Rated 5 out of 5 by Ilya Vacation
My vacation was good, sorry for the short text.
November 10, 2014
Rated 5 out of 5 by MBWSmith Gorgeous Hotel. Very attentive staff!
The hotel is brand new. As platinum members, we were upgraded to a beautiful suite. Also, we got free breakfast as our amenity. The buffet was extensive and very good. We had the buffet dinner in their restaurant one night and found the selection excellent and the food very good as well. We wished we spent more time at the hotel to relax at the pool. The hotel is a little far from the sites in Dubai (about 40 minutes) - mainly because of traffic, but one of our cab drivers took a shortcut and it only took half the time. Even though it was further, I'd still stay here again.
March 7, 2014
Rated 5 out of 5 by LBASUG Elegant, Prestigious and one of the best Luxury Hotel
Hotel Location - Easy to find/very convenient and serene surroundings.
Hotel Features and Facilities: Fabulous! Comfy beds, super clean room and lots of towels!
Hotel Staff: Very generous, attentive, very informative/helpful, overall excellent customer service.
Highlights: A first class over the counter customer service, the staffs are trying their best to meet the demands and requests of the hotel guests with sincerity and compassion.
Our birthday celebration was indeed truly special and worth to treasure. Thanks to all the staff and manager who made our day /stay extra special. We really appreciate your kind gestures during our stay! KUDOS!
August 17, 2014
Rated 5 out of 5 by MMDubai Great Staff, Great Spa
We really enjoyed a very thorough and professional spa treatment with friendly, helpful staff.
We also had a great dinner with some lovely attention from the staff due to a birthday we were celebrating.
The resort was not too crowded, the room was very comfortable and nicely finished.
We had zero complaints about our entire stay.
October 19, 2014
Rated 5 out of 5 by AKMc Excellent vacation at Ajman Saray Hotel!
Ajman Saray Hotel is a luxurious place for those who prefer comfort and excellent service.
Great thanks to all hotel staff!!!
September 15, 2014
Rated 5 out of 5 by AKMc This hotel has great features:)
I really had a good time staying at the hotel
September 15, 2014
Rated 5 out of 5 by Alex1970 This hotel has great features!!!
Wonderful hotel, excellent stay! Loved it, will come again!!!Will recommend to friends.
September 24, 2014
Rated 5 out of 5 by RAMIRACHID thank you
i love this hotel .. everything perfect
September 22, 2014
Rated 3 out of 5 by AlmaStar Missing Something
This resort is missing something. It has not soul and no atmosphere and I also found it and its staff to be cold. This could be a communication issue as well as most of the guests and staff were are Russian. Never the less, I loved the seafood restaurant and the sunsets.
October 27, 2014
Rated 5 out of 5 by Ferric13 A fantastic stay & a great hotel
I would like to Congratulate the entire Management Team and staff on opening such a fabulous hotel successfully. We only stayed the one night, but were surrounded with warm hospitality and care for the entire time spent on the property. Great recognition for SPG members as well. Thank you all, we will definitely return.
March 9, 2014
Rated 5 out of 5 by John83 The Room
The room was spectacular the service from all the staff from checkin to check out was good, especially at check in the service was so fast. In general we enjoyed our stay was fun and am ready to do that again.
February 19, 2014
Rated 5 out of 5 by islero good hotel close to Dubai
Good hotel, close to Dubai 30 minutes, (problem to reach Dubai only early morning) drive to Sarjah on Corniche and will be faster on rush hour
just ocean front, excellent overal rating.
March 3, 2014
Rated 5 out of 5 by Tayel Luxury Defined
Everything about Ajman Saray is luxurious. The lobby, the pools, the room, the professionalism of the staff and the location. Breakfast buffet is great bu t it could be better.
August 17, 2014
Rated 5 out of 5 by FaizaB More than a 5* luxury hotel
An amazing hotel with excellent staff who are always at your service . A definite recommend in a very good location with a perfect view.
