Rated 2 out of 5 by TuckerGypsy Guest Billing Issues
I really did enjoy my stay at Playa Conchal and the service was excellent while I was there; however, I encountered a billing issue upon returning home and the staff have been unable to resolve this issue as of a month after checkout. Several days after I checked out, my final bill finalized on my credit card as did a separate charge for which I have no details. I have been in contact with the hotel concierge and the Royal Beach club via email in order to resolve this issue and the responses have been very delayed and no one has been able to provide me with the details regarding this charge. I would really appreciate this charge being reversed or at least be provided a detailed bill indicating what the charge was for. Due to the inability of the staff to resolve this issue, I would not be recommending this hotel even though I enjoyed the facilities. I have been left with the feeling that the staff only cares about the guests while at the hotel and that once they check out their issues are no longer important.
January 7, 2015
Rated 5 out of 5 by avesely14 What a Great time!
My husband and I just stayed at the Westin Playa Conchal on our honeymoon (November 18). We had an absolutely fabulous time! The hotel is gorgeous. The pools are amazing and the beach is absolutely stunning. The staff members are so friendly. We were always greeted and called by our names. The staff is so friendly that you almost get to know them during your stay at the hotel. The only disappointment was the restaurants being closed (only 2 were open). Although we only were able to eat at 2 of the 8 restaurants, the means were amazing (especially the Italian restaurant). I have never had a more fabulous vacation and I hope to visit the resort in the future!
December 6, 2011
Rated 4 out of 5 by Keith94904 Tips for a better experience
1. Book dinner reservations at the hotel restaurants for every night that you will be staying as part of your check-in!
2. Get to the pool early to "mark" your lounge chair. Be attentive to the towel check-out/return policy and be sure to take your towel card with you when you check out.
3. Re-confirm pick-up times prior to check out. Many guests depart at the same time to catch flights and the staff gets very busy.
December 29, 2014
Rated 5 out of 5 by dickyb Great stay, beautiful resort, and FUN!
We just returned from a weeklong trip with our family and friends (20 of us went) in April 2012.
The resort was beautiful. The rooms were great. The food was tasty! There are also exotic birds, monkeys, iguanas, and coatis seen frequently around the resort (very cool).
I've seen a few reviews mention that there wasn't much to do!?!?! I simply don't understand what exactly they would like to do? The resort publishes their (fully included) daily activities EVERY DAY which include: walking tours, running trips, beach yoga, beach volleyball, pool volleyball, water aerobics, wine tasting, tequila tasting, food tasting, spanish (intro), decorating. The resort also has a daily golf-cart tour around the Reserva Conchal complex (there is a small cost for this) - but we saw lots of animals on the tour and several views that you wouldn't see on your own which made it worth the nominal fee.
Additionally there are MANY other activity options. There are optional tours you can pay for: we went on a "Mega Adventure Tour" which included a full day of activities (zip lining, water slides, horseback riding, and a volcanic mud spa) and we did a private fishing trip one day and caught red snapper . . . THE BEST PART is that the resort arranged to have OUR fish cooked for us that night for FREE (you have to ask for this).
You can walk on the beach to the next town (very small) or you can take a 15-min taxi to the town of Tamarindo which has a beautiful beach with dozens of shops and restaurants to explore. You can take surfing lessons there.
If you find yourself heading to the Westin Playa Conchal . . . you'll be pleased!
April 20, 2012
Rated 5 out of 5 by MelissaDietCoke Great Stay in June!
Overall: Great trip!
We had a suite in the Royal Beach Club and it was very clean, modernly decorated, had a mini fridge stocked daily with soft drinks, beer, liquor, as well as a daily supply of crackers/peanuts and there was fruit upon arrival. We were very happy with our suite as it has 2 full bathrooms, a living room, a patio with a whirpool, and though it was very humid in Costa Rica, our air conditioner kept our room very cold (which we like). The bathrooms were well stocked with not just the standard shampoo/conditioner/soap, but also shaving kits, toothbrush kits, and non standard amenities. None of the rooms really have beach or water views, as they are set up like little villas on a 24 acre property. That didn't bother us as we had a view of all the greenery and birds but just as an FYI.
