Rated 5 out of 5 by Classicstyle08 Class and style never go out of fashion
We thoroughly enjoyed our stay best holiday we have had
Very impressive from the start with driveway entrance and grounds , leading to grand foyer and most welcoming staff
We felt like guests from the word go
Room was even better than imagined with beautiful gardens , walkways and water fall and features
Loved position being able to walk along beach into town to walk off the beautiful breakfast
Whole resort had special feel and enjoyed the piano entertainment on Saturday night with drinks
All the staff took the time to say hello and made feel welcome, obviously they all enjoyed their jobs
Décor classy and stylish
Look forwards to coming back next year
September 1, 2014
Rated 3 out of 5 by Joshc This hotel offer a relaxing getaway
The Sheraton is a great place to unwind and enjoy the warm tropical climate with a very accommodating staff.
September 7, 2014
Rated 2 out of 5 by KarstenF Needs a renovation - urgently
Worst Starwood property stayed at in over 350 nights. Very dated, needs a renovation urgently. Had to reissue keys 3 times at check-in until they worked. Courtesy phones broken.According to staff: already lodged the issue several weeks ago but it's not getting actioned. Service not up to scratch either. Check-in staff not knowledgeable about program benefits; housekeeping clearly annoyed about late Platinum check-out; check-out staff unapologetic for issuing bill with 20% of inappropriate charges etc. Overall, I would not recommend staying at this property.
July 14, 2014
Rated 3 out of 5 by Adam71 This hotel is tired
We usually have an fantastic time at Sheraton Mirage Port Douglas. This time I would have to say that it was not the case. Especially celebrating our anniversary, I am very disappointed!! My expectations were not met when they usually are.
The F&B staff of the Lagoon were lacking anticipation of a customers needs. The resort is very tired and evn though the renovations commence later this year, consistancy of service needs to be maintained.
Hopefully after the renovation is complete we will return.
August 22, 2014
Rated 2 out of 5 by CRix16 The hotel has the perfect set up for families
The hotel has the perfect setup for families, however it is in desperate need of a makeover.
August 25, 2014
Rated 4 out of 5 by TIMANDKAREN Lovely setting
A lovely hotel with fantastic lagoons and pools. Built in the eighties and now a little tired but the staff are fabulous and very attentive. We found the food pretty expensive although well presented.
Located right on 4 mile beach.
August 25, 2014
Rated 4 out of 5 by Lor123 Tired Paradise
Wonderful location, rooms a little tired, staff friendly and great.
general organisation could be improved, each time we were dining for breakfast, the coffee pots were all cool and needed replacing.A larger selection on the ala carte menu would be good.
It took 5 days for our request for a daily newspaper to be put in place.
We continue to be delighted to revisit this hotel for the +_ 5th time
August 23, 2014
Rated 2 out of 5 by PI11 great location and design, building needs attention
The resort met expectations, which had been tempered by people warning us that Port Douglas is a bit tired (agree), and has little to offer(disagree).
For the cost, the offering was reasonable.
Location was great, considering we had hired a car.
The beach side position, with the advantage of the beach tree planting to protect from the sea breeze, was perfect. It was easy to walk 50 paces to the water's edge, or the 1-2km to town along the beach (or 3 min drive for dinner, at other times).
Golf course seemed generally in great nick - though greens pretty furry.
Staff at all times polite, cheery, helpful.
However -the building is tired, many finishes overdue for replacement- not just on a visual/fashionable level, but on a wear and tear level.The hallway carpets appeared almost thread bare in places, the tap ware in the bathroom chipped/damaged. In several places in the room and common areas could see built up dust, cobwebs - -finishes wearing off the main reception counter is screaming for attention.
The pools and gardens seem to fare much better - with great layout and maintenance of the lawns, gardens, pools making this aspect the saving grace. Only disappointment here: the broken sun lounges are stored/ abandoned in view of guests within the garden areas - and lack of plants in the building planters, under filled planters along the pool bridges.
Full buffet breakfast was 'average' - reasonable range of offerings, though none of it looking the best, the freshest, overly enticing.
Coffee pot offered with breakfast was average, expresso made on request not much better.
The dining vouchers are the only way that eating at the resort is reasonable cost for the menu/quality served. Without this, we would definately have eaten away from the resort at all times.
I recommend not air conditioning the hallways in the main wings - this must be a real drag on energy and cost. Signs asking for doors to be kept closed were often overlooked - either install auto door openers - or turn off the AC to these areas, especially in milder weather.
it seemed the housekeeping caddy was permanently parked all day in the hallway - not a problem, though not the best presentation.
We would come back again, if another 4 days of sunshine needed.
August 26, 2014