Rated 3 out of 5 by girlsgotgas Needs "internal" updates
This was the "old" Silvertree hotel. Great location, although when the westin took over all the updates are visual only. New paint, showers, beds, paintings, new bar and restaurant. IT NEEDS, NEWER, FASTER ELEVATORS AND THERMASTATS THAT ACTUALLY WORK IN THE ROOMS. Also, the toilet did not flush properly, yet they never came to fix it. Also, one of the outdoor hot tubs broke while I was there, similar to the old hot tubs. Also, it would be nice to speak to people that understood and spoke english, meaning the girls that cleaned your rooms.
February 9, 2013
Rated 5 out of 5 by JamieS Lovely Stay
Fantastic location, friendly staff, lovely room. We were upgraded to a one bedroom suite with wood floors and a lovely, rustic decor. Ate at Snowmass Kitchen one night and the food was outstanding. Loved the jazz playing on Friday evening (curious as to why they don't do that every night??) The ski valets are helpful and friendly (one even helped me get my boots off!) and we never had to wait. One suggestion is to have a coffee bar available for us early risers, rather than having to wait on the kitchen staff. Overall great experience.
February 5, 2013
Rated 4 out of 5 by Jen36 Good value for resort area
The location is centralized and even though we didn't bring our pets, the pet-friendly option is always nice. The layout is a little confusing. We had to take multiple elevators to get to/from our room, and at 5:30am we couldn't get 1 elevator to call at all and had to take the stairs. Staff are friendly but possibly so much that they're not paying attention to detail. There were some errors made that were only caught because we had some other questions. Overall good experience, very standard of what we expect at the Westin.
July 21, 2013
Rated 2 out of 5 by fcam This Hotel needs Improvments
I know it a new Hotel, but the staff had no idea what was going on. Our room was always clean around 4:00pm which is unacceptable. Coffee machine was never cleaned. Just one of many things that upset my Wife. We asked for a crib, the day before, I got it 2 day before our departure. (5 day stay). I talked with other people and the same story. The upgrade room had a tree in front of the window for a view. The noise was terrible at night. Walls seemed paper thin. I could hear my neighbor TV. The room was small and the elevator was not working some of the time. We had to take the stairs with a stroller, 7 year old and ski equipment to the 5th floor. The food was great and the location is the best. I won’t come back until all of the bugs get worked out. Very Sad
January 3, 2013
Rated 5 out of 5 by spgwife Beautiful renovation, welcoming staff!
I read the reviews before arriving in Snowmass and was worried. I am happy to say that our experience has been wonderful! We arrived during a busy afternoon . Our check in went smoothly. The bell and ski room staff were both very helpful and efficient. Our room is beautiful and spacious. The view from the room is terrific!!!!! Right next to the slopes!
Our boys love the pool, hot tubs and the exercise room. The elevators were rather slow (but the hotel is at full capacity.)
We will definitely be back in the years to come!
December 29, 2012
Rated 5 out of 5 by LauraGrace Book your trip now!
I was apprehensive about this stay after reading the reviews posted shortly after the hotel opened in Christmas. I am so happy that we didn't change our plans. The staff has worked hard to overcome all negative reviews and we give the hotel high marks. The location cannot be beat, the staff is so willing to please. There are still a few minor kinks (heating) but we just turned it off as we like a cold room at night! Breakfast was wonderful and reasonable as 2 buffet options are offered. We definitely recommend the hotel.
March 1, 2013
Rated 4 out of 5 by Hurlisano Great Location and Staff
We stayed at the Snowmass Westin and thought it met almost all of our expectations. The hotel is located right along the main Fanny Hill on the same level as the Snowmass Mall and very easy access to the base village below. Lobby area, patio and the New Belgium brew pub are great gathering areas. The layout of the hallways and multiple levels takes getting used to but that's what happens with hotels built on a mountain slope! I can't say enough how friendly each and every staff member was from the front desk to the concierge and van driver. Room was very clean and designed well to handle lots of ski clothes. The only problem was that the hotel is a bit overheated but it could have been just the higher early Spring temps outside. All in all great property and management!
