Rated 5 out of 5 by Lousy1 Disappointing Service
My wife and I had lunch at Terraces Restaurant today and was extremely disappointed with the service. We have been attending the restaurant many many times over some 20 years and have always without exception enjoyed the Buffett and the level service provided.
Today we were seated at table 400? On the lower level near the window and the staff service area. There were two waitresses attending to our table and at no stage were we asked if we wanted additional drinks, not offered clean napkins as other tables were given without request and generally ignored. Both were more intent talking to each other. When presented with the account I gave the waitress my cards and a short time later I was given the folder, my cards and what I thought was a receipt. It wasn't until a few hours later that I received a call to say I had not paid the account. I was very embarrassed. In the past the staff have assisted us with settling the account. Given my comments we will continue to enjoy your wonderful restaurant. Thank you.
January 18, 2015
Rated 5 out of 5 by Zazou This Hotel is extremely pleasant to stay in
MY favourite Hotel on the Gold Coast. I have stayed here ever since the Hotel was built many years ago. I think the recent upgrade has been well handled, but the Hotel is not as beautiful as it was when first built.
January 15, 2015
Rated 5 out of 5 by KA2100 Great hotel, excellent location and service
I have been coming to this hotel for many years and it has never disappointed. The staff should be commended for their helpfulness especially during busy periods. The recent refurbishment has managed to refresh the hotel while still respecting what has made it special in the past. Being right on the beach at the Gold Coast with shopping, dining close its location is perfect. Being a Lifetime Platinum member I have stayed at many hotels around the world. This is one of my favorites.
Special mention also to Ronda from Guest Services, her attention to detail and helpfulness during our recent stay was first class.
January 6, 2014
Rated 5 out of 5 by Aditya The hotel and its staff both are brilliant
The staff in the hotel is very friendly and caring. All my needs were taken care of. The suite was so big that a family of 4 can easily accomodate. The hotel was very comfortable. I felt great during my stay. Highly recommended.
December 27, 2012
Rated 5 out of 5 by ebby great resort
i stayed at sheraton for a night it was a pleasant stay. Thanks for the staff at sheraton Gold Coast
February 25, 2013
Rated 1 out of 5 by Llew Mediocre
Fo two nights running I was awoken at 11:30PM by workersoff-loading metallic structures for the hotel and slamming them to the floor outside my room. I telephoned reception twice but did not really get a response. Pretty poor for a hotel of this status.
I believe some ofthe younger staff could learn a lot from the more experienced staff about service and customer focus / satisfaction.
Furthermore, when one of my international visitors questioned the speed of the "High speed internet" and therefore the cost, he was told that it is normal for the Gold Coast. Considering my portable 3G moden was much faster and more rliable than the hotel internet, I find the $20 charge exhorbitant!
October 28, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Good Hotel on the Beach
I choose the Sheraton Mirage Resort and Spa because the pools looked beautiful on the Starwood Website and because there was a spa. Two things required for any vacation. Being directly on the beach was a bonus.
The hotel has become notorious for its snake fence – yes, that’s right, I said snake fence. A thick glass wall encircles the resort - theoretically keeping the poisonous Eastern Brown Snake, the second most deadly snake in Australia – outside of the resort. The snakes nest in the sand dunes located outside of the resort. Thankfully, I did not encounter any snakes on this trip.
The hotel is currently undergoing renovations to its rooms and common areas. I was not lucky enough to get a renovated room, however I was “upgraded” to an Oasis Room on the first floor which included a small patio overlooking the oasis pools. The room was very large and had a king size bed (well, actually it was two double beds pushed together,) a small sofa pull out and a chaise lounge. There was also a small breakfast table with two chairs and a work desk with Ethernet cable. The bathroom was definitely the highlight of the room - a large marble bathroom with a soaking tub and shower.
There were some drawbacks to the room – first, there were no blackout shades or privacy shades on the windows or sliding glass doors. The sliding glass doors were covered by wooden slat blinds and when the sun rose at 4:45 a.m. the room was filled with light (so wakeup calls weren’t necessary). Second, my room faced the restaurant and conference rooms and main walkway to the reception area, so I constantly had to close the wooden blinds for privacy, blocking the lovely oasis view.
One thing to note is the speed of the internet connection (wired and wireless) at the hotel and in the room. It was painfully slow and had I been on business, wouldn’t have been workable.
The hotel has 1 restaurant, a bar and a swim-up pool bar. The restaurant, Terraces, is a buffet but also has an a la carte menu. When I arrived late on a Sunday evening, I tried to go to Terraces, but was told that reservations were required and there was a two hour wait for a table. I was directed to the bar, Oysters, where they served food as well. I was not impressed with the sandwich I got there. Room service was another option for food at the hotel. Overall, I was shocked at the prices . At the pool bar, all cocktails were outrageous. The other options were to walk across the street to the Mirage Marina and dine there (good choices) or to take a bus or taxi to Surfers Paradise.
The Pool & Beach
The pool looks huge on the website, but the majority of what you’re seeing on the website are the oasis pools and not the swimming pool. On the first day of my stay there were not enough lounge chairs (or any kind of chairs) at the pool. After about 20 minutes of wandering, I finally got a chair.
On my second day, the situation was much better and on the third day, the pool area had a makeover (I assume part of the renovations) and there were dozens of new chairs, new chair cushions and umbrellas added.
The beach was very private and looked nice, but unfortunately during my stay the weather wasn’t great and the ocean was very choppy. I didn’t venture in.
The spa is not part of the hotel, but directly next door and does allow room charges. The spa, which is connected to the gym and next to the tennis courts, is very nice. It provides a very tranquil atmosphere. I got a manicure and pedicure and was very happy – though as with everything in Australia – it was very expensive. This is not a spa destination – rather a hotel with a spa next door. If you’re looking for a spa retreat –this isn’t the right location.
Australia is very expensive and the Sheraton is extremely high priced – be prepared. I would love to see the Sheraton after the renovations are completed – I think it will significantly improve the hotel. What I saw on my visit made a great difference. In addition, as with most Australian hotels, a credit card fee of 1.5% will be added to all transactions settled by credit card, so be prepared for that fee. I wouldn’t rule out another stay at the Sheraton Mirage Resort and Spa, but I would probably try the hotels closer to Surfers Paradise first.
April 5, 2012
Rated 5 out of 5 by tabron Sheraton Family
A big thank-you to General Manager and the friendly staff at Sheraton Mirage resort for once again welcoming us back to the Sheraton family. From the surprise complimentary over-sized cheese and fruit platter to the personal Christmas card from Mark the stays are always special. Thanks again.
December 25, 2014