Rated 5 out of 5 by Bargeo26 Great pools & service B & G.
Our stay was great due to great customer service, pools were fantastic, towels provided everyday a bonus & so close to the beach. Room had everything needed & was clean, found bed & fluffy pillows comfortable. Food was excellent, gluten free available which I need, breakfast fabulous everything possible just like Thailand. Shuttle bus should be free for guests or maybe cheaper.
November 7, 2012
Rated 4 out of 5 by Melda Sheraton Mirage Port Douglas
Very attractive architecture and landscaping. Brilliant location, being right on the beach, and the 20 minute walk into town balanced the indulgent meals ! Staff all friendly, helpful and efficient.
We were slightly apprehensive after reading some very negative reviews, but after our stay wondered if we were at the same hotel ! The decor is dated, but that is part of the charm.
September 7, 2012
Rated 4 out of 5 by Janet11 This hotel has wonderful facilities
WE HAD TO SHOW WRITTEN PROOF THAT BREAKFAST WAS INCLUDED AS IT HAD NOT BEEN RECORDED.A PART FROM CHECKIN THE OTHER STAFF FOR THE REST OF OUR STAY WERE ABSOLUTELY WONDERFUL AND FRIENDLY !
THE GARDEN ROOM WAS TERRIBLY MUSTY SMELLING AND WE WE MOVED TO ANOTHER ROOM. WE ENDED UP PAYING FOR AN UPGRADE.
FACILITES WERE WONDERFUL AND MADE THE STAY WORTH WHILE DESPITE THE ROOM ISSUES.
November 2, 2012
Rated 3 out of 5 by GeorgeGorgeous GREAT LOCATION SHAME ABOUT FOOD
With the exception of breakfast we found "in room dining" poor and the cooked food cold on arrival. The Italian restaurant was a disaster. Reminding us of a Fawlty Towers comedy. We all waited a very long time for the meal and then the fish was overcooked and inedible. Suspect it had spent too long on a hotplate. We had dinner in town thereafter at some really good places
October 16, 2012
Rated 5 out of 5 by SHEZ A beautiful place to unwind and relax
We chose to stay at the Sheraton Mirage Port Douglas to celebrate our 42nd Anniversary. After a gruelling 12 hour journey, having been delayed in Canberra due to fog and missing our connecting flights, we arrived to be greeted by Clementine with a lovely smile which was refreshing after such a bad journey. Clementine was extremely helpful and took the time to explain all the amenities available at the resort as well as the location of the restaurants and bars. We would like to pass on our thanks to her. We would also like to acknowledge Sophie and Joe from the Lagoon and Il Pescatore restaurants. They both went beyond their call of duty, their customer service is excellent and we feel they are a great asset to the resort.
We stayed in a Villa which was absolutely beautiful, very well maintained and spotless. All in all we had a most memorable stay, and will definitely return to celebrate ou 43rd Anniversary next September.
September 27, 2012
Rated 4 out of 5 by DT40 Will come back
Our Stay at Sheraton Mirage Port Douglas was a great and memorable experience.
The hotel is beautiful with all the gardens and pools, but the most pleasant of all the experience was the friendly and helpful staff. A special thank you goes to Sharon in the porter section as her customer focus is amazing.
A big thank you and will be trying to get back up there.
July 15, 2012
Rated 5 out of 5 by TimandChel Relaxing and peacefull....
Resort was at full capacity yet we felt as though we had it all to ourselves, its so lovely and spacious you feel like you are in a peacefull piece of paradise!
Clean and tidy, staff so friendly, breakfast buffest exceptional. Room huge wth beautiful views of the lagoon. We will be back next year!
August 18, 2013
Rated 2 out of 5 by tjed Hotel is clean but in need of refurbishment
Rooms are clean and staff was courteous. Facility seemed understaffed, even for low season. Beds and linens are in need of upgrade. Facilities are in dire need of maintenance. Our room was plagued by mosquitos, but the staff attended to the matter promptly when advised. Food and drink prices are excessively high. It's not the destination it used to be.
January 27, 2013
Rated 5 out of 5 by Pinakins Charming Resort
We were there in September and returned in November following withdrawal symptoms. What a charming resort this is with equally charming staff. We feel very welcomed and safe in this resort, just beautiful. Impeccable housekeeping and maintenance of pools and grounds, wouldn't stay anywhere else now that we have experienced MIRAGE. Many thanks again.
November 17, 2012
Rated 4 out of 5 by bingo85 Sheraton Port Douglas
The hotel is very dated and our original room had numerous serious issues. The duty manager worked tirelessly to upgrade us and resolve our issues. Her and the staff could not be faulted but they are struggling with a poor product. The facilities and location are great and once renovated sympathetically the hotel should return to it's former glory.
August 10, 2012
Rated 2 out of 5 by Michael99 Old hotel / no status recognition
This stay was among my most disappointing of SPG stays. The first issue was that I was not recognized as a Platinum guest during my stay, the reason being cited as that I had booked through a travel agent (I'd booked with agents several times before and this was never an issue). As a result, I did not receive any nights toward my status, any points toward my stay, and had to pay for internet and breakfast, which are usually a part of being a Platinum member.
The staff were also unable to address my questions and always had to refer to a manager (without me ever asking for one). They were all very courteous though, which is always very appreciated.
The rooms were nice and spacious, but were clearly very old. It had that humid look and feel, but the bed slept nicely as a Sheraton bed would. The hallway of my building (building 1, 3rd floor) though smelled like sweat and dead fish.
The pools look nice (though could use some cleaning too). I also liked the direct access to the beach
August 2, 2013
Rated 2 out of 5 by Aldo8 Great guest relation service
I think the hotel needs a serious refurb. I have stayed at several Sheratons during my business trip and I must say that yours looked really old with 80's decor.
