Rated 3 out of 5 by Bender It is fine
Looking for a place to stay on a motorcycle trip and this was a highly reputable hotel in my price range. The hotel itself is in desperate need of updating. All new carpet is warrented, the wallpaper is peeling, there was a bucket in the hallway leading to our room to catch a drip and it had not rained at all that day. We were woken up at 4am to the fire alarm which I cant really fault the hotel for other that is was ultimately caused by a leak in the aging fire system. We were the woken at 7:30 and 9:30 by housekeeping ready to clean our room when checkout is noon. You actually checkout at this hotel so there was no surprise that we were still in the room. The room itself was very nice, the bathroom was spacious and nice, and the bed was very comfortable. Unfortunately we were there for getting rest which did not happen. I would try this hotel again and assume this was a one time issue.
August 19, 2013
Rated 4 out of 5 by zski Snowmass Westin
The room was very nice with a good view of the slopes and pool area. Great skiing access on Snowmass the location is as good as it gets.
Resturant food ok but servers well below average. Need to have room service trays picked up from the hall - a hotel pet peeve of mine.
The hot water heat runs all the time and you then have to run the AC to cool the room down - very odd set up that makes it very hard to keep a even temp in the room.
March 6, 2013
Rated 3 out of 5 by FNCFan No Fox News Channel
The hotel seems newly renovated however it's a maze to find the right elevator for your floor. If your on floor 5 or above you'll have to drag your bags up/down some stairs to get to the lobby elevator...seems like several hotels connected.
Finally, plenty of CNN and MSNBC but no Fox News Channel. Front desk says this is a common complaint. Hopefully they'll put the number one news channel in their line up.
July 25, 2013
Rated 2 out of 5 by tagurit Overbooked
We like Westin and try to stay at a nice resort in the mountains when we go up. This year, we went to the Westin in Snowmass for the Jazz Aspen Snowmass festival. However, upon check-in, in spite of having received a re-confirmation and a welcome email just days prior, the hotel had over-booked our room and did not have anything comparable to put us in. So, instead of upgrading our room, we got downgraded to a lesser room that didn't have a view and that overlooked the mall courtyard which was loud in the morning. The clerk was nice and offerered a token discount, but it was not worth the inconvenience nor the less than desireable accomodations. The valet guys tried to make up for the trip and they were excellent and highly recommended, but the disservice with the room (at only 85% occupancy) colored the whole trip. I would expect a Westin to upgrade my room complementarily and put us in a better place to keep our business.
September 3, 2013
Rated 5 out of 5 by Jess421 Excellent Service
Excellent Service. The staff at the front desk, bell stand, and restaurant were all very helpful and nice to talk to. Host with the hyper-extended elbow (brace on) was awesome. Please reconigze him for his excellent customer service!
October 7, 2013
Rated 5 out of 5 by Pamiemck Perfect takeover
This hotel got a much needed makeover, the hotel lobby, hot tubs, ski valet and restaurants and bar are all really great. The only problem with hotel is that it's a maze of rooms on many different levels. The shuttle service to the airport is included within the resort cost, so I would really agree that this hotel is at a perfect location for snowboarding as Snowmass is great mountain. I can't wait to go back next year!
February 9, 2013
Rated 3 out of 5 by WendyPC Hotel has good location, but still working out the kinks
Overall I do not think this Westin met Westin standards. It is new and nicely appointed, but beds did not feel like usual Heavenly mattress, our room layout was strange and noisy, and our request for ajoining rooms between ourselves and our children was not met. The food was excellent! Room service messsed up our orders both times. Jacuzzi wasn't hot enough. Great Bell and transportation staff. Fantastic massage at spa
January 7, 2013
Rated 5 out of 5 by CStarrett What a great stay - thank you, Mark!
I'm not sure what happened on some of these other reviews (and I don't usually write reviews myself), but I just got back from an amazing 4 days at the Westin Snowmass and felt compelled to add my thoughts. The room was beautiful and you can't beat ski in / ski out. Mark, at the front desk, was absolutely exceptional - he went above and beyond to make sure our stay was perfect. I can't wait to head back again soon...
