Rated 5 out of 5 by 2Scots Staff were very helpful
We had a great stay at the Mirage. The staff could not be more helpful at all levels. They booked two trips for us and gave very useful information
February 17, 2015
Rated 5 out of 5 by MSTraveler360 Tropical Oasis
This expansive property is a tropical oasis. Staff is on hand to cheerfully transport mobility impaired guests to needed destinations whenever needed. Large rooms look out onto lovely swimming "lagoons". What a treat!
February 15, 2015
Rated 1 out of 5 by Adriana16 Never again
Your front desk gave bad service inexperienced and no knowledge of simply questions. Housekeeping did not take our plates and cutlery away left them dirty in the room on both occasion, as well as left unwashed wine glasses, Decor was below standard you should be a 3 star hotel at the most the whole place is run down and in need of refurbishment. Food prices are overpriced considering standard is quite poor. No Mirage merchandise in store. Minibar not stocked. Television poor viewing needs an update. Clock in room unable to change to correct time. Furniture and carpet throughout hotel looked ragged. Poor lighting throughout hotel inside and out.
January 28, 2015
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013
Rated 5 out of 5 by Pinakins5 Speechless
There are just no words. Thank you again from the bottome of our hearts. We have been enjoying your hospitality for several years now and will just keep coming back and back and back again. We will never tire of the beautiful and grand Sheraton Mirage. I know rooms are to be upgraded but they have a charm of their own as they are. I am looking forward to the revamp of rooms but will also miss the existing decor. Well done and hats off to you Sheraton Mirage. It is your STAFF that make it all worth while, ALL OF THEM!
October 29, 2013
Rated 5 out of 5 by liontamer007 A long time favourite with my family
We have been staying at this resort since the 1990s and while the resort needs a renewal in the rooms, we still love returning over and over again. The location, the staff and of course, the pools, never fail to make our holiday in Port Douglas a highlight. We hope to return and we hope that the renovations the resort is undergoing will not change the feel of the hotel too much!
January 30, 2015
Rated 5 out of 5 by nkotb2012 Best Resort in Port Douglas
Was blown away by sheraton Mirage Resort my expectations were wow !! The staff were amazing don't know who to compliment first. But waitress Jullada her service and chef dylan at night buffets was the best loved his food and service sold us to come back ! The resort facilities are wow so clean from rooms to outside pools the whole resort ! The service was 10* we loved every moment every part of our stay would highly recommend sheraton to anyone. Thank you Sheraton and all staff for making our holiday a memorable one we are so happy that we chose this place loved our stay it was phenomenal thank you again. Returning guests again next year :)
January 6, 2014
Rated 1 out of 5 by azbycx123 Probably a great hotel 20 years ago
Just returned from a disappointing 7 night stay. Good news is that the swimming pools are very good, clean and well maintained. Bad news is that the rooms are very dated, e.g. toilet seat wasn't fixed properly, old musty smell and fittings are very old and dated. Food was very average but fortunately its close to Port Douglas where very good food can be found. The most disappointing thing was the state of the sports facilities. We went to this hotel after seeing that they had plenty of tennis courts and in fact a country club next door. The reality was that they only had one serviceable tennis court and when we had rain it was dangerous to play on. We certainly felt mislead and a very poor reflection on the Starwood group. Hopefully just a blot on the Starwood landscape and not reflective of the group. My recommendation on going to Port Douglas is stay somewhere else as the place seems to have plenty of pother options.
April 27, 2014