Rated 5 out of 5 by ThomasEng Excellent Customer Service Manager
Great hotel with close proximity to Tokyo Disneyland.
This hotel is most fortunate in having an Excellent Customer Service Manager in Mr Christopher Samaratunge!
He is professional yet friendly who is approachable, and provides informative knowledge on Tokyo and transportation options.
October 27, 2014
Rated 1 out of 5 by xdort1964 Felt dirty and old
I'm a gold member with SPG, but the hotel could not find my membership.
The room felt like a corridor full of beds. 3 beds in the room even if we had ordered room for 2. Old and dirty room with a uncomfortable smell.
The only thing over 2-3 star in the room was the overprize, expensive low quality. I would recomend to find another hotel.
October 13, 2014
Rated 5 out of 5 by jll888 Very Kind Disneyland Partner Hotel
We are very appreciate and delighted by the service provided by Sheraton Grande Tokyo Bay Hotel. We are staying 2 nights here for Disneyland and return to our home Country on the last night by airport limousine bus. Our flight is at 11:40 p.m. but we found out that the last bus depart from the hotel to the airport is 6:35 p.m. The hotel was kind enough to extend our late check out till 6 p.m. in order for us to enjoy the Disney park more and have time to back to our room to pack. Further more, we had been upgrade to a suite room as a SPG Platinum Elite member with a very nice Disneyland view just right in front of our room balcony.
December 1, 2012
Rated 5 out of 5 by yamaguchi Very Comfortable Stay
I was there for attending a conference. I did not find anyghing to complain about. Friendly staff were always attentive and they assisted me every time I asked questions.
October 11, 2014
Rated 5 out of 5 by Howy Great hotel for Discney vacationwith family
Luckily I chose this hotel as my precious family trip for tis time, all my family enjoyed their happy hours during the stay, the varieties of facilities actually meet everyone's needs.
And, there was one thing impressed me a lot in these days, my child mindlessly dropped 10,000 yen in the garbage can, but the house keeping picked it up and honestly put it on the desk! I didn't have the chance to express my gratitude to this staff, I would require the management team in Sheraton Tokyo Bay Hotel to recognize his/her great behavior.
August 30, 2014
Rated 5 out of 5 by JiminCHOI I really appreciate this hotel's exellent service!!
Dear Sir Katsuyuki Tanimizu,
I'm Jimin Choi who stayed in room number 682 for 2 nights in Sheraton hotel from Aug 27 to 29.
Due to our mistake, we missed the airport limousine bus this morning. However your car-ride service made us in time. Plus my daughter put her cap in the car unknowingly, the hotel staffs who gave us a ride contacted the Korean Air, so we could get it back just in front of our gate.
It was the first time for me to travel with my mom and my daughter and this travel was so meaningful for us.
We're really touched and grateful to you for your kindness and your hotel's exellent service. Sheraton hotel made our travel unforgettable.
We definitely will stay again in Sherton, and hope to see you soon.
August 29, 2014
Rated 3 out of 5 by Dave100 Everything will cost you at this hotel
My family and I have only been staying at this hotel for 2 days (out of 11 booked) and already we wish that we had stayed somewhere else. Right from the start there was no greeting or help with our luggage from a doorman (not sure if they have one), we had to carry our entire luggage up one floor before we found reception and then waited around 15mins to be served. After check in we had our (approx) $100 USD breakfast. After breakfast we found out that it was going to cost us (approx $55 USD / day to use the outdoor pool, it would have been nice to know about this before we booked, as we would have stayed somewhere else. So to sum it all up there is no service when you arrive and most of their facilities (i.e. pool) appear to have a fee attached.
September 10, 2012
Rated 5 out of 5 by BenC Disney Package Rocks!!!
Stayed here with my family. 2 adults & 2 kids.
Everything was sensational. Great service & hotel. Very convenient for Disney. Great package deal for the family. Included 3 day Magic Passport for 2 adults and 1 child. We stayed 3 nights. Airport shuttle service to Haneda was also very convenient. All in all, a great stay at Sheraton. Great to know you get this same service here. Christopher was great in explaining the package to us and also giving us an upgrade to Club Lounge.
February 6, 2012