Rated 3 out of 5 by ladyprins Westin Snowmass
This hotel seems to be going through some renovations. The staff and food was great. My room was good. However the bathroom tub was stained and looked grungy.
August 11, 2014
Rated 5 out of 5 by EGRAN Checkin
The check-in agent was extraordinary. As the result of her warm welcome and helpfulness, I decided to stay a second night - and then to return for a third night.
Also fabulous were the valet parking guys and the maiin floor bar attendant.
By the time I came back for a third visit, it was was like being welcomed home. Bravo!!
July 25, 2014
Rated 2 out of 5 by Kristin Snow mass Weston not like other Weston's
Maid service highly inappropriate. Extremely loud and rude. On checkout day they bang on the door at 1000 am to clean, when you are checking out at 1200. Every day they came by and banged on the door at 800 am including Saturday. House keeping Manager holding clip board on Friday am at 900 am is screaming down the hallway at cleaning staff six doors down. They did not clean bathroom showers or toilet. Obnoxious in am. Would never recommend snowmass Weston and will never stay again.
March 12, 2013
Rated 4 out of 5 by Jackattack123 Staff Blunder tainted trip
Hello - we liked a lot about our stay at the Westin Snowmass. However, when I called to ask what shuttle we should take to make our flight home at 11am, the staffer on the phone (named Megan), said we would be fine with the 10am shuttle as it only takes 10 min to get through security. That was incorrect, and we missed our flight as a result. We were obviously pretty upset about this.
However, Wendy at the front desk was great and gave us late-checkout so we could hang out and ski a bit more while waiting for our new flight at 7pm.
One other issue - the elevators always took a long time due to the volume of people going from the mall/ski valet to their rooms. A bit of a hassle, especially with a bunch of families with little kids. A shuttle to downtown aspen (as opposed to the bus) would be helpful as well.
March 3, 2014
Rated 3 out of 5 by LaloGoalie29 UNDERSTAFFED RESTAURANT
We did not lodge at The Westin, we only ate breakfast once and dinner once, which were both buffet. The food was ok, however, they are very understaffed. I had to get up from my seat and get drinks myself from the table where the servers were getting drinks. Then I asked manager Veronica if we were invisible or something because no one had offered us any drinks. She apologized, offered drinks and said breakfast was on her that day due to such inconvenience. We obviously accepted all that and made reservations for Christmas dinner. Service was much better, but then again, it was a buffet and since we ordered wine, the server came frequently to check on us. Veronica's attitude made the difference that morning, however, I doubt we'd go back to Westin for food, much less lodging after reading some of the reviews.
December 30, 2013
Rated 3 out of 5 by Chaaga2 Housekeeping concerns
When guests pay over $500 per night they should not have to ask for the coffee station to be refilled properly, backup toilet paper , and more bar soap. I called or went in the halls looking for supplies several times. After the second call, several bottles of shampoo and conditioners were brought but still the wrong coffee. Have your staff take notice of what and what not is being used. Even with leaving a $10 tip one day, we did not get what we needed so the tips stopped.
February 10, 2014
Rated 4 out of 5 by irab Good, not great.
Ski valet a great addition, although at times the attendants were more concerned with watching ESPN instead of helping out. BEWARE, if you get a room near the lobby, you will hear noise from the lobby bar. This is especially evident when they have live music which plays until 11PM. The management seemed not to care less when I complained about the noise, implying it waas too early to go to sleep. Concierges were great, especially Elly. Restaurant pricey, miss Brothers.
March 18, 2013
Rated 4 out of 5 by BostonKOK OK Stay But Some Issues
We had a few issues with our room; the toilet was not flushing properly and the television remote stopped working on our last night's stay.
August 6, 2014
Rated 3 out of 5 by MileHigh Average Westin
This was our first time to try out the hotel since it opened in November 2012. Check-in was fantastic with Wendy. So nice and was upgraded up with my Gold status. Also, gave us a little treat for our anniversary celebration.
The hotel has a SMALL spa, layout of hotel is awkward with the need to take several elevators and walking all the halls to get to the 7th floor. Nice lounge area with a small bar.
Location to ski slopes, Starbucks, pizza/beer is FANTASTIC.
March 19, 2013
Rated 3 out of 5 by BillKK disappointed
Very disappointed esp since we were celebrating our 45th anniversary and my 74th coming up on July 24th. Had to wait for room to be cleaned for 2 hours plus. Room was supposed to be over entertainment venue, it was but 4 huge trees blocked whole stage. Only one chair and ottoman in room besides a less than comfortable desk chair. Power saving device in room took us 10-15 minutes to figure out, no instructions. 2 elevators and only one working. staff was good.
