Rated 5 out of 5 An Australian Design Icon
We attended an Easter Wedding at the Crystal Chapel at the Mirage and although it is a long way from Melbourne we are very pleased we went, and that we stayed at the Mirage for the event
The whole of the resort is so tropical, lush and well maintained, beautifully presented throughout. Everyone very friendly and helpful and it was lovely to relax and look out over the sparkling lagoon
We would be pleased to stay again and be able to enjoy more of that which Port Douglas has to offer
April 22, 2014
Rated 4 out of 5 by Misiu So 80's
The hotel looks nice in pictures... Let's face it, it is dated. I understand that refurbishing a hotel costs millions but start off slowly. The carpet in my room was torn by the door, the bathroom fixtures were a dusty rose colour, the shower head sprayed out of the shower due to calcium build ups, and the room felt like a time warp.
The positives were the fantastic bed, and the breakfast buffet.
The grounds keeping was really unmaintained. Seriously, hire someone to clean the parking lots from all of the dead palm debris. First impressions are everything and garden upkeep did not leave a good one.
I expected more for the money.
April 12, 2014
Rated 4 out of 5 by mamasilva Old lady needing a facelift but still fine in areas
We knew what to expect, having read recent reviews by other guests. Enough to say, look forward to the planned renovations expected later this year.
Except for the 'Country Club' that is! That was the real let-down, as we had been assured of 8 (6?) first-class tennis courts awaiting us, so we packed our own racquets accordingly. The reality was only one useable court, and that in Eastern-Block-country standard. After bringing our racquets, especially to play as a family, in an extra-large suitcase, we were very disappointed, and then we had to pay for balls as well. Having known this, we definitely would have fit some balls into the bag as well as the 4 racquets! Or, actually, not bothered with tennis at all.
Lap pool was excellent at the CC, though. So were the shower facilities. The gym definitely needs upgrading and water-proofing.
Landscaped, tropical gardens and grounds were well maintained and lushly beautiful. Loved the stream with carp, frogs, eels, turtles and small fish stemming from one waterfall. Lagoons lovely to view and swim in. Well done for keeping the outside of the resort a delight.
Staff were generally nice but most were new and inexperienced, leading to many misunderstandings, like completely wrong orders going to the kitchen and bar staff (who were then noticeably annoyed at having to re-do food/drink orders as they were very busy Easter weekend). Discount cards/vouchers abounded (far too many different ones available IMHO); staff not knowing how to apply them properly and many bills had to be re-done (as observed in all restaurants, not just our own experience). Senior staff might need a lesson in flexibility and leniency as they applied the rules very strictly (and in some cases, mistakenly) with regard to one discount in particular; the SPG kids' meals arm-band. I really don't want to waste my hard-earned holiday arguing the nuances of the stated terms and conditions of what we signed up for. Perhaps have the T&C written even more clearly and concisely, to avoid all confusion, and don't exclude any eateries? Pool BBQ changes seasonally and is determined by weather; more potential confusion.
The meal deal for kids <=12 is a great idea, at $30 per day. My 12 year-old eats like a sunbird and buffet is wasted on him, although he loves the variety on offer, so always choses buffet if he can. Breakfast buffet for him is one bowl of cereal and Easter eggs. NOTHING else! Dinner is chicken, julienned carrots, bread and butter plus two chocolate brownies and a strawberry dipped in chocolate sauce - that's it - sometimes, no desert at all, just one plate main. So it is really worthwhile for kids to be able to eat at less expense, as they just don't go for all the prawns, crab, oysters, smoked salmon, etc. on offer, making even ~$36 for a kids' buffet not cost-effective for parents. Very grateful for this option - good idea, Sheraton Mirage PD.
Wait staff will become more experienced, so this is bound to improve soon.
Chefs really need to advise wait staff of changes to menu items. It doesn't bode well for a restaurant to serve a dish missing key ingredients described on the menu, or substituting listed ingredients with other foods without informing the diner before they place their order. This is really annoying, plus leads to prepared foods being rejected. Personally, I expect to eat exactly what I ordered or be informed otherwise.
