Rated 2 out of 5 by AndrewBrooklyn disappointment
Hotel looks great. Food was amazing. But...I got really small room (without a bathtub). My bill had a few mistakes.
December 4, 2012
Rated 1 out of 5 by Chrissy4 Awful Experience for the money paid
We arrived after 3pm and our room was not ready. We had 4pm dinner reservation and needed our room because we brought our dog. The manager said they would call us and it should be done shortly and would buy us a drink while we waited. I sat down to order while my husband parked the car. No one ever came over. I had to go up to the bar and he ended up charging me for my drinks. An hour later I went to the front desk to see if my room was ready and she said yes. No one ever came over or called us to say our room was ready. When we finally made it to the room it was not cleaned very well. The bathrooms were dirty. They asked me at the front desk twice if I needed a dog bed and bowl and I said yes. We had to end up calling for one, one was not delivered. In the stairwells garbage was in the corners on every floor level. Apple cores, straws, wrappers. For what we paid the service was terrible and the facility was extremely poor for being a Westin and in Snowmass.
September 15, 2014
Rated 4 out of 5 by BethesdaSkiers Westin and Snowmass - working out the kinks
Starwood has done a beautiful job with the new Snowmass Westin. The lobby area is spacious and gorgeous. You can't get more convenient for skiing. The Ski butler is great, and the Concierge service very helpful. The Hotel will need to work out early service kinks. Breakfast service at Snowmass Kitchen was horrendous. The waitstaff was undertrained, understaffed and confused, service was slow or nonexistent, we had to ask multiple times for coffee or other basics, our bills were wrong, etc. Elsewhere it took three days to get paper delivery to our room. Computer system had glitches. Hopefully these problems will be corrected as things settle in.
December 31, 2012
Rated 5 out of 5 by TravelerGS Exceptional Hotel
This is perhaps the best hotel to stay at in Aspen and Snowmass Village.
The Hotel is right next to two lifts, so the skiers are going to love this.
The Hotel has been remodeled, and the rooms are nice and fresh, and very quiet.
The Hotel has complimentary transportation to the Aspen Airport.
An excellent local free bus service is provided in the village, in fact you can travel from Snowmass to Aspen by free bus.
I did not eat at the Hotel, so that rating is left blank.
April 15, 2014
Rated 1 out of 5 by TerribleService123 Good Hotel, The worst reservation system ever!
As I sit, your system continues to take money from my card. I paid in advance to lock into a lower rate, but your system continues to take from my credit card. It is up to $2500 in over charges. I spoke with 5 different people. Including a guy last night that stated I should see credits back to my account, but only to see new charges. What a great vacation! Keep it coming! Does anyone hear me! Thank you! You have a great system!
In addition, breakfast was also prepaid. Only to get transferred to Westin from Wildwood at your request. Westin doesn't have a breakfast plan, that's another $640.
Lets see if you guys really read this stuff!!
December 21, 2012
Rated 4 out of 5 by Balloongal Some things need tweaked
I stayed at the Westin Snowmass Resort September 11 thru 14 in room 334. Overall, I enjoyed the stay, and enjoyed your hotel. The staff was friendly and helpful, and the hotel was clean and inviting. I have stayed in a lot of hotels, but this one was probably on the higher end for me. I thought I would tell you about a few things that I didn’t think was quite right.
The coffee provided for my single coffee maker was a packet for a 12 cup pot. It worked - I just had to stuff the coffee packet in the small basket. When I asked for more, they still brought a 12 cup packet.
The bathroom was dated. The tub was chipped and rusted in spots. The toilet paper was softer than the kleenex. The towels were nice, though.
I was looking for a bobby pin, and checked under the beds. I found lots of feathers - as if someone had a pillow fight and broke the pillow. I found the top to a pen, a door hanger, a pair of black nylons, the cover to an umbrella, and a very nice watch - which I turned in to the front desk. This was all under the bed, by the box the bed sits on, and under the lip of the bottom of the closet. The top shelf in the closet had a bag tag for the Tough Mudder which I think Snowmass hosted a couple of weeks ago.
I know it was off season, but the restaurant had a very limited menu - three entrees if I didn’t want burgers or pizza. That was kind of disappointing because I only found one other nice dinner restaurant within walking distance.