It's true on the reservations - you need to book early. You should be fine as long as you book them as soon as you get there. We tried the Italian restaurant, the Mediterranean, The Thai/Asian (Bamboo), as well as the Latin Restaurant. We never made it to the French restaurant in the lobby. None of the restaurants have any sort of strict dress code (once in Mexico they were really strict on pants for me). They were all good, especially for an all inclusive. The best was the Italian restaurant. We went to Mitra (buffet) only for breakfast and they had a really good assortment. We also ordered room service twice, once for breakfast, and once for lunch. Room service is 24/7 which is nice
There are two massive pools at this resort; one at the Royal Beach Club side (adults only) and one in the main side (note: both are in close walking distance). We stayed at the Royal Beach Club and parked ourselves in a cabanna most of the time. We saw somewhere after a few days of sitting there that they were $20 a day, but we used them for free - maybe because it was the rainy season. At the Royal Beach Club there is a pool bar, with top shelf liquor (all inclusive), towel service, drink service, and they even have a menu to order from if you don't feel like moving off your chair (we did this several days) - chips/guacamole, sandwiches etc. We didn't go to the main pool too much but it looked awesome.
They have a full set of activities each day - we didn't participate in most, but if you have kids, I'd imagine it would be great. They have several workout classes as day (which is great) though I never made it to any of them :). They have a nice gym too open 24/7. We don't golf but heard great feedback on the golf course. They have Swiss tours on property or some guy outside on the beach that people have recommended (not affiliated) but I can't recall his name - we met friends that had a great time on both tour providers but my husband and I were there for pure relaxation this time as we have been to Costa Rica several other times and have done ziplining and the park tours etc.
The beach is public, as are all beaches in Costa Rica, so there are some "sales people" out there, etc. The beach is ok, but the pools are the place to be.
Overall Property: Yes, it is pretty big. Everything is however in a 5-10 minute walking distance and we walked most everywhere. And, they have these little truck/shuttles that are around to pick you up if you need a ride. Only wouldn't recommend this resort if you have some sort of difficulties walking but otherwise it is not an issue at all. I liked all the variety this larger resort offers.
Very Very Very good. The staff at the Royal Beach Club went out of their way to make sure we had a great vacation. I mentioned to the concierge at the Royal Beach Club it was my husband's birthday, and they not only had a birthday cake at the restaurant we made reservations at, but also had a bottle of wine, chocolate strawberries, rose petals, and the patio hot tub running for when we got back. At the pool, I mentioned it was my husband's birthday earlier in the day, and he brought a mini chocolate cake for him with a candle to our cabana - so cute.
We have been to Costa Rica several times - in the Central Pacific, however wanted to try out the Northern Pacific side. June is a the front of the raining season (believe it starts in May) so it is still good weather (atleast where we were), and only rained for a short period usually each day, though some days it didn't rain at all. I like traveling at this time since it is much less crowded.
My only caveat to the whole trip was I got sick on day 3......I thought it might be food poisioning but my husband didn't get sick... I had a spa treatment earlier that day (spa is very nice by the way) that might have upset me, combined with the sun etc. Not sure.......but I had to spend day 4 and 5 recovering in the cabana. I went to the hotel doctor (who is "ok") and said I was dehydrated with a virus.......or something but wasn't sure. I've never gotten food poisening in Costa Rica in the past (and I drink all the water/food at the resort) unlike Mexico where I always get sick. But there was definitely something that upset me big time (major vomitting) for one night. The conceirge was sick that day also.....That said, I don't think it was something specific to this hotel per se, but just the one tid bit I didnt enjoy.......
June 30, 2013
Rated 5 out of 5 by gymchick best 1st time in CR!!
I left the Westin resort on 5/9 with fond memories- food, drink ,daily activities are top notch, 7 days is too little time to spend at this resort- once I found out there are personal trainers on the premise I was hooked- from yoga in the beach to spinning to power abs to full body fit- I've enjoyed them all- prop to the 2 instructors Jorge and Kenny- their enthusiasm and energy are contagious- they put in 150% efforts in the class whether there are 10 or 1 participants- they are an asset to the resort-
May 10, 2013
Rated 5 out of 5 THE BEST
Spent a week enjoying wonderful service and accommodations at the Westin. Started with Maria Cruz who check us in at the reception desk and from there we had wonderful time at the Westin. Our room in Tower 2 Royal Beach was great and Victor and Nelson are “THE BEST CONSEIOUR” they could not have done more for us, they both do their jobs to the highest standards and taught us so much about their country.
> The pool at Royal Beach is fantastic and Isaac & Jonathan made each day so pleasant, they are “AWESOME”. They were always there bringing us drinks, towels and the best of all 3pm we always got guacamole & chips. They made each day so much fun and were a big reason of why we had such a relaxing and unbelievable vacation.
> The Westin in Costa Rica gets a 5 Star rating from us. We can’t wait to return to where everyone is so proud of their country and their only goal is to share it with you.
> Thank you for everything all of you did for us!
> Debbie & Laurie from New Jersey
April 7, 2012
Rated 5 out of 5 by YSGR Excelente servicio!
The staff greeted us splendidly and the hotel has all the amenities for an excellent stay. We enjoyed our vacations at the Westin Playa Conchal. Thank You!
January 8, 2015