Rated 1 out of 5 by Adriana16 Never again
Your front desk gave bad service inexperienced and no knowledge of simply questions. Housekeeping did not take our plates and cutlery away left them dirty in the room on both occasion, as well as left unwashed wine glasses, Decor was below standard you should be a 3 star hotel at the most the whole place is run down and in need of refurbishment. Food prices are overpriced considering standard is quite poor. No Mirage merchandise in store. Minibar not stocked. Television poor viewing needs an update. Clock in room unable to change to correct time. Furniture and carpet throughout hotel looked ragged. Poor lighting throughout hotel inside and out.
January 28, 2015
Rated 2 out of 5 by VegasTraveller Miami Vice
If you are looking to shoot a Miami Vice throw back video this is the place for you. Otherwise I would probably avoid this property until they get new management and a new owner that cares.
Beautiful Pool Area
Original 80's rooms and carpets (giant stains, nothing works, worn and dated)
Food is mediocre at best (we learned early to order delivery from town when we wanted to stay in)
Pools are nice but the towels are mixed and old and there are tons of kids screaming in every pool and spa?
Food running out of items like napkins at breakfast and refusing to use cloth saying they are for lunch and dinner?
Many more just book at your own risk
January 13, 2015
Rated 3 out of 5 by sydoz56 Not 5 star
This came recommended as 5 star. Its is far from it..It's still in the 80's. very antiquated.
Room /bath was dirty. No activities. 1 bar closes at 8pm! the other at 11pm! This is a resort! Charge for room service?? I have never had that before. The prices are very high for what you get .. Food need improving. Buffet is the same every day.. boring.. general staff friendly but mostly know very little about the hotel, the food pretty much anything. The in room safe is way too small. Not impressed. I cannot believe the rave reviews from some people
January 9, 2015
Rated 4 out of 5 by Holiday1111 The pool is great for kids to explore
Our motel room was a bit outdated as expected but clean and beds quite comfortable. Awsome pool but not sure if due to school holidays extra chlorine was used but our swimmers and shirts were bleached pretty bad. Maybe goggles would have been good as well but apart from that we really enjoyed our stay.
January 14, 2015
Rated 3 out of 5 by JennyMMR Perfect for family relaxation
My husband, daughter and I have just enjoyed our 2nd trip to Sheraton Mirage Port Douglas. We love it! If you want the perfect family holiday with 100% relaxation at a great budget - then this is the place for you! We love the acres of pools and the acres of gardens to wander. We can't wait to go back there again next year!
January 11, 2015
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013
Rated 4 out of 5 by Lori45 Christmas time
We had lovely stay at Port Douglas Sheraton everything was wonderful excluding Christmas Dinner which we paid $169.00 for! Which would have been fine for the seafood feast but I did note that I was vegetarian and was extremely disappointed that nobody arranged for anything to be made for that as it was a lot money for soup and salad. A little bit under staffed but it was the busiest time of the year so no problem there.
January 6, 2015
Rated 5 out of 5 by Jules29 Another Lovely Stay
I have been coming to the Sheraton since the 90's for holidays, conferences and work and now my partner and I try to spend at least a week every year just relaxing and recharging there. Yes the hotel is due for a refit but it's still an absolutely splendid place to stay. Personally I prefer the less formal more relaxed vibe. The pools are incomparable - you can always find a quiet spot in sun or shade. The staff are always friendly, helpful and welcoming and it always feels like we're coming back to stay at a friend's magnificent beach house! It's a wonderful location and we heartily recommend it for a great holiday. Thanks folks - hope to see you again very soon.
November 16, 2014