The bed was not comfortable. It was on the hard side. I didn’t sleep well at all. I wanted to take a nap Friday afternoon. There was a stream right outside my back door, and I thought the fresh air and the sound of the stream would be nice. Instead, they were spraying down the stairs and a loud generator drowned out the pleasant sounds. I closed the door.
As I said, overall, the stay was nice. I’m not sure if I will stay there again - it seemed too high priced for what I got.
September 15, 2014
Rated 2 out of 5 by ChrisH700 Great hotel, but NOTHING open
This hotel is an great hotel. The only thing was, we stayed at this hotel during the off season. EVERYTHING in Snowmass was closed, except Starbucks and Patagonia and North Face.
We had booked this hotel for a spa weekend and the spa at the Westin was closed! We went to book our spa services the morning we arrived, we were informed the spa is closed during the off season. Why wasnt this posted on their spa section of the hotels website?
While satisfied with the room, it was not the Westin quality that we paid for. The staff seemed a bit on vacation as well as they didnt go out of their way to help us try and book any other spa service some place else.
May 29, 2013
Rated 3 out of 5 by mk6067 Bad Parking
One evening we returned to the hotel to find the parking lots full due to a concert. We were told to park in an alternative lot a few miles away and take a shuttle back to the hotel. At the alternative lot there was a sign stating cars could not be left overnight. I had to take a shuttle back to the hotel, wait for the concert to end, then take another shuttle down to the alternative lot and drive back to the hotel. There was no prior notice about the parking problems.
July 21, 2014
Rated 4 out of 5 by planatlaw Location
I was good with not having maid service, and the first day I got a coupon for $5 for not having maid service. After that, I ran out of coffee, never got another coupon and still had no maid service. It was very disappointing all around. The internet was hard to get into, and then when I thought I had it, I had to go through the same process each day. If a $40 a night hotel can do wifi without a hassle, one would think Westin could do it too. I am a member of the frequent staying club, but never got credit for it even though I mentioned it when I made my reservation.
August 26, 2014
Rated 3 out of 5 by Matalots Great Location not a Starwood Category 5
First off the location is great. Hotel has been remodeled, lobby is nice but was more Euro than Colorado vibe. Room was clean and the staff was very nice. Ski valet service was great, as was ski in and out ability.
I have been a Starwood Gold member for many years and have stayed at many Westin category 5 properties, unfortunately this hotel is not one one. The category 5 for this hotel must be based on location, my opinion is that this should be a 3 perhaps a 4. This property was purchased and remodeled...which is fine. But for me it felt like a middle of the road Sheraton, so if you go in expecting that you will be better off. Like I said nice hotel, great location, nice people, but not a category 5.
There is some walking that you will need to do to get to your room, but you are there for exercise anyway. If you have young kids you may want to ask for a room closer to the elevator. Heavenly bed felt off too...so much so I asked...felt like a impersonation of a heavenly bed...close but not quite
January 14, 2013
Rated 5 out of 5 by JimSprings Fantastic holiday getaway
The newly renovated Westin Snowmass is an impressive facility. The only thing that surpasses the location, convenience and grandeur of the facility is the staff that runs it. They are helpful, polite and professional. Thank you for the special memories with my family.
December 23, 2012
Rated 3 out of 5 by Whiteglove Fan Able
The A/C fan was very Loud and did not have adjustable speeds? Had temp set on 67 & was still Hot? Noisy fan ran ALL NIGHT ?
September 8, 2014
Rated 2 out of 5 by AndrewBrooklyn Just one word "disappointment"
Hotel looks great. Really. And a fireplace area is pretty cool. Also food was delicious. But...I got really, really small room - without a bathtub and without any view (a big tree). Also my bill had a few mistakes. I really expected more.
July 15, 2013
Rated 5 out of 5 by Tom777 Great Anniversary Getaway
We came up to the Aspen / Snowmass to celebrate a special anniversary. The staff took great care of us, the accommodations were what we expect of a Westin, and we had a very enjoyable few days here.
