Rated 3 out of 5 by Bakul Food & Beverage needs improvement
I was not satisfied with the breakfast spread. It needs more variety. I could see quite a few indians during my stay. Hence, in my opinion, breakfast should have items that are suitable for indian pallete too. Example- I could see congee on buffet even though i did not notice any chinese guests in the restuarant during my stay.
Fries (which came along with the club sandwich) that was ordered in room, were cold.
Room stay was extremely comfortable. Staff was very responsive. The front office lady that took our check-in was very kind to offer an early check-in considering our long flight journey.
November 24, 2014
Rated 2 out of 5 by birdmilk77 This Hotel is not in my expections
Before going to the room, the corridor make me affair. They are no renovation.
When u are entrance to the room, the room was smelly and feeling like moist. The room is so big, but the facility is not complete. Only bath tower serve to customer, somemore the bed and pillow also not clean.
Location is ok, near airport and take 10 minutes drive to Cenang Beach.
November 21, 2014
Rated 1 out of 5 by regg87 terrible hotel
I spent in this hotel five horrible days.
The staff, including the manager,he's local, poor understanding of English.
Restaurant offer disgusting food, like a cheap diner, they have only just five dishes to choose from. The menu doesn't change and is always the same five dishes.The hotel location is terrible, there is no place to go at all! Sea is not possible for swim, because of the mud and slime at the shore!
The most of hotel staff absolutely helpless.
In general, I strongly don't recommend this hotel, if you don't want to spoil your vacation.
And the guys from SPG,must think about change the manager of this hotel!
April 14, 2013
Rated 4 out of 5 by Apecalvin There's definitely room for improvement; but better than expected
On the whole, this is a really nice hotel. Our room was nice and big, well-lit with big windows, clean and comfortable, though the decoration was a tad spartan. Kenny, from the Front Desk, was warm and very helpful, though many of the other Front Desk staff could use a lot more training. Fadzil, from Concierge, was knowledgeable and helpful in his recommendations. The food in the only restaurant, The Eatery, was better than decent. The Nasi Goreng, was perhaps one of the best I have tasted in any Starwood hotel in Malaysia, and prompted me to give a Platinum Thank You card to the chef who made it. The hotel is rather isolated in its location, but it is close to most of Langkawi's attractions, which are a short taxi ride away, in the north-east of the island. We really enjoyed both our stays at the Four Points this June.
July 1, 2012
Rated 1 out of 5 by LAV2014 EXTREMELY TERRIBLE ROOMS AND SERVICE
The condition of the hotel rooms was very bad, room condition was below average and it seemed worst than a budget hotel.
Stains on sheets was evident and marks on walls and ceilings with no clear maintenance carried out on rooms. The hotel general upkeep was also poor.
Special mention to Siti Aishah (Executive Housekeeper) for attending to my needs promptly. People and staff who are passionate about their job need an acceptable environment to work in however Four Points in Langkawi was a total let down and utter disappointment.
October 31, 2014
Rated 2 out of 5 by SPGFQ00 An embarassment to the SPG brand name
We have been loyal SPG members for at least 10 years now and reluctant to say this, but this 5 night stay was probably the most disappointing within the SPG group hotels yet.
The check in service was slow and poor, the resort generally lacked sufficient staffing and the rooms, although sizable, were basic and bare. The only restaurant in the resort had a decent breakfast, but the ala carte menu is forgettable and of poor quality.
Four Points by Sheraton Langkawi Resort has a good design and resort infrastructure but generally let down by a very weak ownership/management formula that threatens to dilute the SPG brand name all around.
October 19, 2014
Rated 3 out of 5 by amsh2014 Not meet expectation
- to many mosquito
- bed sheet not proper replace when clean up room
- no hand towel in the toilet
- toiletries not incomplete( tooth brush, shaver, bath gel only 1 )
- breakfast menu is same from 4 days we staying there.
November 3, 2014
Rated 1 out of 5 by adiarifin Disaster Hotel to stay.
Did not recognized SPG Plat member well. Food is terrible. Restaurant full of flies. No room service at night. Have to wait long time for services.Staff are not well trained including the higher management. Problem solving at ZERO level. It was a total disaster hotel to stay with.
January 13, 2012