Rated 3 out of 5 by Senil Great location but disappointing
Although a beautiful location and setting we were disappointed by the simplicity of everything especially the food. We struggled with food options in the 3 nights we were there although the Grill was a good meal and the chef made an effort to cater for dietary requirements. Tonsai and Zee Bar were very bad in catering for dietary requirements.
Staff/ concierge took several phonecalls to follow through all requests we made of them.
The bathroom was so hot and suffocating-for the price charged there really should have been air conditioning in the bathrooms.
We were bitten by mosquitoes all over.
The Spa was good and the people who treated us were excellent especially Amp. We enjoyed our treatments there.
April 29, 2014
Rated 5 out of 5 by Sawasdee Splendid Place for Relexation
I have been travelling to many countries in Asia Pacific, Europe, and USA but I've never experienced staying in such a magnificent and luxury hotel liked The Naka Islands. During our stay, we were very impressed in :-
- Warm welcome, greeting and smiling from hotel staffs.
- Great private pool villa with steam room shower (which I have not seen in other hotels).
- Fantastic environment surrounding with many islands.
- Nice and interesting design of hotel pool and restaurants, particularly, Italian Restaurant which they have tables surrounding with water, liked our table is in the pool.
- Great scenic view where we can see many other islands.
We will definitely visit and stay in this hotel again next year.
November 4, 2013
Rated 5 out of 5 by houstontexan Positively Perfect
We stayed at the beautiful Naka Island Resort back in July to celebrate our anniversary. Even though it was the rainy season, it was an incredible vacation. It is a very beautiful and quiet resort. One of the major highlights was the staff who exceeded our expectations with their friendliness and attentiveness.They greeted us wherever we went, gave buggy rides and provided us with an anniversary cake! They truly made our stay most enjoyable. The spa was very relaxing and the villa was spectacular with the most comfortable bed, private pool and outstanding views of the sea and sunsets! Loved the BMW airport transfer and long tail boat excursion too! We plan on returning soon to celebrate our children's birthdays!
February 21, 2014
Rated 4 out of 5 by smarties Nice villas - F&B needs to improve
The villas at Naka Island are very nice and generous and privacy is more or less guaranteed.
Unfortunately food didn't meet our expectations and although prices are on a 5* level, the quality of the food is not (particularly the Western cuisine). When you order room service the dishes are much smaller than in the restaurant and not consistent from one day to the other.
Language skills of the guest relation staff still can be improved and they should now the menu as all food orders are placed with them and not directly with kitchen.
The beach is very nice. The recreation crew could be more active and check the guests' needs (e.g. new fresh water, cold towels, cleaning the beach, etc) instead of standing around in their hut.
April 14, 2013
Rated 4 out of 5 by Geeso Relaxing island getaway
Both myself and my boyfriend were very impressed with the room and the service of your staff in general. The bicycles for each villa was a very nice touch we thought and we enjoyed using the fitness centre. What we thought could be better is the spa menu - would have been great if you have more packages options that includes different combinations facial/body treatments/ massages. While i'd have love to do a facial + body treatment, my boyfriend is more inclined to massages and body treatments. Also, after-sun treatment could be a great addition to the menu as well.
Having said that, we were very impressed with decor of the villa and the in-room dining menu was perfect. Food quality was also good. We had a very enjoyable stay overall.
August 23, 2012
Rated 5 out of 5 by Thailandbob Great Place to relax and unwind
My recent stay at the Naka Island Resort was exactly what I needed. It is the perfect place to get away from it all and just enjoy the tropical atmosphere, beautiful views and peace and quiet... The staff was very attentive and helpful, the food was great and pools / beaches excellent. This is the perfect place for couples wanting intimate time together... If you want partying and lively nightlife, it is available, but not on the island and does take some effort to get there... All in all, Naka Island is a great place and I will return again...
May 3, 2013
Rated 5 out of 5 by nwleo Honeymoon at Naka
At my arrival, i was met by Naka representative at Airport on time with a BMW standing by. When I arrive I was quickly ushered to the buggey who took me to my villa. Very unfortunate that i didn't get any upgrade at all to higher room considering I'm Platinum guest. Food and drinks was excellent at all the restaurants and Bar. Spa was spectacular and made myself and my wife fully refreshed after 2 days of spa session. Bathroom cleanliness need improvement especially with washing cups. But overall a great Honeymoon and we will come back again
November 2, 2013
Rated 5 out of 5 by Jackson8 Paradise found
The private villas give you the privacy that invites romance and intimacy. The phenomenal service made us feel like we had a personal butler on hand at all times. From the bikes to help us get around the private island or the extra bottles of mosquito repellant that was left in our room after we shared with our concierge the bites we received in the evening, the service coupled with venue made us feel special throughout our stay.
January 18, 2014
Rated 3 out of 5 by Snoopydo Ambience, facilities, and villa are great, Overall staff is very good, but only one staff can destroy all!
