Rated 5 out of 5 by coodebiandev Hotel oozes quality & relaxation
We have stayed at Mirage in past as a small family of 3 & have enjoyed both experiences. I'd like a bit more room to move in the room but I guess the amount of space is standard for a hotel situation. The Mirage provides an elegant environment featuring water views from in many directions. The restaurant buffet breakfast offers an excellent choice and gorgeous surroundings of fountains and views of the many lagoons outside. I'm sure we will stay again if in Goldie. Deb
September 14, 2014
Rated 3 out of 5 by Hardy15 Some services need improve
New staffs in reception seem to be don't know much about SPG member benefit; as platinum member I didn't get check in until after 4pm, quiet disappointed.
September 27, 2014
Rated 5 out of 5 by Goanna Fathers Day
Had an overnight stay and arrived for Father's Day breakfast and unfortunately the line was very long from external persons wishing to dine. We are a Star Privileges Member, we did not book (no advice received at check-in that we should book even though we said we would be having the buffet). We also were told we could not have the 2for1 breakfast without our temporary letter or SP card in hand. Hotel would charge us and then reimburse once provided Membership confirmation. We ended up leaving and eating at a Cafe in Beenleigh on our way home.
September 10, 2014
Rated 5 out of 5 by KA2100 Great hotel, excellent location and service
I have been coming to this hotel for many years and it has never disappointed. The staff should be commended for their helpfulness especially during busy periods. The recent refurbishment has managed to refresh the hotel while still respecting what has made it special in the past. Being right on the beach at the Gold Coast with shopping, dining close its location is perfect. Being a Lifetime Platinum member I have stayed at many hotels around the world. This is one of my favorites.
Special mention also to Ronda from Guest Services, her attention to detail and helpfulness during our recent stay was first class.
January 6, 2014
Rated 5 out of 5 by Aditya The hotel and its staff both are brilliant
The staff in the hotel is very friendly and caring. All my needs were taken care of. The suite was so big that a family of 4 can easily accomodate. The hotel was very comfortable. I felt great during my stay. Highly recommended.
December 27, 2012
Rated 5 out of 5 by Cath1970 Stunning on all fronts!
Upon arrival at Sheraton Mirage all I could do was stand and stare through the foyer at the magnificent view.
This is a serious 5 star resort!
Loved my stay, just wish I could have been there a little longer!
I will definately be back.
August 13, 2014
Rated 5 out of 5 by ebby great resort
i stayed at sheraton for a night it was a pleasant stay. Thanks for the staff at sheraton Gold Coast
February 25, 2013
Rated 1 out of 5 by Llew Mediocre
Fo two nights running I was awoken at 11:30PM by workersoff-loading metallic structures for the hotel and slamming them to the floor outside my room. I telephoned reception twice but did not really get a response. Pretty poor for a hotel of this status.
I believe some ofthe younger staff could learn a lot from the more experienced staff about service and customer focus / satisfaction.
Furthermore, when one of my international visitors questioned the speed of the "High speed internet" and therefore the cost, he was told that it is normal for the Gold Coast. Considering my portable 3G moden was much faster and more rliable than the hotel internet, I find the $20 charge exhorbitant!
October 28, 2012