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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs will incur extra charges. Dining Children ages 3 and under dine for free in Lagoons Restaurant. Children between the age of 4 and 12 can dine from the children's menu. Airport Shuttle Children between the age of 2 and 12 years travel on airport shuttle bus at children prices. Children under 2 years of age travel free. Please note, there are no baby seats in the coach service.

Rated 3,9 out of 5 by 228 reviewers.
Rated 5 out of 5 by didnt really need to leave hotel grounds Hubby gave me 60th bday romantic package surprise. Cyclone Ita also joined in. Staff were very helpful and friendly especially Sharon at reception. Rooms cleaned well. Food excellent and buffet breakkie was not tired and boring but had plenty of choices. I really LOVED the endless pools and the way they meshed right up to the rooms.The hotel gardens were lovely especially the little waterfall and on our arrival a Ulyses (sp?)butterfly flew down into view (Truman Show moment, lol). The beach could be seen from our balcony. That said the décor and plants were a little dated but I see it is up for a refit this year so we would love to return once this has been done.I would love to see each wing coloured differently on the outside so that forgetful, elderly or people celebrating their 60th bday didn't get lost, as the buildings all looked the same after a few of their excellent pina coladas.General manager Steve Molnar chatted easily with his guests and as we were there during cyclone Ita, he did a fab job of reassuring his guests. My hubby wanted to steal the pillows such was his comfort. We loved that you could step out onto the beach and have a 20 min walk into the shops of Port Douglas. Overall we had a wonderful stay this week. Thanks guys. 13 Апрель 2014 г.
Rated 5 out of 5 by This hotel has a great manager This saves me from finding out who I should write to in the Starwood organisation. The general manager, Steve Molnar, was extremely helpful in advising guests about what action they should take in regard to approaching cyclone Ita. I saw the preparations being made for the hotel to ride out the storm. I was also aware of the arrangements made for staff in Cairns to not have to travel to Port Douglas during the emergency. My wife & I are very grateful for his concern & his timely advice. 12 Апрель 2014 г.
Rated 5 out of 5 by Stay Prior to Cyclone Ita We were pleasantly surprised by the warm welcome to the hotel by staff. We knew that the hotel was due for a refurbishment, and although this was the case our room was good. We will recommend the hotel and hope to return soon. 12 Апрель 2014 г.
Rated 5 out of 5 by Great Service This hotel property is quite old and a little strange (lobby statues) mixed in with Chinese style wooden tables however the service staff of the hotel make for a pleasant stay. The room was also old, but after a soothing hot bath and relaxing under the fan vice A/C, the room was very relaxing. The F&B Manager was assisting in the restaurant the first day we arrived and helped out with different types of seafood we wanted to order. His service level and knowledge was excellent. 11 Апрель 2014 г.
Rated 5 out of 5 by mr keogh very happy with the out come with stev molar 10 Апрель 2014 г.
Rated 5 out of 5 by Outstanding service by the Staff The mgr Steve and his whole staff were awesome. They were very attentive to all our needs. The morning buffet breakfast is one of the best I've had. Thanks for everything. 9 Апрель 2014 г.
Rated 5 out of 5 by Great Bargain Just came back from a week up there. Very nice and great bargain price for the off peak period. Staff were great and attentive. Will definitely head back again! 24 Март 2014 г.
Rated 5 out of 5 by THE BEST What can i say The room was excellent The food was excellent The pools were excellent But most of all the staff were excellent 17 Февраль 2014 г.