Like the review title, everything is almost perfect there, but only one unprofessional staff can destroy all! Your duty manager named Lean cannot handle discrepancy professionally upon my arrival. Blaming other staff in front of guest is not a right way to do, no matter whose fault is it! I don't want to know whose fault, but I wanted it to be solved, so I could go on with my dinner (it was already beyond 7 pm.) That is only one example of her many unprofessional manners. Other than this staff, everyone was very nice and helpful. I stayed there for 3 nights, 2 restaurants are considered limited choice (one is only open for dinner). Infinity edged pool is stunning. View at Z bar with free flow tapas is to die for. Apart from trouble duty manager, this resort worth 5 stars overall rating from me! I still recommend you to try the resort, and hope that you are lucky enough not to see that manager.
August 16, 2013
Rated 5 out of 5 by frqntSPGfan Perfect Honeymoon Location
From the moment we arrived until our sad departure 7 days later, everything was perfect! From the excellent local dishes, romantic villa, relaxing spa, sunset drinks, to the friendly and helpful staff, our time on the island was well above our expectations. The front desk staff and executive chef especially made the difference with personalized attention and service. Can't wait to return!
October 19, 2012
Rated 5 out of 5 by JeffIles Romantic Paradise in Thailand
Beautiful Secluded resort away from hustle and bustle of city life allows you to relax and enjoy Thai food and culture.
Resort Manager Sawanee always around to chat with and help with any request
Executive Chef Ian prepares excellent cuisine and fresh seafood
F&B Manager Wat very attentative to requests for dining and drinking...
A resort that knows how to give 5 star serivce
August 29, 2012
Rated 4 out of 5 by monica beautiful setting
We stayed 3 nights and I felt that the 2 main restaurants were very disappointing especially the last night with the seafood BBQ. No fish, rubber squid and no shell fish either---and being surrounded by water.. Also the prices charged were a little on the high side not only for the standard of food but also the prices on the wines etc.Definitely not up to 5 or even 4 star.
February 9, 2013
Rated 4 out of 5 by Sam125 Small Heaven
The hotel is very nice , it gives the feeling of staying in real villa in an island . very polite staff and great response when something goes wrong . lovely time and experience .
i want to thank the hotel manger assistance ( Mai ) for the free spa offered as a honeymoon gift .
August 16, 2014
Rated 5 out of 5 by Rich2809 Stunning
I stay in lots of hotels all over the world. Never, ever have I enjoyed a hotel more.
I do not really have the words to describe the beauty of this resort.
Food was fantastic, spa wonderful, staff, so very very friendly and caring.
Sell something and stay here, it is worth every penny.
Thank you to the GM and the team for just the most wonderful time.
March 8, 2013
Rated 5 out of 5 by SaiMon Easily accessible privacy
Far enough from Phuket for a feeling of exclusivity and yet close enough to be practical. Staff were exceptional throughout our stay and attentive to our every request. Facilities (pool and villa) are excellent and fully met our expectations. Food quality leaves much to be desired for the Luxury Collection brand and price demanded.
January 21, 2013
Rated 5 out of 5 by Alvan An unforgettable wedding party
We recently held our wedding party with our families and close friends at your resort on the 25th of May. We had booked the Royal Horizon villa but unfortunately due to the inclement weather, we had no choice but to shift the ceremony and the dinner party to the Multipurpose Sala. Of course, we were disappointed initially, but upon seeing the gorgeous decorations that Khun Wat (F&B Manager) and his team had set up at the Sala, we were very pleasantly surprised! The décor was beautiful, with everything very tastefully color-coordinated. Needless to say, our guests were all very impressed as well and it went on to be a really special and memorable evening for the both of us. Special thanks to Khun Thanyaporn who worked tirelessly to coordinate everything for us, Khun Wat for the flawless execution of the event and all the managers and staff at the resort who have demonstrated such impeccable service and made our wedding party such an unforgettable experience!
May 30, 2013
Rated 5 out of 5 by NanHouston This hotel has beauty and great facility
I certainly enjoy steaming in private shower room before going down to swim in private pool or in an alternative private outdoor bath tub. Either way is great fun to enjoy my relaxing holidays in private setting. Bed room is so comfort making me really feel like home.
Of course, I wish to come back again.
July 26, 2012
Rated 5 out of 5 by Dcbc12 Fantastic honeymoon spot
This was a true escape and let us relax and enjoy our honeymoon in 5 star style. The staff were incredible and made sure we were well taken care of. The villa overlooking the ocean with private pool was amazing and breathtaking in decor and ambiance. The grounds were manicured and felt special as a guest
December 20, 2012
Rated 5 out of 5 by JLO1020 Nice getaway hotel
We booked a spa package with the seaview villa for 1 night. It's a wonderful experience. The room at this price is HUGE! and the Seaview make it perfect. We live in villa 52 and it has one of the widest seaview (i figure it out by kayaking around) others might have trees that block part of the view. I like to use the bike to bike around the island instead of calling golf cart to transport us. However during our stay other guests to take my bike away coupe time (I guess they don't know there is a tag on the bike that said which villa is belongs to)The SPA is on par with our expectation.
