Rated 3 out of 5 by Kham17 Decent Hotel
The service was lacking at this hotel especially for being a Westin. The service at the front desk could be improved as they did not explain or give me everything I needed, which resulted in multiple trips back to the desk. The ski valet people were also very rude and unaccomodating. I stayed in a standard double queen room and it was just ok.
March 4, 2014
Rated 5 out of 5 by Skiarld Great location and service
Prior to my recent stay I was uncertain as to what to expect. I had been to Snowmass many times and knew the location of the hotel(old Silvertree Hotel). However, the online reviews for the hotel service and facilities had me concerned. I can assure anyone in doubt that this is a fine Westin property. After traveling the world each year and staying in Westin/Starwood properties, the Snowmass property exceeded my expectations in all areas. From the moment I arrived I was served in a professional and timely fashion. The front desk was efficient as well as the bell desk. All facets of service were first class. The food and beverage service was exceptional from the warm and inviting lodge/lobby(the pictures on-line do not do it justice) to The Snowmass Kitchen. I will be returning and bringing others.
February 28, 2013
Rated 2 out of 5 by Kristin Snow mass Weston not like other Weston's
Maid service highly inappropriate. Extremely loud and rude. On checkout day they bang on the door at 1000 am to clean, when you are checking out at 1200. Every day they came by and banged on the door at 800 am including Saturday. House keeping Manager holding clip board on Friday am at 900 am is screaming down the hallway at cleaning staff six doors down. They did not clean bathroom showers or toilet. Obnoxious in am. Would never recommend snowmass Weston and will never stay again.
March 12, 2013
Rated 4 out of 5 by irab Good, not great.
Ski valet a great addition, although at times the attendants were more concerned with watching ESPN instead of helping out. BEWARE, if you get a room near the lobby, you will hear noise from the lobby bar. This is especially evident when they have live music which plays until 11PM. The management seemed not to care less when I complained about the noise, implying it waas too early to go to sleep. Concierges were great, especially Elly. Restaurant pricey, miss Brothers.
March 18, 2013
Rated 3 out of 5 by Spgski Great location - Not a five star hotel though
While this Westin property is located slope side, the layout could really use improvement. Westin acquired this dated hotel and remodeled the interior without improving the layout.
For example, in order to reach my room, I had to walk two corridors, a connecting bridge and take two elevators, one of which was a tiny, slow freight elevator.
While the room was clean, Westin remodeled the shower with a half pane of glass and no door. Water soaks the entire floor of the bathroom (in addition, the caulk seal at the base of the glass was bad on ours so water went everywhere.
For those that enjoy Westin heavenly beds may want to reconsider staying here. Our king mattress was as hard as a board and definitely not what we are used to sleeping on at Westin properties.
One last remark, there possibly was a problem with the heater for the hot tub, one day it was hot and the next freezing. In addition, the staff does not seem able to keep towels in stock for the guests to use. We had to phone them multiple times to get towels delivered...
March 6, 2014
Rated 5 out of 5 by jstn excellent manager
I greatly appreciated that John, the hotel manager was so professional and available.
March 18, 2014
Rated 3 out of 5 by MileHigh Average Westin
This was our first time to try out the hotel since it opened in November 2012. Check-in was fantastic with Wendy. So nice and was upgraded up with my Gold status. Also, gave us a little treat for our anniversary celebration.
The hotel has a SMALL spa, layout of hotel is awkward with the need to take several elevators and walking all the halls to get to the 7th floor. Nice lounge area with a small bar.
Location to ski slopes, Starbucks, pizza/beer is FANTASTIC.
March 19, 2013
Rated 3 out of 5 by BillKK disappointed
Very disappointed esp since we were celebrating our 45th anniversary and my 74th coming up on July 24th. Had to wait for room to be cleaned for 2 hours plus. Room was supposed to be over entertainment venue, it was but 4 huge trees blocked whole stage. Only one chair and ottoman in room besides a less than comfortable desk chair. Power saving device in room took us 10-15 minutes to figure out, no instructions. 2 elevators and only one working. staff was good.
July 22, 2013
Rated 5 out of 5 by bmwminirc10 Westin steps up to a St Regis Brand!
I must say the hotel management really cares about us (its guest). we had a slight issue with our room were the heat didn't work and we were freezing. Instead of ruining my wife and infant son's vacation Kevin Viggers came and more than made up for the inconvenience. His years of experience in guest relations really showed & was clearly evident. The rest of the hotel staff we encountered were following Kevin's lead. Nathan the day manager was helpful as well. As far as the property, it's really wonderful as well. Nikolai gives one of the best deep tissue massages I've ever had. Location is great, staff is great, ski in ski out access is great, hotel is great everything is superb . OH YES & ITS ALSO ON ONE OF THE BEST MOUNTAINS IN THE COUNTRY. So thank you Kevin & thank You Westin for a wonderful vacation. See you next season!