July 22, 2013
Rated 5 out of 5 by bmwminirc10 Westin steps up to a St Regis Brand!
I must say the hotel management really cares about us (its guest). we had a slight issue with our room were the heat didn't work and we were freezing. Instead of ruining my wife and infant son's vacation Kevin Viggers came and more than made up for the inconvenience. His years of experience in guest relations really showed & was clearly evident. The rest of the hotel staff we encountered were following Kevin's lead. Nathan the day manager was helpful as well. As far as the property, it's really wonderful as well. Nikolai gives one of the best deep tissue massages I've ever had. Location is great, staff is great, ski in ski out access is great, hotel is great everything is superb . OH YES & ITS ALSO ON ONE OF THE BEST MOUNTAINS IN THE COUNTRY. So thank you Kevin & thank You Westin for a wonderful vacation. See you next season!
March 4, 2013
Rated 2 out of 5 by Hopeitwillimprove Good facilities, but poor service
Great location, ski in and out. Good, clean , comfortable facilities. Service was awful. Anything that could go wrong did... from giving away our connected room for our 5 and 9 yr old that we had paid a specific extra amount for to laundry not coming back, to room service orders being forgotten, and when they eventually did arrive (after calling twice!) the food was cold... I unfortunately could go on. I just think the seasonal staff need more training.
January 4, 2013
Rated 3 out of 5 by AdaminCO Mediocrity at its best
Room was decent, food was good, and service so-so. Rose the concierge was very helpful and Jack in Valet was great. There was a bike race so there was no parking close as all of the nearby lots were reserved for bike race. Being a hotel guest that was also paying why did they get preference? Unfortunately, I am sure my $ rate was more than theirs! Also, alarm went off in the middle of the night and everyone had to go outside. So not very restful...
August 23, 2013
Rated 2 out of 5 by Steamboat Recommend, but with limitations
Reserved what was labeled as a "quiet room:. But it was directly over the pool. Returned to our room after an early dinner and the pool and hot tub noise was out of control. Children filled the tubs and the screams, screeching and loud voices was non stop til 10pm. I can only imagine that other guests wanting to use the hot tub might have changed their plans. Hardly relaxing or appropriate. We didn't enjoy our evening and didn't enjoy our stay.
June 26, 2013
Rated 2 out of 5 by evren I can not advise this hotel to anyone
I saw Mouse in my hotel room . My room number was #342 . When I describe to my problem to recepcion , they were very cool and told me need to wait housekeeping :(
After 10-20 minutes, recepcition manager came with me and checked to room and they changed to my room but they should be check to my room immediately, didn't say waiting to housekeeping.
June 30, 2014
Rated 3 out of 5 by smokescreen Bathrooms from the 80s with a 21st Century Shower head...
Overall, the location and the amenities are fine, however the bathrooms are a major problem, and far below the standard that should be expected for a hotel of this quality.
the manager was great, and a pleasure to deal with; however, there's nothing he can do about the fixtures from the 80s, and it's a shame.
July 9, 2014
Rated 4 out of 5 by zski Snowmass Westin
The room was very nice with a good view of the slopes and pool area. Great skiing access on Snowmass the location is as good as it gets.
Resturant food ok but servers well below average. Need to have room service trays picked up from the hall - a hotel pet peeve of mine.
The hot water heat runs all the time and you then have to run the AC to cool the room down - very odd set up that makes it very hard to keep a even temp in the room.
March 6, 2013
Rated 5 out of 5 by HighProfiler ABSOULTELY AMAZING & BEAUTIFUL!!!
I stayed at this property during Aspen's Food & Wine Festival to celebrate my birthday as well as work. The staff of this hotel went above and beyond to make sure that my surprise birthday was a success and that I was truly happy and accommodated. I love everything about this place. Location is also perfect and only about 20 minutes from Aspen.
June 25, 2014
Rated 4 out of 5 by Steamboat The weak link-Staff
Room unavailable til 4:30. Check-in poorly handled. Concierge needs training. Off-site parking full of trash. But, room was lovely & well appointed. Once able to avoid the entrance and lobby, our stay vastly improved.
July 21, 2014
Rated 4 out of 5 by jennyhed Westin Snowmass - 1 stop experience!
We love to ski in Colorado and took advantage in February of the kids "ski" week. The Westin Snowmass was top-notch from start to finish!
