant in particular is very, very good and a beautiful restaurant. Even the buffet is delicious.
The pool was beautifully maintained and the perfect temperature. It's huge and wasn't crowded at all while we were there. The swim up bar was one of our favorite attractions :) the bartenders are friendly and prompt. Every day you see people spending hours maintaining the grounds. It's very impressive.
Right by the pool is the entrance to the beautiful beach. It's not a private beach but it may as well be. We got up early most mornings and were some of the only people on the beach. The water is gorgeous and clear. Yes, there are some people trying to sell you things when you first go out, but they weren't bad at all.
The photographers at the resort are another huge plus. They are truly professionals and take great pictures - if you see them roaming, let them take your picture! We ended up purchasing pictures to take home.
We didn't leave the resort at all during our 5 day stay. It was relaxing, beautiful, easy, and fun. I would love to go back!!
September 3, 2012
Rated 5 out of 5 by AKUM Must experience this resort
Other than restaurant reservation which is a pain given all-inclusive status, this resort is a gem and exceeds all expectations
June 22, 2013
Rated 5 out of 5 by Albertico The Westin Playa Conchal
Looking for beautiful surroundings, great staff, great food, beautiful beach and pool, monkeys in the trees, go to The Westin Resort, you will not be disappointed.
July 7, 2014
Rated 5 out of 5 by Silvia79 Wonderful Week
Visited the Westin the weekend of the 4th of july. Do not have anything else to say other than wonderful experience. Thevhotel staff was very good, the rooms clean and comfortable. Loved this place and plan to go back. Will recommend this hotel to everyone.
July 6, 2014
Rated 5 out of 5 by Winniec Great everything!
We stayed at westin at playa conchal for 5 nights in June, a party of 3 including 2 teenagers. The restaurants, the pool areas and the beach are all excellent. The staff were incredibly helpful and friendly. We all had such a wonderful time that we hope to return soon.
July 6, 2014
Rated 5 out of 5 by chicago34342 10 year anniversary trip - couldn't have been better
We decided on this hotel for our 10yr anniversary trip and could not have been happier with our choice. Once you get used to some of the quirks of traveling to central or South America you realize how great this hotel is.
Hotel - the hotel is really well done. Very large grounds, gold course, shops, six restaurants, swim up pool bars, wildlife on the grounds, great landscape, local tours set up by the hotel, onsite travel services, modern rooms and workout facilities. Two large pools (you have to be a royal beach club to use the second.
Service - overall really good. Can be inconsistent at times but I think that is just part of the more laid back culture and general slower pace of things. Overall the people at the hotel and outside are very friendly.
Food - here is where we were most surprised. We were not to keen on the all inclusive aspect figuring the service and quality of the food would be average at best. This was not the case at all. The restaurants were all very good and we are used to good food with all the quality options that Chicago has to offer. We couldn't have been happier with the options and quality. The reservation system in the restaurants is a little odd. You have to book in advance but most nights the restaurants we're only 60% full. But the food and service were very good. The only only complaint would be that the wine could have been colder so that's pretty nitpicky.
Rooms - very nice and what you would expect. We booked on points and them upgraded to a double wide room in the royal beach club. For us this was perfect. The royal beach club is adults only and for us this was important as if we have seen loads of other kids we would have spent the whole trip being miserable missing ours. This area also has a private area for breakfast and lunch. A nice restaurant overlooking the pool. So even though we didn't plan it this was it worked perfectly.
Adventure - onsite travel agency is top notch. Arenal (must see), scuba, jetski, canopy tours, white water rafting. It has it all. Only downside is most activities are a few hour car ride away so consider that and if you want to stay in a place more interior in the country
Beach - probably the only downside. It's nice but the current is really strong so we didn't spend as much time there as we thought we would based on the pictures. Nice but under used.
Overall though one of the best Starwood hotels we've stayed at and we've stayed at a lot. Costa Rica as a country is great and worth the visit. Lots to do, clear skies everyday and great people. Hotel is top notch.
January 26, 2014
Rated 5 out of 5 by JDog Westin Conchal - a true gem
Our first time in Costa Rica was perfect because of the the Westin Conchal and their staff. Our room was spacious and comfortable. One of the reasons we chose this resort was the amenities, as our stay was over two weeks. The restaurants were great, no problems with reservations where necessary, the food was excellent and the staff was awesome. A number of bars, some commercial sales (pricey but good value), weight room, wellness centre, etc. The pool side staff and activity centre staff were very accommodating. Definitely enough to keep you occupied. We took advantage of some day adventures, some through the Hotel and others in the immediate area. We were fortunate to take advantage of both services. All of this was made possible by the work and planning of the staff at My Costa Rica - a local travel agent that we have to mention because of their hard work to make this happen. Thanks to all for making this a memorable vacation.