September 6, 2014
Rated 1 out of 5 by familytravler Great Location, Poor Execution
We were excited to have another SPG property in this area. Upon arrival, we waited over 30 mins for valet to assist us with our car and for anyone to help with luggage. I had to get out of the vehicle and look for someone to valet my car and assist with our luggage. At check in, the front desk clerk checked us into a room that was downgraded from the original room we booked. When I asked about that she stated the room we booked would not be available for 3-4 hours. We decided to have lunch at the property and wait till our room was ready. We were seated promptly but waited about 20 mins before a waiter approached us to take our drink order. After about 4 hours of waiting in the lobby I checked with the front desk to find out if our room was ready only to be informed that they did not see a reservation for us. After searching for a while, the original front desk clerk recognized us and said our room was ready. We were given a key to the room and informed that our luggage would be brought to that room. The room smelled of smoke and we found cigarette butts next to the bed. They did finally move us to another room that smelled much better. Housekeeping did not make the room till about 6 in the evening when we needed to get ready for dinner. Each time we Valet or picked up our car, it took about 30 mins. The staff were nice but needed much better training on customer service.
January 3, 2013
Rated 4 out of 5 by Dayna13 Air conditioner in room
The placement of the ac fan duct was right over our bed - very strong - we had to call an engineer in to get it to stop and could never turn it back on because it was uncomfortable to have it blowing on us. There really was no place to go unless we went to Aspen after we walked around the mall at Snowmass
September 3, 2014
Rated 5 out of 5 by EBJB Westin Snowmass is the perfect ski holiday
Beginning with complimentary pickup from the airport, and a warm welcome and generous help from Katie at the front desk, we spent 4 days at the hotel, enjoying Spring skiing and relaxing. Our room was spotless and spacious, the staff supplied us with our every need. Our ski day began by entering the slope directly from the hotel, the lift a short distance away. Meals were always wonderful. The village is a few steps away and offers shopping , a small but fascinating archaeological museum, restaurants, and community celebrations like Mardi Gras. We highly recommend this Westin Hotel.
March 10, 2014
Rated 5 out of 5 by RandG26 Great Stay!!
Lovely room with contemporary furnishings. Check in by Jacquelin was excellent and full of local information.
The Lamb burger and Salmon burger were both excellent!!!
Looking forward to our return!!!
September 3, 2014
Rated 3 out of 5 by RoyBW Heavenly Beds
The hotel is a bit odd as it has areas where you cannot reach your room via the elevator. You must walk up and down stairs. My understanding is that while updated, the original property is older with additions done later on.
I did not appreciate the "resort fee" which please, don't nickel and dime me. The internet is also very slow.
I also did not appreciate an additional fee PER ROOM, PER NIGHT to have connecting rooms. We stayed at the Westin Las Vegas Lake Resort and had no such fee imposed.
Prepare for "resort pricing" on all your meals.
The main positive is the beds were very comfortable.
August 6, 2014
Rated 4 out of 5 by CWC14 Nice location in Snowmass
If walking is an issue, request the Pinnacle bldg. We were disappointed the Snowmass Kitchen did not have a breakfast buffet nor did it offer weekday dinner dining.
The desk chairs need some updating, the one in our room was not comfortable.The pool area is very nice.
The conference facilities were very good.
Staff was friendly and helpful.
August 25, 2014
Rated 3 out of 5 by Blondiegal Great Location; Poor Staff
The location of the Westin is fantastic - right on the snow slopes and great access to Snowmass shops, restaurants, etc.; also, only a 20 minute drive to Aspen. The rooms were new and nice.
On the downside, the hotel was understaffed and the staff who were there did not have sufficient training. For example, our room was not cleaned until 4PM (at the earliest every day). One day the cleaning staff did not come until 5PM, at which point we were showering and had to turn them away. The cleaning staff forgot to replenish our bottled water 4 out of 6 nights. We declined the resort ammenities on the first day, however, they were included on our bill the last day and we had to have them taken off. The wait staff did not know what the platinum breakfast amenity included.
January 3, 2013
Rated 5 out of 5 by laura318 The best service & the best views!
Snowmass Village is a place you want to visit in the summer, and Westin is the place you want to stay! There are a fraction of the people there, so you get the royal treatment. The views on top of Snowmass and Aspen Mountains are amazing! You can purchase a 3-day gondola package and enjoy the views from the gondola cabin, or you can hike the mountains, like I did. Molly, the concierge at the Westin, can tell you about all the activities offered in the area. There are even free concerts on Thursday night! It is a wonderful place to visit, and it is extremely family-friendly.
August 4, 2014
Rated 5 out of 5 by Russ2014 Beautiful Hotel, Site
This hotel is far enough away to be off the normally beaten path but close to all the amenities you might desire for a summer getaway. I can imagine the the winter gets crowded.
