Rated 5 out of 5 by DonRACT FamilySchoolHolidayStay
The optimum resort for families with excellent facilities. very friendly staff, good food and excellent Villas.
October 13, 2014
Rated 5 out of 5 by Ruge This hotel has great features
Our stay at Sheraton Mirage was fantastic couldn't have asked for better service, etc. One thing that would have made a stay a little more comfortable would be having a clothes drying rack in the room where we are able to hang damp clothes etc.
October 9, 2014
Rated 5 out of 5 by Classicstyle08 Class and style never go out of fashion
We thoroughly enjoyed our stay best holiday we have had
Very impressive from the start with driveway entrance and grounds , leading to grand foyer and most welcoming staff
We felt like guests from the word go
Room was even better than imagined with beautiful gardens , walkways and water fall and features
Loved position being able to walk along beach into town to walk off the beautiful breakfast
Whole resort had special feel and enjoyed the piano entertainment on Saturday night with drinks
All the staff took the time to say hello and made feel welcome, obviously they all enjoyed their jobs
Décor classy and stylish
Look forwards to coming back next year
September 1, 2014
Rated 4 out of 5 by loza beautiful place
beautiful resort a little out dated but did not matter could not get any assistance from majority of staff. the buffet kept you waiting for over half an hour for a empty platter to be refilled, obviously short staffed
the staff were there as doing a job but not having the right attitude, we had one particular waiter who was run off his feet trying to do his very best for everyone, I think his name was Marco not sure ,
October 1, 2014
Rated 5 out of 5 by MACM84 One of Australia's iconic resorts
We always wanted to stay at the iconic Sheraton Mirage Resort, Port Douglas and we were not disappointed. The grounds and the lagoon pool is simply spectacular. Our superior lagoon room with private beach was amazing, the staff were attentive and always had a pleasant greeting for us. The food was exceptional. For a Resort of its age, it is clearly in a class of its own.
Thank you for a memorable holiday stay.
September 30, 2014
Rated 4 out of 5 by holidaysaregreat This hotel is great for a family holiday
Stayed in a villa for 7 nights - accommodation was excellent, it was modern, clean, spacious, furnished beautifully and cleaners maintained an excellent standard. Swimming pools were amazing and staff were friendly and courteous. Only negative comment would be that food was only average and quite expensive, otherwise I would highly recommend Sheraton Port Douglas.
September 27, 2014
Rated 2 out of 5 by sleeves This hotel has let its standards slip
The Port Douglas resort has a spectacular layout with the lagoons etc. Most of the staff are helpful but they are not experienced in providing great customer service. The food options are limited and lack variety. There were no changes or special features in the restaurants to capture anyone's interest
September 27, 2014
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013