March 31, 2013
Rated 4 out of 5 by Roman54 Stayed during shoulder season.
My wife and I stayed at the resort during the first shoulder season of the year. While not a true indication what service is like during the busy time of the year. The staff was still attentive, enthusiastic and accommodating. It was looking at the hotel from behind the scenes. It was a very pleasant and relaxing experience. The Westin Snowmass is definitely a place to return to.
May 21, 2013
Rated 3 out of 5 by BobS Needs work
Generally, my stay was quite pleasant largely due to the location. Ski in and ski out was perfect. Hotel services were very good. Staff is very pleasant and responsive. Lobby is nice although hard to find a place to use a computer. Rooms are very small. Only one chair; two people cannot sit at the same time. No desk. Thermostat provides uneven heating. Paint on window sills peeling.
February 15, 2013
Rated 5 out of 5 by Gabby03 Great rooms
We really enjoyed our stay in the Westin Snowmass resort, it was wonderful.
We loved the accommodations and the pool, especially the hot tub, which was divine.
We had a great room, and it was wonderfully quiet and peaceful.
September 23, 2013
Rated 5 out of 5 by sparky56 my experance
every thing tip top but the a/c was way loud!
October 13, 2013
Rated 2 out of 5 by Joey45 Hotel Accommodations
Room heat was not controllable - too hot - had to call maintenance in the middle of the night to manually turn the heat off. Rooms too small.
Purported up-grades to hotel are oversold. Not much different from prior stays at the old Silvertree, other than now the ski-in and ski-out aspect of the hotel is worse!
Cost of hotel restaurant are too high for value of food.
January 7, 2013
Rated 3 out of 5 by cskeeper Disappointed
Overall I am disappointed with our stay. Maybe I have higher standards because other Westin's we have stayed at have been so great. We payed extra to have an "Alpine" room only to look out our window and have the vision and noise of construction going on right there. It felt like one of those hotel commercials. The fire alarm went off at 4:45am. I understand some things are out of your control, but when I mentioned something to the front desk she laughed about it. RUDE! We also choose to stay at Starwood properties because they are so pet friendly. We have never had to pay a $25 fee so other pet owners beware. I couldn't find it listed anywhere on their website. And now the final disappointment. I looked at my bank account and I was charged twice! Once when I booked the reservation and one when we checked out. So now I get to deal with this. Do yourself a favor and stay somewhere else or If you have high expectations for Westin properties, make sure to lower them before you stay here.
August 20, 2013
Rated 5 out of 5 by Beacherskier Fun snow vaca
Loved the remodel but I also enjoyed the coziness of the old style...
Had to keep hounding various staff for a microwave but Monique found us one...Thank you , Monique...everything else was great except the area around the pool and hot tubs...it got icy and I took a small uninjured fall on the steps...Westin needs to be on top of that to prevent other casualties.
February 12, 2013
Rated 2 out of 5 by SnowmassDisappointment Tarnished
SPG Gold membership was worthless. Requests made well in advance were not met. Stuck in a noisy location with several stairs to get to room, after a long walk from the elevator. Housekeeping didn't visit room at all for 2 of 5 days during our stay. Service was incomplete on the 3 days they did visit. Trash not emptied, no fresh towels, no new shampoo.
January 19, 2013
Rated 4 out of 5 by lorijill surprises
We had a reservation with a 3:00 check in time. Arrived at 3:30. Room not ready until 6:30 pm. This was problematic since I had a teenager with me and I had a meeting at 5. She had to come with me to the meeting.
Gave car to valet, but since room not yet assigned it was left. Left out in front of the hotel all night (0 degrees) with the key in it.
January 6, 2013
Rated 3 out of 5 by bird01 Nothing exciting-very avergae
We expected more from our experience since we have stayed at many other Westin facilities. It was underwhelming. Everyone did their job nothing more. From the front desk to the concierge. The exception was the Bar tender Sunday night and the valet on Monday morning of our stay. Just a very average experience.
