Rated 1 out of 5 by Jackie270 Worst service ever, unclean rooms, terribly uncomfortable
This is by far the worst starwood branded property I've ever come across.
Corridor was sandy with no housekeeping staff in sight in the afternoon. Room was dull and drab. Opening the door was a disappointment. Housekeeping left an old dirty folded cardboard card in the "insert for power" slot. Bedsheet and linen were still stained/soiled after they (seem to) have been washed. Fine grains of sand could still be felt in the bed, on the floor, on the chair, etc. Groundwater with poor filtration and horrible plumbing produces murky / brownish water the first time you turn on any faucet - unable to tell if it's rust or soil. Running the water a few minutes results in clearer water that is bearable for showering. Some towels smell old. Insects everywhere, flying crawling and inhabiting the room with guests. Wear & Tear on woodwork and cupboards etc.
All the above was still bearable and survivable although not fit for a hotel (at least there was still air conditioning). However, the next morning was the worst hotel service I've ever experienced. I've got late checkout privileges at 4pm and decided I'll need to take 4 showers that day before I check out. I've used the sets of towels the day before and they had a smell so I called for extra towels but the manager (Sunny) said no. When I said I needed them he told me he could not give me more because then my room would have more towels than allowed. I then told him he could take back the old dirty towels and replace them with clean ones so that his "towel limit" (really the first time I've heard of such a thing) would not be breached - to which he called me unreasonable and raised his voice at me, shouting and quarreling (I tried to explain the mathematics behind the exchange but he can't seem to see that exchanging towels for towels results in the same number) He also wants to know why I need so many towels - to which I felt no reason why I had to report my day's plans and activities to him but reminded him of my late checkout. This cut no ice with him and I decided to forgo my shower, pack up, and leave - early in the morning, forgoing my late checkout privilege and just getting the h... away from this place.
At the check out, he continued to insist he is right and I am unreasonable and that I should have just explained to him what I'm going to use the towels for (should I write out my day's timetable for this guy?).
This property should be ordered to closed and demolished so nobody else has to suffer through the extremely poor (a word which doesn't even begin to describe the horrors, for lack of a better word) experience.
If I had stayed on for another 5 minutes, I would probably have been punched in the face over a bunch of towels that the manager could not even count properly.
NEVER EVER STAY HERE. It's like a stay in h....
February 6, 2014
Rated 1 out of 5 by saiva worst hotel by sheraton group
Mosquito in all of 3 room that we booked
Worst breakfast by sheraton group. Less choice and not fresh.
Not friendly staffs.
Boring and nothing much to do in pool(should some bar in pool area)
Never refill shampoo and change towel even when u leave it on floor
Nice sunset view.
Clean and nice view from pool.
February 28, 2014
Rated 2 out of 5 by Tujuh Out of my expectation
Overall the hotel is clean. But my room was smelly, the wall & ceiling have watermark.
Bathroom shower tap adjuster was unfix. Room rate is a bit overcharge.
January 22, 2014
Rated 1 out of 5 by regg87 terrible hotel
I spent in this hotel five horrible days.
The staff, including the manager,he's local, poor understanding of English.
Restaurant offer disgusting food, like a cheap diner, they have only just five dishes to choose from. The menu doesn't change and is always the same five dishes.The hotel location is terrible, there is no place to go at all! Sea is not possible for swim, because of the mud and slime at the shore!
The most of hotel staff absolutely helpless.
In general, I strongly don't recommend this hotel, if you don't want to spoil your vacation.
And the guys from SPG,must think about change the manager of this hotel!
April 14, 2013
Rated 4 out of 5 by Apecalvin There's definitely room for improvement; but better than expected
On the whole, this is a really nice hotel. Our room was nice and big, well-lit with big windows, clean and comfortable, though the decoration was a tad spartan. Kenny, from the Front Desk, was warm and very helpful, though many of the other Front Desk staff could use a lot more training. Fadzil, from Concierge, was knowledgeable and helpful in his recommendations. The food in the only restaurant, The Eatery, was better than decent. The Nasi Goreng, was perhaps one of the best I have tasted in any Starwood hotel in Malaysia, and prompted me to give a Platinum Thank You card to the chef who made it. The hotel is rather isolated in its location, but it is close to most of Langkawi's attractions, which are a short taxi ride away, in the north-east of the island. We really enjoyed both our stays at the Four Points this June.
July 1, 2012
Rated 1 out of 5 by adiarifin Disaster Hotel to stay.
Did not recognized SPG Plat member well. Food is terrible. Restaurant full of flies. No room service at night. Have to wait long time for services.Staff are not well trained including the higher management. Problem solving at ZERO level. It was a total disaster hotel to stay with.
January 13, 2012
Rated 1 out of 5 by Soddy Not a sheraton standard
This hotel does not warrant to have the Sheraton name attached. It is not up to any Sheraton hotel we have stayed. We booked for 9 nights and lasted only 5 nights at great expense.
The bathroom was mouldy. The floor needed a good wash. Every day we had to ask for hand towels
We never saw a mop used in the hotel the entire time we stayed
January 14, 2014
Rated 1 out of 5 by Guhan Below par, not recommended
Recently stayed here for two nights. Being a 4 points hotel, all I expected was basic amenities, clean rooms and friendly staff.
The biggest disappointment was that the rooms, especially the bathrooms were not clean at all. (despite the property being just one month old when we stayed). This seemed to be a common theme since I noticed at least 2 other guests complaining the same. they were hopelessly understaffed and staff were inexperienced and one had to walk to reception even to ask for water because they were so busy (literally) that they could not pick up calls.
January 4, 2012