June 16, 2013
Rated 2 out of 5 by Cricket Still working out the glitches
Our room was not ready at 3. We were told 3:30, then 4:00, then 5, and finally it was ready near 6. We were not offered any other room, even though we asked. We were offered a $100 room credit which doesn't cover breakfast for four. Our ski equipment could not be located the first morning which resulted in kids being late to ski school. When we checked out, the resort credit was not on the bill, so we had to retell the whole story to make sure we received the credit--frustrating! They have many issues to work out.
February 24, 2013
Rated 3 out of 5 by Treb Amenities need review
We had a group meeting at this hotel. We were transported to dinner in Aspen and returned at 10 pm. About ten of us went to the bar for a few drinks and where told 15 minutes in that it was last call. There were 15 people at the bar yet it chose to shut down at 10:15! I cannot understand this unbelievable lack of service, especially in light of the fact that there was no place else to go!
Also at check-in the SPG line was indistinguishable and everyone was using it……….consequently you might as well not had one!
May 4, 2013
Rated 3 out of 5 by STLtravel Just reopened and will be a great hotel
The location of this hotel is ideal as it is truly ski in/ski out. The room product is nice but on the small side. Bathrooms only have showers, no tubs. In order to use the hot tubs, I would recommend brining your own slippers as hotel does not supply. Towels were generally unavailable at the pool so may want to bring from the room. They are still working out service kinks but the staff couldn't be nicer and willing to do whatever it takes to make you happy! Once they get up to speed, it will be a great property!
January 7, 2013
Rated 2 out of 5 by h2oskier Horrible food/beverage service
The ONLY good service we got was when we checked in/out, from the front desk girls. Went to get drinks in the bar & bartender didn't acknowledge us standing there..5 minutes into being unnoticed/ignored, we sat at a table. It took us 25 minutes to get a glass of wine..the app's came out before the wine did. We each had a different shaped wine glass..weird. The breakfast ($50 for two of us..NOT even close to worth it!!) & the service was horrible! Again, 30+ minutes wait to get food. Eggs on benedict were practically hard boiled, hollandaise & toast were cold, beverages only filled half way, refills took forever. We ate about 1/4 of the food because of the poor quality. For being a WESTIN, they certainly do NOT perform like other Westin facilities I've been to, abroad. I DO NOT RECOMMEND.
August 4, 2013
Rated 5 out of 5 by Shelly71 Stellar hotel: friendly service, excellent guest relations and customer service, perfect location, exquisite decor and amenities, tasty food!
I was absolutely impressed with the quality of the hotel in every way; from the elegant but welcoming decor, to the smiling staff, every detail was noticed in planning and designing an excellent guest experience. The fireplace in the lobby is a wonderful place to rest and look out the panoramic windows of the ski slopes while enjoying warm drink from the bar. The staff was knowledgeable of the area and surrounding communities to offer ideas for activities, the location is PERFECT for skiing and walking to the gondola lift or shopping in the village, and the food is delightful and tasty for all types of diets. And, of course, the rooms and hotel overall is immaculate with a fresh Aspen scent and clean bedrooms, hallways, lobbies, restaurant, etc. Peaceful and restful experience.
November 27, 2012
Rated 5 out of 5 by kit125 Amazing ski vacation!
I'd heard some less than stellar reviews on this property and that were some kinks to address; however, I did not find that at all. Yes, the walls are a bit thin, but the staff was quite nice and service-oriented and the rooms were well-appointed. Ski valet service was also fantastic! Spa personnel and facilities were also great! I was provided an upgrade to a "deluxe room" in the main building as an SPG Gold. I could not have asked for a better ski vacation. I wouldn't hesitate to return to this property.
