Rated 4 out of 5 by idmogo Hotel
Overall we loved our stay and the resort, our only issue was with housekeeping. When we would have the room cleaned they would make the bed, remove the old towels but not fully restock them and our floors were never cleaned.
August 12, 2014
Rated 4 out of 5 by Ruby14 Comfy bed and room, lack lustre food.
We found our room, the surrounds and staff great. The biggest let down was the food, bland, boring and repetitive. Menus advertised that food allergies are catered for, though this did not appear so. Offered very basic options here, in relation to Gluten intolerance. It appeared to be an imposition when requesting alternatives. Eg. Provides GF bread at breakfast with nowhere to toast it. Appeared to have poor knowledge of cross contamination of food.
August 7, 2014
Rated 5 out of 5 by tern Exceptional staff
The friendliness and helpfulness of the staff was wonderful- well above the norm.
August 8, 2014
Rated 2 out of 5 by KarstenF Needs a renovation - urgently
Worst Starwood property stayed at in over 350 nights. Very dated, needs a renovation urgently. Had to reissue keys 3 times at check-in until they worked. Courtesy phones broken.According to staff: already lodged the issue several weeks ago but it's not getting actioned. Service not up to scratch either. Check-in staff not knowledgeable about program benefits; housekeeping clearly annoyed about late Platinum check-out; check-out staff unapologetic for issuing bill with 20% of inappropriate charges etc. Overall, I would not recommend staying at this property.
July 14, 2014
Rated 5 out of 5 by Perrypot Fantastic pool areas & sun areas
We completely enjoyed ourselves and had the most relaxing holiday ever, we have been there 5 times with my Queensland packages, we even bought our daughter & her family this time, look forward to coming again.
August 6, 2014
Rated 1 out of 5 by jdoane Dated Interior
Stayed at this facility in 2003. Literally I do not think a thing has been done to the hotel. Needs complete redo. Awesome acreage and potential. Place I think is 35 years old and needs total makeover.
August 5, 2014
Rated 5 out of 5 by TMB74 Family with teens & disabled elderly but Nothing to much trouble!!
We visited in August 2014 for a family wedding and my husband I had 3 teenagers and an elderly disabled mother in law with me so I was preparing myself for an exhausting weekend, but thanks to the fantastic staff I could not have been more wrong. From the moment we arrived they were so helpful and the Porters in their Buggys zooming us around were excellent. We were in and out of the our two rooms - one disabled and one with two double beds and we were taking time to put my m-i-law in and out of the buggy and walker in and out of the back and they had all the patience othe world. One yound guy even told me he was keeping an ear out for our room number so he could lend a hand when we called (my son had noticed we were getting the same porter often and commented) - now that service just doesnt happen anymore. Even at breakfast in the dining room the staff were wonderful making sure we were able to sit comfortablely with easy access to toilets and the lifts. The buffet breakfast is an absolute must, everything is so tasty and fresh and my daughters were thrilled they were able to get eggs that werent runny specially made. The pools are just beautiful, so peaceful and so many of them that you dont have to worry about kids making too much noise as there is plenty of room for all. What a wonderful weekend!
August 5, 2014
Rated 5 out of 5 by ABwind Excellent service
Yes the resort may be a little older however the staff and cleanliness makes up for it we had a great time and would certainly return given the chance. I hear the resort is being renovated next year.
August 2, 2014