July 29, 2013
Rated 3 out of 5 by Mike1313 Really?
Your staff needs training - I have stayed here a few times before - the rooms are improved - so is the bar and food service - but it ends there.....sadly I could not tell other freinds to stay here - your location on the slope is the best - but the shortcomings in service cannot overcome that....you overlook the obvious - what is an SPG meneber?
January 23, 2013
Rated 5 out of 5 by cyno13 Beautiful Peace and Quiet
Our stay has been the best of being away from home.... Our Desk staff was so special. She was so friendly and had a beautiful smile when greeting us... She definitely loves what she does.... our room was impeccable... The housekeeping staff very friendly and also made us feel we want to stay again.... Our 2 night stay was exceptional.....
May 20, 2013
Rated 5 out of 5 by RodeoH Noteworthy service in the mountains
My husband and I were duly impressed with the staff throughout the property and throughout our stay. From the front desk to the hostesses and servers to the chef. Their
professionalism and knowledge made it seem the hotel had been open for years rather than days.
Comfortable, thoughtful room and beautiful restaurant (Snowmass Kitchen) and lobby.
December 4, 2012
Rated 5 out of 5 by MountianLogHomes Wonderful Atmosphere in Great Location
The lobby bar was comfortable and welcoming and the newly remodeled rooms were comfortable. Love that you have taken the Euro approach to energy and require a key to turn on the power to the room! Way to go towards being more green!
September 3, 2013
Rated 4 out of 5 by Acey55 Pleasant surprise
Amazing views of Snowmass from the hotel perched on a steep hillside. Lots of dining and shopping at the Snowmass Mall next door but we had everything we needed at the Westin. Only complaint--the LONG trek from the lobby to our room in the south tower. Can't imagine doing it with skis or other gear.
July 29, 2013
Rated 5 out of 5 by Bill Top location with outstanding service
The hotel is perfectly located on the Snowmass mountain to maximize ski opportunities, interesting retail, and solid dining. The hotel's ski valet, multiple food and beverage outlets between the Westin and Wildwood, and the exemplary service and attitude of the hotel staff made the experience unforgettable. Definitely returning next year!
February 25, 2013
Rated 3 out of 5 by JasAspenVisitor Westin Snowmass
Very difficult to navigate this location and find our room. Person who checked us out promised to email a final bill and did not. Seems like it's an older Westin property not up to the quality of other Westin's where we have stayed.
September 2, 2013
Rated 4 out of 5 by TCMark Great new addition to Snowmass
You can't beat the location of this hotel in Snowmass. It is perfectly situated in the main slopeside mall, with walk out access. That makes it literally ski in, ski out but also walk in, walk out to the majority of shops and restaurants located in Snowmass. The lobby is open and inviting with a comfortable bar area perfect for apres ski.
January 9, 2013
Rated 3 out of 5 by Snwmasser Noisy halls
The facility has recently been refurbished and is aesthetically beautiful. The shower does not have a door so it is difficult to keep the shower warm and steamy. While you cannot hear the TV next door, you can hear every word said in the halls. It is also pretty obvious when the person upstairs or next door showers or uses the bathroom.
February 9, 2013
Rated 4 out of 5 by Etienne fantastic customer service!!
Customer service representative Shay was excellent in helping is with our reservation for the Pro Challenge Race 2013. Shay was knowledgeable about the hotel and the special event. Shay was courteous and professional. Please consider promoting Shay.
August 22, 2013
Rated 5 out of 5 by Dave725 Fantastic property and great staff
Amazing experience from start to finish. Upgrade us to suite to begin. In the course of small talk heard we were going hiking the next day and that night trail mix and gatorade were in our room. Through out the rest of the stay the staff was fantastic, thank you!
August 14, 2013
Rated 5 out of 5 by Becky1961 Great stay!
Our stay was excellent. We enjoyed the unique design features of the hotel and the comfort of the room. Lots of restaurants and bars within the immediate area. Would definitely stay again!
September 3, 2013