Rated 3.9 out of 5 by 157
reviewers.
Rated 4 out of 5 by Phoebe11 Bit outdated
The decor and furnishings were a bit outdated but the beds were very comfortable. I think the beautiful gardens and pools made up for the daggy decor. The portering and general service was excellant.
June 15, 2013
Rated 4 out of 5 by Arkady295 Sheraton Mirage Port Douglas
My wife and I stayed from 9.6.13 to 14.6.13, it was a treat for me for my birthday and she booked the "Romantic" package. Overall our stay was satisfying, the room was looking a little tired but this did not detract from the comfort and cleanliness.
Chocolates were not in the room on arrival (for the non-drinker) but that was quickly resolved with a call to the front desk. The dinner in Il Pescatore was marred a little by a co-ordinating staff member seeming unable to comprehend that we had already paid for our meal in the package.Telling us, after we explained this, that it had been taken care of and then putting it on our account anyway. I might say this did not reflect on the courtesy and professionalism shown by other staff in the restaurant. We discovered the bill by checking our folio under guest services. I do not wish to seem querulous and realize that we were one couple among many but it does seem to suggest a break down in communication between departments.
It took three attempts at the front desk to rectify but eventually was sorted out. I would add that all of the staff and I mean all of them were at all times friendly and helpful and not once were we ignored by any that we may have just passed by in the walkways. The lady who organized our sunset cruise was friendly and helpful both with the cruise and sorting out our dinner account. Unfortunately her name eludes me.
Breakfast each morning was superb and the pools and outdoor settings are magnificent. Above all it was peaceful and relaxing and it was nice to see the Manager doing the rounds on Friday morning.
June 15, 2013
Rated 5 out of 5 by nina48 pools pools
we went on our delayed honeymoon,the sheraton was wonderful,service excellent ,beds/rooms so clean and comfy.
staff is great and kind.meals are top shelf.the pools are so many all beautiful.
June 6, 2013
Rated 5 out of 5 by ANGELA AHHHHHHHHHHHHH
I LOVE MY HOME BUT SHERATON MIRAGE PORT DOUGLAS PROVIDES ME WITH A GREAT ESCAPE AWAY FROM WINTER CHILLS WITH WARM & FRIENDLY SERVICE ITS A LUXURY HOME AWAY FROM HOME WITHOUT THE STRESSES OF HOME LIFE, WITH LITTLE OR LOTS TO DO, THIS WAS MY 5TH VISIT
June 5, 2013
Rated 3 out of 5 by ToryZ Run down
I was extremely disappointed at the state of the resort. I am sure in it's heyday it would have been fantastic, but is extremely run down now. This is a 5 star self rated resort but in all honesty I feel it is at a maximum 3.5-4 star.The resort is very dark at night when walking back to your room, for example getting to car park, but yet during the day, outside, many many lights are left on!
May 27, 2013
Rated 5 out of 5 by Noreen The Hotel
A lot of activities to choose from within the hotel and the food is great!
May 27, 2013
Rated 1 out of 5 by Cosmos My family stay
Pool service - non existent
Restaurant service = non existent = faulty towers
Buffet - forget about it
Don't go
Please don't go
Go elsewhere
May 6, 2013
Rated 3 out of 5 by Romeo Wonderful location, but needs a facelift.
The Sheraton Port Douglas would have been a wonderful hotel when it was first built. Its location as absolute beachfront on Four Mile Beach at Port Douglas is second to none. The staff were equally wonderful, in particular Matt and Andrew on the front desk, and Sulie in Il Pescatore Restaurant were exceptional in their customer service skills. HOwever the resort is tired and past its prime. The rooms were so aged, with many things not working properly (such as the shutters which we had to close with a hair elastic!) and everything badly in need of painting or replacing. The public areas are in much better condition thank goodness, and worthy of the ownership of Sheraton. The rooms, alas, not so. Surrounded by so many new resorts, we fear for the future of this hotel.
May 10, 2013