Also, we had an issue with the phone in the room. It kept ringing at night, I informed reception right away and it rang the whole three nights we stayed. I guess it wasn't fixed.
January 29, 2013
Rated 5 out of 5 by Vent excellence in all facets.
We, a party of four, stayed at the above hotel from the 17/03/2013-24/03/2013, and I can only say that we had the very best holiday, thanks to your dedicated staff at all levels. In particular, Karley at reception, who was so helpful and courteous. The food was unreal, especially the seafood buffet. Great time, Thanks heaps.
March 26, 2013
Rated 4 out of 5 by Jennifer15 In need of serious re-furbishment
Whilst I enjoyed my stay very much, it is clear that the infrastructure (with the notable exception of the garden surrounds) is very much showing its age. It is in serious need of a total re-furbishment (locks and sliding doors in need of repair during the stay).
Staff did not always attend to requests efficiently, or at all.
September 3, 2012
Rated 4 out of 5 by ML788 Golf Course
We had a good time in march this year, Food,resturants,room and staff were terrific,Exterior of accommodation needs some maintance inc painting.The golf course is well below the standard you would expect,Nice lay out but 1 out of 10 for condition. I would have been very disapointed if we had gone there for golfing holiday.
April 17, 2012
Rated 5 out of 5 by Newman This hotel was so good! A great place to relax!
Sheraton at port Douglas was a brilliant stay! We were so incredibly impressed with the excellent service and fantastic staff! We were extremely satisfied with every aspect of our stay and would strongly recommend this resort to anyone staying in port Douglas
August 16, 2013
Rated 3 out of 5 by Elaine Wonderful people, but slightly run down resort
The concierge and the bell desk were extremely helpful and kind!!! But the facility is getting old and really shows it. The elevators are scrapped up, the paint is wearing off of the buildings, carpets are old, showers need updating (Cauking), The rooms are very spacious and nice though and the beds are great as usual.
January 2, 2012
Rated 4 out of 5 by Phantom02 Relaxing
I was looking for a good value relaxing holiday with 5 star accomadation and this was provide by your Resort. Excelent pool and golf facilities. Hotel is well maintained and groomed. Service was a little slow in in responding to seating at breakfast, but otherwise staff were attentave to needs and service was good.
November 28, 2012
Rated 4 out of 5 by bigrig Hotel was grand
Nice place, It is tired and needs an extensive upgrade. You can tell they have not spent a lot of $ on it in the last few years. The food is over priced. Golf course is not in good shape given the reviews they have for it, it must have been very good once but needs $help now.
NO free shuttle to town is a rip off.
February 9, 2013
Rated 5 out of 5 by LouB56 Great Staff, Great Food, Great Hotel
My wife and I enjoyed our 5 night stayed very much and constantly remarked how hardworking, efficient and pleasant were all the staff - from front of house to the cleaners and the grounds people. Under the trying and busy conditions of school holidays they were always cheerful and helpful. We just loved the place.
October 2, 2012
Rated 4 out of 5 by Cazz Very good hotel.
This was a good hotel, the grounds and the pools were lovely. The breakfast was very good and offered a good variety. I feel that the room, although quite roomy, needed updating and the carpets also needed updating. The room was kept nice and clean each day. I would stay there again.
July 8, 2013
Rated 2 out of 5 by cpol Review Restaurant times
We were unable to eat at the restaurant on a Firday Night at 8.15 as it was closed which meant we would have to either go out of the resort for dinner or have bar food. Bar food was nice but not a meal
Toilet in Room 1312 requires attention as button keeps sticking and toilet keeps running.
Room smelt musky
August 29, 2012
Rated 5 out of 5 by KT900 Nothing too much trouble
The staff were exceptional in meeting my needs. Nothing was too much trouble. As usual I thoroughly enjoyed my stay and look forward to my return.
September 15, 2013
Rated 5 out of 5 by Richo08 Loved the Hotel
Your pools and facilities were at a very high standard. As the pool gets crowded there are limited deck chairs and beds and is very hard to find a spot. Other than that it is one of the best hotels I have stayed at. Loved it and will be back there agin. Thank you to your kind staff and met my expectations.
October 11, 2012
Rated 5 out of 5 by Kiwi1 A wonderful place to relax
This is the place to stay if you are after a relaxing holiday in the sun. There is no need to leave the complex at all, if you don't want to. The facilities are wonderful and the restaurants are top class. We had a wonderful break and are saving up for our next holiday at the Sheraton Mirage, Port Douglas.
October 31, 2012
Rated 4 out of 5 by Elan01 Sheraton Mirage Port Douglas
Having read some reviews I was a bit weary of the Mirage, however, I can only say that it was a pleasure to stay there. My 2 children loved the pool. Breakfast buffet was fantastic, and staff very warm. The hotel is definitely a bit warn and tired, but the pools and environment certainly make up for that.
January 6, 2013
Rated 5 out of 5 by yvonne57 had a great time
loved the swim up bar all the pools had the best time
September 26, 2013
Rated 1 out of 5 by Poor Faded and worn
Poor The hotel decor is worn out. Towels are frayed. Furniture is chipped. Carpets are worn. Service is mediocre. Manager does not preserve amenities for guests.
September 8, 2013
Rated 2 out of 5 by sergeant Disappointing holiday
An average stay, after about 5 earlier visits
September 27, 2013
Rated 4 out of 5 by marjon Great place - food ???
Great,comfortable accommodation, friendly obliging staff. Well maintained grounds and pool areas. Food and wine prices way above what was presented at the table. Everybody on staff were only to happy to go out of their way to make sure that you were their guest and you were enjoying your stay.
December 6, 2012