Rated 3 out of 5 by kellyd2013 Nice resort, OK service
We stayed 4 nights and thought the resort was lovely, but very outdated. The lagoons and pools were beautiful, the breakfasts lovely, and the rooms quiet and comfortable. We spent a bit of time pool side, and watched people swim up to the pool bar, ring the bell and not get served within 10 minutes, so they swam off (this happened more then once). We also watched people wait for more then 15 minutes for their drinks. The cocktails we ordered ourselves from the pool bar were actually pretty bad....this area of the resort definitely needs work. We have stayed at resorts in Rarotonga, Vanuatu and Kota Kinabalu, and unfortunately the Sheraton Mirage did not match up to these. I expected more due to the Sheraton name, but overall, it was a nice resort. I just expected more then nice.
June 20, 2013
Rated 4 out of 5 by Hedda42 Hotel is really beautiful in design & layout.
The hotel is starting to show it's age. Parts need painting and updating. Our bed & furniture inside was in OK order but the wooden shutters at the balcony door needed attention. The outside furniture was not in good order. Some of the staff were excellent and others needed some training. Maybe good staff is hard to get. Food was very good if a tad expensive but Port Douglas food in general is expensive. We bought vouchers which made meals quite reasonable although I'm not sure that staff know much about them.
January 15, 2013
Rated 4 out of 5 by MrsBad62 The location makes up for the shabby
Being a lover of Sheraton, and having continued to return to this hotel over the last 5 years each year, we would have to say that this year she (the hotel) really is feeling old & worn down. Front Office staff are generally pleasant & Housekeeping staff are just wonderful, nothing is too much effort. The new sweet sleeper beds are wonderful but the pillows are truly horrible. Pls contact Sheraton on the Park for the best pillows around. As for the rest, the beach being just a few steps away is the ultimate, we love walking it every day. Being there in school holidays the only other issue were the shuttles into town which needed to run more often in peak times. We will continue to visit each year but I really hope that the resort will be noticeably improved by our next visit.
October 8, 2012
Rated 4 out of 5 by MJCB Just a comment
We stayed in room 5203. I was a bit disappointed when I opened the kettle- it needs cleaning! Otherwise, the room was good.
November 10, 2013
Rated 4 out of 5 by Suz12 Beautiful Lagoons
The Shertaon Port Douglas is a large complex with beautiful lagoons and gardens. The hotel is older and needs updating, but grounds make up for that. Karen at the tour desk was very helpful in booking and recommending tours and sites to see. The hotel is located on 4 mile beach and you can walk either way for a good distance. You can walk to town on the beach, but do not recommend during the evening hours as it is really dark and jungle like..Would need a car to get to town or take the shuttle to town.
December 6, 2012
Rated 3 out of 5 by Billyjoel Bad feeling
This hotel has serious staff problems.
From some staff not able to understand English and the total lack of attention to customer needs, it is like they are on the vacation not the guests. And every time we stay at this hotel I have and argument with reception staff about SPG entitlements. I truly believe it has major upper management problem as in my view a fish ROTS from the head down. When we return to Port Douglas we will not book in here unless there is great improvement in service!
September 9, 2012
Rated 3 out of 5 by PO78 Needs Improvement
Although my wife and I enjoyed some aspects of our stay, there were some areas requiring improvement. Our room needed repairs, i.e. leaking toilet, faulty lights, slippery bath in shower recess, balcony door/window would not open. Music/cocktails as advertised "nightly from 5pm" in lounge area was not available during out entire stay.
October 14, 2013
Rated 5 out of 5 by Cherie33 This resort is a must for families!
We recently stayed at the Sheraton Mirage, Port Douglas for three nights from 19-22 May 2012 and I am writing to thank all the staff for making our stay so enjoyable.
I wanted to make particular mention in relation to the Aqua Bubble activity for the children. We have 2 daughters aged 8 and 6 years and we booked them in at the Aqua Bubble on each day of our stay - even a couple of times on one day! They had so much fun, which in turn made my husband and I extremely happy as we were able to enjoy a couple of hours of uninterrupted time by the pool together. The owner/operator of the Aqua Bubble was extremely pleasant and helpful and obviously has a wonderful way with children. The Aqua Bubble was a fantastic part of our holiday at your resort and is certain to be a draw card for families in the future!
May 27, 2012
Rated 4 out of 5 by geric Still a good place to be.
Great check in, upgraded room (SPG Gold).
Superb grounds and location which keep us coming back ("Samsung" logos sprayed onto the grass did grate a bit though, hopefully temporary).
We accept that renovations are due, but the lobby / restaurant areas are in excellent shape. Rooms still acceptable.
Il Pescatore was unimpressive both nights we visited and now can be beaten quite easily for food and service by the top places in Port Douglas.
There appeared to be difficulty in ascertaining exactly what SPG Gold was entitled to, and the bottled water had to be requested a couple of times. A newspaper was delivered on my last morning - I was told at check out that it was delivered every morning that week but must have been taken by other hotel
guests. OK, points for a quick answer.
