Rated 5 out of 5 by krg7227 Feels like home
This hotel is so comfortable. It feels like home. Relaxed, refreshing, revitalised. We were transported to a beautiful place feeling welcomed, safe and pampered.
July 13, 2014
Rated 5 out of 5 by Gabi64 Excellent Resort
We love this resort. It is in a fabulous location across from Marina Mirage offering different dining options. The grounds of the resort are beautiful. There is no noise from outside or other rooms, spacious big rooms with extra big beds. We love it.
June 26, 2014
Rated 5 out of 5 by Morelightneeded This hotel could be the best
Our Ocean View Suite had very, very poor lighting - we could hardly see anything after the sun set, and the lounge had almost no serious lights for reading or for just relaxing. One can always switch extra lights off, but it is impossible to create extra lighting.
The suite was also poor in outlay because it had no second bathroom/toilet, nor a second area for use as a bar.
May 22, 2013
Rated 5 out of 5 by Vickilee Fantastic Resort
This hotel exceeded my expectations!. The resaort itself is very relaxing and has great facilities. The food at both breakfast and dinner was outstanding. But the most impressive part of my stay was the quality of staff who have great customer service skills and seem very happy in their jobs. This was the best hotel experience I ahve had in a long time. Thank You Sheraton
February 12, 2013
Rated 5 out of 5 by Bris Comfortable and clean
Our Company's conference has been held here the last two years and it has been an excellent all in one venue.
July 17, 2014
Rated 4 out of 5 by DavidM66 Poor recognition of a loyal repeat customer
I would consider this hotel to be the best in the world. I started coming here when it first opened and have continued to stay here on many occasions. I love this hotel for its location, high standard of service, décor, and to top that off the best art decorations in any hotel that I have seen around the world.
However, on this occasion, I arrived a little later than usual because of my flight but I was put into a room facing the main road. There were no views of the hotel or of the water. There was plenty of noise from the road and traffic. When I asked to be moved, I was told that there were no other rooms available. After my dinner at the restaurant, I had the worse night sleep (or lack of) I have ever had in any hotel. The traffic was continuous through the night. Trucks, taxis, motor cycles and the rest.
This is also the first time I have been to a hotel where I had breakfast that did not have smoked salmon.
August 20, 2013
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 5 out of 5 by Madscott Overall good
SPG kids bracelet could be expanded to include ice cream Sunday or maybe two ice creams given cost.
Breaking my car in the car park not appreciated. Paying repair for broken parts done but inconvenience not covered. Not telling me about the incident worse. Leaving me to find out and raise the issue very poor indeed.
Kitchen staff great with children.
January 2, 2013
Rated 4 out of 5 by Rn69 Excellent staff. Very professional.
Highly recommend. Few problems with air-conditioner. Sea view is not really full sea view so ensure you clarify this on check in. Hotel staff were very polite. Air con fixed immediately.
July 6, 2014
Rated 5 out of 5 by Femouche Another fabulous stay
Was back again for my birthday which coincided with the end of a work conference.
Am generally here every two months or more and just fantastic every time. I get to stay at a lot of hotels and this is by far one of my favourites. Beautiful location on the beach, very friendly and helpful staff and the newly refurbishment really makes it a great place to stay.
April 4, 2013
Rated 5 out of 5 by tilly02 the experience you take home
From the moment you set foot into the lobby you are transported into like sophistocated elegance . this has to be the premier hotel on the gold coast, you will not be disappointed. This hotel has it all.
June 29, 2014
Rated 5 out of 5 by Lyn52 Fabulous location
Beautiful hotel and grounds. Just loved the water temperature of the pool, it was like being in Fiji.
The rooms were newly refurbished and very spacious and we would recommend the ocean view rooms that looked out to the ocean and over the pool.
The beds were very comfortable and we slept well.
Loved our stay and the staff went out of their way to assist us.
March 12, 2013
Rated 5 out of 5 by Limbo Awesome hotel!
My son and I stayed for a night here and we absolutely loved it. My son wanted to stay for extra nights but we had prior commitments otherwise I would have. The pool is great with lots of lounge chair by the pool. There are also lots of umbrellas to keep the Queensland sun at bay. The room is elegant and comfortable. We will be back.
April 19, 2014
Rated 5 out of 5 by AlexC1948 Outstanding
A truly outstanding hotel that meets the highest expectation. I have been staying there on a regular monthly basis for work and was always looking forward to every stay. the staff were extremely friendly and the facilities outstanding.
I would certainly recommend Sheraton Mirage to anyone going to stay at the Gold Coast.
May 1, 2014
Rated 5 out of 5 by Deliah Perfect Stay
My husband & I thoroughly enjoyed our recent stay. Great room, wonderful service, perfect location... We couldn't fault a thing!
July 8, 2014
Rated 4 out of 5 by GLK04 A visual treat
Visually impressive hotel from the lobby to the gardens and pool areas; facilities are well-maintained and the staff were friendly and attentive. This location was great for family activities on the beach and at local attractions, but rooms facing the front driveway area seem prone to outside noise.
May 19, 2014
Rated 5 out of 5 by Athena63 Pure luxury!
Such a beautiful place to stay! Peaceful, elegant & serene.
July 15, 2014
Rated 5 out of 5 by coplex Simply Stunning
From the moment you walk in and take in the view of the ocean you realize this hotel is special. A bonus is the friendly nature of all the staff who consistently tried to make our stay more enjoyable. We travel frequently and continue to believe the Sheraton Mirage is simply stunning. We have stayed here numerous times and are never disappointed.
September 3, 2013
Rated 4 out of 5 by AndreaT Not quite up to scratch for high end travellers.