To us 1 night is enough. There are not much to do on the island. The food is expansive and so so (The breakfast is great though). In one day we do kayaking, bike around, see the sunset in zbar, swim in the pool in our villa, attended the cooking class (basically it's more a demonstrate than teach, we don't get to cook ourself), If you like to sit in your villa and do nothing but relax, then stay another night.
May 5, 2014
Rated 5 out of 5 by Waew Beautiful and peaceful hotel
Hotel and rooms are beatiful as expected. We have nice food every meals in hotel. All staffs are very kind, polite, careful and concerned. Hotel is spacious, quiet, clean and very peaceful. Spa rooms is beautiful and very good for relaxation. Beach is sandy but lots of rocks when going deeper.
March 13, 2013
Rated 5 out of 5 by AdventureV Excellent for a romantic vacation with unique memories
I've stayed at numerous SPG category 6/7 hotels, and just returned from my anniversary trip to Naka Island.
. Incredible location. You are on a private island with great views of other islands. 10 minute speedboat ride from Phuket's main island
. The architecture of the villas and buildings is remarkable
. The service is outstanding even by luxury collection properties standards. For example, each night they light candles at your villa. Someone asked about my stay and if anything could be better. Couldn't think of any requests, so for the rest of the stay they had triple the candles, near the bed, garden, and outside bathtub.
Ideal hotel for romantic vacations, recharging, low key but very Thai excursions (squid fishing, Thai kick boxing). This is not a great venue for sightseeing, meeting people, or getting to know Thailand.
We travel a lot, and this is one resort we will never forget and would recommend that anyone seeking an extremely memorable "get away from it all" vacation.
September 10, 2012
Rated 4 out of 5 by ken73 great staff
just dropping a note to compliment on the great team of service staff you have at the naka island.
genuine warmth and sincerity from every service staff we met esp, Khun Fluke and Khun Jheng.
pls keep up with the genuine & sincere service.
July 7, 2014
Rated 5 out of 5 by ExPat34 A wonderful, memorable weekend
This was my last trip from Singapore before returning to the United States after a two year assignment. Thanks for the great memories. Your staff was consistently outstanding in every aspect of our visit. We had a young child (age 10) with us and she had a great time too!
August 22, 2012
Rated 5 out of 5 by Han57 For a great get away
It was trip full of pleasant surprises. The room is spacious, clean with romantic setting. Very environmentally friendly. With modern amenities and convenience yet very close to nature. Very relaxing and rewarding trip....much, much, much better than expected.
October 22, 2013
Rated 3 out of 5 by mfmw Rustic resort for a do nothing holiday
This is the perfect place in Phuket if you're looking for a do nothing holiday in a rustic setting. Good bits - pretty much all the staff were friendly and thank you to Yah (?) for accommodating to my 2 specific requests. Low season meant that the resort was literally empty with many occasions whereby we had the pool all to ourselves. My non-standard breakfast requests were accommodated. Not so good bits - perhaps the room cleaning staff did their best but there were still insects/droppings etc. in the room after cleaning or the insects were too quick after the cleaning. Breakfast spread left a lot to be desired with very limited choices. A la carte menu was very pricey but decent tasting. The GM (I think) made his rounds in the morning but missed us perhaps thinking that we couldn't speak English or was simply too busy. Overall I did have a relaxing holiday and enjoyed myself but I left with mixed feelings wondering if The Naka Island deserved an SPG Category 6 rating? It's not bad by any stretch of the imagination but it's also not great.
August 29, 2013
Rated 5 out of 5 by Jackyex Peace and traquility
The hotel is wonderful for getting 'away from it all'. Beautiful,friendly staff, lovely villas and swimming in sea and pool . The only minus is that the food and drinks are very expensive and there is no alternative as being on an island!
May 1, 2013
Rated 4 out of 5 by DomeCha789 The Heaven on Earth
The Naka Island a Luxury Collection is one of the best place for spa relaxing, island sightseeing and taste of local food. Don't miss to take your time to Sea and Beach of The Naka Island that it is very wonderful like a heaven on earth
February 17, 2014
Rated 5 out of 5 by Tonkar Very private hotel on the Island
Great private resort on the Island. the villa is clean and comfort with private pool. Exceptional service with friendly and helpful staff, great food with reasonable price. Great pool activities such as kayaking, paddle board and etc..
January 26, 2014
Rated 4 out of 5 by bebiemom Perfect Vacation
when we decide to visit the Naka , thought it won't be suit much to our 7yrs girl but 3 nights there such a happy time for 3 of us to enjoy the island and the hotel facilities, love to go back sometimes soon.
May 7, 2013
Rated 4 out of 5 by Peter14 Beautiful location
Very pleasant and relaxing hotel but in my opinion should not be labeled as Luxury Collection because it is too bucolic and rustic. Nothing wrong with that which actually pleases me very much.
February 13, 2014