Never mind, we will be back!
August 13, 2012
Rated 5 out of 5 by Muffet73 An anniversary to remember
We live in Cairns so are considered locals at the Sheraton Mirage, Port Douglas.
We went there for 2 nights to celebrate our 49th wedding anniversary. We loved every moment and we were made to feel very special. Our room was beautiful as is the whole hotel. All the staff were exceptionally friendly and helpful.
You have achieved the right balance between being a luxurious high class hotel and that of being friendly and homely. We can't wait for another opportunity to come back.
September 5, 2012
Rated 4 out of 5 by GoBlue87 Great location and rooms!
The rooms at the Mirage were large and comfortable. The local shuttle bus stops at the hotel every half hour until 11:00 and is very convenient for going out to restaurants and grocery stores. The pools are wonderful although it would have been nice if the water was a bit cooler. It was also a bit of a trek from our room to the pool. All of the staff were extremely pleasant and helpful. Onsite restaurant selection is not great during the offseason and items are a bit pricey.
February 11, 2013
Rated 3 out of 5 by Salbell2012 Salbell2012
We were a little disappointed with the staff and their helpfulness. There were many times we had to walk or phone to be informed for the most simple things. There were 4 of us in a room and only 3 towels were placed daily. On arrival the receptionist didn't give us an overview of the resort only how to get to our rooms. No beach towels coupons were given either. Poolside service was almost non existent. Other than that, we loved the pool and days laying by relaxing.
August 6, 2012
Rated 3 out of 5 by Bellyrae Kids resort
Great pools, but there were too many kids. Good if there was an adults only area. Also the shopping village where the spa was was awful. Thought there would at least be some shops.
Obviously rooms are dated, but I understand thatthey are being refurbed soon.
Pool bar couldn't cope with too many orders either.
bad that you have to get a shuttle bus across to the fitness centre.
I wouldn't rush back. Not for the price and certainly not in school holidays.
October 4, 2012
Rated 3 out of 5 by June Pools great, food expensive
We loved the fabulous pools!! The buffet breakfast was excellent, but unfortunately the other meals were not. Buffet dinner was below average & we decided not to go again. All meals very overpriced & there was a $10 room service charge! Be aware of charges for things that are free at other resorts for children: town shuttle, Aqua Play ($15 day), kids club ($50 per half day!!). We ate at Port Douglas to improve the quality of our meals & reduce costs
April 24, 2013
Rated 3 out of 5 by bib8888 Easy beach access
The beds were quite uncomfortable and resulted in both my partner and I having sore backs afterwards. Our booking stated that we would have a king size bed, however we were provided with two double beds. On questioning this I was advised that due to us booking through a third party preference is given to those who book direct with the hotel and there is no guarantee to bedding availability when booking with a third party. This was quite disappointing
August 7, 2012
Rated 5 out of 5 by Maximus1 The best resort style hotel and location
We stayed at the Mirage for 9 nights from 9th to 18th September and thoroughly enjoyed our stay. We could have easily stayed another week. It still has a wonderful atmosphere and style with a great feeling of space. The pools are unrivalled by any other hotel. The location just metres to Four Mile Beach is another bonus. The staff were so willing to please and overall we found nothing that would prevent us from going back next September. Can't wait.
September 21, 2012
Rated 4 out of 5 by Wedge77 Brilliant for families
The hotel had great facilities and was for the most part very family friendly. The only disappointing thing was the front counter staffer at the breakfast buffet. She was rude and treated us and our child like an annoyance. It was busy but two days in a row after being checked in we were ignored and had to remind her we had yet to be seated despite standing right in front of her for a good 20 minutes with a hungry and obviously bored toddler!
October 22, 2012
Rated 5 out of 5 by TropicalTraveller Stunning, peaceful oasis
Have stayed here the last two years & had a wonderful time. Huge, resort with stunning views everywhere you look, a little 80's style - which we like - and extremely well maintained. Huge, opulent lobby area. Beautiful tropical gardens with lots of palm trees. Has several fantastic large lagoons (& hardly any kids) so very quiet & peaceful. Due to size of resort, a bit of walking required, so probably not great for elderly or mobility impaired. Had lovely dinner in Il Pescatore restaurant & great buffet breakfast in Lagoons - excellent omelettes cooked to order, very busy on a Sunday, so took a while to find staff to provide some coffee - had to ask twice. Right next to four mile beach. Longish walk into town, but they have shuttle service (at cost). Would have been good to have piano player entertaining when we were in cocktail lounge - was a little quiet.
August 24, 2012
Rated 4 out of 5 by Milly Great location and great pools
This was our second visit and once again it did not disappoint. The hotel is located with direct beach access which provides an easy walk into town. The pools are magnificent. Even though we were there during holiday time there was plenty of pool space we could enjoy. We were there for New Year's Eve. The hotel went all out to make sure everyone had a great night from waiters to management. It was a lovely relaxing holiday.
