Rated 3 out of 5 by Karen33 Good location but expected a little bit more
Staff were wonderful and attentive but our room smelt damp and dusky. We didn't sit on the balcony as it was too dirty. Bed was clean and comfortable. Only one restaurant open when we were there but the food was very nice. Buses run every half an hour into town which was great. Overall I would rate this hotel as 3 star as it is a bit run down in hotel rooms and need new carpet painting and outside cleaning all over the resort.
May 26, 2015
Rated 4 out of 5 by Camden63 Return to Port Douglas.
My wife and I have fortunate to have visited Port Douglas and FNQ on previous occasions with our children. This time we visited during early April, 2015. This was our first holiday in 21 years without our daughters as well as our first stay at the Mirage. While we agree that the hotel is dated and in need of an upgrade, we had a wonderful time. What an outstanding venue!! Breakfast each morning was scrumptious with lots of choice. The omletts were a highlight. We had two meals at "Il Pescatore" restaurant and both were a delightful dining experience. However, the very high price of some ordinary wines needs to be addressed. Staff at the front desk were more than helpful and readily solved our questions and provided sound advice. House keeping provided an excellent service. I am an SPG member and have stayed at Starwood Hotels throughout the Pacific and the USA. Once the much needed upgrade is completed, we look forward to returning to Port Douglas and the Sheraton Mirage.
Peter and Denise.
May 19, 2015
Rated 3 out of 5 by Frank Nice . . BUT NEEDS SOME WORK
spent 5 nights here in early April. Location is beautiful but the resort needs an update in the worst way. The rooms, lighting, etc are straight from the 1980s. Musty smell to the rooms didn't help at all. Pools were relatively nice as the ocean was off limits with stinger season. Service no real comment besides in general I found service to be sub-par by US standards across Australia just my observation.
April 27, 2015
Rated 4 out of 5 by GShosh Port Douglas is the place
If i think where to retire, Sheraton in Port Douglas will be my place.
Yes, the hotel need a renovation phase, but the facility and location are amazing. tranquil, in style and very much Queensland style buildings.
we selected to spend my collected points and to celebrate our 30 anniversary in the Sheraton. it worth-ed every little bits. staff were out of their way, with great upgrade and lovely hospitality.
special thanks to Ari, the 20 Y old (young) receptionist that so lovely welcomed us, explained, helped and was simply the best of what you may think when reception it is.
April 18, 2015
Rated 5 out of 5 by Suzanne4 Incredible staff
The staff were amazing. The service was flawless from the time we arrived until the time we left. The Head Chef and his team and the waiters paid immediate attention to my dietary needs. This included ordering the food required prior to arriving, travelling to the shops for additional supplies, and cooking special meals that were delicious. We travel frequently and know from previous experience, and from others who have similar dietary needs, attention can make or break the trip.
The pool staff also did an incredible job driving back and forth to get our drinks and lunch from the pool bar - we didn't lift a finger from our deck chair.
Thanks for an incredible experience.
April 9, 2015
Rated 5 out of 5 by Sitiveni1 Excellent in all aspects
From the moment you arrive you can feel the stress leaving your body. The staff are great but relaxed in a professional way and no detail is too small to be answered. A true tropical getaway to recharge the batteries.
April 5, 2015
Rated 4 out of 5 by PDTash Great location
This hotel had an amazing location in Port Douglas. Staff was very helpful. The pool and beach access is amazing. We didn't eat at the hotel because it was so close to town. If you take away the beach and pool you are left with an outdated hotel. The rooms had a 1980's feel and when we called to see if there were other rooms that didn't look this way, they weren't too helpful. I guess all the rooms have the same carpet that smells of mold and the same pink bathrooms. I think the hotel needs an upgrade. I would recco' it for a short period of time, if you don't care about the way the rooms look. When you travel to PD, you aren't going to stay in your rooms so it shouldn't matter to most. There are fancier hotels a couple miles down the road but this is worth the price and location. You can't beat the view, the palm trees or the pool I love Port Douglas.. one of my favorite vacation spots.
April 2, 2015
Rated 5 out of 5 by 2Scots Staff were very helpful
We had a great stay at the Mirage. The staff could not be more helpful at all levels. They booked two trips for us and gave very useful information
February 17, 2015