My husband and I were booked into this hotel by Platinum American Express Travel using our rewards as it was meant to be a luxury 5 star experience. We weren't told about the spa on check in, so didn't figure it out until we were leaving, there were no information or brochures either at check in, or in the room to let us know it was there or what's on offer.The check in staff were very pleasant, but informed us our room does not include breakfast and that there would be an additional charge of $80.00 for us to have breakfast at the hotel, which is a very steep, particularly for guests already staying at The Mirage, so we went elsewhere.
The rooms were very nice, however the bathroom was very dated with a shower over top of an old corner spa, and it smelled of mould. Also the water features and pool looked like they were in need of a repaint, and the beach towels were just plain white bath towels, which were too small for the lounge chairs.
December 10, 2012
Rated 5 out of 5 by Simey Relaxing, refreshing and really wanting more!
From the minute I arrived and was greeted at the front door through to check out my stay at Sheraton Mirage was sensational.
I was relaxed, left refreshed and really wanted to stay another couple of nights.
Comfortable rooms, pristine surrounds and felt like a world away yet all modern conveniences located within arms reach.
July 13, 2013
Rated 4 out of 5 by Joan Exceptional Service.
Service by staff exceptional within the Hotel. Pool/ bar could do with a renovation!!!! The Fitness Centre/Golden Door definitely needs some major attention. Also, the Villas could do with renovations in keeping with the Hotel. Considering the hazardous weather our experience at the Sheraton Mirage is always one we look forward to each year....
January 28, 2013
Rated 5 out of 5 by Minoru The best hotel in GC
If you come to swimming in GC, Sheraton Mirage is definitely one of the best hotel. One reason is the it's location. The hotel places in front of a beach and you can access the beach directly from the hotel. Second reason is food. Breakfast buffet is amazing. The third reason is room facility. You can enjoy a jet bubble bath tab in your room.
December 20, 2013
Rated 3 out of 5 by Barmul This Hotel is fairly average
We organised a family reunion at the Hotel recently. The Hotel looks impressive on entering, and the staff were quite professional. Unfortunately we did strike refurbishment work on the pool by our unit, and were woken up at 7am with the noisy machinery. The Hotel does need a bit of a "do up", but it would have been nice to receive an apology.
September 6, 2013
Rated 5 out of 5 by Terri27 luxurious very special wonderful
I've just had the pleasure of staying in this wonderful hotel for 3 nights celebrating our 32nd wedding anniversary.On our arrival we were greeted with a beautiful almost breathtaking view from the reception area.Waiting in our room which I must say was more than big enough and very clean and comfortable was a complimentary bottle of champagne with a lovely message,The staff particularly in the Oasis Bar were attentive,friendly and super efficient.The grounds and swimming pools are stunning and spotless.We had a lovely time and didn't want to leave and promised ourselves that for our 33rd wedding anniversary we will be there again.(Can't wait).My only one complaint which isn't major was we didn't receive a message from my daughter at the correct time so I had to call Guest Services to ask for the message.I have no hesitation in recommending your beautiful hotel to anybody that wants to listen.Thankyou once again for a great couple of days!!!!!!
November 22, 2013
Rated 5 out of 5 by Esther Excellent Hotel with excellent facilities.
Excellent facilities and service from friendly staff. Rooms are modern, clean and stylish. Our room was upgraded to a suite which was an added bonus. Beautiful grounds, proximity to the beach, walkways, sports centre and bike track. We had a wonderful stay. Look forward to our next stay on the Gold Coast! Would highly reccomend this hotel!
February 11, 2013
Rated 2 out of 5 by pugstar hotel is a great property
but the spa facilities are the worst standard l have seen, marketed for spa but only in name, when you ask hotel they say its conveniently external managed, when you ask spa they say its govt run,either way its really pathetic.
Reception for SPG is also very ordinary.
Service response is poor,seem under staffedand many inexperienced
June 24, 2013
Rated 5 out of 5 by shaz8888 great Reception staff and in room dining
The only issue is being able to speak to a human at the hotel - but if you persevere, the overseas general number may be avoided.
The staff will do all they can to ensure your visit is perfect.
Surprisingly good was the quality of in room dining, and the pool is probably the best on the Gold Coast.
Great restaurants across the road.
December 16, 2013
Rated 4 out of 5 by Dave100 Nice Hotel
I recently stayed at this Hotel with my wife and 6 yr old daughter and overall we had a good stay and enjoyed ourselves.
Positives - great friendly staff that are attentive and friendly in the restaurants and bars, nice pool area and close proximity to beach and nicely renovated rooms.
Negatives – there is a huge problem with people placing towels on seats very early in the morning (between 7 – 8am) and these people don’t return to use them in some cases till around midday, which means there were no available pool seats or even towels for others. This needs much better policing by staff as it is a huge frustration to other guests who do the right thing, also some guest openly smoked in the grounds and left their cigarette butts on the ground even thought this resort is promoted as smoke free and if you’re a SPG member you will only receive your benefits such as discounts at the restaurant after a great deal of explanation to staff on an ongoing basis.
January 24, 2013
Rated 5 out of 5 by carm13 billing and sound
hotet was best Sheraton hotel we have stayed in, slight issue with sound outside your room you could hear people running up and down corridor.
Also was disappointed that the hotel bill your credit card with daily room rate and incidentials,.which they still bill you at end, not sure how that works. Will check my credit card later.
January 28, 2013
Rated 5 out of 5 by patyn777 a good night away
he only problem we had was we were informed when we booked our suite it would be a suite that opened onto the ground not on the third floor , which would have been better with a small child
June 20, 2014