Rated 4 out of 5 by jll888 Everything is Big but feel empty
We had been upgraded to a Suite as a Recognition of SPG Elite Member which was nice. The suite is big but feel a bit empty due to lack of decoration. Same to the hotel area, everything is big with large space but you will feel it was empty as not many decoration put in place.
September 8, 2012
Rated 1 out of 5 by Frankie1314 This hotel seriously need to be improved
Cleanliness, facilities, staffs' profession etc..all need to be improved.
December 26, 2013
Rated 1 out of 5 by Rads EXTREMELY DISAPPOINTING
Three of my friends and myself were here in Langkawi to celebrate a friends 40th bday. We were totally disappointed with the staff, the dining, the rooms and overall hotel in general.
We had our room changed 3 times, the cleanliness of the room was average.
The hotel in general lacked ambiance and staff at reception were absolutely unhelpful, would never recommend this hotel.
February 25, 2013
Rated 1 out of 5 by Sad123 Terrible & Uncomfortable Experience
No greetings at lobby. No concierge services available. Room condition is worst, dirty tiles, flies & mosquitos around, re-used sandals, broken shower head hook, basic toiletries provided only.
Lounge, lobby and restaurant experiences were totally not acceptable. Not the Sheraton standard I used to know. Terrible experience!
December 11, 2011
Rated 3 out of 5 by krishna 4 points out of 10
I arrived at the hotel in my rented car and waited at the lobby entrance for a good 10 minutes but there was no concierge or anyone to welcome us. I had to go to the reception and ask for a porter before they actually sent me one. Upon checking in, there were no toiletries, towels and even mineral water in the room.
There was no room service even during the day and the staff told us that we can take the food from the restaurant to the rooms. We decide to go to the restaurant instead. We were the only guest and ordered some sandwiches and pizza for my son. The sandwiches arrived but the pizza never did. ½ hr later when the waitress checked, apparently the chef forgot. We cancelled the pizza and decided to drive out in the scorching heat to get some food.
The pool was good. The beach is clean but you can’t go in the water and definitely not safe for children or adults too. I took 3 steps into the water and my foot sank into the ground. Did not see anyone swim in the sea at all. As everyone else at the hotel, we stayed in the pool.
Seriously, I would not recommend anyone to stay here again.
February 3, 2013
Rated 4 out of 5 by Winniepooh No frills hotel
Clean and comfortable hotel. Beautiful swimming pool and private beach. Quiet place. As it is quite new, the room is clean and comfortable. Good size room. Gym is small, hot and stuffy.
June 9, 2012
Rated 2 out of 5 by MummyFissa Average for the price paid
No room service at night.
Service were average, where we were given a baby-cot under a complimentary basis and allowed for late checkout.
May 7, 2012
Rated 4 out of 5 by didiandmick50 Relaxed and welcoming
We stayed at the Four Points in Langkawi in May 2012, low period. the hotel met our needs as we were out and about every day and we could come back to our comfortable room, shower and go out again. Staff attentive without being in your face, we loved that. Would love to see some adult activities like jetskis or boats to go island hopping etc. We'd go back tomorrow as it suited us in every way. Thank you to all the staff there
May 31, 2012
Rated 4 out of 5 by Martin Perfect for a Short Vacation
I was not expecting much based on the reviews I read here, but was pleased overall with my 5 night stay here. The property is very nice with its own private beach. The pool is beautiful and peaceful. The location is great, only 5 minutes from the airport. The rooms were adequate with a nice bathroom. Nice, comfortable bed. Did have a slight problem with mosquitoes in the room. Room service was very slow, once taking half an hour and 3 calls to bring me 2 bottles of water! Friendly and helpful staff. If I went back to Langkawi, I wouldn't hesitate to stay here using SPG points again.
February 21, 2013
Rated 4 out of 5 by MV123 Great Stay
Friendly staff, excellent complimentary breakfast buffet. Location was nice and convenient.
April 6, 2013
Rated 2 out of 5 by Geoffps It's no frills and it feels like it
We just ended a four-night stay at the four points in Langkawi. I know this is Sheraton's budget division but it really should do better. The service here was well intended and friendly.But some basic things need fixing. We avoided the only restaurant after our first visit on the afternoon of day one. The dining room was stiflingly hot and was filled with flies. Lots of flies. We complained and they finally turned up the a/c. The hotel isn't near any alternative restaurants, so we decided to hire a car so we could eat out most of the time rather than risk the buffet. Breakfast was disappointing. Limited spread and not very good quality. Overall, the dining experience was the biggest negative ... Here are the positives. We booked a partial sea view room only to find that it looked over a weedy field with the sea view blocked by a building. The elevator in that wing of the hotel was out of order. We asked for a room change and we got a much better room with a very nice view. All this was done with good grace. The rooms are big and all have balconies. The best feature of the hotel is that it is on a long wide beach. The sea water here is not clear but that is Langkawi for you. No problem, the hotel's pool is massive. Unfortunately, the the whole hotel complex has dark pebble paving. With little shade, this really makes the place hot -- radiant hot -- when the tropical sun shines. We found out later that this hotel was reopened in late 2011 as a four points after being closed up for some years. The refurbishment was basic but new and functional. Big bathrooms, strong a/c, and comfy beds. At one stage my wife let it slip that it was my birthday. Within a few hours, the door bell rang and a cake appeared. Again, very nice service. That said, I doubt we return. We expected a little more from a Sheraton, even a Four Points.
January 3, 2013
Rated 2 out of 5 by Zoroz Visit on 22 Dec
This hotel should be ckassified under Four points sheraton because it damage the chain history.
February 26, 2013