August 17, 2014
Rated 5 out of 5 by Ahlam Excellent
Incredible room offered every thing exciting in this hotel
February 16, 2014
Rated 3 out of 5 by jechho A lot of potential, too bad about the noise issues
We recently had two stays at this hotel with just a few days apart.
Let me first say that the SPG recognition we received was really excellent. Received a seaview suite on both occasions, and the suite itself was gorgeous. Very tastefully decorated, fantastic bathroom and a AC with so little noise that you could hardly hear it. The balcony was also nice, but a couple of loungers would have been lovely.
Staff was also very eager to please. Special mentions to Roxanne, who really went the extra mile for us.
But the big minus for us at this resort was noise from the surroundings. As others here have mentioned, there is very heavy music from the neighbouring hotel (or is it a nearby club/restaurant?) from early in the evening to very late (think 3am-ish). Earplugs did not help us, being in the corner suite facing this area. The vibrating bass was massive.
Our request to be moved was met, and we got a corner suite on the other side instead. However, here there were other noise issues: Being right above the entrance to the hotel next door meant you could hear cars coming and going (especially the beep-beep from buses/cars backing from annoying). And the constant buzz from the generator next to the children's play area meant more noise pollution. We prefered this side of the hotel, but a quiet evening looking out on the ocean was impossible.
In a city hotel, noise is often hard to avoid and kind of acceptable. In a secluded resort, it becomes a major issue and problem.
Other room for improvements:
- glasses very missing in our first room.
- charging 20 AED for each capsule to the coffee machine is cheap.
- the hot water in the shower suddenly turned cold every second minute or so.
- room service did not get it right the two times we used it (orders not right/missing something). A glass of orange juice (!) for one of the mix ups was strange. Fruit basket for the other was nice, but identical to what already was in the room. The meat (both chicken and lamp were overcooked and hard to chew).
- wanted to order a light lunch lying on the beach. Was told no, food had to be consumed in the pool restaurant.
All in all, a lot of potential here, but the hotel should reach out to its neighbours and try to negotiate to keep the noise level on a lower level.
March 9, 2014
Rated 5 out of 5 by wahiazi This hotel is the best
All was well, staffs, quality of the food, everything was perfect.
August 3, 2014
Rated 5 out of 5 by Haytham Amazing luxury hotel
I loved it, amazing friendly stuff, beautiful rooms and beach
October 18, 2014
Rated 2 out of 5 by Rhaoni27 Great facilities, bad staffing.
I was not impressed with the quality of service delivered at Ajman Saray. General English level was very low, I had issues twice at the pool bar restaurant with one girl, asked to talk to the manager and apart from taking his sweet time to show up, he was useless. The premises are beautiful, but lack 'atmosphere' and that is only brought through a few elements: interior styling (adding life to the place, with candles, texture, linen curtains, etc - talking about the lebanese restaurant's patio for instance) and people skills. The food tastes amazing, but the entire process of greeting / serving people and the wording used is not luxurious at all. I have stayed in many 3-4 stars hotel with much higher quality than that. I work in the luxury business of fashion representing one of the most iconic brands of all time and i'm exposed to luxury treatment every single day of my life and this has definitely not matched any of my expectations or experiences.
April 30, 2014
Rated 5 out of 5 by Johngo This will be a very special hotel
great class shown by Roxanne and Tej at the reception. This will be a classic hotel, once they settle into their stride. Expect a few hiccups in the short term, and then long term satisfaction!
April 7, 2014
Rated 5 out of 5 by Maysan This hotel is fantastic
Great atmosphere, relaxing, warmed water pool is amazing, spectacular decoration.
March 27, 2014
Rated 4 out of 5 by TSHTSH Great Experience
Staff is very welcoming and the food is great
March 2, 2014
Rated 5 out of 5 by MsSPG Intimate, Inviting, Relaxing, Attentive, Personable
How do I describe my experience at this property? Ajman Saray is Intimate, the decor is stunning and size of the property is just large enough to get away but not too large that you are just another guest on the property.
