Rated 3 out of 5 by Andy773 Family fun
This hotel is good for families, if its just a couple I would not use this hotel again. The food was ok to bad at the buffet.
You had to pay to use the pool and it closed at 5pm when the sun did not go down till 7pm, why?
Not impressed with the hotel.
July 18, 2014
Rated 3 out of 5 by PPH68 Good location to Disneyland and Disneysea
For family who plans to go to Disneyland and or Disneysea, this hotel is very closed to the Disney monorail station (2 minutes walk). Rooms in this hotel is considerably spacious but a bit old. We had two ocean deluxe rooms but the air conditioning did not work well as the rooms were not cool. The staffs are friendly though, and they speak English well.
July 9, 2014
Rated 2 out of 5 by NKately Room feels old
The room looks/feels very old, and the bathroom is not pleasant. Probably not actually dirty, but it looks like it is. Can not call this a 4 or 5 star hotel.
July 8, 2014
Rated 5 out of 5 by jll888 Very Kind Disneyland Partner Hotel
We are very appreciate and delighted by the service provided by Sheraton Grande Tokyo Bay Hotel. We are staying 2 nights here for Disneyland and return to our home Country on the last night by airport limousine bus. Our flight is at 11:40 p.m. but we found out that the last bus depart from the hotel to the airport is 6:35 p.m. The hotel was kind enough to extend our late check out till 6 p.m. in order for us to enjoy the Disney park more and have time to back to our room to pack. Further more, we had been upgrade to a suite room as a SPG Platinum Elite member with a very nice Disneyland view just right in front of our room balcony.
December 1, 2012
Rated 3 out of 5 by Lil28 Could have been better...
A few flaws with the experience made this stay not the most pleasant. Our request for non-feather pillows in the room was neglected even though it was specifically noted that the guest is allergic. The replacement pillows were the most uncomfortable ones ever and spoilt our sleep for the 4 nights that we were there.
Staff in General lacked attentiveness. No one offered to help us with our bags even though we were clearly struggling. Level of spoken English by the staff could be better too, especially for front line staff at the concierge. We felt disadvantaged by the language because we were probably losing out on a lot of information because we didn't understand Japanese.. For instance, there was a free shuttle bus from the hotel to the Disneyland station but no one bothered to inform us. We ended up spending more than $20 USD per person on the trains instead.
I would probably not choose to return to this hotel and try the other hotels in the vicinity next time.
July 5, 2014
Rated 5 out of 5 by Robbins Convenient and Comfortable
Big room, big bed, with nice view!
Close to the train station and easy to go and back by walk.
July 3, 2014
Rated 4 out of 5 by AbbottWorldoffun Worth the stay
We enjoyed our stay. The staff was very knowledgable and helpful
July 1, 2014
Rated 3 out of 5 by Japantrip Ok Visit
I did not have any issues with the stay at the hotel. However, the carpets need to be cleaned. I was very disappointed and disgusted getting off of the elevator to go to our room and the carpets were filthy. For this being a Sheraton I expected the standard to be better. I was also disappointed to realize upon arrival that the outdoor pool was closed. When I initially made our reservation I did not see anywhere on the site that the pool was going to be repaired. The pool was one of the reasons I chose this hotel and not one down the street. I looked at my confirmation when I received it to verify the dates. I never thought to check for pool closure. After looking at my confirmation upon arrival I did notice it stated the pool was going to be closed. We ate at the buffet one day and realized it was pricy for the quality of food. For the rest of our stay we chose to eat at the resorts and received better food for a lessor price.
June 27, 2014