Rated 1 out of 5 Not a 5 Star Venue
Sheraton Mirage - Port Douglas
The venue did not make me feel like it was a 5 star venue. If this is what '5 star' is - then I'm disappointed. Reasons are as follows:
* Poor communication with staff with drink & food orders at the pool area. They kept trying to find the recipients, while food & drink got cold.
* Twice, my cocktail order was simply forgotten
* Poor breakfast buffet layout. A major constant jam where the pancakes & waffles were. Move them to a different position
* Have an actual ordering system for hte omlettes for the breakfast buffet versus spending ages waiting to be asked for your order. Seemed random & poor
* Villa did not have a mini bar - poor
* AUSTAR DID NOT WORK at my villa - despite 3x calls. Staff tried to fix it, but being an analogue system, many of the channels didn't work.
* The 'passport' program was good, but very very poorly explained in the documentation. This can be easily fixed, if you call me, I'll explain how (I'm not wasting my time here an now explaining it to you).
* I was so unimpressed 'overall' that I chose not to use the 'kids club' that was available. I simply didn't trust the calibre of who would likely be there. Probably a backpacker (like many of the 'casual' staff on hand.
* My villa didn't have a hotel guide. I didn't know what facilities were available or where. Yes, there was mention of a digital one - but I'm on holiday, and I'm not wanting to touch my computer / tablet & phone. Those things remind me of work. You were trying to force me to use use my work tools in order to find out what facilities you have. IN the end, I discovered that I was entilted to a paper everyday (but never knew about it). That really pissed me off.
NOT 5 STAR. NEVER WILL I RECOMMEND YOUR VENUE. Sorry to be so blunt, but it's how I feel.
July 5, 2014
Rated 5 out of 5 by roosters63 Great Holiday
Pools pools and more pools. Great food and we will be back .
October 31, 2013
Rated 5 out of 5 by jude2014 thought we had died and gone to heaven
as a pool lover..i must say this was my favourite holiday ever...and I travel a lot...I don't ever want to go anywhere else,needs some renos,but I can get past that........our mirage garden room (ground floor) was a secluded rainforesty delight, again needs renos but still lovely....will be returning as soon as possible...
October 28, 2014
Rated 2 out of 5 by Farhad Think twice before reserving this hotel. I do not recommend it.
This hotel is far from any other Sheraton Resorts. I was extremely disappointed with the quality and service that this hotel provided us. The odor in our floor was unbearable, terrible choice of food at the restaurant, the hotel facilities are very outdated and in desperate need of upgrade. In addition, the hotel has a dilapidated GYM with NO working AC and equipment that are more than a decade old. This hotel was not worth the cost. I would give them ONE star and highly discourage others from staying at this hotel. Consider other options in Port Douglas.
January 1, 2014
Rated 4 out of 5 by Jack08 Beautiful setting
This is my 3rd visit to the Sheraton, across 15 years and it is still in the most beautiful surroundings. I knew it had not been renovated so my expectations were managed in this area. The pool and grounds are simply gorgeous and the proximity to the beach is great. Rooms although outdated are a very good size. My only complaint is the reduced service around the pool, old towels and 6 star prices at the beach bar $26 for a hamburger! Really the Sheraton is now a 3-3.5 star hotel and the food prices should reflect this. If it did would get alot more people eating in - rather than prefering to go into town. This was similiar for the spa where the prices were very high for local beautician facilities - although the staff were very nice!
June 24, 2013
Rated 3 out of 5 by GD333 This hotel has thepotential to be better
Main pool toilets were filthy & disgusting. I was told they were cleaned twice a day. For so many people, they should be cleaned twice per hour!
Annoying radio hosts/music at main pool not smart - some radio commentators were crude & rude for my 3 children.
Cocktail knowledge and ability to mix up basic drinks was extremely poor.
Bedroom pillows too soft.
Buffet dinner overpriced! Should make it more affordable for majority of people and have themed nights (Italian, Mexican, Seafood, Asian, American, Australian, European.....).
May 4, 2014
Rated 3 out of 5 by Bin37 Slightly Dated
The main feature of this resort is the pool areas which are beautiful. We did notice that the property needed some basic upkeep such as tiles fallen off the pool wall, hardwood decking had started to deteriorate so tape had been put over it to avoid splinters. The rooms would have been top notch in their day but need a refurbishment. Excellent location right on four mile beach but would recommend a car to get into Port Douglas centre.
October 20, 2014
Rated 5 out of 5 by lorett Absolutely Paradise!
Thankyou Sheraton Mirage Port Douglas for giving us our dream 4 days of total relaxation and enjoyment!With working our busy little cafe we finally took some time out to get away and chose to stay here..what a simply beautiful place to stay!We just didnt want to leave!The lagoons,tropical gardens,restaurants,food..amazing!All the staff were so friendly and helpful and that especially made us both feel very welcome.This is one place that we will definately be making a return to in the near future!Thankyou sheraton and staff!