January 3, 2013
Rated 5 out of 5 by Silverking PARADISE FOUND
The location on 4 mile Beach is just superb. The gardens are magnificent. My wife and I had 7 nights here July 2012
in a Lagoon room. Excellent buffet breakfast every day. Pools looked idyllic but were too cold - we had 1 swim only. Just one heated pool would be great??
All staff but one exceptionally pleasant and helpfiul. Good free Wifi in the lobby. The trip to the reef by helicopter is an absolute must! We will return!
July 26, 2012
Rated 4 out of 5 by MKP42 Great Pools
Had a relaxing stay at the resort. Kids loved the pools and afternoon High Tea in the lounge was good value for the money.
Our standard room was very large and the lighting controls are very retro, would have been very high tech in the 80's a bit dated now. Overall the resort is older compared to more modern facilities but the staff was pleasant, the room was clean and the pools were great. We would stay again.
November 23, 2012
Rated 5 out of 5 by MP27 I'll be back
Had a great time and was extremely satisfied with recommendations the hotel staff member recommended, from the Quicksilver Reef Tours, helicopter rides , scuba diving and dinners at Salsa and Pescatore Restaurant.
Pool staff were friendly and it was just want we wanted, 4 days of relaxation in a comfortable resort with good size rooms and facilities.
We will definitely be back and look forward to the refurb.
March 31, 2012
Rated 3 out of 5 by Trig Quiet and beautiful hotel
The hotel is beautiful and the staff was very helpful. But I Just didn't feel getting a lot of attention as a P-level member here. I can hardly feel that the room I was given was upgraded. The check-in day was happened to be my birthday...just a little disapointed that not even a small suprise was arranged. Basically, nothing wrong with the hotel. It's just my expectations on SPG hotel are always high
February 14, 2013
Rated 5 out of 5 by Tina46 Beautiful Tropical gardens
My husband and I stayed for a week early sept 2012 in a Deluxe Garden room ,the room was very comfortable .
The staff are well presented,very friendly and helpful especially the breakfast hosts.
The hotel location was ideal for us with direct access to the beach and only 5 mins drive to Port Douglas town .
Cannot wait for our next holiday thanks guys for a wonderful holiday
Tina & Paul Christchurch Nz
September 11, 2012
Rated 4 out of 5 by doctorjosh A very relaxing stay
Even though this hotel is a little on the old side, it was generally well-maintained with spacious rooms and good facilities. The many lagoons created a great atmosphere and the pools were very nice. The swim-up bar was a bonus! My only criticism is that there is not enough shade around the pool areas. The restaurants provided a reasonably good variety of food and beverages that were of good quality.
February 19, 2013
Rated 3 out of 5 by ToryZ Run down
I was extremely disappointed at the state of the resort. I am sure in it's heyday it would have been fantastic, but is extremely run down now. This is a 5 star self rated resort but in all honesty I feel it is at a maximum 3.5-4 star.The resort is very dark at night when walking back to your room, for example getting to car park, but yet during the day, outside, many many lights are left on!
May 27, 2013
Rated 3 out of 5 by Welsh1 Great swimming pools but the hotel is getting tired and the staff need more training
Overall we enjoyed our stay at the hotel but our holiday there was marred by a few unnecessary frustrations. Our booking was queried when we got there, our room went unserviced on one occasion despite two calls, the kitchen was shut when requiring dessert at the bar even though the literature said it wouldn't be, there were no children's bikes to hire and our bill needed a lot of amending.
September 10, 2012
Rated 2 out of 5 by Sad73 Lovely pool
That was about it.
The staff were very dysfunctional with poor communication.
The fire alarm went off three times with guests leaving their room and staff ignoring everyone, when we asked what was going on not one staff member said anything, our room had no airconditioning and smelt bad, our group booking was split up over the resort with room on different levels and in different buildings!
There was a terrible mold problem in the a-la-carte restaurant and our booking was not correct, the staff got the orders wrong on numerous occasions and then the bill was wrong, the staff at the pool bar were rude and not helpful our drinks order was lost for an hour! The breakfast was good but again the staff could not help in any manner we asked for a table for 12 and were completely ignored. The coffee is terrible.
If the hotel was fixed and staff trained we would recommend the hotel as the location is amazing
January 14, 2013
Rated 5 out of 5 by Pinakins Superb facilities staff and location
How absolutely delightful to have noticeably young and enthusiastic staff. Peak season and nothing was too much trouble for the staff who appeared to genuinely enjoy their work. We absolutely LOVED our holiday which aside from the perfect location and breathtaking facilities, was made perfect by the cheerful staff. Service is what counts the most when everything else is almost perfect!
October 5, 2012
Rated 3 out of 5 by Rach14 Had high expectations!
I have been wanting to stay at the mirage for almost 15 years now and feel I had very high expectations that were not met. Unfortunately. It is looking rather out dated amongst the other 5 star hotels and resorts I could have chosen from. Service was excellent as a 5 star should be. Resort pools were stunning. Furnishings and fixtures really do need to be jazzed up! Thank you.
March 16, 2013