Beds are fantastic and super-comfortable, even if the rooms are dated.
One thing I really found sad and unforgivable though, was that I told the resort that this holiday was our 25th wedding anniversary and they promised to do something (like a one room - we had two rooms - upgrade later in our stay - using our voucher), or some other acknowledgement, no matter how small. Nothing happened. I know the resort was >85% full and Easter school holidays meant busy, but really, how hard would it have been to notice us? I really wanted to surprise my hubby (and he tried also, separately when booking, without my knowledge, to upgrade with paid voucher), especially as we had brought two kids with us (making this a far from romantic anniversary).
Nothing at all. Last time we stayed here was 16 years ago. It is likely it will be that long before we come again, making my recommendation to others a limited one.
On a different note, I'd really like to see some organised activities for adults & older kids, like aqua aerobics or yoga on the sand or garden tours (pointing out the wildlife) during times of high occupancy. Look at Tui for examples of what families like when staying at a big resort during school holidays. Even couples might be interested in cocktail mixing display/instruction or coconut cracking. Makes a holiday memorable and passes the time when it's raining a lot.
And I'd love to see coconuts on the menu, having been nearly hit by several dropping from the palms nearby. And a welcome to country, or are there no indigenous people here?
April 21, 2014
Rated 5 out of 5 by Steve74 This hotel has a great manager
This saves me from finding out who I should write to in the Starwood organisation. The general manager, Steve Molnar, was extremely helpful in advising guests about what action they should take in regard to approaching cyclone Ita. I saw the preparations being made for the hotel to ride out the storm. I was also aware of the arrangements made for staff in Cairns to not have to travel to Port Douglas during the emergency. My wife & I are very grateful for his concern & his timely advice.
April 12, 2014
Rated 5 out of 5 by Mandrin Great Service
This hotel property is quite old and a little strange (lobby statues) mixed in with Chinese style wooden tables however the service staff of the hotel make for a pleasant stay.
The room was also old, but after a soothing hot bath and relaxing under the fan vice A/C, the room was very relaxing.
The F&B Manager was assisting in the restaurant the first day we arrived and helped out with different types of seafood we wanted to order. His service level and knowledge was excellent.
April 11, 2014
Rated 5 out of 5 by Soo60 didnt really need to leave hotel grounds
Hubby gave me 60th bday romantic package surprise. Cyclone Ita also joined in. Staff were very helpful and friendly especially Sharon at reception. Rooms cleaned well. Food excellent and buffet breakkie was not tired and boring but had plenty of choices. I really LOVED the endless pools and the way they meshed right up to the rooms.The hotel gardens were lovely especially the little waterfall and on our arrival a Ulyses (sp?)butterfly flew down into view (Truman Show moment, lol). The beach could be seen from our balcony. That said the décor and plants were a little dated but I see it is up for a refit this year so we would love to return once this has been done.I would love to see each wing coloured differently on the outside so that forgetful, elderly or people celebrating their 60th bday didn't get lost, as the buildings all looked the same after a few of their excellent pina coladas.General manager Steve Molnar chatted easily with his guests and as we were there during cyclone Ita, he did a fab job of reassuring his guests. My hubby wanted to steal the pillows such was his comfort. We loved that you could step out onto the beach and have a 20 min walk into the shops of Port Douglas. Overall we had a wonderful stay this week. Thanks guys.
April 13, 2014
Rated 5 out of 5 by MDavies Stay Prior to Cyclone Ita
We were pleasantly surprised by the warm welcome to the hotel by staff. We knew that the hotel was due for a refurbishment, and although this was the case our room was good. We will recommend the hotel and hope to return soon.
April 12, 2014
Rated 5 out of 5 by wsk1962 mr keogh
very happy with the out come with stev molar
April 10, 2014