March 24, 2013
Rated 2 out of 5 by KansasCity13 Bad Experience from the Start
As a loyal Starwood / SPG member, I was very displeased with the hospitality I received from the Westin Snowmass. It started with the concierge service not responding to the two emails I sent with questions I had about my upcoming trip. I sent both email weeks in advance. With no response received from the concierge service, it already started my trip off bad. My guests and I also had a bad experience at breakfast as we were seated with no service for 10 minutes until we spoke up. After a waiter came by our table to fill our water, we never saw anyone again and had to chase down our bill. For charging a "Resort Fee" I hope the Westin Snowmass treats guests better than this in the near future. I have already recommended another Hotel to friends who are staying in Snowmass next week.
February 26, 2013
Rated 1 out of 5 by AdaminCO Awful experience
Let me preface with I spend 50+ nights a year at hotels in a given year and in three years I have never taken the time to write a review until now- this hotel has horrid service. I cannot overstate how bad the service is. I blame the manager bc the employess were completly understaffed. There was no bellman or valet available and we arrived at 6:30 on a SAT night and had to lug all our stuff 1/8 of a mile where we had to park.
September 28, 2013
Rated 4 out of 5 by Ppiatak Great hotel with a few tweaks needed on service
The hotel is brand new and shows it in both cleanliness and room for service improvement. Coffee should be served in lobby especially in the early "cold" mornings as one prepares for skiing. Staff is willing, but many morning breakfast staff seem to be moving very fast, but service is on the weak side. Room staff routinely forgot shampoo and towels and mised a few cleanliness items.
However, management and staff do seem to recognize the Ned for improvement and attitude is wonderful. We will return.
January 4, 2013
Rated 5 out of 5 by Shirley52 Beautiful and Relaxing
We highly recommend this resort. The facilities were beautiful, relaxing and met all of our vacation needs. Looking forward to returning in the spring of 2014
November 3, 2013
Rated 5 out of 5 by Skiarld Great location and service
Prior to my recent stay I was uncertain as to what to expect. I had been to Snowmass many times and knew the location of the hotel(old Silvertree Hotel). However, the online reviews for the hotel service and facilities had me concerned. I can assure anyone in doubt that this is a fine Westin property. After traveling the world each year and staying in Westin/Starwood properties, the Snowmass property exceeded my expectations in all areas. From the moment I arrived I was served in a professional and timely fashion. The front desk was efficient as well as the bell desk. All facets of service were first class. The food and beverage service was exceptional from the warm and inviting lodge/lobby(the pictures on-line do not do it justice) to The Snowmass Kitchen. I will be returning and bringing others.
February 28, 2013
Rated 2 out of 5 by Kristin Snow mass Weston not like other Weston's
Maid service highly inappropriate. Extremely loud and rude. On checkout day they bang on the door at 1000 am to clean, when you are checking out at 1200. Every day they came by and banged on the door at 800 am including Saturday. House keeping Manager holding clip board on Friday am at 900 am is screaming down the hallway at cleaning staff six doors down. They did not clean bathroom showers or toilet. Obnoxious in am. Would never recommend snowmass Weston and will never stay again.
March 12, 2013
Rated 3 out of 5 by AdaminCO Mediocrity at its best
Room was decent, food was good, and service so-so. Rose the concierge was very helpful and Jack in Valet was great. There was a bike race so there was no parking close as all of the nearby lots were reserved for bike race. Being a hotel guest that was also paying why did they get preference? Unfortunately, I am sure my $ rate was more than theirs! Also, alarm went off in the middle of the night and everyone had to go outside. So not very restful...
August 23, 2013
Rated 5 out of 5 by bmausmc Thank You
Thank you for the wonderful stay. When I checked in I was told I had been upgraded to a suite and amazed at how nice the suite was. A great view when we woke up in the morning with breakfast in bed was great. I look forward to coming back to this facility in December. Thank you to the staff for making a wonderful weekend getaway that much more special.
October 7, 2013
Rated 3 out of 5 by BillKK disappointed
Very disappointed esp since we were celebrating our 45th anniversary and my 74th coming up on July 24th. Had to wait for room to be cleaned for 2 hours plus. Room was supposed to be over entertainment venue, it was but 4 huge trees blocked whole stage. Only one chair and ottoman in room besides a less than comfortable desk chair. Power saving device in room took us 10-15 minutes to figure out, no instructions. 2 elevators and only one working. staff was good.