February 26, 2013
Rated 5 out of 5 by ajgk Vacation in Paradise
My husband and I spent 3 nights at the Westin Playa Conchal in April. We could not have been more pleased with the resort, and are already trying to book another trip back this fall!
Throughout our entire stay, we tried to figure out how anyone could not enjoy themselves at this spectacular property.
From our luxurious, spacious room, to the phenomenal breakfast buffet and gorgeous beach and pool areas, we were in heaven.
The staff was extremely friendly and helpful as well. I even had to visit the medic and was treated promptly onsite.
This resort also has every activity imaginable except for surfing - which is only a short drive away. The resort even has a fun nightlife for those interested. We enjoyed drinks and dancing at the nightclub on property.
The spa facility is absolutely gorgeous, and I highly recommend indulging in a treatment during your stay as you have access to the spa the entire day of your service.
All in all - this was one of the best vacations of our lives and I truly don't think you'll go wrong staying at this resort.
May 11, 2012
Rated 5 out of 5 by carol452 Awesome Hotel
I stayed at this resort for 5 nights. This resort was awesome.
First my disappointments - When I first checked in I had to wait for ½ hour at the main reception to check in only to be told you are royal beach club you don’t check in here. That was frustrating especially as a platinum member. So I finally getting to my room it took over 2 hours for a pair of slippers to be delivered. I traveled in low season so not all the restaurants were opened in the evening. Only on the last day was a paper attached to my door as to which restaurants were closed and open.
I traveled in low season. I had a rainy day on my last day, it rained all day. Otherwise the weather was sunny about 85 each day. Sometimes it would rain but only for a bit then it would get sunny again. It is very humid in Costa Rica.
I took a lot of activities through the activities desk. You could be as busy as you want to be. I took Spanish lessons, learnt how to make sushi(I got to take the leftovers home), watched how Costa Rican cuisine was made and walked on the beach with Evelyn. Evelyn works at the activities center. This girl is amazing. She was very patient with me when I took the Spanish lessons. The beach walk was an organized activity to a small town. The activities center even has books to lend out if you forgot a book. There was a guy working at the activities center I think his name was Daniel he was also very friendly. I liked the fact that all the staff at the activities center got to know me by name. In the evening there was entertainment at the theatre.
Royal Beach club
This is offered to royal beach club members. I was able to check out here instead of the main desk. At breakfast there is a continental breakfast offered. I ate at the main dining room. In the evening there were snacks such as chips, salsa and guacamole. I did not eat there for lunch.
The beach is not crowded. If you walk on the beach be careful of the stones but once you get over that the beach is sand to walk on. Beware of the vendors once you walk out on the beach. Once you say no they will leave you alone. On the beach there is a lady who sells red snapper and lobster. She will cook it on the BBQ for you.
The breakfast buffet was filling every morning. The options were super foods to omelettes, cold cuts, cheese and fruit, fresh bread and oatmeal.
During the day there was a lunch restaurant called Caracola which had a fixed menu. I only tried one speciality restaurant Bamboo which has Japanese food. Bamboo has a speciality of the Costa Rican roll. Our group had 2 of them a bit spicy but delicious.
There are 2 pools one at the royal beach club and the main pool. The Royal Beach Club is for adults only. This pool has a swim up bar.
The main pool was very big. This also has a swim up bar. There is an aqua size class and volleyball offered at the pool. I think I read somewhere it is 100 meters long.
All the equipment is new and modern. The fitness center was never crowded and opened 24/7.
I had the chance to use the spa. The spa offered many treatments. You had a choice of a 50 minute of 80 minute massage. Very relaxing! Once the massage was over you were allowed to use the facilities at the spa, the steam room, whirlpool inside and outside and the sauna.
The rooms are clean. I found the royal beach clubs room to be smaller than a bungalow. I would stay in a bungalow when I come back.
I took the golf cart around the property. This cost $15USD. Well worth the money. The views were spectacular.
Getting around the property
There are little vans/trucks that take you around the property but everything is within walking distance.
Better communication when you check i.e. maybe someone should ask when you drop off your luggage, are you royal beach club? Or maybe it should be noted when you arrive.
How about posting at the activities center what restaurants are open for lunch/dinner. I did not know what was open or not.
I would recommend this hotel. The staff are very friendly and helpful. One night I locked myself out of the room not speaking Spanish the guard and I were able to figure it out. Someone left me into my room and even delivered me new keys.
I want to thank Jaime as well for the tour of the hotel. This is big property and it does not seem crowded because the buildings are spread out.
October 20, 2013
Rated 5 out of 5 by LV2TRVL2012 CAN'T WAIT TO GO BACK
We absolutely LOVED this resort. The room was comfortable and clean, the staff was friendly and even though English is their second language, they communicated very well with us. EVERYWHERE we went, the staff greeted us with a smile and made us feel very welcome. The hotel was 100% occupancy, and yet there was always a comfortable chair by the pool, and room at the bar. The food was far better than we expected it to be, the drinks were great - be sure to have a Mimosa! Brand name liquor at every bar, 24 hour room service, and reliable wireless. What more could you need?