September 23, 2012
Rated 5 out of 5 by Davo53 Relax in the Sunshine.
Although the rooms are starting to show the era in which they were built, they are still marvelous. Large, spacious, great shower, (although over bath) and room to sit. Best part is the surrounds. Beautiful gardens and landscaping and acres of lagoon pools with beaches and plenty of room to laze about. Beach is close and the walk into town along the beach is long enough to be exercise but close enough to be enjoyable.
October 19, 2014
Rated 5 out of 5 by Blue555 Another enjoyable stay
We have stayed here a few times before. Once was over Christmas with relatives from UK. Another time for a Wedding Anniversary. Last week our stay was only one night as we were meeting old friends off .the Diamond Princess and we live only 40 minutes from the hotel. Our room with lagoon view was excellent. The bed was very comfortable, there was lots of storage, the bathroom was spacious and the hotel room had a lovely view and was so spacious it was like an apartment. We think the Starwood Program is very worthwhile.
November 30, 2013
Rated 4 out of 5 by DNS4 Hotel has excellent choices for breakfast.
Excellent breakfast choices
Very spacious lobby for gatherings
Friendly accommodative staff all around
Large & well maintained garden setting & lagoon
Very limited menu choice for pure vegetarians.
Restaurant chairs are uncomfortable- sink in as you sit.
Some room locations need long & climbing walk to lobby, challenging for people with knee or foot problems.
No complimentary WiFi, expected in this day &age.
Adding complimentary shuttle service to town-centre would be nice.
January 10, 2014
Rated 5 out of 5 by Angie710 Made travelling with a toddler easy!
I was very impressed with our recent stay at The Sheraton Mirage Port Douglas. I was a litte hesitant at first travelling and staying at a 5 star resort with a toddler, but the staff made our stay most pleasureable. Everyone was always very happy to help and extremely friendly. The resort facilties were excellent and the lagoons were picture perfect! I would highly recommend this resort to anyone, and would not hesitate to stay here again. Thank you for making our holiday perfect!
February 14, 2013
Rated 3 out of 5 by ABRBQ Sheraton Port Douglas
The location is excellent on the beach and has a large number of pools to compensate for not being able to swim in the surf at certain times of the year. Directions to carpark and our room were inadequate and very poorly marked so a disappointing introduction.
October 20, 2014
Rated 1 out of 5 by jdoane Dated Interior
Stayed at this facility in 2003. Literally I do not think a thing has been done to the hotel. Needs complete redo. Awesome acreage and potential. Place I think is 35 years old and needs total makeover.
August 5, 2014
Rated 1 out of 5 by BLTNYC An embarassment for the Sheraton brand
Not having been refurbished since the 1980s, it is clear that the property managers have little concern for the needs of today's hotel guest. While the staff were all extremely helpful, friendly and very responsive, the hotel property is simply outdated, under-maintained and a severe disappointment to a loyal Starwood guest. If you don't care about modern facilities, this is the place for you. As for me, I could not wait to check out and race away from this place.
October 10, 2012
Rated 5 out of 5 by Bazza An Amazing Escape in Paradise
We had one of the best stays at the Mirage Resort Port Douglas. The setting was magical, the accommodation first class and the service was just outstanding. The hotel design and layout alone are breathtaking in their beauty, but it was the hotel staff that made the difference. Everyone, from the check-in desk, to the porters, the service and restaurant staff and even the gardeners were simply fantastic. They were polite, extremely helpful and happy to oblige. It really did make a huge difference.
We also appreciated the environmentally friendly approach taken with discounts of $30 per day for each day you did not have your room serviced.
The food was super, the pools amazing and the location out of this world. One of the best stays we have had in a long time. Well done to all the hotel staff who made this a wonderful stay for us.
July 11, 2012
Rated 5 out of 5 by Joey65 A brillant place to holiday
We spent 10 days here and cannot fault our experience. The pool and facilities are just wonderful. It is a perfect location next to the beach and is an easy (about) 1km walk along the beach to the town centre.
The food is plentiful and delicious and we cannot fault the staff who were attentive, polite and courteous. It was wonderfully relaxing. The surroundings were beautiful and our room (we had a lagoon view room) was spacious and clean.
October 2, 2013
Rated 5 out of 5 by Crackerjack A week in paradise
Pure relaxation with friendly accommodating staff, exquisite pool locations, superb food and enchanting gardens. Truly a special piece of paradise. The atmosphere succeeds in making you relax and calmly drift through the day.
The accommodation was extremely comfortable with convenient access to all amenities. The whole resort is very well set out and obviously prides itself on setting high standards in all areas for its guests.
June 25, 2013
Rated 4 out of 5 by Bernie67 All Round Value
My wife and I along with another couple recently spent a week at the Mirage. The service from all the staff we encountered was A1 . The food in the restaurants was of a high quality, with particular reference to the Seafood Buffet. The general surrounds of the resort are vast and offer a great getaway to people of all ages. We thoroughly enjoyed our stay and have no hesitation at recommending the Mirage for your next holiday.
