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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs will incur extra charges. Dining Children ages 3 and under dine for free in Lagoons Restaurant. Children between the age of 4 and 12 can dine from the children's menu. Airport Shuttle Children between the age of 2 and 12 years travel on airport shuttle bus at children prices. Children under 2 years of age travel free. Please note, there are no baby seats in the coach service.

Rated 3.8 out of 5 by 271 reviewers.
Rated 2 out of 5 by Needs a renovation - urgently Worst Starwood property stayed at in over 350 nights. Very dated, needs a renovation urgently. Had to reissue keys 3 times at check-in until they worked. Courtesy phones broken.According to staff: already lodged the issue several weeks ago but it's not getting actioned. Service not up to scratch either. Check-in staff not knowledgeable about program benefits; housekeeping clearly annoyed about late Platinum check-out; check-out staff unapologetic for issuing bill with 20% of inappropriate charges etc. Overall, I would not recommend staying at this property. July 14, 2014
Rated 3 out of 5 by Excellent location & good facilities On arrival was allocated a bedding configuration/room type I did not book. Agreed to have a look at the room & consider it, but was not comfortable with the room so after some consultation between desk staff & manager while I waited in the corridor with baggage, a room was found & I was granted "an upgrade" to the room configuration I had actually booked. Terribly annoyed at the "we have given you an upgrade" speech as though I was being granted a huge favour - I was not looking for an upgrade - simply what I had booked. An apology would have been more appropriate & better received. July 20, 2014
Rated 4 out of 5 by A lovely experience We booked this hotel for our 25th Wedding Anniversary short stay - it certainly exceeded our expectations. A room upgrade, complimentary bottle of bubbles -excellent staff service we have read some of the reviews and honestly can not understand the negative reviews. Pools are great and the fact that you are located on the beach is a wonderful added bonus. Drinks were a little over priced which maybe could be lowered but that certainly did not detract from our stay. We have stayed at other Sheraton hotels in other countries and this one has the same great service and attention to details that the other had. We would definitely stay again - thank you once again :) July 16, 2014
Rated 4 out of 5 by Great location and beautiful gardens The gardens within the hotel and golf course grounds are absolutely amazing, very good to explore and enjoy. Pools are amazing, clean and provides calm atmosphere. But, only downside was after our stay we needed a drop-off at another hotel, this would not be provided even though it was less than 1 kilometre away! July 22, 2014
Rated 5 out of 5 by Lovely resort The grounds of the Sheraton Mirage are wonderful. The location is excellent, right on the beach and close to town. Staff were responsive and caring. The hotel however is rather dated and in desperate need of a major makeover. The buffet dinner was average with the choice of food rather limited. The breakfast buffet was excellent with a wide range of food. July 21, 2014
Rated 3 out of 5 by Tired and in need of TLC This is the 3rd time we have stayed at the Mirage Port Douglas in the last 5 years. We had a very poor experience the previous tim e and nearly looked elsewhere, however we love the location, on the beach and a lovely 20 minute walk to town. Breakfast was fine but the poached eggs were terrible. Hard and poor for the price you pay to stay. Staff were much better this time. Unless radical changes are made we will not be returning. July 20, 2014
Rated 5 out of 5 by Fantastic holiday!!! We have a fantastic time at the Sheraton Mirage Port Douglas - the staff were amazing (in particular Mr Soni) they could not be more helpful. The facilities were great, so many pools to chose from! And the grounds were beautifully maintained, none of us wanted to go home! July 19, 2014
Rated 4 out of 5 by Holiday Had a relaxing break with my family. It was a safe, clean environment and the staff were very welcoming and helpful. July 18, 2014
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