June 17, 2014
Rated 3 out of 5 by dsa19 Adequate facilities, great location, still improving
Overall, this newly acquired Westin property is solid. The space is challenged with small rooms and an overall facility layout that is not customer friendly. For instance, we had to navigage a maze of hallways and two separate elevator rides to make it from the lobby to our room. Having said that, the room itself was comfortable and the Heavenly Bed was just like other Westins.
My main suggestion for a controllable improvement is with the breakfast buffet. While its wonderful to have the buffet as a Platinum amenity choice, it was hard to eat this mediocre offering five days in a row. The limited cereal choices did not appeal to our children and the hot buffet items did not change (had bland French Toast four of five days).
Lastly ,the staff was generally friendly and the ski valet personnel were hard working and personable.
March 17, 2013
Rated 3 out of 5 by pmcolorado Good location, older property
The location right at the Snowmass mall is great, however in the summer not every restaurant and shop are open. It is obvious that this is an older property. We had exposed copper pipe in our room, and the ceilings were super low! I am only 5'4" and could touch the ceiling in the hallway and bathroom without even standing on my tip toes! We joked throughout the weekend that we were in the Hobbit wing of the hotel. Lots of cleaning supplies, giant laundry tubs, and maintenance materials left out all over the place, all over the hallways of the hotel. The room and bathroom were nice enough, just nothing special.
Check in took forever as they were training a new front desk employee. I didn't mind being the guinea pig, but English was not his first language, nor was it the first language of the person training him, so it took a while for them to communicate ... meanwhile I am standing there! One thing they neglected to tell me at check in was that you need to insert your key card into a slot inside the door of your room for there to be any electricity. I freaked out and almost called to yell and someone and ask for my room to be switched before I figured it out myself. Would have been nice to have been given a heads up about that!
June 16, 2014
Rated 5 out of 5 by JanniS Westin Snowmass Resort/Hotel
We LOVED our stay, Oct. 11- 13, at the Snowmass Westin Hotel/resort! Steven Atkinson, at the hotel desk when we checked in, was wonderful! He gave us an amazing room upgrade. Steven was friendly, courteous, polite, efficient, and knowledgeable in handling our reservation. The valet/bell-man was great too that evening. Amy was our server for several meals - she was so friendly and polite and efficient. She was great too! Our room, and the view of the valley, was amazing. We had a light-bulb out in a lamp when we first got into the room, but it was immediately repaired after our call to maintenance. The decorations in the hotel, the lighting, the fireplace, the fruited-water in the lobby, everything met and exceeded our expectations and hopes! We had a great time and will return as soon as we can! We didn't want to leave! Thank-you so much!
October 14, 2013
Rated 4 out of 5 by jgsilver Good Converence Venue
Nice meeting rooms; facility designed for privacy as desired, but all areas accessible; very clean; courteous staff.
August 24, 2014
Rated 3 out of 5 by Christina24 Not Quite a Westin...Yet
I have stayed at many Startwood properties and this one needs more attention to meet the Starwood standards. First, as we walked in, we were not greeted with the lovely Westin aroma. Second, the restaurant staff was primarily foriegn and while they spoke English and were attentitive the service was incredibly slow. It should not take 45 minutes to get a bowl of steel cut oats and an omelet. All of my issues were in the details of our stay.
December 31, 2012
Rated 4 out of 5 by BPBP still needs some kinks out
We just stayed at the Westin Snowmass, and had a mixed stay. The front desk staff, the bellmen and the ski concierge are great. Location is amazing as well. Major problem with the heat and AC, when the hotel was "renovated", they skipped doing the mechanical, and as a result the heat cannot be properly controlled. The heat is on constantly, which triggers the AC to moderate the temperature, and thus both systems run continually. The front desk did everything possible to rectify the situation, but I think that they may have a situation that only could have been prevented by putting in modern heating and AC when they did the renovation. The ski concierge is simply amazing though, and the staff is really trying hard. I think that in the off-season that managment will need to do some major work on the mechanical system, and in the process have a better guest experience and save a ton of money on energy.
January 22, 2013
Rated 3 out of 5 Nice upgrade but staff too new to handle it
The hotel was redone very well. Nice decor and contemporary. However, like most new enterprises, the staff is just not ready to handle guests. Rooms were never cleaned before late in the evening. That is all one really wants at end of ski day- clean room to rest in and shower in before dinner. Never had that during our stay. The staff was Very Kind but overwhelmed.
December 27, 2012