March 4, 2013
Rated 1 out of 5 by BB77 Poor Customer Service
Will never stay in another Westin hotel or SPG affiliated property
March 16, 2014
Rated 2 out of 5 by Hopeitwillimprove Good facilities, but poor service
Great location, ski in and out. Good, clean , comfortable facilities. Service was awful. Anything that could go wrong did... from giving away our connected room for our 5 and 9 yr old that we had paid a specific extra amount for to laundry not coming back, to room service orders being forgotten, and when they eventually did arrive (after calling twice!) the food was cold... I unfortunately could go on. I just think the seasonal staff need more training.
January 4, 2013
Rated 3 out of 5 by AdaminCO Mediocrity at its best
Room was decent, food was good, and service so-so. Rose the concierge was very helpful and Jack in Valet was great. There was a bike race so there was no parking close as all of the nearby lots were reserved for bike race. Being a hotel guest that was also paying why did they get preference? Unfortunately, I am sure my $ rate was more than theirs! Also, alarm went off in the middle of the night and everyone had to go outside. So not very restful...
August 23, 2013
Rated 2 out of 5 by Steamboat Recommend, but with limitations
Reserved what was labeled as a "quiet room:. But it was directly over the pool. Returned to our room after an early dinner and the pool and hot tub noise was out of control. Children filled the tubs and the screams, screeching and loud voices was non stop til 10pm. I can only imagine that other guests wanting to use the hot tub might have changed their plans. Hardly relaxing or appropriate. We didn't enjoy our evening and didn't enjoy our stay.
June 26, 2013
Rated 4 out of 5 by zski Snowmass Westin
The room was very nice with a good view of the slopes and pool area. Great skiing access on Snowmass the location is as good as it gets.
Resturant food ok but servers well below average. Need to have room service trays picked up from the hall - a hotel pet peeve of mine.
The hot water heat runs all the time and you then have to run the AC to cool the room down - very odd set up that makes it very hard to keep a even temp in the room.
March 6, 2013
Rated 1 out of 5 by AdaminCO Awful experience
Let me preface with I spend 50+ nights a year at hotels in a given year and in three years I have never taken the time to write a review until now- this hotel has horrid service. I cannot overstate how bad the service is. I blame the manager bc the employess were completly understaffed. There was no bellman or valet available and we arrived at 6:30 on a SAT night and had to lug all our stuff 1/8 of a mile where we had to park.
September 28, 2013
Rated 4 out of 5 by Sonogirl62 Almost perfect
We just returned from a spontaneous one night stay at Westin Snowmass. What a first class hotel! I would have given 5 stars across the board if it weren't for the surly ski valet (short, dark hair). I wish I'd seen his name tag, because the other young man was excellent (curly hair). Staying again next weekend - can't wait!!
February 2, 2014
Rated 4 out of 5 by LoyRae Beautiful mountain location
This hotel is right next to the Snowmass ski area and has beautiful views. The only thing I would be wary of is ordering food in the lobby/bar area as it took over an hour to get a pizza and then it was the wrong one. The bartender was not helpful and then there was an 82 dollar in room dining charge when we checked out! The hotel of course credited it all back to us but not sure how that happened in the first place....
September 2, 2013
Rated 5 out of 5 by Pamiemck Perfect takeover
This hotel got a much needed makeover, the hotel lobby, hot tubs, ski valet and restaurants and bar are all really great. The only problem with hotel is that it's a maze of rooms on many different levels. The shuttle service to the airport is included within the resort cost, so I would really agree that this hotel is at a perfect location for snowboarding as Snowmass is great mountain. I can't wait to go back next year!
February 9, 2013
Rated 4 out of 5 by Expe1234 Some flaws
Great room, beds, cleanliness.
1. Only one staff at front desk, no position for spg members.
2. Room was not brought up to same status as first day after service: bed sheets not straight, coffee, tea, water, shampoo, etc not replaced.
3. Food service at bar in the evening was very slow (45 min) and pizza was barely warm. Room service mediocre at best and expensive.
4. Would like to see indoor pool/hot tub, etc.
August 7, 2013
Rated 3 out of 5 by WendyPC Hotel has good location, but still working out the kinks
Overall I do not think this Westin met Westin standards. It is new and nicely appointed, but beds did not feel like usual Heavenly mattress, our room layout was strange and noisy, and our request for ajoining rooms between ourselves and our children was not met. The food was excellent! Room service messsed up our orders both times. Jacuzzi wasn't hot enough. Great Bell and transportation staff. Fantastic massage at spa
January 7, 2013
Rated 3 out of 5 by jomke Underwhelmed
I was very disappointed with my recent stay at the Westin Snowmass. I arrived at the hotel after a long day of travel and despite arriving several hours after the check in time, my room was still not available. I was then told that I would be called when it was ready. When I returned an hour and a half later to check in on the progress, the surprised employee at the front desk replied "Oh, nobody called you."