November 12, 2013
Rated 4 out of 5 by TS18 The Resort
We were both very happy with our stay Yes in places the Resort is looking a little tired but the Staff Service in all areas was First Class
We had a problem with our room air conditioner and they promptly moved us into a Larger and Better Room which wasn't our intention but all the same very much appreciated The Restaurant meals from Breakfast up was wonderful First Class as well Very Happy with everything
March 2, 2014
Rated 5 out of 5 by LACHIE fantastic
Fantastic hotel servicing an absolute must see location
October 19, 2014
Rated 4 out of 5 by BubA Property great, service lacking
We stayed here in early December 2011 for a tropical break. The pool, room, lush gardens and impressive lobby all create a luxurious setting. However, there was one major setback:
- the tour desk ladies were unprofessional, hostile and generally unhelpful. They have computers at their disposal yet failed to use them for the most basic of requests (eg finding information on AJ Hackett Bungy).
December 12, 2011
Rated 2 out of 5 by Sad73 Lovely pool
That was about it.
The staff were very dysfunctional with poor communication.
The fire alarm went off three times with guests leaving their room and staff ignoring everyone, when we asked what was going on not one staff member said anything, our room had no airconditioning and smelt bad, our group booking was split up over the resort with room on different levels and in different buildings!
There was a terrible mold problem in the a-la-carte restaurant and our booking was not correct, the staff got the orders wrong on numerous occasions and then the bill was wrong, the staff at the pool bar were rude and not helpful our drinks order was lost for an hour! The breakfast was good but again the staff could not help in any manner we asked for a table for 12 and were completely ignored. The coffee is terrible.
If the hotel was fixed and staff trained we would recommend the hotel as the location is amazing
January 14, 2013
Rated 1 out of 5 Cancellation policy STINKS
We stayed at a tired run down looking hotel called the Sheraton Mirage in Port Douglas. I would NEVER recommend anyone to stay. Whilst the staff were friendly enough it fell well short of what I would expect of a hotel of this standard. Also their cancellation policy stinks - I will NEVER again stay at a hotel linked the the SPG. If you are going there re think your alternatives.
October 30, 2011
Rated 5 out of 5 by Coffey Mirage stay
Excellent, unfortunately our initial room had a leaking airconditioner within 5 min this matter was resolved with the conceirge immediately moving us to a new room, very swiftly and effeciently handled no problems what so ever!!! Restaurant was very busy excellent service as well as excellent food, we went back for a 2nd night very happy!!
March 15, 2013
Rated 2 out of 5 by pattycoorong Run Down - Not 5 Star
Not up to standard of a 5 star hotel. Paint peeling, worn out carpets, outdated 80's furnishings, loud pool pump running all day and night, car park not undercover, distance to walk to your room in rain, tall weeds in room's window box, small bath towels, pool rundown. Would not stay again.
May 13, 2014
Rated 1 out of 5 by AUVisitor2012 Terrible
Waited ten minutes at registration desk. Had to call number to get someone to check us in at 6p. Unsanitary bathroom linen (do they even check the rooms?). Had to call twice to get this fixed at 8a as I don't think they believed us (photos!). Ancient facilities in need of renovation and staff in need of direction regarding service.
June 20, 2012
Rated 5 out of 5 by Rhonpon Wonderful staff
We were treated like royalty during our stay over Christmas, 2011. I would like to especially thank Sharon (at the concierge desk) and Jai (who cooked our omelettes and made sure I didn't miss out on any pancakes the third time round). We could not fault anything during our stay. Thank you, we'll be back!
December 30, 2011
Rated 2 out of 5 by PortDouglasTraveler Needs Improvement
The grounds of this hotel are lovely. We stayed here during a very rainy time and we appreciated the covered walkways. We understand the hotel is due to be refurbished and it is in dire need of this.
Some of the drawbacks/issues we experienced:
- Lots of stairs to get to and from room and to and from restaurant.
- Musty, moldy smell in lobby and room.
- Furniture in lobby areas as well as room was very dated.
- Moisture issues were apparent.
- Air conditioning in the room was difficult to regulate.
- Bugs in the room - very small "ghost" ants.
- Dim lighting - need brighter lighting in the room.
- Bedding had a duvet but no flat sheet; we requested a flat sheet to be put on our bed because the duvet gets too warm.
- Reasonably priced restaurant/cafe is needed; both restaurants in the hotel were very high-priced and the food was marginal.
- No other restaurants nearby; requires a taxi into town.
The staff was very wonderful. Perhaps the remodeling will make the hotel more satisfactory.
February 10, 2014
Rated 1 out of 5 by Savvy A shocker
Your grounds may be 5 star but the accommodation would struggle to meet 3 stars. Very disappointed. Had to be moved to a new room as it stunk of dampness. Staff did not pay any attention and were poor. Nothing about this trip was good. Was supposed to be relaxing but far from it.
August 5, 2012