1. Location is superb - ski in/ski out
2. Airport Pick up and Drop off (we didn't even rent a car this time around)
3. Shuttle service within the village was easy and we were able to dash to the store to stock up on kid-food and adult-beverages.
4. Kids Club - I only go to hotels with kids club. Rose the director of kids club was so amazing and engaging with both the children and the parents.
5. Management & Staff were amazing; valets, connoisseurs, waiters, etc....everyone was helpful and excited to help.
6. Spa right on-site and we were able to get an appointment scheduled after we checked in. (1 less thing to worry about ahead of time)
I would recommend this hotel for both a family stay as well as an adult-only get away.
March 3, 2014
Rated 1 out of 5 by AdaminCO Awful experience
Let me preface with I spend 50+ nights a year at hotels in a given year and in three years I have never taken the time to write a review until now- this hotel has horrid service. I cannot overstate how bad the service is. I blame the manager bc the employess were completly understaffed. There was no bellman or valet available and we arrived at 6:30 on a SAT night and had to lug all our stuff 1/8 of a mile where we had to park.
September 28, 2013
Rated 4 out of 5 by Mather Work trip
All was good except for I felt like that younger staff (especially around valet) weren't as helpful and friendly as they could have been. When I'd need something to do with the car, they made it sound like I was inconveniencing them and that was a foreign feeling at a Starwood property.
July 7, 2014
Rated 4 out of 5 by LoyRae Beautiful mountain location
This hotel is right next to the Snowmass ski area and has beautiful views. The only thing I would be wary of is ordering food in the lobby/bar area as it took over an hour to get a pizza and then it was the wrong one. The bartender was not helpful and then there was an 82 dollar in room dining charge when we checked out! The hotel of course credited it all back to us but not sure how that happened in the first place....
September 2, 2013
Rated 5 out of 5 by Pamiemck Perfect takeover
This hotel got a much needed makeover, the hotel lobby, hot tubs, ski valet and restaurants and bar are all really great. The only problem with hotel is that it's a maze of rooms on many different levels. The shuttle service to the airport is included within the resort cost, so I would really agree that this hotel is at a perfect location for snowboarding as Snowmass is great mountain. I can't wait to go back next year!
February 9, 2013
Rated 3 out of 5 by WendyPC Hotel has good location, but still working out the kinks
Overall I do not think this Westin met Westin standards. It is new and nicely appointed, but beds did not feel like usual Heavenly mattress, our room layout was strange and noisy, and our request for ajoining rooms between ourselves and our children was not met. The food was excellent! Room service messsed up our orders both times. Jacuzzi wasn't hot enough. Great Bell and transportation staff. Fantastic massage at spa
January 7, 2013
Rated 4 out of 5 by Expe1234 Some flaws
Great room, beds, cleanliness.
1. Only one staff at front desk, no position for spg members.
2. Room was not brought up to same status as first day after service: bed sheets not straight, coffee, tea, water, shampoo, etc not replaced.
3. Food service at bar in the evening was very slow (45 min) and pizza was barely warm. Room service mediocre at best and expensive.
4. Would like to see indoor pool/hot tub, etc.
August 7, 2013
Rated 5 out of 5 by CStarrett What a great stay - thank you, Mark!
I'm not sure what happened on some of these other reviews (and I don't usually write reviews myself), but I just got back from an amazing 4 days at the Westin Snowmass and felt compelled to add my thoughts. The room was beautiful and you can't beat ski in / ski out. Mark, at the front desk, was absolutely exceptional - he went above and beyond to make sure our stay was perfect. I can't wait to head back again soon...
March 31, 2013
Rated 5 out of 5 by VC54 Wonderful vacation!
We had such a great time. The entire staff was so helpful and pleasant. From opening the ski storage when I left my skis there to giving us extra decaf coffee for our room, we couldn't have asked for better service. Special thanks to Steven at the front desk who saw us waiting in the lobby and came over to ask if he could help. Loved the food at the Snowmass Kitchen and Christine, our server, was wonderful.
February 28, 2014
Rated 5 out of 5 by Raven94 Great Stay
Great hotel and even better staff - we felt pampered and were able to relax in ways we have not been able to for years. We will definitely be back.
July 21, 2014
Rated 3 out of 5 by FNCFan No Fox News Channel
The hotel seems newly renovated however it's a maze to find the right elevator for your floor. If your on floor 5 or above you'll have to drag your bags up/down some stairs to get to the lobby elevator...seems like several hotels connected.
Finally, plenty of CNN and MSNBC but no Fox News Channel. Front desk says this is a common complaint. Hopefully they'll put the number one news channel in their line up.
July 25, 2013