February 21, 2012
Rated 3 out of 5 by lovesCostaRica Generally nice
Generally, the Westin is a nice hotel with lovely rooms and well-appointed grounds. There are sufficient activities to keep families occupied. Your Candelas and Faisanellas restaurants are world class. However, the Mitras breakfast buffet is very disappointing. Although there is a large variety, quantity doesn't mean quality. Most people walked out after one plate.
June 12, 2014
Rated 1 out of 5 by rylee77 Big Waste of Money
Website mentioned light remodeling going on. 1/4 of the Hotel was torn apart
Noise constantly, dust. Only two restaurants were open. I tried to pay for an upgraded room, and was told that I could not. The rooms were not full. Only positive was the hotels Food and Beverage manager. This gentlemans superior talents are being wasted working in such an inferior hotel
December 21, 2011
Rated 5 out of 5 by BobNan No surprises (in a good way)!!
This hotel was exceptionally well kept, staff was absolutely attentive at all times, and the experience was exactly as advertised!
July 3, 2014
Rated 5 out of 5 by Pamela179 Best Resort Ever!
Our experience at the resort was fantastic! The accommodations were exceptional and very welcoming. The staff were all so friendly and accommodating and made our trip one of the best ever! Restaurants and food were fabulous! We can't say enough good things, definitely worth the 5 star rating. We would absolutely stay here again!
July 1, 2014
Rated 1 out of 5 by AshleySD The hotel should not be considered an SPG property
This hotel was very bland and almost awkward at times. Our personal room had a leak in the air conditioner and it took more then 24 hours to have it fixed. The food was quite bland and in some cases (the Thai restaurant bamboo) was terrible. The hot tub was broken and the pool was cold so if it wasn't sunny there was nothing you could do poolside without being uncomfortable. There is a noticeable class-ism between the "green" bracelets and "gold" bracelets. Its unfortunate that one would be made to feel like a second class citizen when they paid full price for the room and have SPG gold status. It was a bad experience and we were happy to leave. Additionally, I took time to fill out the survey the hotel sent after our stay and received a generic response which is unfortunate.
January 3, 2012
Rated 4 out of 5 by eyedoc50 Great family vaction
We booked this as a grand family vacation for my wife and I, and our six children (ages 22 years to 12 years). We had a great time! The hotel was excellent, the staff terrific (particularly would like to recognize Eden at the front desk). The folks at Swiss travel seem to have a very good system worked out with the hotel for both transportation and for "beach toys" - chairs, kayaks, snorkel equipment. The Pizza service at poolside was great, and the pool bar was enjoyable.
Only negatives: surprised that dining reservations could only be made from 8:00 - 4:00, which ruled out any days we were off-site on an inland tour. No staff are able to access that information after 4:00, it is not available on any computer, and you are just out of luck if you need to make a change; this caught us when our tour did not return as early as had been scheduled.
Secondly, not every restaurant is open every night. Seems a bit less than expected for an award-winning, expensive all-inclusive resort. Also, you are not allowed to get anything "to go" from the restaurants. One night we were tired, wanted dessert, but not right away. No luck.
Finally, Costa Rica is both hot and buggy. This is no surprise; but about half the restaurants are outdoor seating only. Everyone immediately sprays with bug spray, and that's just sticky and sort of smelly to eat a great dinner.
All that said, it was a great vacation, the Westin was certainly a place we would recommend, and would gladly return to in the future.
May 22, 2014
Rated 5 out of 5 by Lakers Returning for a third year!
My husband and I cannot wait to return to the Westin for our 3rd annual Christmas-New Year's trip. The staff is what sets this resort apart from the others. They are the friendliest people we've ever encountered! Our check-in process is a breeze, as we are handed a mojito and recognized by name as soon as our vehicle pulls up to the resort. The food at Fasinella is fabulous from the elegantly displayed buffet breakfast to to the authentic Italian dinners. We were fortunate to have David as our concierge for both trips and hope to see him again this year. We are Platinum SPG members and this resort truly makes us feel valued and appreciates our business. We cannot wait to return again in a month and are literally counting the days!
November 29, 2013
Rated 5 out of 5 by thesilvas Honeymoon paradise
My husband and I spent 10 days in Playa Conchal on our honeymoon and it was the best vacation of our lives! The food and customer service exceeded our expectations.
September 19, 2012
Rated 5 out of 5 by RaeMarie Costa Rica as a place to retire
We found the facility great with wonderful staff. Everyone was very nice. The room was essentially sound proof and did not hear much from the Night club just across from us.
Loved our time with you.
May 14, 2014