July 22, 2013
Rated 4 out of 5 by irab Good, not great.
Ski valet a great addition, although at times the attendants were more concerned with watching ESPN instead of helping out. BEWARE, if you get a room near the lobby, you will hear noise from the lobby bar. This is especially evident when they have live music which plays until 11PM. The management seemed not to care less when I complained about the noise, implying it waas too early to go to sleep. Concierges were great, especially Elly. Restaurant pricey, miss Brothers.
March 18, 2013
Rated 4 out of 5 by LoyRae Beautiful mountain location
This hotel is right next to the Snowmass ski area and has beautiful views. The only thing I would be wary of is ordering food in the lobby/bar area as it took over an hour to get a pizza and then it was the wrong one. The bartender was not helpful and then there was an 82 dollar in room dining charge when we checked out! The hotel of course credited it all back to us but not sure how that happened in the first place....
September 2, 2013
Rated 5 out of 5 by cak11 great hotel
The room was nice. The staff is excellent and their service is very efficient. Views of the mountain are wonderful. The only issue is the air conditioning is way too loud, otherwise we had a wonderful stay. Would definitely come back. Had a great time.
October 17, 2013
Rated 3 out of 5 by MileHigh Average Westin
This was our first time to try out the hotel since it opened in November 2012. Check-in was fantastic with Wendy. So nice and was upgraded up with my Gold status. Also, gave us a little treat for our anniversary celebration.
The hotel has a SMALL spa, layout of hotel is awkward with the need to take several elevators and walking all the halls to get to the 7th floor. Nice lounge area with a small bar.
Location to ski slopes, Starbucks, pizza/beer is FANTASTIC.
March 19, 2013
Rated 5 out of 5 by bmwminirc10 Westin steps up to a St Regis Brand!
I must say the hotel management really cares about us (its guest). we had a slight issue with our room were the heat didn't work and we were freezing. Instead of ruining my wife and infant son's vacation Kevin Viggers came and more than made up for the inconvenience. His years of experience in guest relations really showed & was clearly evident. The rest of the hotel staff we encountered were following Kevin's lead. Nathan the day manager was helpful as well. As far as the property, it's really wonderful as well. Nikolai gives one of the best deep tissue massages I've ever had. Location is great, staff is great, ski in ski out access is great, hotel is great everything is superb . OH YES & ITS ALSO ON ONE OF THE BEST MOUNTAINS IN THE COUNTRY. So thank you Kevin & thank You Westin for a wonderful vacation. See you next season!
March 4, 2013
Rated 2 out of 5 by Steamboat Recommend, but with limitations
Reserved what was labeled as a "quiet room:. But it was directly over the pool. Returned to our room after an early dinner and the pool and hot tub noise was out of control. Children filled the tubs and the screams, screeching and loud voices was non stop til 10pm. I can only imagine that other guests wanting to use the hot tub might have changed their plans. Hardly relaxing or appropriate. We didn't enjoy our evening and didn't enjoy our stay.
June 26, 2013
Rated 2 out of 5 by Hopeitwillimprove Good facilities, but poor service
Great location, ski in and out. Good, clean , comfortable facilities. Service was awful. Anything that could go wrong did... from giving away our connected room for our 5 and 9 yr old that we had paid a specific extra amount for to laundry not coming back, to room service orders being forgotten, and when they eventually did arrive (after calling twice!) the food was cold... I unfortunately could go on. I just think the seasonal staff need more training.
January 4, 2013
Rated 4 out of 5 by Expe1234 Some flaws
Great room, beds, cleanliness.
1. Only one staff at front desk, no position for spg members.
2. Room was not brought up to same status as first day after service: bed sheets not straight, coffee, tea, water, shampoo, etc not replaced.
3. Food service at bar in the evening was very slow (45 min) and pizza was barely warm. Room service mediocre at best and expensive.
4. Would like to see indoor pool/hot tub, etc.
August 7, 2013