We were then given a room facing a small alley, down the hall from the pool/hot tub. This guaranteed we would be kept awake each night by drunk twenty somethings returning from the pool on one side and from the local bars on the other side.
The food at the hotel restaurants and room service was mediocre at best and extremely expensive.
Finally, despite being an SPG gold status member for many years and having to wait several hours for my room at check in, I was refused a late (4pm) checkout.
As a bright spot, the staff at the hotel was very pleasant and genuinely seemed to want to make my stay as nice as possible. Unfortunately, the problems with this hotel far surpassed their efforts.
February 25, 2014
Rated 5 out of 5 by TPS100 One Year Later
Wow! What a turn around. Last year's ski vacation was plagued by errors and missteps at the Westin. This year was a total about face.
I was able to check into my room on time, the food was very good, the lounge and bar service exceptional. Nightly music was a fantastic bonus. The Ski valet staff receives a special shout out for their service.
January 21, 2014
Rated 5 out of 5 by CStarrett What a great stay - thank you, Mark!
I'm not sure what happened on some of these other reviews (and I don't usually write reviews myself), but I just got back from an amazing 4 days at the Westin Snowmass and felt compelled to add my thoughts. The room was beautiful and you can't beat ski in / ski out. Mark, at the front desk, was absolutely exceptional - he went above and beyond to make sure our stay was perfect. I can't wait to head back again soon...
March 31, 2013
Rated 3 out of 5 by FNCFan No Fox News Channel
The hotel seems newly renovated however it's a maze to find the right elevator for your floor. If your on floor 5 or above you'll have to drag your bags up/down some stairs to get to the lobby elevator...seems like several hotels connected.
Finally, plenty of CNN and MSNBC but no Fox News Channel. Front desk says this is a common complaint. Hopefully they'll put the number one news channel in their line up.
July 25, 2013
Rated 5 out of 5 by DaveyG AMAZING
Perfect location, Perfect service, Perfect room, just perfect all round. I will be back again
March 2, 2014
Rated 3 out of 5 by Bender It is fine
Looking for a place to stay on a motorcycle trip and this was a highly reputable hotel in my price range. The hotel itself is in desperate need of updating. All new carpet is warrented, the wallpaper is peeling, there was a bucket in the hallway leading to our room to catch a drip and it had not rained at all that day. We were woken up at 4am to the fire alarm which I cant really fault the hotel for other that is was ultimately caused by a leak in the aging fire system. We were the woken at 7:30 and 9:30 by housekeeping ready to clean our room when checkout is noon. You actually checkout at this hotel so there was no surprise that we were still in the room. The room itself was very nice, the bathroom was spacious and nice, and the bed was very comfortable. Unfortunately we were there for getting rest which did not happen. I would try this hotel again and assume this was a one time issue.
August 19, 2013
Rated 3 out of 5 by Melissa7167 This hotel needs improvements.
We are Elite Gold SPG members and we stay at Westin properties all over the world. We recently stayed at the Snowmass location on the dates December 21-28, 2013. We were in rooms 682, 684 and 686. We were very disappointed with our bathrooms. First, the shower had a half enclosed curtain making it very cold to take a shower. Also, there were no bathtubs in our rooms. It would have been nice to take a hot bath after a long day of skiing. The housekeeping services need to be improved. our rooms were not serviced until late afternoon. on two days, we just refused service because it was too late and we had just returned from skiing. The restaurant is very inefficient. It is not large enough to accommodate crowds and the service is very slow. Also, the food choices were very limited. We realize that this is a fairly new Westin property. It needs to have it I's dotted and T's crossed before we will consider an additional stay in the future.
December 29, 2013
Rated 5 out of 5 by ErikC A great experience
Loved our stay at the Westin. Will definitely stay again!
February 28, 2014
Rated 3 out of 5 by BobS Needs work
Generally, my stay was quite pleasant largely due to the location. Ski in and ski out was perfect. Hotel services were very good. Staff is very pleasant and responsive. Lobby is nice although hard to find a place to use a computer. Rooms are very small. Only one chair; two people cannot sit at the same time. No desk. Thermostat provides uneven heating. Paint on window sills peeling.
February 15, 2013
Rated 4 out of 5 by Roman54 Stayed during shoulder season.
My wife and I stayed at the resort during the first shoulder season of the year. While not a true indication what service is like during the busy time of the year. The staff was still attentive, enthusiastic and accommodating. It was looking at the hotel from behind the scenes. It was a very pleasant and relaxing experience. The Westin Snowmass is definitely a place to return to.
May 21, 2013