The entrance to the hotel is inviting and you are immediately given a taste of the modern Arabic feel with the contemporary touches. I appreciate the thought that went into the rooms when separating the lavatory to an entirely separate room from the Shower/Tub room; it reminds me of an apartment with lovely decor and all the extras you need to enjoy the most comfortable sleeping quarters. The patio has a mini chaise lounge and we took turns kicking back to relax and read our books while enjouting the great view of the ocean and lights in the pool area.
The time we spent on the beach was very relaxing and the employees were very attentive and willing to assist us by the pool or the beachfront area and offereing details about the daytime activires offered at the pool.
The breakfast provided a great variety and the staff were very Attentive to our needs from additional beverages to a second round of the delicious omelets made to order.
Personable, how do I make this as succinct as possible? From the moment I booked the room the staff were communicating with me and preparing me for my stay at the Ajman Saray. Michael, wanted to make sure the stay was going to offer all that a Luxury Collection Hotel has to provide and he exceeded my expectations. We enjoyed the room, the view and extra touches provided as a SPG Gold Member, I will be back very soon. It was Michaels's touches along with the Front Desk Team which made the stay top notch. Although we arrived much later than expected, the staff had the room with a wonderful view ready and a nice cool refreshing beverage waiting upon arrival. Osama and the front desk team were so patient and helped me with directions as were lost but close to the property. The property offers a DJ on deck at night with Shisha and great music to enjoy the moon on the water, a great touch for the fun loving adult guest.
In conclusion, we were so happy and we did not want to leave. Big Kudos to the front desk team, the valet team and the Staff at Breakfast for their professionalism and attentiveness. We are returning to Ajman soon, very soon and we left bragging about the property to everyone
Thank you all.
June 10, 2014
Rated 5 out of 5 by Has20050 The Hotel is very nice to visit and stay
I had a very nice experience at the hotel, the room are very good, big, comfortable and the space is great, terrace and the sea view was fantastic, the service is good only small feedback the Phone connection was not working - need to work on it
July 30, 2014
Rated 5 out of 5 by TravelSan Enjoy your deserved break by quality and friendliness
An excellent place to relax and enjoy high quality service which justifies this facility to being a member of the luxury collection of hotels. Comfortable hotel owned transfers allow easy rides to Dubai. Both clean beach and pool is a pleasure to gain new energy. Good news for late risers - lovely breakfast is served until 11am. Dinner is a nice selection of local and international food and served as buffet. The outdoor restaurant may want to do some work on both menu and quality.
May 2, 2014
Rated 5 out of 5 by Monic great stay
had a great time with my family. the room is spacious, and the bath room especially the bath tub is so lavish. we will definitely come back soon.
July 28, 2014
Rated 5 out of 5 by Gala29 The hotel for a wonderful holiday and full relaxation
Amazing stay! New luxurious hotel, beautifully designed. Staff very helpful, amazingly friendly and realy had a shared goal to make sure we enjoyed our stay, including a birthday cake for my friend! Very nice room. The bathroom, shower, mirrors-incredibly beautiful! Great food, great service. We hope to visit again soon! Everything was excellent.
A small minus- not enough place for swimming, very annoying water scooters.
May 4, 2014
Rated 4 out of 5 by Chouchita New cozy hotel. But the pool water should be cooled
The pool water should be cooled ... it feels like swining in hot bathtub. The drainage of the shower was blocked and the water didn't drain properly. therefore it was flooded. The breakfasrt buffet the price is quite high comparing to the food quantity and quality displayed. Not remmended to have jetskies around as they are disturbing Staff is friendly.
May 1, 2014
Rated 5 out of 5 by VitaVT The hotel is really good
Everything was very good. The staff was ready to help in everything. The only missing was a bit less professionalism of the room cleaning service i.e. sometime they forgot to put all the needed towels. But the clearness was excellent.
The balance was very nice and I really enjoyed my staying.
April 27, 2014
Rated 5 out of 5 by dario90 lovely destination
wonderful hotel in perfect sunrounding together with amazing service and friendly staff made our stay memorable.
A special thank to Zain from front desk and Slobodan from Pool&Beach for going extra miles.
May 5, 2014