Rated 5 out of 5 by Jules29 Another Lovely Stay
I have been coming to the Sheraton since the 90's for holidays, conferences and work and now my partner and I try to spend at least a week every year just relaxing and recharging there. Yes the hotel is due for a refit but it's still an absolutely splendid place to stay. Personally I prefer the less formal more relaxed vibe. The pools are incomparable - you can always find a quiet spot in sun or shade. The staff are always friendly, helpful and welcoming and it always feels like we're coming back to stay at a friend's magnificent beach house! It's a wonderful location and we heartily recommend it for a great holiday. Thanks folks - hope to see you again very soon.
November 16, 2014
Rated 3 out of 5 by at14 great hotel but incredibly dated
the hotel was very nice and staff was gracious, friendly and helpful. However the hotel and amenities (particularly the "spa") were incredibly and embarrassingly dated. Tarnished and dirty looking fixtures in the rooms, paired with dirty and old carpet and fixtures was very disappointing and definitely took away from the experience. A beautiful hotel that deserves to be appreciated but really needs an entire facelift to do so.
November 11, 2014
Rated 2 out of 5 by wranga Pools are great
We have been coming for three years and have noticed a huge decline in service. The facilities in the dining room are out dated and chairs uncomfortable. We were ignored on three occasions at the pool bar when ordered drinks were not delivered. We had items delivered to our room with other guests name attached. Requests for drinks and food in the Daintree Lounge refused because they don't know how to make it or was not exactly as the menu described. No flexibility. We loved staying there as the pools are the best but doubting about returning there next year due to these issues. We had several other problems but addressed them with Doreen or other staff at the time. I feel if you stay at a resort you expect a full service. Sharon on the desk is a great asset to your staff. We are now looking for a better resort with great facilities in the same area.
November 9, 2014
Rated 4 out of 5 by Dutch12 Great location, very nice facilities
We stayed at the Sheraton Port Douglas for 4 days. It's a great hotel to combine trips to the Great Barrier Reef and the rainforest with relaxing in one of the many pools.
November 12, 2014
Rated 4 out of 5 by Grahame2014 This hotel is ideal for a relaxing holiday.
As seniors we occupied a ground floor unit with a disabled shower facility which made our stay a pleasant experience. We enjoyed the close proximity of the pool surrounds with plenty of lounge chairs and shade umbrellas.
The food was excellent, freshly cooked breakfasts and 2 fine restaurants.
The staff were very helpful and courteous.
November 7, 2014
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013
Rated 5 out of 5 by DonRACT FamilySchoolHolidayStay
The optimum resort for families with excellent facilities. very friendly staff, good food and excellent Villas.
October 13, 2014
Rated 5 out of 5 by jude2014 thought we had died and gone to heaven
as a pool lover..i must say this was my favourite holiday ever...and I travel a lot...I don't ever want to go anywhere else,needs some renos,but I can get past that........our mirage garden room (ground floor) was a secluded rainforesty delight, again needs renos but still lovely....will be returning as soon as possible...
October 28, 2014